Operations Manual. Mercedes-Benz India

Daimler – Operations Manual Mercedes-Benz India

Operations Manual. Mercedes-Benz India.

Operations Manual India 2015 Version 2.0

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Table of contents

Table of contents 2 1. Introduction 3 2. Work clothes 3 3. General handling of MB vehicles 3 4. Vehicle Standard check 7

4.1 Test prerequisites 7 4.2 Take-over check when vehicle arrives (CBU, CKD, EVENT RETURN) 8 4.3 Standard vehicle (SV) check when vehicle leaves (plant) 16 4.4 Visual check 18 4.5 Transport Protective Measures (TPM) 19

5. Key Management during Transport 19 5.1. When shipping on special car transporters 19 5.2. Key management during storage 19

6. Road Transportation 20 6.1. Loading and unloading by Road Transportation 20 6.2. The Height and length restrictions according to Indian Motor Vehicle Act 1996: 27 6.3. General information Truck Audit 31

7. Dangerous goods 32 8. Guidelines for dispatch and storage area 33

8.1. Facilities 33 8.2. Storage and Handling 37 8.3. Instruction on storage and battery care 41

9. General Damage handling: 44 9.1. Handling processes in the event of damage or deficiency of vehicle 44

Sample Claim Form 48 Chassis No. L000576 48

10. Starting with battery booster cable 50 11. Transport mode 50 12. Breakdowns 51

12.1. Information for the transport companies regarding breakdowns of new vehicles on the transport route 51

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1. Introduction

Customers of Mercedes-Benz India have high expectations of the products they have bought. When they buy a vehicle,

they expect the highest possible quality. Maintaining this quality when the vehicle is on its way to the customer is the

aim of quality management in Mercedes-Benz India transport logistics. Mercedes-Benz India also expects this high

standard of quality from its service providers. This includes safe and non-damaging loading and transport of all Mer-

cedes-Benz India vehicles. These regulations form the basis for a trouble-free handling process. All parties involved in

transport are required to familiarize themselves with these instructions and to use them as the working basis for han-

dling vehicles. Other applicable national regulations are to be observed.

If any questions or a need for clarification should arise from these Mercedes-Benz provisions, please contact:

Mercedes-Benz India

Department: VPC

Mr. Sanjay Katti

PHONE:

Business: 91-2135-673370

Mobile: 98814-04651

E-mail: [email protected]

2. Work clothes

Regardless of the time of year or temperature, it must be ensured that the driving personnel are wearing clean and

suitable work clothes to avoid spoiling or damaging the vehicles.

This includes wearing long work pants and a T-shirts according to Indian weather conditions, regardless of the season.

(See illustration).

Buttons, open zippers, belt buckles and sharp objects in the outer packets (e.g. pens, tools, keys, etc.) are not permit-

ted during the loading process. Wearing rings and jewelry is also forbidden due to the risk of causing damage.

It must also be ensured that the loading personnel wear a safety shoe of ISI standards (Provided with a carbon steel toe

cap closed work shoe).

3. General handling of MB vehicles

Only qualified, specially trained personnel may handle Mercedes-Benz passenger vehicles.

To ensure that the high standard of quality with which our products leave the plant is passed on to the customer, the

following instructions apply:

Caution: The engine is to be started on all vehicles before they are moved.

In the case of all vehicles that are not ready to be driven, the loading personnel must be contacted before the loading

process.

mailto:[email protected]

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The following are not permitted:

Revving up engines in both cold and warm states.

Driving the vehicles with deflated tyres or with insufficient tyre pressure.

Driving with misted-up and dust covered windows.

Driving the vehicle with spinning drive wheels.

Driving the vehicle at too high a speed. The rules of the road apply, as do the local regulations of the location in

question.

Using a vehicle to tow another vehicle.

Overtaking other vehicles.

Driving with high-beam headlamps.

Operating the windshield wipers when the windshield is covered with dust. electrical equipment. (Radio, TV,

DVD and CD player, sliding sunroof, phone, etc.)

Folding out folded-in mirrors.

Operating electric mirrors manually.

Opening the hood with the release handle.

Reducing the tyre pressure.

Attaching warning signs to the vehicle with magnets.

Writing on painted & dust surfaces and windows.

Affixing stickers to painted surfaces. (Exception: sealing)

Person sitting other than driver seat in not permitted in the vehicles.

Smoking, eating and drinking in the vehicles.

Wearing headphones while moving the vehicles.

Carrying passengers and material. (Tools, tyres, etc.)

Leaning on vehicles and placing objects on the vehicle.

Placing objects on the dashboard.

Using mobile phones while driving on the Mercedes-Benz India premises.

Placing cargo in unauthorized locations.

When parking the vehicles, you must ensure that:

Windows, doors, sliding sunroof/roof hatches, hood and trunk lid are closed.

All electrical consumers are switched off.

Vehicles with manual transmission are secured by engaging 1st gear and applying the parking brake.

The ignition key has been taken out of the ignition lock and placed in the cluster panel.

Vehicles with automatic transmission have been secured in the "P" position and the parking brake has been

applied. [See model series detail sheets in the "Passenger vehicles" folders].

The switch for the windshield wipers is in position "0".

Avoid parking the vehicles over combustible materials such as dry grass, leaves and flammable liquids as the

exhaust system and the engine give off a lot of heat if the engine has just been switched off.

Avoid parking the vehicle with open windows, doors, a fully open bonnet and open boot lid.

Only fenced-off and locked company premises are used at night and at weekends and on holidays.

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Overview of weights and dimensions

You can view a detailed and complete list of weights and dimensions for all Mercedes-Benz India products at:

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Note: Further and detailed Handling Manual of each model can you find in the

Operations Manual Europe Vehicle Specific Handling Sheets

Link: https://daimler.portal.covisint.com/en/web/worldwide-transportation

https://daimler.portal.covisint.com/en/web/worldwide-transportation

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4. Vehicle Standard check

Vehicle standard checks are carried out on all interfaces or risk transfers in the process chain from the plant to the

dealer/event through the transporter.

Vehicle process chain from plant to dealer

These interfaces or risk transfers are plants, subsidiaries, vehicle logistic centers, and dealers. At these points, the

vehicles must be controlled by the receiving party. Damage and the responsible party can therefore be established and

determined more easily.

The vehicle standard check is divided into:

Test prerequisites.

Take-over check when vehicle arrives (Production, CBU, event return).

Standard Vehicle (SV) check when vehicle leaves (plant).

Visual check.

Completeness check.

4.1 Test prerequisites Vehicles are only to be checked when they are unloaded and by appropriately trained personnel. Vehicles are checked

only in the state they are in when they are unloaded. Vehicles may not be washed or after treated before the check. The

body and paint surface is to be checked in daylight or with sufficient artificial lighting. "Sufficient artificial lighting" re-

fers to light sources that allow the vehicle to be checked in daylight conditions.

Appropriate test equipment is to be provided for checking (e.g. mirrors to check the spoilers of AMG vehicles, ladders

to check the cab roof).

Damages that are observed is to be noted on the check sheets in words, in the space provided for “Description of Prob-

lem / Fault Noticed” and also should be noted in lorry receipt copy (LR- Copy).

As per Mercedes-Benz India Understanding driving speed inside the company premises should not exceed 30 kmph.

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4.2 Take-over check when vehicle arrives (CBU, CKD, EVENT RETURN) The recipient is required to check the vehicle for damage and missing parts as soon as it arrives. The vehicle must be

checked and if any damages are observed to be mentioned in the receipt inspection sheet (Rf : page 19).

