Opr601 Operations Management

Lovely Professional University, Punjab

Course Code Course Title Course Planner Lectures Tutorials Practicals Credits

OPR601 OPERATIONS MANAGEMENT 15951::Ruchi Kakkar 3.0 1.0 0.0 4.0

Course Category Courses with numerical and conceptual focus

TextBooks

Sr No Title Author Edition Year Publisher Name

T-1 Operations Management Norman Gaither 9th 2011 Cengage Learning

Reference Books

Sr No Title Author Edition Year Publisher Name

R-1 Operations Management William Stevenson 9th 2009 M.G. Hills, London

R-2 Operations Management Russell and Tayllor 1st 2011 Wiley

Other Reading

Sr No Journals articles as Compulsary reading (specific articles, complete reference)

OR-1 The four things that a service Business must get right HBR Article ( available in course file) ,

OR-2 Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR ( available in course file) ,

OR-3 Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995 ( available in course file) ,

OR-4 Hammond, Janice H. BarillaÃ‚ SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994 ( available in course file) ,

OR-5 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001 ( available in course file) ,

OR-6 National Cranberry Cooperative HBS #688122. From Case Map ( available in course file) ,

OR-7 John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p ( available in course file) ,

OR-8 To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p ( available in course file) ,

OR-9 Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 ( available in course file) ,

OR-10 Process Control at Polaroid , HBS, #693047 ( available in course file) ,

OR-11 LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p ( available in course file) ,

OR-12 Johson Control Automotive Systems , HBS,#69308623p ( available in course file) ,

Relevant Websites

Sr No (Web address) (only if relevant to the course) Salient Features

RW-1 www.apics.org Website of Association of Operations Management

RW-2 www.asq.org American Society for Quality, Mentions various Quality Control Tools

RW-3 www.mhhe.org/omc/index.html McGraw Hill Site, Links to over 100 operations related articles

RW-4 www.poms.org Website of Production and Operations Management Society

Week Number

Lecture Number

Broad Topic(Sub Topic) Chapters/Sections of Text/reference books

Other Readings,Relevant Websites, Audio Visual Aids, software and Virtual Labs

Lecture Description Learning Outcomes Pedagogical ToolDemonstration/ Case Study / Images / animation / ppt etc. Planned

Week 1 Lecture 1 Introduction to Operations Management(Introduction)

T-1:Ch-1 L1Meaning

Students would be ableto briefly describe what Operations Management is

Case study What doOperations and SupplyChain Managers DoReference OperationsManagement by Russeland Taylor pg no 3

Introduction to Operations Management(Factors Affecting Operations Management)

T-1:Ch-1 L1factors affecting Operations Management

Students would be ableto generalize the factors Affecting Operations Management

Discussion

Introduction to Operations Management(Historical Milestones in Operations Management)

T-1:Ch-1 L1Historical milestones in Operations Management

Students would be ableto briefly describe thehistorical evolution ofOperationsManagement

Discussion

Lecture 2 Introduction to Operations Management(Operations as a System)

T-1:Ch-1 L2Operations as a System

Students would be ableto identify three majorfunctional areasof theorganization anddescribe how theyinterrelate

Case study Strategiesat the US PostalService and DellReference OperationsManagement byNorman gaither pg no27

Introduction to Operations Management(Decision Making in Operations Management)

T-1:Ch-1 L2Decision Making in Operations Management

Students will be able to take decision in Operations Management

Discussion

Detailed Plan For Lectures

LTP week distribution: (LTP Weeks)

Weeks before MTE 7

Weeks After MTE 7

Spill Over 3

Week 1 Lecture 3 Demand Forecasting(Qualitative Forecasting Methods)

T-1:Ch-3 L3Qualitative modelsTable 33

Students would be ableto learn all Qualitative Forecasting Methods

Case studyForecasting TelephoneCalls at L L BeanReference OperationsManagement byNorman gaither pg no79

Week 2 Lecture 4 Demand Forecasting(Quantitative Forecasting Methods)

