OPERATIONS MANUALStep 8 – Systems

MUMS IN FRANCHISE

EVERY SYSTEM Whilst a lot of this has been covered in other webinars you need to make a list of :-

all the systems in your business

Exactly how they work

Their limitations

Whether there are any issues which may arise

Territorial consideration

WORK THEM THROUGH • Remember when you did not know how they worked, this is

where we are starting from!

• An absolute beginner

• It may seem condescending and like you may well be talking down to your franchisees as you are training them but you must document them step by step, from the very basics! Comprehensive guides for each & every system

BENEFITS • The benefits of doing this are:-

• It will help your training run more smoothly

• It will help you to ensure that your franchisees understand everything about the systems in place

• It will stop you being asked questions about them all the time

• You can make sure that your franchisees do not claim to NOT KNOW how that should have been done!