Vehicle arrival checks are done for:

1. CBU.

2. CKD.

3. EVENT RETURN.

1. CBU :

As soon as the vehicle arrives in the plant, the car is cleaned and the transporter hands it to the service provider. Then

the defects and shortages are to be noted by the service provider on the check sheet (Rf: C7.1.3: FM 12) and must be

clearly indicated as such. The transporter who is in charge of their transportation in the plant is always required to

countersign as a confirmation of the complaint.

CHECK ACTIVITY:

Check for the transport mode ‘ON’ and remove for further checking.

A check for damage and missing parts are carried out.

Add-On kit and first aid kit with appropriate expiry date are checked.

Spare wheel, tool kit, jack, warning triangle and fluid levels are checked.

All the functional checks are thoroughly carried out.

The make and size of the tyres are mentioned in the check sheet.

Check for scratches and dent are carried out in the presence of sufficient light.

All the description of defects/damages is noted down in “Defects Noticed” (Rf: C7.1.3: FM 12).

Towing eye cover

Check battery.

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CHECK SHEET FOR CBU VEHICLES:

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The detailed damage report for damage must take place within 3 working days and the intimation must be sent to the

insurance company for survey. Normally nights deliveries are not encouraged or followed, in some rare case, the trans-

porter’s vehicle are parked outside the premises with the knowledge of the security personnel. The vehicle is checked

on the next working day and damage reports are generated if there is any.

When the car arrives the service provider has to check and mention it on the check sheet. The damage is to be divided

into transport damage, production defects and shortage (loose material, add on kit bag, etc.) according to best judg-

ment.

2. CKD:

As soon as the vehicle arrives from the plant to the VPC, production defects and shortages are to be noted by the recip-

ient on the check sheet (Rf: C7.1.3: FM 03) and must be clearly indicated as such. The service provider has to inform

any shortages or defects to the concerned person.

CHECK ACTIVITY:

Ensure that the car is in the takeover list.

A check for “Final OK” tag by the service provider, on the left top corner in the front wind shield.

Foil expiry date.

A check for damage and missing parts are carried out.




A check for tyres make and size.



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CHECK SHEET FOR CKD VEHICLES:

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The takeover activity is done in accordance to the check sheet, any defects observed are to be mentioned on the check

sheet.

3. EVENT RETURN:

As soon as the vehicle arrives to the plant, defects and shortages are to be noted by the recipient on the check sheet

(Rf: C7.1.3: FM 01) and must be clearly indicated as such.

CHECK ACTIVITY:

A check for more serious damage and missing parts are carried out.





Check for battery condition and tyre condition.

A check for toe-hook cover.


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The detailed damage report for damage must take place within 3 working days and the intimation must be sent to the

insurance company for survey. Normally nights deliveries are not encouraged or followed, in some rare case, the

transporter’s vehicle are parked outside the premises with the knowledge of the security personnel. The vehicle is

checked on the next working day and damage reports are generated if there is any.

When the car arrives the service provider has to check and mention it on the check sheet.

The damage is to be divided into transport damage, production defects and shortage (loose material, add on kit bag,

etc.) according to best judgment.

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4.3 Standard vehicle (SV) check when vehicle leaves (plant) The service provider is required to carry out a visual check for vehicle damage and to make a completeness check for

accessory parts during hand-over. If damage or a missing part is observed, the service provider must report to the su-

pervisory personnel. The supervisory personnel is required to use best judgment to distinguish between storage and

handling damage, production deficiencies or signs of wear (used vehicles only). If the service provider would like to

ensure that they are not held responsible for production deficiencies or signs of wear, these must be documented. The

service provider is always required to be present at the time of hand-over.

Once the service provider has taken the vehicle into their custody, entire movement of the car till handing it over to the

transporter, the entire responsibility passes to the service provider. Damage during loading is treated as transport

damage.

The transporter has to ensure that those vehicles are loaded according to the destination and size of the vehicle. The

vehicle leaves the plant either for an even or to the dealer. The following activities are carried out according to the

Standard Vehicle Check Sheet (SV CHECK SHEET) which is given below (Form No. C 7.1.3: FM 04).

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Note: Particularity for passenger vehicles

If it is observed that the transport mode is deactivated, this is to be noted on the check sheet and reported to VPC.

Furthermore, if damaged or opened bags of loose parts are observed, VPC is to be informed immediately (do not recti-

fy).

When the vehicle arrives to the VPC from MB-I plant, CBU and event return then the following activities are carried out

according to the Check Sheet which is given below.

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4.4 Visual check The complete chassis number of the transport control document must agree with the vehicle identification number

embossed on the vehicle frame.

The visual control is to be carried out at a distance of approx. 1 m and an angle of 45 degrees to the vehicle.

During the visual check, the vehicle is to be checked for body or paint surface damage. This includes:

Checking the tyres and rims for mechanical damage and deformation,

checking whether wheel arches are damaged,

checking the vehicle surface (particularly bumpers, driver's door, exterior mirrors) for scratches and dents as

well as for dirt (e.g. hydraulic fluid, greasy residue, environmental influences such as bird excrement),

checking all windows, headlamps and/or rear lights for damage by stones or other mechanical damage,

checking the front and rear areas (front spoilers, rear apron, side skirts, exhaust trims) for signs of contact with

the road,

checking for dirt or damage in the vehicle interior, especially driver's door and driver's side.

If missing parts, deficiencies or damage is discovered, the procedure in the chapter.

"Procedure if damage has occurred" must be followed. Damage is to be reported to the VPC and noted down in the

check sheet immediately before the vehicle is moved by the accepting party. Later reports will not be entertained.

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4.5 Transport Protective Measures (TPM) The TPMs are paint and interior protection measures that vehicle on various distribution paths are equipped with. The

following must be noted when checking the

TPM:

before the vehicle is started; it must be ensured that the foot well protection in the interior is fixed correctly. If

this is not the case, this must be corrected before the vehicle can be moved.

TPM description

To provide an overview of the scope of TPMs, the currently protected areas are presented below.

Interior protection (for passenger vehicle)

Interior protection applies only to the driver's and front-passenger side

The contents of the protection package are:

Cover of the driver's and front-passenger seats

Protective cover on door paneling (driver's side.

Adhesive film on door sill (driver's side)

Cardboard in foot well

Steering wheel protection

5. Key Management during Transport

5.1. When shipping on special car transporters The vehicles are to be transported locked when it is being transported to our dealer or event. Keys are to be managed

by the truck driver. The keys of the vehicles being transported remain safe in the last car in the container and the car is

locked and key is handed over to the truck driver in a safe box and it is placed in a safe location in the truck during

transport or it is placed in the special box present in the rear end of the container. In certain justified exceptions, the

vehicles may be locked if specified by VPC.

5.2. Key management during storage Storage of vehicles

The vehicle in the storage area is locked and the keys are kept in the trunk of the first car of each column/row. Then

the first car of each columns/rows is locked and their respective keys are kept in the safe box in the transit park office.

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6. Road Transportation 6.1. Loading and unloading by Road Transportation

6.1.1. General

To avoid any risk of damage when vehicles are being transported open/closed, the following driving instructions are to

be adhered to:

Dispatching:

The route selection to the desired destination is to be selected, taking the vehicle headroom into account (i.e. the max-

imum extent of height and width) to ensure that construction sites, bridges, tree-lined avenues or roadside structures

cannot impair or damage the load.

Note for passenger vehicles: Loaded transport vehicles must be parked on fenced- in, secured company sites belonging

to the service provider or on manned car parks/rest stops during the night, at weekends and on public holidays, but

also during the day during longer rest periods.

Consideration for special weather conditions:

In special weather conditions (e.g. extreme wind, rain, hails, floods, falling trees and branches), the route or driving

operation is to be adjusted accordingly and every risk to the cargo is to be avoided.