T-1:Ch-3 L4Quantitative models Table 34 longe range numericalsL5short range forecast NumericalsL6Revision of long and short range numericals

Students would be ableto learn all Qualitative Forecasting Methods andCompare and contrastqualitative andquantitative approachesto forecasting

Case study Using aForecasting ExpertSystem at XeroxReference OperationsManagement byNorman gaither pg no93

Ranging forecast not to be included in exams

Lecture 5 Demand Forecasting(Quantitative Forecasting Methods)





Lecture 6 Demand Forecasting(Quantitative Forecasting Methods)





Week 3 Lecture 7 Demand Forecasting(Computer Software for Forecasting)

T-1:Ch-3 L7Forecast ProAuto box Smart forecastfor windows SAS SPSSSAP PM software libraryforecasting small

Students will learn theapplication of softwaresin forecastingtechniques

Discussion

Week 3 Lecture 8 Product ,Process and Service Design(Major Factors Affecting Process Design Decision)

T-1:Ch-4 L8Major factors affecting process design decision

Students would be ableto explain the strategicimportance of productand service design and the major factors affecting process design decision

Discussion

Lecture 9 Product ,Process and Service Design(Types of Process Design)

T-1:Ch-4 L9Types of process design

Students would be ableto explain the Types of Process Design

Discussion

Product ,Process and Service Design(Designing and Developing Product and Service)

T-1:Ch-4 L9Process planning and design

Students would be able to understand the process of planning and designing

Case study Compaqchanges to Produce toOrderReference OperationsManagement byNorman gaither pg no132

Week 4 Lecture 10 Facility Capacity,Location and Layout(Facility Location)

T-1:Ch-5 L10Factors affecting locationdecision ,factors analyzing retailingand other servicelocations L11Numericals oncentre of gravitymethod ,factor ratingmethod

Students will be able to explain why locationdecisions are importantand use the techniquespresented to solvetypical problems

Case study IntelDelays Opening ANew PlantReference OperationsManagement byNorman gaither pg no170

types of facilitesand their dominantlocational only to be discussed not to be for paper

Lecture 11 Facility Capacity,Location and Layout(Facility Location)

T-1:Ch-5 L10Factors affecting locationdecision ,factors analyzing retailingand other servicelocations L11Numericals oncentre of gravitymethod ,factor ratingmethod

Students will be able to explain why locationdecisions are importantand use the techniquespresented to solvetypical problems

Case study IntelDelays Opening ANew PlantReference OperationsManagement byNorman gaither pg no170

types of facilitesand their dominantlocational only to be discussed not to be for paper

Lecture 12 Facility Capacity,Location and Layout(Facility Layout)

T-1:Ch-5 L12Manufacturing facility layouts material handling, process layout, product layout, cellular manufacturing layouts, fixed position layouts,hybrids,

Explain the strategicimportance of facilitylayouts and theapplicability ofdifferent layouttechniques accrossdifferent organization sto find best possiblelayout

Case study BoeingFactory Saves SpaceReference OperationsManagement byNorman gaither pg no193

New trends to be discussed by students

Week 5 Lecture 13 Facility Capacity,Location and Layout(Long Range Capacity Planning)

T-1:Ch-5 L13Definition of production,capacity measurement ofcapacity,economies of scale,analyzing Capacityplanning decision, cost volume analysisnumerical

Students will be able to explain the importanceof capacity planning

Case studyAutomakers FacingOvercapacity in AsiaReference OperationsManagement byNorman gaither pg no167

Decision tree discussion by students but not to put in exams

Facility Capacity,Location and Layout(Assembly Line Balancing Numerical)

T-1:Ch-5 L13Assembly Line Balancing Numerical

Students will be able to solve assembly line balancing numericals

Discussion

Numerical in tutorial

Lecture 14 Quiz,Test,Case study 1

Lecture 15 Operation Technologies(Types of Manufacturing Automation)

