Opera8ons Support Services - part 2 Charging and … · Ericsson BSS Soluons ... (CDR’s) Online Online Charging with Cost Control Near real-time File based Mediation (post- processing)

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Opera8onsSupportServices-part2ChargingandMedia8on

MestradoemEngenhariadeTelecomunicaçõeseInformá8caMasterDegree(MSc)inTelecommunica8onsandInforma8csEngineering

Engenharia de Serviços Services Engineering

mailto:[email protected]

TODAY

Announcements

ChargingFunc8ons

ChargingRecords

Media8on

FromChargingtoBilling

2ChargingandMedia-on

Technologysessionswithinvitedspeakersfromindustry:

10thDecember: EricssonBSSSolu8onsPresentedbyEng.ManuelCostas

11thDecember: EricssonTV/MediaSolu8ons PresentedbyEng.PedroPinheiro

18thDecember: CISCOCarrierGradeSolu8ons PresentedbyEng.PauloValente

3

Charging

TheparametersofaserviceofferingdifferbetweenVoiceandData.


Slide title minimum 32 pt

(32 pt makes 2 rows

Text and bullet level 1 minimum 24 pt

Bullets level 2-5 minimum 20 pt

!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙˚˛˜˝ẀẁẃẄẅỲỳ–—‘’‚“”„†‡•…‰‹›⁄€™−≤≥fifl

ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș

ΆΈΉΊΌΎΏΐΑΒΓΕΖΗΘΙΚΛΜΝΞΟΠΡΣΤΥΦΧΨΪΫΆΈΉΊΰαβγδεζηθικλνξορςΣΤΥΦΧΨΩΪΫΌΎΏ

ЁЂЃЄЅІЇЈЉЊЋЌЎЏАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮЯАБВГДЕЖЗИЙКЛМНОПРСТУФХЦЧШЩЪЫЬЭЮЯЁЂЃЄЅІЇЈЉЊЋЌЎЏѢѢѲѲѴѴҐҐәǽẀẁẂẃẄẅỲỳ№

Do not add objects or text in the footer area

ERICSSON BSS VISION | Commercial in confidence | © Ericsson Telecomunicações, Lda 2013 | 2013-11-15

Voice, Event and DATa in Real time

Voice Min. of Voice

# of SMS

# of MMS Rate

Technology Parameters for differentiation

The parameters that forms an offer differs between voice and data

Post/prepaid

Data Volume

(Gb)

Priority

Access Time

Bandwidth (Mb/s)

Rate

Service Post/prepaid

Charging

ChargingFunc8onsallowhandlingthechargingofservicesusageinreal-8me.


Real Time action and Spending Control

Rating and Balance Management

Segmentation, Promotions and Bonus in Real Time

Refills and End User communication

Evolu8onofCharging

Fromsimplefilebased“CallDataRecords”toOnlineSessionEventsorTransac8ons.


Offline

File based (CDR’s)

Online

Online Charging

with Cost Control

Near real-time

File based Mediation

(post- processing)

7

Slide title 44 pt



Characters for Embedded font: !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~¡¢£¤¥¦§¨©ª«¬®¯°±²³´¶·¸¹º»¼½ÀÁÂÃÄÅÆÇÈËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿĀāĂăąĆćĊċČĎďĐđĒĖėĘęĚěĞğĠġĢģĪīĮįİıĶķĹĺĻļĽľŁłŃńŅņŇňŌŐőŒœŔŕŖŗŘřŚśŞşŠšŢţŤťŪūŮůŰűŲųŴŵŶŷŸŹźŻżŽžƒȘșˆˇ˘˙˚˛˜˝ẀẁẃẄẅỲỳ–—‘’‚“”„†‡•…‰‹›⁄€™ĀĀĂĂĄĄĆĆĊĊČČĎĎĐĐĒĒĖĖĘĘĚĚĞĞĠĠĢĢĪĪĮĮİĶĶĹĹĻĻĽĽŃŃŅŅŇŇŌŌŐŐŔŔŖŖŘŘŚŚŞŞŢŢŤŤŪŪŮŮŰŰŲŲŴŴŶŶŹŹŻŻȘș−≤≥fifl




Commercial in confidence | © Ericsson 2012 | 2012-10-04 | Page 34

Mediation

“Mediation is a central and vital function in all operators networks. It collects, formats and distributes data from the networks, making it available for a range of purposes such as charging and billing, service assurance, fraud detection and statistics. Mediation is fundamental in OSS/BSS and the busiest system within the telecom environment.”

