Operations Management

Lovely Professional University, Punjab

Course Code Course Title Course Planner Lectures Tutorials Practicals Credits

MGT519 OPERATIONS MANAGEMENT 16031::Gurpreet Kaur 3.0 1.0 0.0 4.0

Course Category Courses with numerical and conceptual focus

TextBooks

Sr No Title Author Edition Year Publisher Name

T-1 Operations Management Norman Gaither,Greg Frazier

9th Cengage Learning

Reference Books

Sr No Title Author Edition Year Publisher Name

R-1 Operations Management Concepts, Techniques & Applications

Evans & Collier 1st Cengage Learning

R-2 Operations Management William Stevenson Taylor 8th Tata McGraw Hill

Other Reading

Sr No Journals articles as Compulsary reading (specific articles, complete reference)

OR-1 The four things that a service Business must get right HBR Article ,

OR-2 Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR ,

OR-3 Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. ,

OR-4 Hammond, Janice H. BarillaÃ‚ SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. ,

OR-5 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. ,

OR-6 National Cranberry Cooperative HBS #688122. From Case Map ,

OR-7 John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p ,

OR-8 To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p ,

OR-9 Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 ,

OR-10 Process Control at Polaroid , HBS, #693047 ,

OR-11 LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p ,

OR-12 Johson Control Automotive Systems , HBS,#69308623p ,

Relevant Websites

Sr No (Web address) (only if relevant to the course) Salient Features

RW-1 "www.apics.org " "Website of Association of Operations Management "

RW-2 "www.asq.org " "American Society for Quality, Mentions various Quality Control Tools "

RW-3 "www.mhhe.org/omc/index.html " "McGraw Hill Site, Links to over 100 operations related articles "

RW-4 "www.poms.org " "Website of Production and Operations Management Society "

Week Number

Lecture Number

Broad Topic(Sub Topic) Chapters/Sections of Text/reference books

Other Readings,Relevant Websites, Audio Visual Aids, software and Virtual Labs

Lecture Description Learning Outcomes Pedagogical ToolDemonstration/ Case Study / Images / animation / ppt etc. Planned

Week 1 Lecture 1 Operations Management(Introduction: Historical milestones, Industrial revolution, Post civil war period, Scientific management, Human relation and Behavioralism, Operations research.)

T-1:Chapter one RW-1RW-4

Historical milestones in POM

Students would be able to briefly describe the historical evolution or Operations Management

Case study What do Operations and Supply Chain Managers Do Reference Operations Management by Russel and Taylor pg no 3

Operations Management(The Service revolution, The computer revolution, Operations as a system.)

T-1:Chapter One Studying Operations Management

Students would be able to identify three major functional areasof the organization and describe how they interrelate

Lecture 2 Operations Management(Operations strategies in a Global economy, Today's Global Business conditions, Growth of Service sectors.)

T-1:Chapter Two Reality of global competitionquality customer service cost challenges advanced technologies Continued growth of service sectorsScarcity of operations resourcesSocial responsibility issues

Students would be able to generalize the todays global conditions and how they demand for a proper study of operations Management

Case study Strategies at the US Postal Service and DellReference Operations Management by Norman gaither pg no 27

Detailed Plan For Lectures

LTP week distribution: (LTP Weeks)

Weeks before MTE 7

Weeks After MTE 6

Spill Over 2

Week 1 Lecture 3 Operations Management(Operations strategies in Manufacturing and Services, Competitive priorities, Formation of Operations strategies.)

T-1:Chapter TwoR-2:Chapter Two

Elements of operations strategyCompetitive priorities Operations strategy in services evolutionn of positioning strategy linking operations and marketing strategies

list and briefly explain the primary ways that business organizatons compete

Week 2 Lecture 4 Demand Forecasting(Qualitative and Quantitative forecasting methods.)