T-1:Ch-6 L14Types of manufacturing automation

Students will be able to explain the importanceand types of automationin manufacturing

Discussion

Operation Technologies(Automation in Services)

T-1:Ch-6 L15Automation in Services

Students will be able to explain the importanceand types of automationin service sector

Case study NorthropGrumman SearchesFor New ProductionTechnologyReference OperationsManagement byNorman gaither pg no231

Operation Technologies(Software systems For Manufacturing)

T-1:Ch-6 L15Software systems for manufacturing

Students will be able to learn about the various software systems used for manufacturing

Case study AutomatedCheck Out At KrogerGrocery StoreReference OperationsManagement byNorman gaither pg no244

Detail study by students

Week 6 Lecture 16 Operations Quality Management(Nature of Quality)

R-1:Ch-9 L16Defining Quality dimensions of quality

Students will be able to understand why quality isimportant and foundations of modern quality management gurus

Discussion

Operations Quality Management(Modern Quality Management)

R-1:Ch-9 L16Foundations of modern quality management gurus

Students will be able to understand why quality isimportant and foundations of modern quality management gurus

Discussion

Week 6 Lecture 17 Operations Quality Management(Quality Management Recognition)

R-1:Ch-9 L17Quality Awards

Students will be able to describe the qualityawards and overview ofTQM process and certification standard norms

Discussion

Quality Awards discussion by students but not for exam purpose

Operations Quality Management(TQM Programs)

R-1:Ch-9 L17TQMPrograms


Discussion

six sigma not to be included for exams

Operations Quality Management(ISO 9000)

R-1:Ch-9 L17ISO 9000,14000


Case studyEmpowered WorkTeams At Square DCorporationReference OperationsManagement byNorman gaither pg no287

Lecture 18 Operations Quality Management(Acceptance Sampling)

R-1:Ch-9 L18Introduction to acceptance plans, single,double and sequential plans, single sample acceptance plan for attributes

Students will be able to describe the various acceptance sampling plans for attributes

Discussion

only concept no numerical

Week 7 Lecture 19 Quality Control Charts(Control Charts for Attributes)

R-1:Ch-10 L19Control Charts for Attributes

Explain how controlcharts for attributes are used tomonitor a process andthe concepts thatunderlie their use

Problem solving

Quality Control Charts(Control Charts for Variables)

R-1:Ch-10 L19Control Charts for Variables

Explain how controlcharts for variables are used tomonitor a process andthe concepts thatunderlie their use

Problem solving

Lecture 20 Production Planning(Production Planning Hierarchy)

T-1:Ch-13 L20Production Planning Hierarchy

Explain how controlcharts for attributes are used tomonitor a process andthe concepts thatunderlie their use understand hierarchy of production planning

Discussion

Week 7 Lecture 20 Production Planning(Master Production Scheduling)

T-1:Ch-13 L20objective time fences and procedureL21Revision

Students will be able to prepare master production schedules

Discussion

Lecture 21 Production Planning(Master Production Scheduling)

T-1:Ch-13 L20objective time fences and procedureL21Revision

Students will be able to prepare master production schedules

Discussion

MID-TERMWeek 8 Lecture 22 Employee Productivity

(Productivity and Human Behavior)

T-1:Ch-18 L22Productivity and Human Behavior

Students will be able to correlate productivity and human behavior

Discussion

Lecture 23 Employee Productivity(Empowering Employees)

T-1:Ch-18 L23Empowering Employees

Students will be able to understand how employees can be empowered to increase the productivity of employees

Discussion

Students will discuss the topic

Employee Productivity(Employee Health and Safety)

T-1:Ch-18 L23Employee Health and Safety

Students will be able to understand various norms scheduled by company for employee health and safety

Discussion

Lecture 24 Employee Productivity(Work Measurement)

T-1:Ch-18 L24labour standards time study work sampling

Students will be able to understand the methods to calculate the efficiency of employees

Discussion

Week 9 Lecture 25 Maintenance Management(Preventive Maintenance Programs)

