Operation Plan 2013 · With Event Managers time focused on WOC 2015, JKs, UK Orienteering League and developing local events there is a significant issue raised regarding the feasibility

Operation Plan 2013

The Operation Plan 2013 is split into several components:

a) Departments or areas of work; Development, Events & Competitions, Talent & Performance and Business Support

b) Commitments which are: contractual and funding related or British Orienteering

The Plan is an overview of the projects and work that will be delivered during 2013 and includes milestone but does not include day-to-day business.

Resources

British Orienteering funding is contained within the agreed 2013 budget but in broad terms delivers £243,000 of which £156,000 goes towards non-discretionary services (Nat Office, Governance, Membership, Insurance) leaving £87,000 discretionary spend including communications, event support, some aspects of development, supporting volunteers and the performance programme to send a squad to WOC 2013.

Partnership funding decisions are now confirmed and consist of:

Sport England funding 2009/13, last quarter of the 48 month period, £144,000

Increasing participation funding approx. £180,000

Improving the talent pathway approx. £130,000

Supporting the development of local events approx. £30,000

Support for the National Office & staff approx. £97,000

In human resource terms, assuming the Sport England funding is forthcoming:

National Office staff in FTE (Administration, Accounts Manager, Exec Officer (governance & workforce), Chief Executive, Marketing Manager; a total of 6.0 FTE

Increasing participation staff (Development Manager, Participation Managers); total of 3.0 FTE with a number of others working in the programme at a local level

Talent & performance (Talent & Performance Manager, Performance Lead, Talent Coach, Elite Development Coach); total of 2.9 FTE with a number of consults also used by the

programme

Events & competitions (Local Events Officer, Events Manager); total 1.0 FTE

Costings

Programme costs are included where they clearly exist. Costs are for programme only and do not include employed staff time.

Many programme are resourced by staff or volunteer time alone and therefore are not presented in a costed fashion.

During preparation of the plan several factors became obvious that required Board discussion and it was agreed to use volunteers as workforce where it was appropriate. Outstanding decisions required are:

1. Major Events:

With Event Managers time focused on WOC 2015, JKs, UK Orienteering League and developing local events there is a significant issue raised regarding the feasibility of the Event Managers coordinating BOCs. We do not believe it will be feasible to substantively support the BOCs and JKs. In any one year there are 4x JKs (2012, 2013, 2014 and 2015) and 4x two BOC weekends (across the same 4 year cycle); to coordinate the JKs we believe it will take at least 1 day per week on average across the year. Put that together with the work supporting WOC 2015, UKOL and the remaining staff time is used. The BOCs are two weekends plus each year and will take considerably more than 1 day per week to coordinate substantively. In this context we are suggesting that the JKs remain the priority as the most significant major event each year with the BOCs being put back to associations and clubs to deliver as ‘normal’ events, which is on a levy basis with the risks covered at delivery level rather than by British Orienteering. There is additional information from the auditors to be discussed at the next Board meeting.

2. Marketing

Resources limit the amount of work that can be delivered by the Marketing Manager which means:

Work in this area needs prioritising and then communicating to stakeholders and members.

The work being completed with 4 Communications regarding commercial sponsorship etc is likely to have significant impact across many areas of the sport; this will be a

substantive commitment if we go ahead with the recommendations (awaited).

Most areas of work within British Orienteering rely on input from the Marketing Manager, this has the potential to be a bottleneck.

In the draft Operation Plan below the tasks/functions that we believe will probably require volunteers to drive them are indicated with a (Vol) signified.

Staffing codes

Used in the Operational Plan are the following:

Ad Administrators (FTE 2.7)

AM Accounts Manager & Business Support Lead (FTE 1.0)

CE Chief Executive (FTE 1.0)

MEM Major Event Manager (FTE 0.6)

EO Executive Officer (Governance & Workforce) (FTE 0.6)

MM Marketing Manager (FTE 0.6)

Vol Volunteer, task/function

DM Development Manager (FTE 1.0)

PM Participation Managers (FTE 2.0)

LEM Local Events Manager (FTE 0.4)

TM Talent Manager (FTE 1.0)

TC Talent Coach (FTE 1.0)

EDC Elite Development Coach (FTE 0.5)

British Orienteering Operational Plan 2013

Development – Sport England

1. Major Programme – Increasing Participation (Sport England Funded)

Initiative

(DM)