Other specific Conditions:

Other conditions like strikes, festivals and elections are also considered during transportations because of various

diversions in routes may occur.

Driving-related effects:

The driving style must be adapted and must contain an element of foresight to ensure that driving-related effects (such

as flying stones) do not pose a risk to the cargo.

Note: All transporters (single and double-decker) are required to be fitted with a stone- guard above the wheels. Oth-

erwise, they are not suitable for transporting MB passenger vehicles due to the risk of damage.

6.1.2. Basic rules for driving and loading personnel at Mercedes- Benz India locations

The driving and loading personnel must be familiar with the instructions as laid down in the "General" chapter.

Caution: During the entire loading and unloading procedure the engine of the car transporter must be switched off; this

does not apply to operations using the hydraulics.

Transporting materials of any kind in the vehicles being transported and on the loading surface is expressly forbidden

or, in exceptional cases, is to be reed with VPC

6.1.3. Condition of the transport vehicles

The equipment and condition of the transport vehicles must be of such a design that there is no risk of damage to the

vehicles to be transported.

The road safety of the tyres must be guaranteed. Any damage that arises is to be fixed immediately.

No hydraulic systems may show signs of leaking and the mechanical load equipment must be fully

functional.

Transport vehicles must always have suitable approach rails to avoid damaging the bumpers or the

vehicle underbodies.

The interior of the container must be provided with lights in order to assure the vehicles are loaded

and unloaded with proper visibility and to avoid damage.

All loading and unloading equipment as well as load securing equipment shall be stowed and secured

properly, and safe for road traffic.

In case of Trailer breakdown, transferring loads between trailers is forbidden, unless written permis-

sion is asked for and is accepted by MB India. Exceptions are laid out in writing in the haulage con-

tract.

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The profile of the loading surfaces and the approach rails must provide a good grip but may not have sharp edges [see

fig.].

The following documents must be available with each transport vehicle

RCTC Book

All India permit license

Pollution under control certificate

Insurance

Caution: Rusted vehicle and add-on parts as well as rusted loading surfaces on transport vehicles may cause paint

damage and must therefore be avoided. Any damage that results is the responsibility of the service provider.

Particularity for passenger vehicles:

Transport vehicles (Open) must be equipped with a lanyard rail on both sides of the upper loading level from a

loading height of 2 meters. The lanyard rail is to be equipped with four cables. The distance between the ca-

bles is approx. 25 cm.

The roof bars of the transport vehicles (Open) as well as the cable eyelets and posts of the lanyard rails must

be cushioned to ensure that the driver's door can be opened without damage.

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The side wall and the overhead of the transport vehicle’s container (Closed) must be cushioned to ensure that the driv-

er's door can be opened without damage and vehicles can be moved in/out or transported without any damage.

If vehicles are loaded, the car transporter must be equipped with stoppers to ensure safe transport.

6.1.4. Load-securing equipment

Passenger vehicles: There must be a maximum of 3-4 chocks for each vehicle to be loaded. All chocks to be used must

be at least 1/6 of the wheel diameter. Furthermore, the chocks must be approved by the manufacturer in question. In

addition, a maximum of 1-2 three-point tie-down straps with strap controller and double-locking ratchet are to be used.

A precise definition of the three-point tie-down strap to be used can also be found in this section.

Definition of three-point tie-down strap with strap controller:

The three-point tie-down strap with strap controller and double-secured ratchet must be used to lash the vehicle. It

should be very strong enough to withhold the vehicle firmly while transporting from plant to the dealers. The length of

the strap is 3.75 m and it should have the assembly strength of 1.5 tons and breaking strength of 3 tons.

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6.1.5 Load preparation

The angle of the approach rails must be designed to avoid damage to spoilers, underbodies and exhaust systems, but

may not exceed a maximum angle of 10°.

Loading passenger vehicles and vans:

The height difference and space for transitional areas must be adapted to the vehicles being loaded. When loading the

upper loading level, there must be as flat transitional areas as possible between the tractor vehicle and the trailer [see

fig. included] to avoid damage to the underbody and the spoiler.

The loading surfaces must be free of unattached and blocking parts (e.g. chocks, three-point tie-down straps with strap

controller, tools, bracket retainers, etc) [see fig.].

To guide while loading and unloading, the transporter must provide assistance with the driver. Loading and unloading

on the upper deck must be done very cautiously so as to avoid damages to the underbody parts. The first vehicle

should be driven inside and parked on the inclinable portion of the ramp. Lift the ramp to horizontal position so that the

total upper ramp is in horizontal position. Now this car can be further moved inside without any underbody damages.

a) Vehicle on the inclined ramp. b) The ramp in the horizontal position.

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c) The Vehicle is moved in.

The permissible chocks and the three-point tie-down straps with strap controller must be secured outside of the loading

surface. Otherwise, the three-point tie-down straps with strap controller and chock are to be removed from the loading

level. It is forbidden to hang the three-point straps with strap controller on the lanyard rail.

The stoppers are also handles with care in order to prevent from scratches especially when they are handling it be-

tween the vehicles. Generally they load and latch the cars individually one by one, which is the best practice in India,

especially for closed containers.

6.1.6. Vehicle hand-over

Vehicle hand-over is in accordance with the chapter "General", "The vehicle hand- over check".

Vehicle documents are to be checked for correctness. The embossed chassis number must match the transport docu-

ment completely.

6.1.7. Loading the vehicle

To ensure safe transport, it must be ensured during loading that the load is distributed evenly in accordance with manu-

facturers. During the entire vehicle loading procedure, employees or authorized personnel from Mercedes-Benz India

are authorized to check the transport vehicles and to point out if they are being loaded or secured in a manner that

deviates from this guideline to ensure that no errors are made.

Major violations of these regulations will result in Mercedes-Benz India issuing an immediate ban on loading applicable

for all Mercedes- Benz India locations.

During the loading and unloading procedures for passenger vehicles and vans, the following is to be noted:

When driving onto the transport vehicle, walking speed must be maintained.

Furthermore, the conditions in the chapter "General handling of MB vehicles".

Vehicles with pneumatic suspension are always to be transported in the highest suspension position. The "Air-

matic" section of the relevant model chapter shows which vehicle models are equipped with Airmatic.

The following minimum clearances around the vehicles to be loaded must be adhered to (vehicle-specific clear-

ances must also be taken into account, however):

1. Longitudinal clearance 0.10 m

2. Ground clearance 0.05 m

3. Roof clearance 0.10 m

Important note: The engine is to be switched off immediately in the event of backfires, noticeable loss of engine power

or other operational faults.

Furthermore, vehicles with manual transmission must be driven down from the truck under their own power. Letting the

vehicles roll down and braking them with the handbrake or even with the clutch pedal damages the vacuum pump and

may lead to failure of the brake booster.

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Important: Specialist assistance is provided by the plant in question, the responsible vehicle preparation center or the

nearest Mercedes-Benz workshop.

All operating states in which un-combusted /or only partially combusted fuel can enter the catalytic converter are to be

avoided.

These include:

starting the engine by towing, pushing or rolling off transporters or ramps.

frequent consecutive attempts to start the engine.

extremely long operation of the starter motor.

switching off the ignition during the vehicle’s movement.

6.1.8. Securing vehicles on the car transporter

The transporters in India follow a standard practice to handle the vehicles for safe and high-quality loading and trans-

porting of vehicles. General note on securing a wheel with a three-point tie-down strap with strap controller:

The three-point tie-down straps with strap controller are to be put on as follows:

1. hook the first hook vertically into the perforated plate,

2. Lay the strap with strap controller radially over the tyre,

3. hook the second hook vertically into the perforated plate and

4. then tighten the third hook directed away from the wheel and fix the strap using the ratchet.