T-1:Chapter ThreeR-2:Chapter Three

Qualitative and Quantitative modelsTable 33 and Table 34 longe range and short range forecast Numericals on forecasting techniques

Compare and contrast qualitative and quantitative approaches to forecasting

Case study Forecasting Telephone Calls at L L BeanReference Operations Management by Norman gaither pg no 79

Lecture 5 Demand Forecasting(Qualitative and Quantitative forecasting methods.)

T-1:Chapter ThreeR-2:Chapter Three

Qualitative and Quantitative modelsTable 33 and Table 34 longe range and short range forecast Numericals on forecasting techniques

Compare and contrast qualitative and quantitative approaches to forecasting

Case study Forecasting Telephone Calls at L L BeanReference Operations Management by Norman gaither pg no 79

Lecture 6 Quiz,Test,Case study 2

Week 3 Lecture 7 Demand Forecasting(Successful forecasting system.)

T-1:Chapter Three How to select a forecasting method How to monitor and control a forecasting model

Enlist the elements of a good forecast and learn how to evaluate and control it

Case study Using a Forecasting Expert System at XeroxReference Operations Management by Norman gaither pg no 93

Demand Forecasting(Computer software for forecasting.)

T-1:Chapter Three Forecast Pro AutoboxSmart forecast for windows SAS SPSS SAP PM software library

Students will learn the application of softwares in forecasting techniques

Demand Forecasting(Forecasting in small businesses and start up ventures.)

T-1:Chapter Three Different methods applicable in small businesses and start up ventures Sources of forecasting dataTable 310

Students will know the application of different possible forecasting techniques to small businesses

Lecture 8 Designing and Developing Products and Service Design(Process planning and design, Major factors affecting Process design.)

T-1:Chapter Four OR-6 The process planning and design systemfigure 43 major factors affecting choice of process designsTable 42 designing and developing product and service design

Explain the strategic importance of product and service design

Case study Compaq changes to Produce to OrderReference Operations Management by Norman gaither pg no 132

Week 3 Lecture 9 Designing and Developing Products and Service Design(Types of Process design, Interrelationship among Product design, Process design and Inventory policy.)

T-1:Chapter Four Process designproduct focussed process focussed group technology cellular manufacturing interrelationships among product design process design and inventory policy

Students will be able to understand the interrelationship among product design process design and inventory policy

Week 4 Lecture 10 Designing and Developing Products and Service Design(Types of Process design, Interrelationship among Product design, Process design and Inventory policy.)

T-1:Chapter Four Process designproduct focussed process focussed group technology cellular manufacturing interrelationships among product design process design and inventory policy

Students will be able to understand the interrelationship among product design process design and inventory policy


Lecture 12 Designing and Developing Products and Service Design(Process design in services, Deciding among processing alternatives, Plant tours.)

T-1:Chapter Four Processing alternatives batch size and product variety capital requirement for process design economic analysis process charts Process design in services plant tours product focused process focused service operation

List the several key issues in service design and understanding the types of processes in manufacturing or service organizations

Week 5 Lecture 13 Facility Capacity(Long range capacity planning.)

T-1:Chapter FiveR-2:Chapter Five

Definition of production capacity measurement of capacity forecasting capacity demand ways of changing capacity economies of scale analyzing Capacity planning decision decision tree analysis cost volume analysis numericals

Explain the importance of capacity planning

Case study Automakers Facing Overcapacity in AsiaReference Operations Management by Norman gaither pg no 167

Week 5 Lecture 14 Facility Location and Layout(Facility Location concepts and techniques, Facility Layout introduction.)

T-1:Chapter Five Factors affecting location decision types of facilites and their dominant locational factorsanalyzing retailing and other service locations analyzing industrial facility locations numericals on centre of gravity methodfactor rating method and cost profit volume analysis

Explain why location decisions are important and use the techniques presented to solve typical problems

Case study Intel Delays Opening A New Plant Reference Operations Management by Norman gaither pg no 170


Week 6 Lecture 16 Facility Location and Layout(Manufacturing and Analyzing facility Layouts, Service facility Layout.)