Objectives

Strategies

Output Performance Measures/Output Indicators

Major Tasks & Targets by Quarter

First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Community O+

(DM)

Introduce & retain participants to orienteering

Using the following strategies Participant runs

Participant runs

£30,000

20,000

£80,000

20,050

£20,000

£5,000

Deliver & further develop Xplorer for the family with young children market

Participant runs

Participant runs Training deliverers

Finalise products

5,000 5,000 Review progress

Deliver & further develop RunChallenge for 14-30 age group

Participant runs


Finalise products


Deliver ‘Student Starter’ a version of RunChallenge targeted as students

Participant runs


Finalise products


Deliver & further develop How to O an introduction to map reading for orienteering

Attendances Number of attendees Training deliverers

Finalise products

180 180 360

Review progress

A mobilisation plan leading to the roll out from 1 April is available.


Development

2. Programme – Increasing Participation

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

England Coverage

Areas not covered by Community O+

(DM)

Support clubs and volunteers to deliver increasing participation

Community O; activity nights

Gather and share good practice from across the development programmes

Participant runs in club activities.

Good practice dissemination

Number of participant runs:

Continued delivery of Community O & activity nights

Target 7,200

£23,500

Continue to promote

Target 7,200

£0

Disseminate learning from Community O+ Target 2,400

£0

Continue delivery Target 7,200

£6,000

Schools Orienteering

(0.1 PM)

Increase participation in orienteering in schools

Orienteering offer to schools (Ad)

Orienteering at the School Games (PM)

Increase the schools involved in delivering O

Promote school games to schools linked to O clubs

Number of schools registered to British Orienteering Current 452

Number of schools and competitors current 525 Level 1 208 Level 2 5 Level 3 (LOCs)

Increase by 25 Increase by 25

Increase by 25

School Games

Increase by 100 @Level 1 50 @Level 2 5 Level @3

Increase by 25

Orienteering in HE/FE

(DM)

Increase participation in O in HE/FE

Only in relation to RunChallenge (PM)

Develop HE/FE clubs (Vol)

Liaise with British Universities Orienteering and

Participant runs: 8,500

Number of participant runs

Number of clubs/groups

Current 9/17

Increase by 1/1

Participant Runs

4,250

Prepare for new intake in autumn

Increase by

Increase by 1/1

Participant Runs

4,250

Promote O to new intake

Increase by

BUCS Orienteering to promote and support orienteering (Vol)

1/1

1/1

Club Development (DM)

Developing & Support clubs

Provide general guidance and support (Vol)

Guidance to clubs

Responses to queries

Level of satisfaction amongst clubs

Develop Club Development Good Practise

Development Conference (inc. Club Development)

Clubmark (Vol) Currently 42 clubs (of 60) accredited:

Increase by 4

Reaccredit clubs as their 4 year accreditation lapses

Enabled Volunteer to deliver Clubmark Programme

Increase by 1

13 clubs to re-accredit

Handover to Volunteer

Increase by 1


Increase by 1 Increase by 1


Incentive Schemes

(DM)

Increase participation & satisfaction

Administer the various incentive schemes (Ad)

Number of people taking part in the schemes and the level of satisfaction with the schemes

Provide service to meet the needs

Handover to Admin team to deliver

Review


Virtual Orienteering – Sport England

3. Major Programme – Increasing Participation (Sport England Funded)

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Virtual Orienteering

(??)

Introduce & retain participants

Promote orienteering on demand

Work with local authorities and other partners to deliver O on demand in a variety of places/areas

Number of participant runs

Identify partner to develop VOC! with

Pilot Commence delivery

This programme of work will be further developed when Sport England decisions regarding funding and management are known.


Events & Competitions – Local Events (Sport England)

4. Major Programme – Developing local events (Sport England Funded)

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Develop local events

(LEM)

To increase & retain participation

Audit current practice

Identify clubs to work with

Increase in participant runs in local events (Baseline 93,906 in 2011)

4,695 (5% of 2011 baseline for local events)

Commence audit

Identify new participants to consult with

Analyse data and inputs

Develop plans with clubs

£3,000

Develop training workshops

Commence piloting of workshops

Commence delivery of modified local events

£3,000

Delivery continues

£3,000


Events & Competitions – Major Events

5. Programme – Developing and supporting events & competitions

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

JK

(EM)/(JK Coordinator)

Increase revenue, participation and satisfaction

To lead & coordinate delivery of the JK

JK 2013:

Participation

Profit

Finalise preparations

Stage

Review

Deliver profit of £15,000

Accounts

JK 2014 Organogram

Budget

populate and update web site

promote

agree budget

fill key volunteer roles

agree areas

JK 2015 Partner agreement identify areas

preliminary web site

promote

BOCs

(Vol?)