The stopper (1/6 of wheel height) must be so designed that they do not cause any damage to the body when affixing

and removing. There must also be no damage as a result of insufficient clearance to floor assemblies and other vehicle

parts during the transportation.

Important: During transport, the load is to be checked, and the load-securing equipment is to be checked to see that it

remains in place.

When loading Vario vehicles, the load is to be secured in the same manner as with vehicles that are loaded backwards.

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Securing of backward-loaded vehicles without recess or latch [see fig.]

One chock before and behind any of the rear wheels

There must also be a wheel chock in front of and behind the front wheel in question, arranged in diagonal op-

position.

Additional securing of both wheels using a three-point tie-down strap on each.

Securing of forward-loaded vehicles without recess or latch [see following fig.]

One chock before and behind the wheels

Additional securing by means of a three-point tie-down strap.

There must also be a wheel chock in front of and behind the front wheel in question, arranged in diagonal op-

position.

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Securing of forward- or backward-loaded vehicles and last vehicle in latch or Recess

The vehicles must have both wheels of both axles chocked and lashed.

Important notes:

If a chock cannot be placed for technical reasons, a three-point tie-down strap with belt controller is to be affixed to the

axle.

AMG vehicles and vehicles with the "Avantgarde” equipment line may only be raised (stacked) with hydraulic

stacking rails.

Loaded transport vehicles must be parked on fenced-in, secured company sites belonging to the service provider or on

manned car parks/rest stops during the night, at weekends and on public holidays [see "Guidelines for storing in dis-

patch and store areas"].

6.2. The Height and length restrictions according to Indian Motor Vehicle Act 1996:

FOR HATCHBACK MODELS

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FOR SEDAN MODELS

GOVERNMENT OF INDIA

MINISTRY OF ROAD TRANSPORT AND HIGHWAYS

S.O.728(E), dated 18.10.1996.- In exercise of the powers conferred by sub-section (I) of section 58 of the Motor Vehi-

cles Act,1988 (59 of 1988) and in supersession of the notification of the Government of India in the Ministry of Surface

Transport S.O. No.479 (E), dated the 4th

July, 1996, the Central Government hereby specifies that in relation to the

transport vehicles (other than motor cabs) of various categories detailed in the Schedule below the maximum gross

vehicle weight and the maximum safe axle weight of each axle of such vehicles shall, having regard to the size, nature

and number of tyres and maximum weight permitted to be carried by the tyres as per rule 95 of the Central Motor Ve-

hicles Rules,1989.

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6.3. General information Truck Audit Truck Audit is a check sheet in which the trucks of all service providers are checked on random bases to see their con-

dition and whether regulations are being observed.

Trailers and trucks are recorded using their license plates.

Truck Audit is controlled and monitored by the VPC. It is a decisive parameter in determining key performance indica-

tors (KPI’s).

The service providers are evaluated in accordance with the following aspects, among others:

Driver's demeanor

Vehicle condition

Vehicle handling

Observance of operation manuals

Procedure when issuing a ban on loading:

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1. Ban on loading due to handling

Cause: Incorrect behavior by the driver

Procedure: Training for the truck driver

Details of the truck drivers training is documented and stored under the care of VPC

In individual cases, Mercedes-Benz India reserves the right to retain the ban on loading despite certi-

fication of training.

If there is a change of driver or vehicles due to a ban on loading (handling), this must be reported to

VPC.

2. Ban on loading due to a rust reprimand

Cause: Rust

Procedure: Timely repairs, Once this has taken place, send more information about repair measures to

VPC.

3. Ban on loading due to condition of truck

Cause: Leaking, equipment

Procedure: Timely repairs, Once this has taken place, send more information about repair measures to

VPC.

If another reprimand is issued due to the condition of the truck, the transport vehicle will receive a ban on loading.

There is still the option of having a post-audit carried out in the plants by the auditors in question after registration. If

the auditor considers the condition of the truck to be OK, the existing ban on loading will be removed in the system.

All the Mercedes-Benz India vehicle which is been transported through the transporters are entered in the Truck Driv-

er’s register, it includes the details of the truck’s driver details, container number or license number along with the

number of cars being transported along with their model number.

Contact:

Mercedes-Benz India

Department: VPC

Mr. Sanjay Katti

PHONE:

Business: 91-2135-673370

Mobile: 98814-04651


7. Dangerous goods

When shipping complete vehicles in a container, the following conditions must be checked with regard to dangerous

goods at hand-over:

1. Engines, fuel tanks and batteries may not show any signs of leaks. If the battery is not accessible to the service

provider, and no leaks have been detected, the checker may assume that the terminal connections are fixed

securely and that everything is in correct order in general.

2. The fuel tank may not be more than one quarter full.

3. Dangerous goods that are required for the operation of the vehicle, e.g. fire extinguishers, compressed-gas

storage, airbags, belt tensioners, etc. must be stored safely in the vehicle.

4. Carrying dangerous goods that are not required to operate the vehicle, such as a replacement fire extinguisher,

is not permissible.


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8. Guidelines for dispatch and storage area 8.1. Facilities

8.1.1. Scope

This guidelines applies to all Mercedes-Benz India

Dealers stockyard

Plant and storage locations and

All new locations must correspond to these standards. Deviations from this basis must be agreed with authorized spe-

cialist personnel of Mercedes-Benz India.

The following standards for dispatch and storage locations were developed to provide a uniform basis and guideline for

all service providers. They serve to maintain the quality of Mercedes-Benz India vehicles.

8.1.2. General location facilities

General criteria on the location

The dispatch and storage locations should not be in areas where industrial or environmental factors may have a nega-

tive effect on the quality of the vehicles. Vehicle Logistic Center (VLC), storage and back-up locations may not be in

areas with strong industrial pollution, open coal tips or sand heaps.

Plants (bushes and trees) are to be kept away from the parking areas (safe distance). Plants and trees are not desirable

near the fences as they may provide an opportunity to climb over the fence from the outside and make it more difficult

to monitor the fence (detecting damage or preparations to break in) from the inside. There must be a proper connection

to the road network (no gravel paths) and this must be free of trees.

All incoming and outgoing vehicle details are to be documented. Entry must be restricted to unauthorized persons.

There must sanitary facilities in the immediate vicinity of the loading place, or these must be installed.

Parking location surface

The vehicles must stand on firm ground. Preferably on tar, asphalt, concrete or perforated brick [cf. fig below]. Paving

stones are also acceptable for clean storage areas with fixed road surface on the driving areas (asphalt or concrete).

Parking area must be cleaned regularly. The distribution area may not have any large puddles or potholes and must be

completely fitted with drainage.

Space markings

Parking bays

The parking bays are to be arranged in a fishbone or single-access arrangement and are marked and numbered on the

surface/shelters [cf. fig]. An area of 15 m² is to be provided for each vehicle with an aisle of 6.6 m. A parking bay

should have the dimensions 3x5 m (deviations are possible after agreement with VPC). An appropriate area is to be set

aside for larger models. Parking bays are to be avoided at lamp posts to avoid bird excrement and other dirt.

In mass turn-around areas such as vehicle loading and unloading area, block parking is allowed (cf. fig). These are areas

where vehicles are placed temporarily after being unloaded from the container (according to the principle of "first in,

first out") before they are sent to their final parking position.

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Parking rows

The parking rows are to be defined clearly, e.g. by lines and an alphanumeric system indicated on the parking surface,

on the fence or on movable posts [cf. fig].

