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INTERNAL
Murali Shanmugham
SAP Technology Ambassador
Optimising the workforce now with Machine Learning amp Artificial Intelligence
2PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Market Trends ndash Digital Transformation
Emerging Systems of Intelligence
By 2018
of enterprise and ISV
development will
include AI or ML - IDC
75 By 2019 APIswill be the primary
mechanism
to connect data
algorithms and decision
services - IDC
By 2019 natural-language generation will be a standard feature
of 90 of modern BI
platforms - Gartner
Embedded Machine
Learning Analytics
providing built-in
guidance
Conversational
Applications the new
User Experience
Artificial Intelligence amp
Machine Learning
IoT Insights
3PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Many of us help to train Machine Learning
models on a daily basis without knowing hellip
4PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine learning is the reality behind artificial intelligence
Big Data (for example business
networks cloud applications the Internet
of Things and SAP S4HANA)
Massive improvements in hardware
(graphics processing units and
multicore)
Deep learning algorithms
Computers learn from data without
being explicitly programmed
Machines can see read listen
understand and interact
What is machine learning
Why now
5PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How enterprise data is transformed into business valueFrom data to insights
Data Training Inference
Apply
model
Services(such as invoice processing
profile matching)
hellipand more
Applications (such as cash application)
Text
Image
Video
Speech
hellip and more
Train
model
Prepare
data
Capture
feedback
6PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
60Of human tasks will be
automated by 2025
97Image recognition accuracy
today (better than human
rate 95)
951Speech recognition
accuracy today (better
than human rate 941 )
$18BEnterprise Machine
Learning Market by 2020
Machine Learning Reinvents Businesses
Source SAP CSG analy sis McKinesy Quarterly Report July 2016 Google PR Microsof t PR SAP Market Model
7PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How SAP Leonardo ML helps to deliver the Intelligent Enterprise
ML amp Data Science Platform
Intelligent Apps
Conversational Experience
Business Outcomes
77of the worldrsquostransaction revenue touches an SAP system
26Industries
7lines of business
The worldrsquos largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform amp SAP HANA
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
2PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Market Trends ndash Digital Transformation
Emerging Systems of Intelligence
By 2018
of enterprise and ISV
development will
include AI or ML - IDC
75 By 2019 APIswill be the primary
mechanism
to connect data
algorithms and decision
services - IDC
By 2019 natural-language generation will be a standard feature
of 90 of modern BI
platforms - Gartner
Embedded Machine
Learning Analytics
providing built-in
guidance
Conversational
Applications the new
User Experience
Artificial Intelligence amp
Machine Learning
IoT Insights
3PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Many of us help to train Machine Learning
models on a daily basis without knowing hellip
4PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine learning is the reality behind artificial intelligence
Big Data (for example business
networks cloud applications the Internet
of Things and SAP S4HANA)
Massive improvements in hardware
(graphics processing units and
multicore)
Deep learning algorithms
Computers learn from data without
being explicitly programmed
Machines can see read listen
understand and interact
What is machine learning
Why now
5PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How enterprise data is transformed into business valueFrom data to insights
Data Training Inference
Apply
model
Services(such as invoice processing
profile matching)
hellipand more
Applications (such as cash application)
Text
Image
Video
Speech
hellip and more
Train
model
Prepare
data
Capture
feedback
6PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
60Of human tasks will be
automated by 2025
97Image recognition accuracy
today (better than human
rate 95)
951Speech recognition
accuracy today (better
than human rate 941 )
$18BEnterprise Machine
Learning Market by 2020
Machine Learning Reinvents Businesses
Source SAP CSG analy sis McKinesy Quarterly Report July 2016 Google PR Microsof t PR SAP Market Model
7PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How SAP Leonardo ML helps to deliver the Intelligent Enterprise
ML amp Data Science Platform
Intelligent Apps
Conversational Experience
Business Outcomes
77of the worldrsquostransaction revenue touches an SAP system
26Industries
7lines of business
The worldrsquos largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform amp SAP HANA
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
3PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Many of us help to train Machine Learning
models on a daily basis without knowing hellip
4PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine learning is the reality behind artificial intelligence
Big Data (for example business
networks cloud applications the Internet
of Things and SAP S4HANA)
Massive improvements in hardware
(graphics processing units and
multicore)
Deep learning algorithms
Computers learn from data without
being explicitly programmed
Machines can see read listen
understand and interact
What is machine learning
Why now
5PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How enterprise data is transformed into business valueFrom data to insights
Data Training Inference
Apply
model