T-1:Ch-19 L25Preventive Maintenance Programs

Students will be able to understand various programs scheduled by company for employee health and safety

Discussion

Modern approaches to be studied by student

Maintenance Management(Machine Reliability)

T-1:Ch-19 L25Machine Reliability

Students will be able to calculate machine reliability

Discussion

Lecture 26 Maintenance Management(Trends in Management)

T-1:Ch-19 L26Recent Trends in Management

Students will be able to discuss recent trends in management

Discussion

Lecture 27 Inventory Management(Inventory Management)

T-1:Ch-14 L27Inventory Management

Student will understand how to manage inventories

Discussion

Inventory Management(Nature of Inventories)

T-1:Ch-14 L27Nature of Inventories

Student will understand various types of inventories to be managed by inventory management system

Discussion

Week 10 Lecture 28 Inventory Management(Fixed Order Quantity)

T-1:Ch-14 L28Fixed Order Quantity

Student will be able to calculate the amount of quantity ordered for minimization of overall cost

Discussion

Lecture 29 Inventory Management(Techniques of Inventory Management)

T-1:Ch-14 L29Fixed Order Quantity

Student will be able to calculate the amount of quantity ordered for minimization of overall cost with the help of advanced methods under special conditions

Discussion

Lecture 30 Inventory Management(Fixed Order Period System)

T-1:Ch-14 L30Fixed Order Period System,ABC concept

Student will be able to calculate the amount of quantity ordered for minimization of overall cost

Discussion

no numerical

Week 11 Lecture 31 Inventory Management(Inventory Models)

T-1:Ch-14 l31Inventory Models

Student will be able to understand various models used in inventory management

Discussion

Lecture 32 Quiz,Test,Case study 2

Lecture 33 Supply Chain Management and E-Business(Purchasing)

T-1:Ch-11 L33importance,mission, purchase manager functionsL34purchase process and make or buy analysis numerical

Student will understand basic process of purchase,role and responsibility of a purchase manager in supply chain management

Case study JITPurchasing atWaterville TG IncReference OperationsManagement byNorman gaither pg no477

Week 12 Lecture 34 Supply Chain Management and E-Business(Purchasing)

T-1:Ch-11 L33importance,mission, purchase manager functionsL34purchase process and make or buy analysis numerical

Student will understand basic process of purchase,role and responsibility of a purchase manager in supply chain management

Case study JITPurchasing atWaterville TG IncReference OperationsManagement byNorman gaither pg no477

Lecture 35 Supply Chain Management and E-Business(Logistics)

T-1:Ch-11 L35Logistics concept, reverse logistics, traffic management and DRP

Student will understand basic role and importance of logistics in supply chain management

Case study TruckingOn The WebReference OperationsManagement byNorman gaither pg no441

no numerical

Week 12 Lecture 36 Supply Chain Management and E-Business(Warehousing)

T-1:Ch-11 L36Warehousing definition, activities of warehouse

Student will understand role, importane,activities performed by warehouse and warehouse manager

Case study Top SellingSupply ChainManagement SoftwareReference OperationsManagement byNorman gaither pg no442

no numerical

Week 13 Lecture 37 Contemporary Issues in Operations Management(JIT System)

T-1:Ch-12 L37JIT elementsJIt in service companiesL38JIT elementsJIt in service companies

Student will get brief understanding of basic building blocks required for successful JIT environment in a system

Case study MaturingJIT Implementation AtAmadasReference OperationsManagement byNorman gaither pg no483

Lecture 38 Contemporary Issues in Operations Management(JIT System)

T-1:Ch-12 L37JIT elementsJIt in service companiesL38JIT elementsJIt in service companies

Student will get brief understanding of basic building blocks required for successful JIT environment in a system

Case study MaturingJIT Implementation AtAmadasReference OperationsManagement byNorman gaither pg no483

Lecture 39 Contemporary Issues in Operations Management(Service Blueprinting and Service Delivery Process)