T-1:Chapter FiveR-2:Chapter Six

Product layout process layout cellular manufacturing layout fixed position layout hybrid layout software for analyzing facility layout planning process and warehouse layout planning product layoutplanning cellular manufacturing layouts service layoutstypes and anlyzing service facility layouts Numericals on above layouts

Explain the strategic importance of facility layouts and the applicability of different layout techniques accross different organization s to find best possible layout

Case study Boeing Factory Saves SpaceReference Operations Management by Norman gaither pg no 193

Lecture 17 Facility Location and Layout(Manufacturing and Analyzing facility Layouts, Service facility Layout.)

T-1:Chapter FiveR-2:Chapter Six

Product layout process layout cellular manufacturing layout fixed position layout hybrid layout software for analyzing facility layout planning process and warehouse layout planning product layoutplanning cellular manufacturing layouts service layoutstypes and anlyzing service facility layouts Numericals on above layouts

Explain the strategic importance of facility layouts and the applicability of different layout techniques accross different organization s to find best possible layout

Case study Boeing Factory Saves SpaceReference Operations Management by Norman gaither pg no 193

Week 6 Lecture 18 Operating Technologies(Types of Manufacturing Automation, Software for automation.)

T-1:Chapter Six Types of manufacturing automationmachine attachments numerically controlled machinesrobotsautomated quality control inspection automatic identification system automated process controls Automated production systems Automated flow lines Automated assembly systems flexible manufacturing systems automated storage and retrieval system Software for autmationCADCAM Computer integrated manufacturing Enterprise resource planning

Explain the importance and types of automation in manufacturing

Case study Northrop Grumman Searches For New Production TechnologyReference Operations Management by Norman gaither pg no 231

Week 7 Lecture 19 Operating Technologies(Automation in Services, Automation issues, Deciding among automation alternatives.)

T-1:Chapter Six Automation issues Use of automation building manufacturing flexibilities Justifying automation projects managing technological change worker displacement training and retraining Automation alternatives Rating scale approach Relative aggregate scores approach

List the key issues involved in automation

Case study Automated Check Out At Kroger Grocery StoreReference Operations Management by Norman gaither pg no 244

Lecture 20 Operating Technologies(Service Operations Planning and Scheduling- Scheduling quasi manufacturing service.)

T-1:Chapter Nine Service Operations Planning and Scheduling nature of services revisited operations strategies for services types of service operations scheduling challenges in services Scheduling quasi manufacturing service product focused operations process focused operations work shift scheduling in service operations

Student will be able understand the critical issues involved while planning for service operations like banking restraunt retail etc

Week 7 Lecture 21 Operating Technologies(Scheduling customer as participant service, Scheduling customer as product service.)

T-1:Chapter Nine Scheduling customer as participant service nature of theses operations waiting lines in service operationsScheduling customer as product service nature of these operations using computer simulation in service operations

Describe how scheduling is done in services

MID-TERMWeek 8 Lecture 22 Operations Quality Management

and Quality Control(Nature of Quality, Quality gurus, Modern quality management, Quality Management recognition, TQM programs.)

T-1:Chapter Seven Nature of Quality Dimensions of qualityDeterminants of quality costs of qualityModern quality management quality gurus quality drives the productivity machine other aspects of the quality picture Quality Management recognition Malcolm Baldridge award the deming prize ISO 9000 standards TQM programsTop management Commitment and InvolvementCustomer involvement designing product for quality designing and controlling production processes developing supplier partnership customer service distribution and installation building teams of empowered employees benchmarking and continuous improvement

Explain why quality is importantDescribing the quality awards and overview of TQM process

Case study Empowered Work Teams At Square D CorporationReference Operations Management by Norman gaither pg no 287

Week 8 Lecture 23 Operations Quality Management and Quality Control(Nature of Quality, Quality gurus, Modern quality management, Quality Management recognition, TQM programs.)