Media8on

Media8oncollectsdatafromtheNetworkElementsandServicePla[orms,andformatsanddistributesitforChargingandBilling,ServiceAssurance,FraudDetec8onandSta8s8cs(nowadaysreformulatedtoAnaly8cs).


Mediation Charging system CDR

CDR

Billing

OSS applications

Fraud detection

Data mining

TypicalMedia8onArchitecture 9ChargingandMedia-on

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential108

Mediation Architecture

HP eIUM

Collection layer

Processing layer

Consolidation layer

Distributionlayer

File collection Polling collection Streaming collection

Normalization Validation Enrichment Aggregation

Correlation Accumulation

Formatting Archival Delivery

Billing Fraud Customer care

Businessintelligence

Data retention

Switches Routers AAA Applications …HP

3Party



eIUM track records

• Mediate 1.66B Call Detail Records (CDRs ) in 12-24 hours window

• Largest eIUM voice deployment mediates about 996M CDRs/day

• Largest eIUM IP mediation deployment mediated billions of IP events per day

• Real-time scenario – internal eIUM latency is <2 ms of 99.99% cases

Scalability, performance, flexibility, experience

EntryFull complex ecosystem,hundreds of servers on

geo-redundance

Example:TheEnhancedInternetUsageManager(eIUM)fromHP


OtherApplica8on:FraudandRiskManagement


Billing

CBCM

NET

WO

RK Mediation

Clearing

House

HP CentralViewFraud Risk

Management

Knowledge Manager

Security Manager

System Manager

HLR/HSS

Fraud Risk Management integration architecture

Analyzed Cases

Archive Database

Fraud

Analysts

Actions

INPUT

GIS

Customer Data o

Alarms/Events

from other systems

r

Geography Data q

Events

Events

n

pBlacklists

...

...

Provisioning




Allows operator to look in real time for abnormal behaviorDetect any transaction/service that matches operator-defined patternsAllows customer data conditions as well:

Event type = “Call”Event starts at [00:00 , 08:00]Event CountryCode = “Slovenia”

Event To# is “386432*”Entity type = “Consumer”Entity activated < “30 days”

HP Central View Fraud Risk Management Complex Event Analysis (Patterns)

IRSF … checking

Premium number called




t0 t0+60 min

P-1 P-10 P-2 Pev-4P-8

Alarm

User login failed

Download > 300 MB

Blacklist access

In a 1h time windowInternet access (classic pattern)Downloads > 20 kbytes (accumulation pattern)Premium number calls > 20Euro

HP Central View Fraud Risk Management Sequence patterns

Trojan horse

Media8on

Media8onisthebusiestsystemwithinthetelecom/providerOSS/BSSenvironment.


Collection

PR

OC

ES

SIN

G

DIS

TRIB

UTIO

N

Charging data

Network information

Charging information

MEDIATION

Network

performance

data

Millions of Records each

Day

Mobile network(country of ~ 10M people using 3G)

1,000,000Transactions per second

Twitter

Visa

143,000

18,500

578,000WhatsApp

15

Slide title 44 pt








Charging

“The Charging System allows you to handle the charging of voice services and users in real time. The system rates and reserves the necessary funds for the user as an integral part of service delivery. This prevents credit overruns while giving service providers control of credit and users more spending control.”

TheBillingBlocks

ExampleofaChargingSystem.



(32 pt makes 2 rows









Ericsson Charging System

Service Data Platform

Charging Control Node

Account Information and Refill

Voucher Server

Customer Record Storage

Interactive Voice Responder

Other BSS Systems Other OSS

Core Network and applications

Mediation

17

Slide title 44 pt








Use case – Prepaid with Call details

Mediation Charging

system CDR

CDR

Billing

OSS applications

Fraud detection

Data mining

UseCase:Pre-PaidcasewithCallDetails

18

Slide title 44 pt








Lifecycle - prepaid

Active Pre-

active Passive No service Removed

Active – User can originate and receive calls/ events

Passive – user can only receive calls/events

No Service – User cannot originate nor receive calls/events

A user in state passive or No Service become active after a refill

Pre-Paidcase

ChargingRecords-Sessions

SessionsarecharacterizedbyaSTART,STOPandINTERMEDIATErequestsandresponses.


Network (front-end)

Charging System

Start

Sta

rt

Intermediate

Stop

Inte

rmed

iate

Sto

p

Session

ChargingRecords-Transac8ons

OnlineTransac8onsarecharacterizedbyaREQUESTandaRESPONSE.