Increase revenue, participation and satisfaction

2013: Participation

Profits

Finalise preparations

Stage

Reviews Accounts

Deliver profit of £10,000

2014 Budgets

2015 Partner agreements

UK Orienteering League

(EM)

Increase participation and satisfaction

To develop the league and establish it as the premier orienteering competition

Successful league

Competitor satisfaction

Establish support system inc. website

Promote

Promote & monitor

Monitor progress

Schedule 2014

Review

‘Clean-up’ the fixture priorities & list

IOF Workshop

(EM)

Stage the Events Seminar in Edinburgh

Organise and host the Seminar

Well organised workshop

Participant satisfaction

IOF satisfaction

Administer

Review staging of workshop

Accounts, to run at net £0

Rules documentation (EM)

Review and update presentation

Published documentation

Participant satisfaction

Maintenance of standards

Final draft

Promote & consult

Review post consultation & finalise

Publish & promote

Agree process for updating

Monitor roll out

Handover lead to a volunteer

Identify volunteer

Handover of responsibility

Drafting any changes

Adoption of changes

Publish 2014 Rules


World Orienteering Championships 2015

Mission – to prepare to deliver a successful WOC 2015

6. Major Programme – Staging WOC 2015 (Partner funded)

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

WOC 2015

(??)

To stage a successful WOC

Sign all partner agreements

Successful TV coverage of Euromeeting

Host IOF visit

Detailed budget produced

WOC Training Camp 1

Bulletin 1 published

E-marketing campaign started

WOC-Highland 2015 flyer/newsletter 1 published

Produce 1st draft O maps for all WOC areas

Carry out GPS coverage test

Volunteer recruitment: Fill all team leader roles

Receive expressions of interest for 80% of all volunteer requirements

Project plan, budget and cash flow available separately.


Talent & Performance – Talent (Sport England)

Mission – To improve the depth and quality of the talent pool to create a long term improvement in international success measured through the position of GBR in the ranks of Orienteering nations (currently 11

th overall, with men being 11

th and women being 8

th).

7. Major Programme – Develop the talent pathway (Sport England Funded)

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Talent Identification & development

(TM)

Improve performance of the identified, talented athletes

Competition Result Tracking, required to inform timely selections as per the selection policy

Develop Athlete Accountability

Number of top 10 & 20 places at JWOCs:

Relay races inc or not??

Number of top 10 and top 20 results at the Junior World Orienteering Championships per year

Top 10 = 1 to 2

Top 20 = 5 to 6

Establish personal targets with athletes

£40,000

Preparation

Selection for JWOC

Organise event reporting

£40,000

Provide clear leadership for the competitive programme

Monitor performances

Review

£35,000

Athlete reviews and planning

£10,000

Increase the number of athlete being identified as potential podium athletes in 5 to 10 years

Talent Identification

Aim – to increase the pool of athletes who are of a standard to be selected to the Talent Development Squad

10 clubs per year (proactive approach using BOF database to identify numbers of juniors per club)

Use of Association squads to identify potential talent

Coaching and guidance offered to

Athlete Numbers

Number of athletes selected for the Talent Development Squad

28 to 36 athletes

Establishing performance & fitness baselines

Targeting podium potential athletes

Domestic selection phase

Camps and competitive opportunities

Review squads

Athlete development plans

athletes and coaches

Athlete progress through the pathway

Delivery of Coaching Weekends and Camps and Competitions including: 8 Coaching Weekends; 5 Coaching Camps; 6 Competitions

Number of athletes achieving the required standards to progress into the Elite Development Squad

2 to 6 athletes

Preparation & organisation of camps



Review programme


Improve the quality of the pathway

Increase the number of deliberate coaching and contact hours

Improving Communication: Monthly Operational Newsletter

Number of coaching/ contact hours (per athlete) delivered by British orienteering employed, and/ or contracted staff across Offer 2 (Talent Development) and Offer 3 (Elite Development)