Services(such as invoice processing
profile matching)
hellipand more
Applications (such as cash application)
Text
Image
Video
Speech
hellip and more
Train
model
Prepare
data
Capture
feedback
6PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
60Of human tasks will be
automated by 2025
97Image recognition accuracy
today (better than human
rate 95)
951Speech recognition
accuracy today (better
than human rate 941 )
$18BEnterprise Machine
Learning Market by 2020
Machine Learning Reinvents Businesses
Source SAP CSG analy sis McKinesy Quarterly Report July 2016 Google PR Microsof t PR SAP Market Model
7PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How SAP Leonardo ML helps to deliver the Intelligent Enterprise
ML amp Data Science Platform
Intelligent Apps
Conversational Experience
Business Outcomes
77of the worldrsquostransaction revenue touches an SAP system
26Industries
7lines of business
The worldrsquos largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform amp SAP HANA
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
4PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine learning is the reality behind artificial intelligence
Big Data (for example business
networks cloud applications the Internet
of Things and SAP S4HANA)
Massive improvements in hardware
(graphics processing units and
multicore)
Deep learning algorithms
Computers learn from data without
being explicitly programmed
Machines can see read listen
understand and interact
What is machine learning
Why now
5PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How enterprise data is transformed into business valueFrom data to insights
Data Training Inference
Apply
model
Services(such as invoice processing
profile matching)
hellipand more
Applications (such as cash application)
Text
Image
Video
Speech
hellip and more
Train
model
Prepare
data
Capture
feedback
6PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
60Of human tasks will be
automated by 2025
97Image recognition accuracy
today (better than human
rate 95)
951Speech recognition
accuracy today (better
than human rate 941 )
$18BEnterprise Machine
Learning Market by 2020
Machine Learning Reinvents Businesses
Source SAP CSG analy sis McKinesy Quarterly Report July 2016 Google PR Microsof t PR SAP Market Model
7PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How SAP Leonardo ML helps to deliver the Intelligent Enterprise
ML amp Data Science Platform
Intelligent Apps
Conversational Experience
Business Outcomes
77of the worldrsquostransaction revenue touches an SAP system
26Industries
7lines of business
The worldrsquos largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform amp SAP HANA
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
5PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How enterprise data is transformed into business valueFrom data to insights
Data Training Inference
Apply
model
Services(such as invoice processing
profile matching)
hellipand more
Applications (such as cash application)
Text
Image
Video
Speech
hellip and more
Train
model
Prepare
data
Capture
feedback
6PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
60Of human tasks will be
automated by 2025
97Image recognition accuracy
today (better than human
rate 95)
951Speech recognition
accuracy today (better
than human rate 941 )
$18BEnterprise Machine
Learning Market by 2020
Machine Learning Reinvents Businesses
Source SAP CSG analy sis McKinesy Quarterly Report July 2016 Google PR Microsof t PR SAP Market Model
7PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How SAP Leonardo ML helps to deliver the Intelligent Enterprise
ML amp Data Science Platform
Intelligent Apps
Conversational Experience
Business Outcomes
77of the worldrsquostransaction revenue touches an SAP system
26Industries
7lines of business
The worldrsquos largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform amp SAP HANA
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
6PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
60Of human tasks will be
automated by 2025
97Image recognition accuracy
today (better than human
rate 95)
951Speech recognition
accuracy today (better
than human rate 941 )
$18BEnterprise Machine
Learning Market by 2020
Machine Learning Reinvents Businesses
Source SAP CSG analy sis McKinesy Quarterly Report July 2016 Google PR Microsof t PR SAP Market Model
7PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How SAP Leonardo ML helps to deliver the Intelligent Enterprise
ML amp Data Science Platform
Intelligent Apps
Conversational Experience
Business Outcomes
77of the worldrsquostransaction revenue touches an SAP system
26Industries
7lines of business
The worldrsquos largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform amp SAP HANA
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
7PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
How SAP Leonardo ML helps to deliver the Intelligent Enterprise
ML amp Data Science Platform
Intelligent Apps
Conversational Experience
Business Outcomes
77of the worldrsquostransaction revenue touches an SAP system
26Industries
7lines of business
The worldrsquos largestbusiness network
Increase revenue
Re-imagine processes
Quality time at work
Customer satisfaction
Enabling innovations
Open and flexible building blocks
On SAP Cloud Platform amp SAP HANA
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
8PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Conversational AI
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
9PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Hi I want to extend
my cellphone
contract
All our agents are
busy right now
This is Brad
He is a busy IT manager whose
success depends on his phone
Brad has been waiting for 20 mins
has talked to 3 different agents and