Network (front-end)

Charging System

Request R

espo

nse

ChargingRecords-FileBased

Text-basedUDR (UsageDataRecord)


Binary-basedCDR(CallDataRecord)

CDR(Binaryformat)

HexDumpofCDRfile00416673.DAT.00ofaVoiceService

Origina8on:949556072(CallingParty)

Termina8on:949554072(CalledParty)

IMSI:2682194905566072


CDR(Binaryformat)

VoiceCDRajerbeingValidated,Filtered,Correlated,andconvertedinaformatsuitableforBilling.


UDR(textFormat)

AAA01-20081110-206.log.00

OriginalUDRfilefromAAAsystem

(DataServices)


UDR(textFormat)

DataCDR(UDR)ajerbeingValidated,Filtered,Correlated,andconvertedinaformatsuitableforBilling.


CDR(Text-basedrecord,VoIP,SIP)

ForaVoIPcallinIMSsystem


CME20R13MSCber.CallDataRecord.uMTSGSMPLMNCallDataRecord{ sCFChargingOutput { callIdentificationNumber : '630B4B'H exchangeIdentity : "CCNFI4" switchIdentity : '0001'H recordSequenceNumber : '630B4B'H date : '140B0B19'H } eventModule { iNServiceDataEventModule { chargePartySingle : 'apartytobecharged (0)' genericChargingDigits { [0] : '3B0004'H [1] : '1D00600000060000000000'H [2] : '213303'H [3] : '222B010000'H [4] : '032B9955'H [5] : '242B2105'H [6] : '2600'H [7] : '080211115251219340'H [8] : '2A02'H [9] : '3500'H [10] : '7802000040'H [11] : '3C011000'H }

genericChargingNumbers { [0] : '0083133953624809'H [1] : '0184134204'H [2] : '0283133953624809'H [3] : '0382102935006502'H [4] : '1000000000000000'H [5] : '150000021000000000000200000000'H [6] : '1700002B00000000000040000000000000'H [7] : '1800000004'H [8] : '1A00002B00000000000000000000000000'H [9] : '1B00000000'H } serviceFeatureCode : '0002'H timeForEvent : '0F0C27'H } }}

CDR(Text-basedrecord,VoIP,SIP)

CDRajerbeingValidated,Filtered,Correlated,andconvertedinaformatsuitableforBilling.


cdrRecordType : 'gSTNcall (5)' cdrCallIndication : 'successful (1)' cdrscscfEventTime : '3499889515'D cdrscscfCallDirection : 'originating (0)' cdrscscfCause { cdrscscfCauseCode : '0'D cdrscscfNodeFunctionality : 'scscf (0)' } cdrcscfChargingFunctionAddress : "gramm.ims.com" cdrscscfIMSChargingIdentifier : "11b945d30ac671b0999c164526c83a" cdrscscfNodeIdentifier : "grascscf01.ims.com" cdrscscfNodeRealm : "ims.com" cdrscscfInterOperatorIdentifierList { [0] { originatingIOI : "ims.com" terminatingIOI : "ims.com" } } cdrscscfServiceSessionIdentifier : "grascscf01.ims.com;4cf194d8;09a128;0005155870" cdrsessionDurationSIP : '625'D cdrsessionEndTimeSIP : "20101127T234220" cdrsessionStartTimeSIP : "20101127T233155742" cdrSIPcalledPartyAddress : "sip:[email protected]" cdrSIPcallingPartyAddress : "sip:[email protected]" cdrSIPInitialRequestTime : "20101127T233135504"



TheBillingBlocks

ThetypicalKeyBillingBlocks.



(32 pt makes 2 rows









Billing Blocks

Customer & Partner Management

Customer Care

Partner Care

Self Care

PoS activation

Product Management

Tariff Management

Catalog Management

Bundle Management

Discount & Promotions

Payments & Finance

Receivables/ Payable

Partner Settlements

Accounting

Collections

Fulfillment Management

Resource Management

Order Management

Service Activation

Invoicing & Publication

History & Invoice Data

Invoicing & Settlements

Offline Promotions

Bill Production &

Presentment

BSCS iX is Ericsson’s Billing solution

ChargingFunc8ons

ChargingRecords

Media8on

FromChargingtoBilling


SUMMARY

AnyQues8ons? 30ChargingandMedia-on

Documents

Opera8ons Support Services - part 2 Charging and … · Ericsson BSS Soluons ... (CDR’s) Online Online Charging with Cost Control Near real-time File based Mediation (post- processing)