T-1:Chapter Seven Nature of Quality Dimensions of qualityDeterminants of quality costs of qualityModern quality management quality gurus quality drives the productivity machine other aspects of the quality picture Quality Management recognition Malcolm Baldridge award the deming prize ISO 9000 standards TQM programsTop management Commitment and InvolvementCustomer involvement designing product for quality designing and controlling production processes developing supplier partnership customer service distribution and installation building teams of empowered employees benchmarking and continuous improvement

Explain why quality is importantDescribing the quality awards and overview of TQM process

Case study Empowered Work Teams At Square D CorporationReference Operations Management by Norman gaither pg no 287

Lecture 24 Operations Quality Management and Quality Control(Quality Control- Statistical concepts in Quality Control.)

T-1:Chapter Seventeen

Statistical concepts in Quality Control Sampling Central limit theorm and quality control

List and briefly explain the important statistical concepts used in controlling quality

Week 9 Lecture 25 Operations Quality Management and Quality Control(Control Charts.)


R-2:Chapter Ten

Control Charts Control charts for variables Control charts for attributes along with numericals

Explain how control charts are used to monitor a process and the concepts that underlie their use

Lecture 26 Operations Quality Management and Quality Control(Control Charts.)


R-2:Chapter Ten

Control Charts Control charts for variables Control charts for attributes along with numericals

Explain how control charts are used to monitor a process and the concepts that underlie their use

Lecture 27 Operations Quality Management and Quality Control(Quality Control in Services, Computers in Quality Control.)


Acceptance plans Single double and sequential plansComputers in quality control Quality control in services

Explain the applicability of computers in quality controlHow quality can be controlled in a service environment

Week 10 Lecture 28 Supply Chain Management and e- business(Supply Chain Management, Purchasing, Logistics, Warehousing, Expediting, Benchmarking the performance of materials managers.)

T-1:Chapter Eleven OR-5 Purchasing Importance mission What purchasing managers do purchasing process buyers and their duties make or buy analysis ethics in buyingLogistics Production control Shipment to and from factories innovation in logisticsWarehousing warehousing operations methods of inventory accounting contemporary developments expeditingBenchmarking the performance of materials managers

Outline and describe the basic concepts used in supply chain management

Case study Trucking On The WebReference Operations Management by Norman gaither pg no 441

Lecture 29 Supply Chain Management and e- business(Supply Chain Management, Purchasing, Logistics, Warehousing, Expediting, Benchmarking the performance of materials managers.)

T-1:Chapter Eleven OR-5 Purchasing Importance mission What purchasing managers do purchasing process buyers and their duties make or buy analysis ethics in buyingLogistics Production control Shipment to and from factories innovation in logisticsWarehousing warehousing operations methods of inventory accounting contemporary developments expeditingBenchmarking the performance of materials managers

Outline and describe the basic concepts used in supply chain management

Case study Trucking On The WebReference Operations Management by Norman gaither pg no 441

Lecture 30 Supply Chain Management and e- business(Third party Logistics Management providers, e- business and Supply Chain Management.)

T-1:Chapter Eleven Third party Logistics Management providers e business and Supply Chain Management Introduction

Explain some recent trends in supply chain management

Case study Top Selling Supply Chain Management SoftwareReference Operations Management by Norman gaither pg no 442

Week 11 Lecture 31 Supply Chain Management and e- business(Just In time and Lean Manufacturing- Pre requisite for JIT manufacturing.)

T-1:Chapter Twelve Just In time and Lean Manufacturing Pre requisite for JIT manufacturing

Understanding the JIT and Lean manufacturing conceptList and briefly describe the building blocks of JIT

Case study JIT Purchasing at Waterville TG IncReference Operations Management by Norman gaither pg no 477

Supply Chain Management and e- business(Elements of JIT manufacturing, Benefits, JIT in service companies.)