Truck loading zone

Loading zones are areas where vehicles are prepared by parking personnel to be loaded. Preparation areas for vehicle

loads are to be indicated by means of lines on the parking surface [cf. fig].

Employee parking paces

Employee vehicles should be parked outside the parking site. If they are parked on the site, a separate area is to be

provided for them.

Service facilities and equipment

The dispatch and storage area must be equipped with the service and safety installations described below.

Illumination

The entire area, particularly the vehicle checking area, must be sufficiently illuminated [cf. fig] (1000 lx). Floodlights

along the fence are also recommended. The checking areas must be sufficiently illuminated. Lamp posts between vehi-

cles are to be avoided.

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Obstacles

Curb stones and fenced enclosures are to be avoided or must observe a minimum clearance of 30 cm.

Security equipment

Due to the high concentration of goods that are often targeted by thieves, special security measures are to be taken

when setting up and operating these vehicle turnover areas.

To achieve effective protection, the planning and set-up of these surfaces have three important components:

mechanical securing (fencing etc.)

monitoring (electronic or with personnel)

organizational measures (checks, alarm pursuit…)

To be taken into account in a security concept and coordinated with one another.

Fencing

The main surfaces on which vehicles are parked, stored and turned around are to be provided with a boundary (fence or

wall). The boundary must provide sufficient resistance against being climbed over, crawled under or penetrated. An

assumption should be made that criminals will attempt a break-in without tools or with simple tools. Making a fence

opening large enough to allow a person to pass through or a vehicle to be driven through must be made considerably

more difficult or slow.

The entire site must be secured by a wall, a wire-mesh fence or a lattice fence at least 2 m high. [cf. fig below].

Basic requirements of fence routing lines:

When determining fence routing lines, the following points are to be taken into account:

The fence fronts should be as straight as possible and therefore follow a clear line.

The fence routing line must be sufficiently illuminated overall.

The route of the plant fence (inside and outside) is to be kept free of anything that could enable someone to

climb over (such as trees).

The site layout and any plants must be designed in such a way that they do not provide potential intruders with

any cover.

When selecting the fence system, the desired level of protection is to be taken into account. Wire-mesh fences can be

very easily and quickly opened and overcome.

They are only suitable for sites with a low protection level.

Existing wire-mesh fences must have the following properties:

height 2m (without anti-climb guard)

Consistent anti-penetration protection

Consist of sharp objects on the wall surface (E.g. Broken

glass pieces as shown in the photograph)

Due to the low level of protection they offer, wire-mesh fences are to

be checked daily for damage (openings, broken or cut wires, etc.).

When new sites are set up or when existing areas are renovated or

expanded, fences offering a high resistance time are to be used.

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Fence system Dimensions:

Total fence Height : 12.50 ft.

Wall height : 6.83 ft.

Wall thickness : 2.26 ft.

Wire mesh fence height : 5.67 ft.

Lattice : 8.5 cm.

Entrances and exits

The entry and exit must be secured with a barrier and/or gate and

must be monitored 24 hours a day. The design of fence gates and

doors must correspond to the level of protection offered by the

boundary. It must be ensured that access across rail lines via underpasses and tunnels is to be avoided.

Electronic monitoring systems

The additional use of a video surveillance system allows alarms to

be verified and a targeted and reasonable reaction to alarms on

the periphery to occur. In the case of false alarms, which can

often occur outdoors due to environmental factors, deployment

and connected costs can be avoided. When video surveillance

systems are used, the

local data protection regulations are to be taken into account and

observed.

Securing the vehicle areas with a system comprising detection

systems and alarm verification via video surveillance offers a

consistently high level of security on the periphery and removes

the need for personnel to go on patrol.

Organizational safety measures

The entire site must be monitored day and night by automatic cameras or be secured by an electric warning system

combined with a camera system on the fence. Additionally, guarding by trained personnel must be guaranteed 24 hours

a day and 7 days a week (documented in a guard book). Furthermore, the site must comply with country-specific fire

protection regulations and have a sufficient number of fire extinguishers. Other security measures are to be agreed

where needed with VPC, Insurance Company and Corporate Security.

Signs regarding speed limit

The drivers of Mercedes-Benz India are well aware and educated regarding the speed limits and it should not exceed

more than 30 km/h inside company premises. It is also mentioned in our IMS Documents.

8.1.3 Space organization

Opening hours

For all Mercedes-Benz India locations, opening hours are – depending on the content of the contract – 24/7 (including

vehicle check). Deviating opening hours must be agreed bilaterally with VPC and put in writing. Important: Unauthorized

personnel may not gain access to the parking area or the vehicles.

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IT Systems

TRACKING

All locations are defined in the Excel sheets and controlled by the service provider to ensure the location of the car in

stock. Source data of cars coming is collected from SAP and stored in Excel. Tracking system is also used to track the

containers which leave the plant and the dealers can keep a track on those containers. This ensures safety of the cars

until it reaches the dealers.

Parking management

Every car in stock in Mercedes-Benz India, the location must be maintained and they are parked in model vice in clear

space. This means that it must be clear at all times where each vehicle is on the site.

Training and certificates

The Service providers are to be trained regularly as per Mercedes-Benz India regulations. New employees must also be

made familiar with the Mercedes-Benz India guidelines before they start work. All training sessions carried out must be

documented. The documentation is to be kept in the office of the compound. Additionally, work instructions describing

the procedure for carrying out tasks are to be determined. To guarantee a continuously low damage rate, the service

provider should be certified in accordance with the latest ISO 9001 standards.

8.2. Storage and Handling 8.2.1.Vehicle Transshipments

When a vehicle is received, a receiving inspection is to be carried out in accordance with the appropriate checklist. In

addition, a truck unloading check is to be carried out. If the vehicle is sent on the order of Mercedes-Benz India, truck

audits are to be carried out in accordance with VPC specifications and within the legally stipulated framework; these

are to be certified to VPC.

Discipline of Parking

The vehicles are to be parked neat l y in rows and parking bays [see fig]. Vehicles must be parked in the designated

areas as far as possible in variant vice or alternatively, in accordance with a different uniform system. The vehicles

should be parked according to the color vice for each variant.

After the vehicle has been parked, the following must be taken into account:

The vehicle must be parked in 1st gear or in the "P" position with the handbrake applied.

All electrical consumers must be deactivated.

No labels may be applied to the dashboard.

The windshields and other glass surfaces may not be marked, and particularly not be written on with crayons.

Windshield wipers are to be left in the basic position.

Bird excrement is to be removed from vehicles immediately.

With regard to key management, the chapter "General,

5. Key management (2. Key management during storage)" is to be followed.

Furthermore, the guidelines from the chapter "General" apply.

Transfer and loading zones

Storage, direct dispatch, turnaround and loading

zones

The best method for parking and turning vehicles

around is the bumper to bumper, but alternatively due

to the space constrains they are parked “side-to-side

or parallel method. The distance between the bump-

ers must be at least 30 cm [see fig below] and the

vehicles are to be parked with enough space on the

sides to allow personnel to get in and

out without causing damage and without touching the

next vehicle. The same distances are to be observed

when vehicles are parked along a fence, building or

other obstacle.

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Block storage and block dispatch zones

The side distance to allow doors to be opened without causing damage in the case of block dispatch is (without exterior

mirrors) at least 60 cm, and the longitudinal space must be at least 30 cm.

Instructions on storage of vehicles

In general, the stipulations in chapters “ 3. General handling of MB vehicles” and “8. Guidelines for Dispatch and Stor-

age Area” apply.