R-1:Ch-4 L39Introduction to Service Blueprinting

Student will get brief understanding about developing of service blue prints required during service planning

Discussion

Week 14 Lecture 40 Contemporary Issues in Operations Management(Role of Information Technology and E-Commerce)

R-1:Ch-11 L40E business L41 RFID technologyL42Revision

Student will understand role of Information Technology and E Commerce in operations management

Discussion

Lecture 41 Contemporary Issues in Operations Management(Role of Information Technology and E-Commerce)



Discussion

Lecture 42 Contemporary Issues in Operations Management(Role of Information Technology and E-Commerce)



Discussion

SPILL OVERWeek 15 Lecture 43 Spill Over

Lecture 44 Spill Over

Lecture 45 Spill Over

Scheme for CA:Component Frequency Out Of Each Marks Total Marks

Quiz,Test,Case study 2 3 10 20

Total :- 10 20

Details of Academic Task(s)

AT No. Objective Topic of the Academic Task Nature of Academic Task(group/individuals/field

work

Evaluation Mode Allottment / submission Week

Case study 1 To make students understand the concepts taught by knowing their application in Business Organisations in real life

Case Presentation and Analysis to be done in groups of 3 to 4 students. Preferably to be taken in Tutorials . Cases are mentioned in Tutorial Plan . More cases can be referred from the Case Map of Stevensons Book given at the Harvard Educator Website. One Group to be covered per week

Group Presentation 8 Marks , Written Analysis of approx 2000 words 7 marks , Viva during or after the Presentation 15 Marks

1 / 12

Test 1 Developing the Ability to solve Quantitative Problems

Test of Numerical problems on demand forecasting ,assembly line, location ,layout, capacity

Individual 6 numericals of 5 marks each.Max Marks 30 and Time allowed 45 minutes

4 / 5

Quiz 1 To enable students to grasp the basic concepts from the textbook

Quiz to be taken in the eleventh week covering all the topics covered prior to it

Individual Quiz will consist of 30 Questions . Maximum marks will be 30 and time to attempt will be 30 mins

9 / 10

Plan for Tutorial: (Please do not use these time slots for syllabus coverage)Tutorial No. Lecture Topic Type of pedagogical tool(s) planned

(case analysis,problem solving test,role play,business game etc)

Tutorial 1 Introduction to Operations management Group discussion

Tutorial 2 Case study presentation, viva and Quantitative Forecasting Methods numerical

Case analysis

Tutorial 3 Case study presentation and viva Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned( Harvard Case)

Problem solving

Tutorial 4 Case study presentation , viva and Numerical Problems of demand forecasting , location ,layout,

Case analysis

Tutorial 5 Case study presentation,viva and Numerical Problems of assembly line and capacity planning

Case analysis

Tutorial 6 Case study presentation and viva John Crane UK Ltd Case( Harvard Case)

Problem solving

Tutorial 7 Case study presentation and viva To Move or not to Move . Cathay Pacific Airways( Harvard Case)

Case analysis

After Mid-TermTutorial 8 Case study presentation and viva Note on Quality: The

Views of Deming, Juran, andCrosby( Harvard Case)

Case analysis

Tutorial 9 Case study presentation, viva and Numerical of inventory control( Harvard Case)

Case analysis

Tutorial 10 Case study presentation and viva LL Bean Item Forecasting and Inventory Management( Harvard Case)

Case analysis

Tutorial 11 Case study presentation and viva Barilla SpA Italy( Harvard Case)

Case analysis

Tutorial 12 Case study presentation and viva Johson Control Automotive Systems( Harvard Case)

Case analysis

Tutorial 13 Case study presentation and viva National Cranberry Cooperative HBS#688122. From Case MapDescribes the continuous flow process used toprocess cranberries into juice and/or sauce.Requires student to analyze process flows todetermine where the bottlenecks are and to decidehow, and whether, to expand capacity( Harvard Case)

Problem solving

Tutorial 14 Revision of key concepts Problem solving

Documents

Opr601 Operations Management