Offer 2 = 372 hrs Offer 3 = 491 hrs

Produce monthly newsletter

Develop a ‘contact’ database

Finalise staffing of the programme

Produce strategy to improve quality of coaching

Establish ‘performance culture’

Plan for increased contact time in 2014

Use of winter period to develop coaches


Talent & Performance – WOC Performance Programme

Mission – To improve the position of GBR in the ranks of Orienteering nations (On the IOF rankings GBR are currently 11th

overall, with men being 11th

and women being 8th

)

8. Programme – Podium Performance

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Podium Performance

(TM)

To achieve podium success

Athlete support

WOC Selection & Preparation

Develop an improved performance culture

Improve communications around the programme

WOC performance

Performance at the WOC:

Top 10 = 2

Top 20 = 3

Relay to be inc or not?

Staff programme

Audit performance culture

Athlete tracking system reviewed & updated

Develop the monthly newsletter

Establish performance culture & standards expected

WOC selection

Deliver preparation camps

Organise WOC reporting

£8,000

WOC

£20,000

Review programme & performances

1:1s with all athletes to review performance & set winter targets

Develop personal development plans


Business Support – National Office & Administration

Business Support consists of a number of discrete areas of work that underpin British Orienteering and provide support to the other departments to deliver their partner funded and British Orienteering funded programmes. In many instances the services provided are delivered on behalf of other programmes of work. For instance Finance will provide support to funded programmes and marketing will work on behalf of other programmes requiring marketing expertise. Mission: To liaise as one department & develop a full support structure fit for purpose to meet the needs of British Orienteering.

9. Programme – National Office & Administration

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

National Office

(AM)

Maintain an efficient and cost effective office & service

Administrative support Programmes and services are successfully delivered in a cost effective manner

Satisfaction level of users

£15,500

£15,500

£15,500

Review

£15,500

(Ad) Deliver a timely and effective membership system

Day to day delivery, gathering feedback

Reviewing feedback & determining changes required

Membership income

Members/clubs are satisfied with the service they receive

Membership statistics

Level of Membership satisfaction

Review membership system

£4,000

£3,000

Update system as required

£3,000

£4,000

(Ad) Deliver a timely and effective levy system

Day to day delivery

Monthly analysis & chase up of outstanding

Gathering & reviewing feedback & determining changes required

Levy income

Event statistics

Activities statistics

Community O+ statistics

Engage with the users of the above systems; determine user confidence and feedback

Monitor Monitor Review & update

(AM) Review & update the Office Manual


Business Support – Finance

Mission – Provide financial management that meets the needs of British Orienteering

10. Programme – Financial Management

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Annual Accounts

(AM)

Produce audited year end accounts

Finalise year end 2012

Close down 2009/13 funding accounts

Open 2013/17 funding accounts

Annual accounts

Financial statement

Audited successfully

48 month financial statement accepted

Audit

Publish

Q3 Sport England accounts submitted

Prepare for 2013/17 roll out

48 month Sport England accounts finalised

Q1 Sport England accounts

Q2 Sport England accounts

£8,000

Financial management

(AM)

Monthly management accounts for the Board

Frequent reports for budget managers

Produce management accounts as required by Treasurer, CEO and Board

Produce management accounts for budget holders

Management accounts frequency as agreed

Management accounts as required/agreed

Board satisfaction with accounts produced

Board agreement that the accounts are ‘fit for purpose’

Budget holders needs are met

Review implementation of IRIS; ensure it meets the needs

Review & update the Financial Regulations (with CEO & Treasurer)

Review and update the Finance Manual

Commence budget 2014 preparation

Draft budget 2014 presented & approved

Yearend preparation

(AM) Implement HMR&C real time taxation on salaries

Preparation for roll out from 1 April

Real time delivered

(AM) Provide effective financial management service to the major events

Produce accounts information for the major events

Management accounts for each event

Final accounts produce for each event

User satisfaction


Business Support – Governance

11. Programme – Governance

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

General Meetings

(Chair, CE, EO)

To achieve a successful AGM

Organise and provide support

AGM Level of satisfaction & feedback

Final preparations

‘On-day’ organisation

Review

£1,500

Update Articles

(Chair)

To update Articles in line with good practice

(Independent Directors & Gender equity)