was disconnected twice
What happens globally while Brad
waits in line
bull SAP Ariba customers generate
10M in revenue
bull 14M photos are taken
bull 860 babies are born
This amounts to $16 trillion
business annual losses due to poor
customer service in the US
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
10PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Traditional methods are not
good enough to efficiently
scale your customer support
EFFICIENTBring a gain of efficiency and reduce costs
247Be available 247 in any country in any language
MULTI-CHANNELUse many channels
RELATIONSHIP-BASEDThink in client relationship and not only transaction
NATURALConverse in the most natural way language
Do You Have Customers Like BradInteractions between you and your customers are changing drastically
Not scalable
Not international
Not personalized
Chatbots are the best solution to automate
simple conversations
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
12PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Intelligent Apps
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
13PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Build the Intelligent EnterpriseMachine Learning Roadmap Excerpt
Learning Recommender
Job
AnalyzerEmployee Self
Service Bot Total Workforce Insights
Resume Matching
Manager amp Administrator Self
Service Bot
Career Planning People like me
Knowledge Bots
Payroll Fraud Detection
SAP Fieldglass Live
Insights
Job Matching for Candidates
Support and Productivity Bots
Job Seeker Resume Ranking
Intelligent Customer Experience Suite
Lead Intelligence
Customer Retention
Ticket Intelligence
Product amp OfferRecommendation
Influencer Map amp Deal Finder
Multi-TouchCustomer Attribution
Contextual Merchandizing
Self-Writing Expense
Computer Vision
Receipts
Anomaly Detection
AI ExpenseApprovals
Invoice Digitization
AI Invoice
Processing
Itinerary Capture
Chatbot
BookingsRisk Impact
Predictions
AutomatedDuty of Care
Proactive Assistant
SemanticContract Repository
Item Recommendation
Self-Service Contracts
Attribute Normalization
Semantic
Search
Item Normalization
Sourcing Optimization
Sourcing Recommendation
Job Matching
TimesheetAnomalyDetection
Program Office Guidance
JobNormalization
Statement ofWork Builder
Contract Consumption
SAP TaxCompliance Smart
Automation
Payment Block- Cash Discount at Risk
Smart Alerts for Real Spend and PampL
Analysis
Demand-Driven Replenishment
Adjustment
Stock in Transit
Sales Performance Prediction
CashApplication
Predictive Engineering Insights
Predictive amp Prescriptive Maintenance
Demand Sensing
Predictive Overall Equipment
EffectivenessPredictive Quality Management
Smart Worker Enablement on
Shop Floor
Supply Chain Segmentation
Advanced Forecast AccuracyDIGITAL SUPPLY CHAIN
AND MANUFACTURING
Machine Learning Foundation Conversational Artificial Intelligence Data Science Platform
SAP Concur
SAP Ariba
SAP C4HANA
SAP S4HANAreg
Technology
SAP SuccessFactors
SAP Fieldglass
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
14PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Service Ticket IntelligenceAccelerate customer service in an omnichannel front office
Service tickets
Knowledge base
articles
Classifications
Resolutions
Routing
SAP Service Ticket Intelligence automatically processes customer
inquiries to deliver best-in-class customer service
SAP LeonardoMachine Learning
Integration with SAP Hybris
Cloud for Customer for reduced time to value
Enablement of customer service
to scale with increased digital interactions
Improved service response
times with automated processing
SAP Service Ticket Intelligence does not replace know ledge management solutions
Create your own intelligent infrastructure
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
16PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
SAP Cash ApplicationNext-generation intelligent invoice-matching powered by machine-learning
History
Payments
Invoices
Matching
proposals
Improves days sales
outstanding
Allows shared services
to scale as the business grows
Integrated with SAP
S4HANA for reduced TCO and time to value
Empowers finance to
focus on strategic tasks and service quality
SAP Cash Application intelligently learns matching criteria from
your history and automatically clears payments
SAP LeonardoMachine Learning
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
17PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
LEARNING
RECRUITING
Intelligent HR Across the Entire Employee Lifecycle
HR Shared ServicesPEOPLE amp ORG DATA
Ideal Candidate
Personalized Learning
Items
Standardized Job Appealing Job
Description
Job
Standardization
Standardize job titles and
descriptions against industry
standards
Job
Analyzer
Attract diverse candidates
Job
Matching
Recommend best matching
jobs to job seekers
Resume
Matching
Find best matching
candidates against a job in
shortest time
Candidate
Matching
Find similar candidates in
talent pool
Learning
Recommendations
Provide personalized learning content
employees
Digital Assistant
Assist employees through
conversational interface
Service Ticket
Intelligence for HR
Optimize support process through
classif ication amp processing of tickets
Planned 2018
SUCCESSION amp DEVELOPMENT
Flight Risk
Prediction
Identify and address key
drivers of attrition
Career Path
Recommender
Enable employeersquos and
organizational grow th
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
18PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Machine Learning Platform
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
19PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Which objects are shown in the image
What is the text displayed in an image
Which pictures show identical persons