Vehicles storage area:

During intermediary storage of MB vehicles, it must be ensured that the storage location:

has a fixed ground surface (paving, asphalt or concrete)

is clean,

is secure (fence with barbed wire and drive-through protection)

has parking space marks

and is sufficiently guarded and illuminated.

Parking rules for MB vehicles

Vehicles may not be parked under overhead power lines or directly beside railroad lines, trees or shrubs. The vehicles

are to be parked with a minimum distance of 30 cm between the bumpers and with a side gap that ensures that per-

sonnel can get in and out of the vehicle without causing damage and without touching the next vehicle. Vehicles with

manual transmission are to be parked in first gear and vehicles with automatic transmission in park position.

At certain turnaround centers, Mercedes-Benz India reserves the right to issue instructions regarding the locking of

vehicles.

Handling vehicles in storage area

The following special requirements apply to vehicles in intermediary storage

Writing on the windshields is not allowed.

Only easily removable stickers may be used for marking on windshields.

Windshield wipers are to be left in the basic position.

Placing papers or objects on the dashboard is not allowed.

The vehicles are to be checked regularly for dirt. Dirt such as bird excrement, pollen, etc., is to be removed

immediately.

Vehicles with matt finish (e.g.: magno paint) or alternative drive as well as the SLS-Class are to be stored cov-

ered or under a roof as a matter of principle.

Battery care service

The battery care service can be found in Chapter 9.3 "Battery care".

Vehicle approval

After vehicle approval, the vehicles are to be checked for completeness or for thefts in accordance with the "Vehicle

hand-over check" chapter ("Hand-over at vehicle dispatch", "Visual check" and "Completeness check"). In the event of

damage, the chapter "Damage handling" is to be followed.

Long-term parked-up vehicles in storage:

The following procedure applies to all vehicles parked outside for 30 days and longer and should be performed

in a designated area, repeat procedure every 30 days.

Pending space availability, exclusive vehicles like Maybach, SLR, SLS and AMG should be parked in inside storage

at all times and be visually inspected every 30 days for evidence of brake disc corrosion. If corrosion is found,

perform procedure as listed below.

Work instruction:

Brakes / Tires (every 30 days):

1. Drive vehicle over the course of 1 mile with 10 moderate to heavy brake applications.

Do not exceed a speed of 30 kmph.

2. Inspect the front and rear brake discs for evidence of corrosion.

3. If corrosion still exists, continue drive cycle with additional moderate to heavy brake applications,

until corrosion is removed

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4. After 14 brake applications, allow the brake discs/pads to cool for 60 seconds in order to avoid damage.

5. Check if a pulsation is felt within the steering wheel/brake pedal after the drive cycles. If a pulsation is felt, all

brake discs and brake pads must be replaced. (just short before delivery to the dealer)

6. Check for a grinding/wire brush noise during braking or when driving slowly without brakes applied (most

noticeable when driving against a wall / noise reflection). Brake discs and pads have to be replaced if this type

of noise occurs.

7. Check tire pressure of all four tires and ensure that the tires have at least 50 PSI / 3,5 bar, while vehicle is

parked in storage.

Brakes (90+ days in outside storage)

1. If a vehicle is parked for more than 90 days, all brake discs and pads have to be replaced before the vehicle

leave the VPC (At MBIL, all the cars are driven after every 15 days).

Battery voltage check (every 30 days):

1. Shut off the engine

2. Switch off all consumers, e.g. radio, ignition, head lights, etc. wait for 10 seconds.

3. Measure vehicle battery voltage by using the Instrument Cluster (see instruction on slide 17 - 25) or the Digital

Multi meter (DMM). Battery voltage has to be 12.2 Volt or higher (low beam on)

4. Vehicles with Transport mode, the displayed message has to be” Battery OK”.

5. If the state of charge (SOC) is not ok and the battery has to be recharged, or if the battery is to be replaced,

please follow the general instructions.

Important hint:

For a warranty application it is required to do a battery test with the Midtronics tester and to create

A print out with the test result. This print out has to be added to the warranty claim.

Vehicle Transportation protection tape removal:

The partly applied vehicle transportation protection tape has to be removed before, or on expiration date stated on

the transportation document.

Car wash (every 15 days):

All vehicles in outside storage should be washed at least monthly. Requirements see chapter: vehicle cleaning / wash-

ing

The following instructions are recommendations and must be agreed bilaterally with the marketing intermediary or

MPC.

The stipulations from the "General handling of Mercedes-Benz vehicles" chapter apply. Writing on the windshields is

also forbidden. The vehicle markings on the windshields may only be in the form of easy-to-unpeel stickers. Placing

papers or objects on the dashboard is to be avoided. The following care procedures as mentioned in the FORTNIGHTLY

maintenance activity check sheet (Rf . C7.1.3:FM 03) are to be carried out:

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If adhesive residue remains on the paintwork after the "Don't open" sticker or the "blue pads" have been removed,

please follow this procedure:

Treat the leftover adhesive with an adhesive remover or stain remover. Either spray the product directly onto the resi-

due or apply it carefully with a sponge or brush, let it act for a short while and then remove it with a sponge or microfi-

ber cloth. Please also observe the appropriate product information. The products listed under the following link have

been tested by Mercedes-Benz India with regard to materials tolerance, work safety and protection of the environment

and can be recommended as being suitable for this usage.

http://gotis.aftersales.mercedes-benz.com/index.asp?sid=7C233BEB-ED49-4A52-B6B2-0D18D7B47AA2&action=objekt_uebersicht&pnid=28da3fbd-8586-4c11-83d6-83d314ad89a7&start=yes&nid=D7E2074B-31C3-4F49-998F-03A40A47D576




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8.3. Instruction on storage and battery care in the VPC`S

The correct battery state of charge is the basis for an uncomplicated and in-time distribution.)

Basically each vehicle battery must be charged, if the recharging date on the transportation report is exceeded. The

recharging date has to be documented on the transportation report; the next charging date will be 6 weeks after the

previous.

For battery maintenance of Mercedes-Benz cars, it is required to use only approved battery charging equip-

ment, especially for the handling of high voltage batteries. Find approved equipment in:

Daimler AG GOTIS - GSP Online Technics Information System

8.3.1. Vehicles with Transport mode:

For vehicles with Transport mode (indicated on the display in the instrument cluster), the following information is to be

considered. The message in the instrument cluster indicates the actual state of charge (SOC) of the 12 Volt batteries.

Because of these function, the check of the battery voltage via the instrument cluster is not available.

(Only with disabled Transport mode)

The recharging or the replacing of the battery has no effects to the functions and the system attitudes of the Transport

mode.

The conducted Battery maintenance procedures are recognised by the instrument cluster, the display will be updated

automatically.

Recharging or replacing a battery has no effect on the transport mode system parameters.

When battery maintenance is performed or a battery is replaced, this is automatically detected and the display is up-

dated in the instrument cluster.

8.3.2. General handling 12 Volt batteries, also 12 Volt lithium- ion batteries (Vehicles without Transport mode)

State of Charge (SOC):

Batteries with voltage 12,2Volt or higher are ready for storage or shipment

Batteries with voltage below 12,2V have to be charged by using the jump start terminal

(See topic recharge battery)

Batteries with voltages below 10, 5 V have to be replaced (see topic replace vehicle battery).

http://gotis.aftersales.mercedes-benz.com/

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8.3.3. General handling of vehicles with High Voltage Batteries (Not applicable till 2015).

Note: It is not permitted to disconnect the 12 Volt battery at vehicles with high voltage system

State of Charge (SOC) Hybrid vehicles:

After 3 weeks of inactivity or the voltage of the HV-battery is below 25%, the high voltage battery is to be

charged.