T-1:Chapter Twelve Elements of JIT manufacturing Benefits of JIT JIT manufacturingJIT in service companies

Outline the considerations important in converting a traditional mode of operation into a JIT system

Case study Maturing JIT Implementation At AmadasReference Operations Management by Norman gaither pg no 483

Lecture 32 Production Planning(Aggregate planning, Master planning scheduling)

T-1:Chapter Thirteen Aggregate planning Aggregate demand dimensions of production capacity sources of medium range production capacity some traditional aggregate plans criteria for selecting aggregate plans mathematical models for aggregate planningMaster planning schedulin Objectives Time fences in MPS

Explain what aggregate planning and MPS is and how it is useful

Lecture 33 Production Planning(Types of Production Planning and Control.)

T-1:Chapter Thirteen Types of Production Planning and Control Pond draining system Push system pull systems focusing on bottlenecks

Briefly explain what different types of producion planning and control systems can be applied across manufacturing organizations

Week 12 Lecture 34 Production Planning(Manufacturing Operations Scheduling- Scheduling process focused manufacturing.)

T-1:Chapter Sixteen Scheduling Scheduling process focused manufacturing Shop floor planning and control order sequencing problems assignment problems

Outline the different methods used in scheduling a process focused manufacturing organizations

Case study Input Output Control At BoeingReference Operations Management by Norman gaither pg no 628

Production Planning(Scheduling product focused manufacturing, Computerized Scheduling Systems.)

T-1:Chapter Sixteen Scheduling product focused manufacturing Batch schedulingdelivery schedulesComputerized Scheduling Systems

Outline the different methods used in scheduling a product focused manufacturing organizations

Week 12 Lecture 35 Inventory Management(Opposing views of inventories, nature of inventories.)

T-1:Chapter Fourteen

Opposing views of inventories Why we want to hold inventoriesWhy we do not hold inventoriesNature of inventories

Define the term inventory list the major reasons for for holding inventories

Case study Setting Inventory Policies At AIRCO DivisionReference Operations Management by Norman gaither pg no 536

Lecture 36 Inventory Management(Fixed order quantity systems.)


R-2:Chapter Twelve

Fixed order quantity systemsDetermining order quantities Determining order points along with numericalsEOQ and EPQ

Describe the Fixed order quantity model and solve the typical problems

Inventory Management(Fixed order period systems.)


R-2:Chapter Twelve

Fixed order period systems Concepts and numericals

Describe the Fixed order periodmodel and solve the typical problems

Week 13 Lecture 37 Inventory Management(Other inventory models, some realities of inventory planning.)


Other inventory models Hybrid inventory model Single period invnetory modelsome realities of inventory planning ABC classification Vendor managed inventory EOQ and uncertainity Dynamics and other factors affecting inventory planning

Understanding the contemporary inventory models and dynamics of inventory planning

Lecture 38 Maintenance management(Repair programs, PM programs, Machine reliability, Secondary Maintenance department.)

T-1:Chapter Nineteen

Repair programs Repair crews standby machines repair shops breakdown triggers repairs and corrective actions early parts replacement policies letting workers repair their own machinesMachine reliability Secondary Maintenance department

Understanding the concept of Maintenance management

Case study Total Productive Maintenance At Asten Inc

Maintenance management(Trends in Maintenance , Maintenance issues in Service organizations)

T-1:Chapter Nineteen

Trends in Maintenance Maintenance issues in Service organization

Outline the critical issues in Maintenance management

Week 13 Lecture 38 Employee productivity(Productivity and Human behavior, Designing workerâ€™s job, Work method analysis, Work measurement.)

T-1:Chapter Eighteen

Introduction Productivity and human behaviour Computing productivity with the helpf numericalsFactors that affect productivity

Define the term productivity and explain why it is important to organizations and to countries

Case study Smarter and Better Trained EmployeesReference Operations Management by Norman gaither pg no 703

Lecture 39 Contemporary issues in operations management(Lean system methods.)