Board to agree way forward

Promote to membership

Approval at AGM

Modified Articles Articles approved Proposed Article changes

Promotion of changes

Presentation to AGM

Review situation in preparation for AGM 2014

Board meetings & activities

(Chair, CE, EO)

To facilitate effective Board meeting & working practices

To improve Board effectiveness through establishing an effectiveness baseline and improving performance

Board meeting Annual review of effectiveness

Schedule meeting

Support as agreed

Arrange meetings for year

Support as agreed

£5,500

Support as agreed

£5,500

Support as agreed

£5,500

Support as agreed

Review effectiveness

£5,500

Committee/Group restructuring

(Board)

To establish the modified structure

Board decision

Clarity of purpose

Modified Committee/Group structure

Review satisfaction of members

Review of

New structure commences operation

Support as agreed

Support as agreed

Support as agreed

effectiveness

Committee / Group Support

(EO)

Provide support to help effectiveness

Determine level of support required/needed

Deliver support

Provide logistical support as required/agreed

Review satisfaction of service

Organise schedule

Provide support

Support as agreed

Support as agreed

Support as agreed

BOF Policies

(EO)

To update in line with agreed schedule

Review current policies

Update

Updated Policies Update Policies in line with schedule

Safeguarding

(CE, EO)

To improve communications related to safeguarding matters

Establish web forum for welfare officers

Improve communications system to disseminate information

Managed Web site

Newsletters

Review user response

To review and update BOF assessment based on post standards framework

Review

Analyse

Update action plan

Action Plan

Commence work as determined by Action Plan

tbd

Equality & Diversity

(EO)

Review the BOF position & update the action plan

Review

Analyse

Update Action Plan

Action Plan Diversity statistics published

?

Commence work as determined by Action Plan

tbd


Business Support – Workforce Development (Sport England)

Mission – To provide a trained and well support workforce, both paid and unpaid, to meet the needs of British Orienteering and the members.

12. Programme – Workforce development (Funded by Sport England)

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Train & support the workforce required by the funded programmes

(EO)

Provide Activators to facilitate Community O+

Work with the Development team to provide a workforce that meets the needs of the programme

Trained activators

50+ Training developed and delivered

£7,500

Training continues

£5,000

Review

£2,000

Provide Coaches & Leaders to facilitate Community O+

Work with the Development team to identify the coach/leader workforce required to meet the needs of the programme

Trained coaches & leaders

Identified number to be trained

Review delivery and Identify requirements

Provide coaches to facilitate the talent pathway

Work with the Talent & performance team to identify the needs of the

Coaches able to meet the needs of the programme

Number/level/competencies to be identified

Needs identified Training developed and delivered

Training continues

Review

programme

Provide training & support for local event organisers

Work with the Event Managers to identify the competencies & knowledge required by the workforce

To deliver the programme of support

Trained & supported local events organisers

Number to be identified

Satisfaction level of those people receiving training/support

Project plan developed

Research and consultation

Needs identified

Good practice identified

£2,000

Training developed

£2,000

Delivery commences

Review

£5,400


Business Support – Volunteer Development

Mission – To meet the wider needs of British Orienteering, clubs, associations and members in providing a volunteer workforce able to coordinate and deliver events and competitions in the quantity and quality required. There remains work to do in detailing the operational plan in this area of work.

13. Programme – Volunteer development for British Orienteering, associations & clubs

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Volunteer Strategy

(Board, CE, EO)

To create a strategic plan to support the development of volunteers & volunteering across the sport

Needs analysis

Consultation

Drafting of plan

Obtaining approval & ratification of the plan

Volunteering Strategic Plan

Organise & support Vol Needs Group

Agree recommendations & present to Board

Turn recommendations into an action plan

Consult & promote Action Plan

Continue consultation

Finalise Plan

Gain agreement for Plan

Implement Action Plan

Continue to deliver Action Plan

Review progress

Coaching Plan

(Board, CE, EO)

To create a strategic plan to support & develop coaches & coaching across the sport

Needs analysis

Consultation

Drafting of plan

Obtaining approval &

Coaching Strategic Plan

Coaching Plan

Training of coaches & their satisfaction

Support coaches & baseline the level of satisfaction

Organise & support Vol Needs Group

Identify level of satisfaction amongst participants & coaches

Agree recommendations & present to Board

Turn recommendations into an action plan

Continue consultation

Finalise Plan

Gain agreement for Plan

Implement Action Plan

Continue to deliver Action Plan

Review progress

ratification of the plan

Consult & promote Action Plan

Coordinate training & support across BOF and the programmes

(EO)