(See topic recharge of HV-batteries)

State of Charge (SOC) Electric-Drive vehicles:

After 3 weeks of inactivity or the SOC is below 25% the high voltage battery is to be charged.


State of Charge (SOC) F-Cell vehicles:

After 3 weeks of inactivity or the SOC is below 25% the high voltage battery is to be charged.


8.3.4. Recharging 12 Volt batteries

The positive clamp of the battery charger cable must be connected to the contact of the load base at the pre-fuse box in the engine compartment and the negative clamp to the ground connection base.

If a 25 A battery charger is used, the loading time amounts approx. 1,5 hours By using a 50A charging device the loading time can be reduced to 45 minutes.

For vehicles with batteries disconnected, charging time amounts 7 hours with a current of maximum 10A.

Exchanging 12 Volt vehicle batteries:

• Defective batteries have to remain in the vehicle till it is called up for shipment. • The Battery has to be exchanged shortly before the shipment and in one step.

8.3.5. Recharging High voltage batteries, including the 12 Volt batteries

For a warranty application it is required to do a battery test with the Midtronics tester and to create

a print out with the test result. This print out has to be added to the warranty claim

Attention!

In the High-voltage electrical on board system, voltages > 120 volts exist. Risk of death caused by electric shock, burns fibrillation of the heart or cardiac arrest due to electric shock can occur when touching components of the high voltage on-board elec-trical system. The consequences of an electric shock may also only occur after a few minutes. Therefore a doctor should be consulted in every case.

Safety instructions / precautions

For Persons who wear electronic implants (e.g. cardiac pacemakers), it is strictly forbidden

to carry out any work on high voltage on board electrical systems.

Open lines and components of the high voltage on board electrical system must not be touched under any circumstances. In particular this affects accident vehicles before the high voltage on board electrical system is disabled.

Work on components of the high voltage on board electrical system may only carried out by persons proven to have taken part in special qualification measures and who have completed special electro technical training and are authorized. Relevant for Electric-Drive, F-Cell, Hybrid, Hybrid Plus vehicles.

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Important information for the recharging of High voltage batteries:

It is not permitted to use the charging equipment of the vehicle!

Vehicles with HV-batteries should be stored indoors, to prevent engine compartment temperatures below 0°C

and above 40°C.

HV batteries could only be charged in a temperature range between 0°C - 40°C.

To charge the high voltage battery via connection at the jump start terminal, a battery charger > 45A / 12 Volt

is needed.

Hybrid vehicles

After 3 weeks of inactivity, or if the State of Charge (SOC) of the HV-battery is below 25% (shown in the Instrument

cluster) the high voltage battery has to be recharged. There are 3 possibilities for charging the HV-battery, including the

12 Volt batteries of the hybrid vehicles.

Possibility 1: Charge the 12 Volt batteries by using the jump start terminal, located in the engine compart-

ment on the right side. (till the vehicle is ready to start, go on with possibility 2 or 3)

Possibility 2: Start the engine and keep it running for 15 minutes with idle speed (spec. HYBRID, HYBRID

PLUS)

Possibility 3: Start the engine and keep it running for minimum 5 minutes with 2000 rpm (spec. HYBRID, HY-

BRID PLUS)

Electric-Drive and F-Cell vehicles (Currently not available in India)

Vehicle approval

After vehicle approval, the vehicles are to be checked for completeness or damage as per SVC’s DAN Document .If

damage occurs, the procedure is followed according to the work instructions.

As part of the delivery check of the vehicles, the retailer is to carry out the following measures which are followed regu-

larly in fortnightly maintenance activity:

1. All fluid levels are to be checked and, if necessary, corrected.

2. Change the brake fluid, if necessary.

All fuses should be checked for oxidation and replaced if necessary.

Call up operating voltage (UB) and current (IB) display Model series 204, 207, 212, 216, 221 with multifunction steer-

ing-wheel (12buttons)

1. Ignition position "R"

2. Estate basic menu

3. Press the Pick-up / Send button (S111s3, right) first, then

4. Additionally press the OK button (left, S110s6) for approx 3 sec.

5. The Operating data menu then appears.

6. Select the operating data with the OK button.

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The values come from the battery sensor. Model series 204 with multifunction steering-wheel (4 buttons)

1. Ignition position "R"


3. First press the R button (left) and then

4. Additionally press the + button (right) for approx. 3 sec.

5. The operating data then appears.

The values come from the battery sensor.

On older model series (with reset button): model series 164, 169, 245, 219, 251, 230, 171,….

1. Ignition position "R" (A1s3)


3. Press the reset button 3 times in quick succession.

The values come from the EIS control unit.

9. General Damage handling: 9.1. Handling processes in the event of damage or deficiency of vehicle

9.1.1. All vehicles are constantly subjected to a visual check as part of handover checking. If damage is no-

ticed, it must be reported to the transporter immediately in writing and the transporter is to be considered

liable for the damage.

Damage caused by a truck transport company

If damage is caused by the above, a liability claim is to be drawn up.

9.1.2. The Transit Damage Claims System (TDCS)

Once the damage of the car is identified, it has to be intimated to the VPC and an email is sent to the insurance com-

pany within 1 working day with the Sub: “Accident Intimation”.

Pre – survey procedures:

The following details are attached with the mail to the insurance company:

1. Chassis No.,

2. Day, Date & Time of Accident

3. Photograph of the accident

4. Scanned copy of :

a. Estimate of repair from E-dealer

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b. DAN (Delivery Acknowledgement Note)

c. Lorry receipt

d. Mercedes-Benz India Invoice copy

e. Scan copy of driver license

5. Brief description of the accident

6. Location of the accident

7. Location of the car for survey

8. Contact person from the dealer and contact details

We should request our insurance company to appoint a surveyor. The dealers are responsible for collecting all details

and mailing to the concerned person. Once the insurance company receives our mail, they will appoint a surveyor to

carry out the survey. The location of the car for survey is also informed. This comes under the responsibility of the in-

surance company.

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Post - Survey Procedures

1. After the survey is completed, dealer can go ahead and take the car for repairs, unless otherwise specified by

the surveyor. In this case, please contact VPC for further help.

2. Fill the ‘Claim form’, format sent by MB India and courier this document to:

Mr.Sanjay Katti

Mercedes-Benz India Private Limited

E-3, MIDC Chakan, Phase – III,

Chakan Industrial Area,

Kuruli & Nighoje, Taluka : Khed,

Pune – 410 501 (India)

3. After completion of the repairs, inform the surveyor to conduct a resurvey of the repaired car and also verify

‘Billcheck’, ‘Part check’.

4. The surveyor will prepare ‘Re-inspection report’ and send it to Insurance Company. The dealer can then release

the car for sale.

5. FLOW CHART OF INSURANCE PROCEDURE:

47|52


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Claim Form:

Sample Claim Form

Chassis No. L000576

DESCRIPTION INFORMATION TO BE PROVID-

ED BY INSURED.

Insured's Name

Policy No

Name & Address of Consigner

Name & Address of Consignee

Invoice No/Invoice Date and Invoice Amount.

Docket No & Date

Mode of Transportation

Full Description of Goods consigned & their Value

Details of mode of Packing

Date on which consignment reached destination

When delivery of consignment was taken was the outward condition of it such as to rouse sus-

picion about internal damage Shortage? Please give details

Nature of damage

Appx Value of loss

According to you who is responsible for loss?

Did you lodge a monetary claim on the carrier?