R-2:Chapter Sixteen Lean servicesLean retailingLean bankingHealthcareLean retailing at BlockbusterLean Consumption

Understanding the applicability of lean concepts Across service organizations

Contemporary issues in operations management(Service Blueprinting and Service delivery process.)

R-2:Chapter Four Service blueprinting Introduction and applicationDesigning and developing new service

How Service Blueprinting guides in designing a service delivery process for an organization

Contemporary issues in operations management(Role on Information Technology and e- commerce)

R-2:Chapter Eleven Role on Information Technology and e commerce

Understandig the application of IT in various spheres of Operations Management

Case study Virtual Manufacturing At Palm IncReference Operations Management by Russel and Taylor pg no 436

SPILL OVERWeek 14 Lecture 40 T-1:Chapter ten Project Management

Project planning and Control Techniques

Outline the controlling techniques used in managing projects

Lecture 41 T-1:Chapter fifteen Material Requirement Planning

Explain the concepts and issues involved in MRP

Lecture 42 T-1:Chapter fifteen Capacity Requirement Planning

Briefly explain the basics of CRP

Scheme for CA:Component Frequency Out Of Each Marks Total Marks

Quiz,Test,Case study 2 3 10 20

Total :- 10 20

Details of Academic Task(s)

AT No. Objective Topic of the Academic Task Nature of Academic Task(group/individuals/field

work

Evaluation Mode Allottment / submission Week

Quiz,Test,Case study 1

To make students understand the concepts taught by knowing their application in Business Organisations in real life

Case Presentation and Analysis to be done in groups of 3 to 4 students. Preferably to be taken in Tutorials . Cases are mentioned in Tutorial Plan . More cases can be referred from the Case Map of Stevensons Book given at the Harvard Educator Website. One Group to be covered per week .

Group Presentation 8 Marks , Written Analysis of approx 2000 words 7 marks , Viva during or after the Presentation 5 Marks

1 / 15


To enable students to grasp the basic concepts from the textbook.

Quiz to be taken in the sixth week covering all the topics covered prior to it .

Individual Quiz will consist of 35 Questions . Maximum marks will be 30 and time to attempt will be 30 mins

9 / 11


Developing the Ability to solve Quantitative Problems.

Test of Numerical problems on Control Charts and Inventory Control Problems. Six Problems of Five Marks each .Three from Control Charts and three from Inventory Control.

Individual Max Marks 30 and Time allowed 45 minutes

3 / 6

Plan for Tutorial: (Please do not use these time slots for syllabus coverage)Tutorial No. Lecture Topic Type of pedagogical tool(s) planned

(case analysis,problem solving test,role play,business game etc)

Tutorial 1 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001.

Case analysis

Tutorial 2 The four things that a service Business must get right HBR Article

Case analysis

Tutorial 3 Numericals Problems of Reliability and Productivity Problem solving

Tutorial 4 National Cranberry Cooperative HBS#688122. From Case Map Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity

Case analysis

Tutorial 5 John Crane UK Ltd Case Case analysis

Tutorial 6 Quiz of 25 Questions and 30 Mins Duration . Max marks 30

Test

Tutorial 7 To Move or not to Move . Cathay Pacific Airways Case analysis

After Mid-TermTutorial 8 Note on Quality: The Views of Deming, Juran, and

CrosbyCase analysis

Tutorial 9 Process Control at Polaroid , HBS, #693047 Case analysis

Tutorial 10 LL Bean Item Forecasting and Inventory Management Case analysis

Tutorial 11 Barilla SpA Italy Case analysis

Tutorial 12 Johson Control Automotive Systems Case analysis

Tutorial 13 Numericals on Inventory Control Problem solving

Documents

Operations Management