8/12/2019 Oportunitate Job
1/3
PSIHOSELECT is searching for our Client a hotel booking
agency
Customer Service AgentsLocation: Cluj Napoca
If you have a passion for the travel industry and are looking
for a challenging and rewarding career within avery friendly and
international environment, you found the right place!
Our Call Center Agents liaise with clients over the phone and by
email, selling our worldwide hotels and
handling a variety of administrative duties including
cancellations and amendments to existing bookings,complaints, book
outs, credit card payments and all post-sales issues
e"uirements#
$nowledge of %utch, &erman or 'orwegian( more than medium
level)
$nowledge of *nglish ( advanced level)
+uperior studies represent an advantage)
ain ob responsibilities are#
*nsuring all tasks allocated are dealt with according to
procedure
aintaining and enhancing good business relationships with
agents, consumers and suppliers
aintaining a commitment to achieving the highest levels of
customer service at all times
.e offer#
otivating salary
eals
/AI'I'& package
0oung and professional work environment Opportunity of personal
development in an international environment
/ransportation when working on late shifts
Incentives
1 paid for working nights 23415, weekends 26415 and bank
holidays 274415
8/12/2019 Oportunitate Job
2/3
.orking schedule
%ay work#
.eekdays, 8 shifts#
49#44 ( 7:#44
77#44 ( 64#44 78#44 ( 66#44
.eekends# every ;-< weeks one +aturday or +unday, lieu day in
exchange
Main Jo responsiilities are:
*nsuring all tasks allocated are dealt with according to
procedure
aintaining and enhancing good business relationships with
agents, consumers and suppliers
aintaining a commitment to achieving the highest levels of
customer service at all times
Main Jo !escription
*nsuring all tasks allocated to you are dealt with according to
procedure
aintaining and enhancing good business relationships with
agents, consumers and suppliers
aintaining a commitment to achieving the highest levels of
customer service at all times
=roviding assistance as re"uested to the /eam >eader, Call
Centre anager or Operations
anager - this may include a temporary secondment to another
roleMeasurements o" per"ormance0our performance will be monitored
to ensure that you achieve the following#
All agent emails allocated to you are acknowledged within 73
minutes
All agent re"uests are responded to daily or at a time agreed
with the agent
Any action on any booking is detailed in the notes of the
booking on the system
0ou will deal with a minimum of ;4 tasks per day on average
0ou will provide a consistent and exceptional standard of
customer service
0ou will inform the /eam >eader or Call Centre anager of any
procedure you do not fully
understand or re"uire clarification of
Speci"ic !utiesAdditionally, you are responsible for the
following specific duties#
Answering all incoming calls as "uickly as possible
*nsuring all calls and emails that you have dealt with are seen
through to conclusion
*nsuring all tasks are dealt with according to procedure,
including but not exclusive to declined
cards, awaiting acknowledgements, kick outs, supplier
"ueries
*nsuring all open bookings have a flag assigned to them in the
system *nsuring all potential losses on bookings are authorised by
the call centre manager before any
offer is made to the client
Any other reasonable re"uests from the Call Centre anager
?or more information, please contact#Ste"ana Petrescu