Are you interested in retaining Salvage? If so what is your offer

If there is any delay in intimating please state the reason

Details of Discrepancies /Claim Bill

Mark & No Shortages Breakages Cost Your Offer

for retaining

Salvage

I/We hereby certify that the information herein given is to the best of my /our Knowledge and information correct. I/we also agree

to render M/s. Bajaj Allianz General Insurance Co. all the necessary help in recovering the amount of all loss or a part of it either

from carrier or from anybody whosoever become liable to make good the loss.

Place : Pune

Date : 11.05.2013 Sakhare D.C

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E-dealer Invoice:

1. Submit the original Edealer Invoice duly signed by the dealer to the Surveyor, who in turn will submit

the same to the Insurance company.

2. Courier the 2nd signed copy of Edealer Invoice to MB India VPC Department for settling the Invoice.

Send the survey report to obtain Damage certificate from the Transporter.

Documentation:

Submit the following documents to the Insurance company:

‘Claim form’ duly filled, signed & stamped sent by the Dealer.

Damage certificate from Transporter

Original Lorry receipt of the transported car.

Once the claim is setteled, we have to prepare the credit note in the name of the dealer with due approvals and submit

it to the finance department.. All the details are uploaded in DAN, through which dealer and Mercedes-Benz India have

a track on their transportation vehicle and MB vehicle from plant to the dealers.

If you have any queries, please contact:

Mercedes-Benz India

Department: VPC

Mr. Sanjay Katti

PHONE:

Business: 91-2135-673370

Mobile: 98814-04651



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10. Starting with battery booster cable

If a vehicle can no longer be moved due to battery weakness or discharge, it can be made ready to be driven again with

a battery booster cable. To begin with, there are some safety notes that must be observed:

E-Cell and fuel cell vehicles can only be jump started by trained specialist personnel.

The ignition must be switched off when working in the engine compartment.

Any manipulation of the ignition system is strictly prohibited.

Touching live parts may pose a danger to life.

In the case of ignition systems with an increased power rating, the conductive parts may not under any cir-

cumstances be touched.

When the ignition is switched on, there are high voltages in the entyre ignition system of all vehicles – both in

the components and the cable harness.

No jump-starting may be performed between the vehicles that are to be transported.

Prerequisite:

Jump-starting only takes place when the engine is cold and the catalytic converter has cooled down.

The engine may not be switched on if the battery has frozen. The battery must be thawed out first.

The battery booster cable shall comply with DIN standard 72 553 or ISO standard 6722.

The cross-section of the cable must be at least 25 mm2 for all passenger vehicle

Flexibility: A cable wound out of thick copper wire is invariably more rigid than a finer design. You must take in-

to account the fact that the insulating material hardens more in cold conditions.

It must be ensured that the terminal clamps are insulated. These must be completely made of plastic to avoid

short circuiting caused by inadvertent touching of metal parts of the vehicle. Only the contact parts at the tip

of the clamp are made of metal.

The booster battery must be over 12 volts.

Procedure:

The following sequence must be observed as, if it is not, persons may be injured, the battery may be destroyed or there

may be damage to the electrical systems of both vehicles.

1. Connect the first battery booster cable (red) to the positive terminal of the booster battery, and then to the

positive terminal of the discharged battery.

2. Connect the second battery booster cable (black) to the negative terminal of the booster battery and the other

end to the engine ground (engine block) of the vehicle you wish to start.

3. Start.

4. When removing the battery booster cables, remove first the black cable from the negative terminals and then

the red cable from the positive terminals.

11. Transport mode The following section lists the systems and components arise from transport mode:

The vehicle's speed is limited to 40 km/h,

Front-passenger and rear doors and tailgate are locked, removing the need for the "Don't open" sticker,

It is not possible to open the pop-up/sliding roof,

purely electric drive in hybrid vehicles and boost mode are deactivated; stop/start is also deactivated

All functions that are not necessary for the logistics process, such as radio and seat heating, are deactivated,

The blower is limited to 50% of its power. The following items are also shown in the display:

Transport mode display,

Battery care service,

Available remaining service life.

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Please note:

If the limit of 350 km in transport mode is exceeded, the mode switches to "permanently deactivated" and can then no

longer be reactivated.

If transport mode is active, the ignition position in the vehicles is monitored. If the key is in position 2 and the vehicle is

stationary for more than 10 seconds, the fanfare is activated. The fanfare can be deactivated by changing the key posi-

tion to 0 or 1 or by starting the engine (key position 3).

Ignition lock - key position

The external light only works when the engine is running. When the engine is started, the manual headlamps (dipped

beam) are switched on automatically.

If the battery charge status drops below 40%, the message "Replace battery" appears in the display. This message only

goes out when the battery is replaced. If it is necessary to replace the battery, this should take place shortly before the

vehicle is handed over.

Important note:

If the transport mode is deactivated, this is to be noted on the shipping documents.

If the transport mode needs to be deactivated during the transport for technical reasons, this can only be done with the

approval or in discussion with VPC.

12. Breakdowns 12.1. Information for the transport companies regarding breakdowns of new vehicles on the

transport route

12.1.1. Introduction

These procedural instructions describe the procedure to be followed if a Mercedes-Benz passenger vehicle, breakdown

on the logistics route on the way to its destination.

The procedural instructions describe the procedure for both the transport company and the Mercedes-Benz India or

authorized dealers

12.1.2. Procedural instructions

The procedural instructions are divided into Two Parts:

a. Breakdown issues are reported to the dealers who receive the vehicle from the transporters.

b. Emergency concept if vehicle key is lost on logistics route.

c. Order if vehicle key is lost during shipment on the logistics route.

If the vehicle experiences functional problems that cannot be traced to the fault sources, please contact your nearest

authorized Mercedes-Benz service company or branch.

a. Breakdown issues are reported to the dealers who receive the factory new vehicle from the transporters.

1. An employee authorized by the shipping company contacts the service reception of the MB service compa-

ny/branch and describes the breakdown and the vehicle's special status.

2. The mechanic in the service company repairs the broken-down vehicle.

3. If the vehicle cannot be repaired by the on-site mechanic, the transporter contacts the Mercedes-Benz India

for help. If an on-site help is requires for the transporter, people from the plant are sent to deal with the issue.

4. If a diagnosis is made that the battery in the broken-down vehicle needs to be replaced, the battery test is to

be carried out in accordance with the service information "Battery testing and analysis process".

b. Emergency concept & ordering of vehicle key if it is lost on logistics route.

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If the vehicle key is lost on the logistics route, the transporter must inform the dealer immediately and wait till the help

is rendered from Mercedes-Benz India.

The Dealers then contacts the Mercedes- Benz India by telephone and mails to order the new key. After the key is

made, the MB-India contacts the dealers and agrees to send an employee to the dealers.

The employee uses the key prepared to open the vehicle. The enclosed second key can be removed from the trunk. The

new key is coded (taught-in) and the access authorization of the lost key is removed from the vehicle's memory, mean-

ing that only the two new keys can open and operate the vehicle. The detailed procedural instructions result from the

information from the WIS system for theft- relevant vehicle components; the vehicle's lock system may have to be re-

placed.

In the case of vehicles with an FBS4 locking system, the service information

SI80.P57-P-0008A on ordering a replacement or additional key is to be noted!

Please note that the modalities a. Breakdown during sending on the logistics route / specifications for the transporter

also apply to this process. The costs that arise from the loss of the vehicle key and all resulting subsequent costs are to

be covered by the transporter of the vehicle in question.

All costs connected with the loss of the key, e.g. works on the lock system are to be invoiced to the dealer and Mer-

cedes-Benz India has the right to recover the amount from the transporter as per the purchase order agreement.

Contact address for questions/support:

Mercedes-Benz India

Department: VPC

Mr. Sanjay Katti

PHONE:

Business: 91-2135-673370

Mobile: 98814-04651