User Image Processing APIs
Customizable image classification
Customizable image object detection
Human detection Face detection
Customizable image feature extraction
Face feature extraction
Optical character recognition (OCR) Scene text recognition
Image segmentation
Image Speech Text
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
20PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Processing APIs
Image Speech Text
How can I convert speech towritten text and vice versa
User Speech Processing APIs
Speech-to-Text
Text-to-Speech
Planned to be available in November 2018
Roadmap - subject to change
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
21PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
ML Services Portfolio
Image Speech Text
How can I classify or match textcontents
User Text Processing APIs
Customizable text classification
Text feature extraction
Topic detection
Language detection
Translation
Customizable similarity scoring
What are the key words and topicsof text documents
not directly applicable to images but vectors of eg imagetext contents
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
22PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Ready-to-use Services Easy Consumption of Functional ServicesCalling REST APIs through the API Business Hub
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
23PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Use cases for Enterprise Machine Learning
Product ClassificationProduct and Spare Part Identification
Visual identity checks Master Data Matching Optimize transport document processing
Detectionand reading of labels
Identification of changes in
documents
Analysis of legal documents
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
24PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Processing customer service requests is cumbersome
SAP Solution SAP Leonardo Machine Learning Foundation
bull Massive number of incoming service tickets and images of broken products
bull Manual identification against a catalog with gt40000 products
bull Using computer vision technology to understand semantic concepts of images
bull Comparison of broken product images with product catalog and proposal of
matching items in seconds
bull ML services used Image Feature Extraction and Similarity Scoring
Accelerating customer service with computer vision
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
25PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
1 Identify your dream car 4 Find next Mercedes-Benz Dealer
5 Configure your dream car
3 ClassificationModel
G Class (2015)
2 Object DetectionModel
The car model detector ndash how does it work
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
26PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Leonardo Machine Learning at Vale
Machine Learning Model re-trained with various Tires images like below
As part of a larger digital transformation VALE is innovating their processes to be more efficient and effective Procurement was a key area of their interest where
thousands of spot purchase requisitions were created
with about 20 rejections due to various reasons
including having wrong material codes
As part of the new innovate user centric and design driven approach SAP Leonardo Machine Learning foundation was used to identify the correct product code using image recognition and re-trainable image classification approach helping them to reduce errors in the request and reduce overall rejections
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
27PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Business challenge Ensure correct labeling of oil drums to comply with internal and external
regulations
bull Manual effort to read information from labels and validate with backend data
bull Error-prone process to check information based on manual data entry and look up
SAP Solution SAP Leonardo Machine Learning Foundation using computer vision
technology
bull Automated reading of key information such as product name SKU and production order
bull Automated detection of incorrect labels improves overall accuracy of supply chain
quality
bull Usage of Customizable image classification Customizable Image Object Detection
service and OCR service
Accelerating and safeguarding shipping of oil drums
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
28PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Quality monitoring of scrap purchase
Challenge Manual evaluation of
scrap piles by operators
Benefit Improved quality of
supplies purchased
Solution Leveraging Image
Object Detection to approximate
composition of piles
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
29PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Railway asset health evaluation and maintenance
Challenge Ensuring rail assets
are monitored and failure
stoppage scenarios avoided
Benefit Improved availability of
assets and reduced cost of
failure maintenance
Solution Leveraging
ImageObject Recognition to
identify damages quickly in
conjunction with IOT data
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
30PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
Learn more
Websites
rarr ML overview website sapcomML
rarr Product website
sapcomproductsmachine-learning-
foundationhtml
rarr Developer website
sapcomdevelopertopicsmachine-
learninghtml
Online
Courses
rarr Enterprise ML in a Nutshell
httpsopensapcomcoursesml1
rarr Enterprise Deep Learning with TensorFlow
httpsopensapcomcoursesml2
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline
31PUBLICcopy 2018 SAP SE or an SAP affiliate company All rights reserved ǀ
The Best-Run Businesses Make the World Run Better
Thank you
Murali Shanmugham
SAP Technology Ambassador
Email muraliShanmughamsapcom
murlionline