To provide training & support for Coaches and Leaders

Determined by the needs work group

To provide training & support for teachers delivering orienteering


To provide training & support for Young Leaders


To provide training & support for Event Officials

To provide training & support for club administrators & Welfare Officers

Determined by needs work group

Consider using ‘Club Leaders’ & ‘Talking Sport’ programmes

Provide support to the work force be they volunteer or paid Newsletters: coordinate the production of newsletter for coaches, event officials and club administrators Web site: coordinate the delivery of news items, articles and information to volunteers ‘Awards’ coordinate and manage the awards delivered by British Orienteering (Club of the Year, Silva, etc) (?)


Business Support – Marketing & Commercial

Mission – To promote orienteering and support the delivery of the vision and Strategic Plan.

14. Programme – Marketing & Commercial

Initiative

(Lead)

Objectives

Strategies



First Quarter

Jan/Mar

Second Quarter

Apr/Jun

Third Quarter

Jul/Sep

Fourth Quarter

Oct/Dec

Promotion of orienteering

(MM)

To increase public awareness of orienteering

Use of Xplorer & RunChallenge to promote awareness

Website

Promotional resources

Market testing Develop plan to promote & market

Implement Review

Increase the ability of clubs to promote events & activities

Print portal

Good practice guides linked to local event work

Increased participation in club events and activities

Participant runs at events & activities

Promote print portal

Research good practice for local events

Develop examples of good practice

Generate good practice resources & promote

Member/participant communications

(MM)

To improve communications with members & participants

Review British Orienteering web site & determine if fit for purpose; make recommendations for change if necessary

An effective web site

User satisfaction Develop brief for Inc part websites

Engage developer

Test & deliver website

Monitor website

Determine support needs & engage

Review website

Deliver a marketing & communication strategy for members that includes the production of Focus magazine and specific newsletters

Communications between British Orienteering and members

3 or 4 editions of Focus

Newsletters

Member satisfaction with the level of communication

Focus

Newsletters

Focus

Newsletters

Focus

Newsletters

Focus

Newsletters

Create and deliver a social media strategy for Xplorer/Runchallenge & UKOL that are fit

Communications using social media

Manage Vol

User satisfaction Develop strategy

Engage Vol; commence

Deliver social media platform

Review progress

Review

for purpose delivery delivery progress

Support the increasing participation programme

(MM)

Deliver resources to support the programme

Create & manage the marketing strategy, websites, social media and resources for Run Challenge and Xplorer (VOC! ?)

Provide branded resources as required

Primary output will be participant runs

Website

Strategy

Resources

Participant runs

Delivery of…

Develop brief for Inc part websites

Engage developer

Review participant numbers

Test & deliver website

Monitor website

Determine support needs & engage

Review participant numbers

Review website

Support the Events & Competitions programmes (MM)

Deliver the resources and tools to support the programme

Support & manage the marketing of the Major Events (JK/UKOL)

User satisfaction with the support

Satisfaction of event officials

Satisfaction of participants

Support the workforce development programmes (MM)

Deliver the training resources and tools to support the programme

Deliver branded training resources as per the Volunteer Manager’s strategy

Training resources

Participant satisfaction & evaluations

Support the talent & performance programmes (MM)

Deliver a PR and social media solution

Increase promotion of the programmes

User satisfaction with the support delivered

User satisfaction survey

Social media solution delivered

Review

Commercial & Sponsorship (MM)

To increase income generation to British Orienteering

Work with 4 Comms to develop the strategy, capability and resources

Sponsorship proposals

Amount of income generated

Membership scheme

(MM)

Improve members satisfaction with the level of communication

Promote the benefits of membership

Survey

Contact interview

Establish baseline

Set level of satisfaction for 2014

Improve the efficiency of the member scheme

Review the membership database - is fit for purpose?

User satisfaction Review the 2013 delivery

Establish baseline

Make recommendation

Set 2014 targets

Documents

Operation Plan 2013 · With Event Managers time focused on WOC 2015, JKs, UK Orienteering League and developing local events there is a significant issue raised regarding the feasibility