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OpenText RightFax10.6 Service Release 3
April 28, 2014
OpenText RightFax Release Notes 10.6 Service Release 3
OpenText RightFax 10.6 Service Release 3
Contents
1 Introduction ................................
1.1 Release Notes Revision History
2 About OpenText RightFax
3 Packaging and Documentation
3.1 Packaging and Delivery Information
3.2 Related Documentation
4 Upgrade Notes ................................
4.1 Before You Begin Installing
4.1.1 Updating the RightFax Connector for Lotus Notes
4.1.2 Updating the RightFax Administrative Utilities
4.2 Downloading the Service Release
4.3 Installing the Service Release on a RightFax server by using the Installation Wizard
4.4 Installing the Service Release in a Shared Services Environment
4.4.1 Shut Down Services and Back Up the RightFax Server
4.4.2 Install the Service Release on the Fir
4.4.3 Repeat on the Other Servers in the System
4.4.4 Restart RightFax Services
4.5 Installing the Service Release on Client
4.5.1 Updating Existing RightFax 10.6 Client Applications
4.5.2 Installing New RightFax 10.6 Service Release 3 Client Applications
4.6 Troubleshooting the Installation
5 Fixed Issues ................................
5.1 Issues fixed in this release
5.2 Issues fixed in RightFax 10.6 Service Release 2
5.3 Issues fixed in RightFax 10.6 Service Release 1
6 Contact Information ................................
Service Release 3 Release Notes
................................................................................................................................
Release Notes Revision History ................................................................................................
About OpenText RightFax ................................................................................................
Packaging and Documentation ................................................................................................
Packaging and Delivery Information ................................................................
Related Documentation ................................................................................................
................................................................................................................................
Before You Begin Installing ................................................................................................
Updating the RightFax Connector for Lotus Notes ................................
Updating the RightFax Administrative Utilities..............................................................
Downloading the Service Release ............................................................................................
Installing the Service Release on a RightFax server by using the Installation Wizard
Installing the Service Release in a Shared Services Environment ................................
Shut Down Services and Back Up the RightFax Server ................................
Install the Service Release on the First Server ............................................................
Repeat on the Other Servers in the System ................................................................
Restart RightFax Services ............................................................................................
Installing the Service Release on Client Computers ................................................................
Updating Existing RightFax 10.6 Client Applications ................................
Installing New RightFax 10.6 Service Release 3 Client Applications
Troubleshooting the Installation ................................................................................................
................................................................................................................................
Issues fixed in this release ................................................................................................
Issues fixed in RightFax 10.6 Service Release 2 ................................................................
Issues fixed in RightFax 10.6 Service Release 1 ................................................................
................................................................................................
.................................... 3
................................ 3
............................................. 3
.................................... 3
.......................................................... 3
............................................. 4
................................ 4
........................................ 4
...................................................... 4
.............................. 5
............................ 5
Installing the Service Release on a RightFax server by using the Installation Wizard ............. 5
........................................... 6
.............................................. 6
............................ 7
................................. 7
............................ 7
................................. 7
................................................... 7
Installing New RightFax 10.6 Service Release 3 Client Applications ........................... 8
................................. 8
.................................... 8
........................................ 8
.................................... 15
.................................... 16
..................................................... 38
OpenText RightFax 10.6 Service Release 3
1 Introduction
These Release Notes provide an overview of
new features, delivery information, and supported platforms
these Release Notes in conjunction with the documentation included with the software package. If any
conflicts exist, the Release Notes supersede the
We also recommend that you check the
(https://knowledge.opentext.com/
posted after the initial release of
1.1 Release Notes Revision History
Release Notes
Revision Number
Modification Date
1.0 April 28, 2014
2 About OpenText RightFax
This section provides an overview of
OpenText RightFax 10.6 Service Release 3
enhancements in OpenText RightFax
see Section 5, Fixed Issues.
3 Packaging and Docume
Downloads and documentation for
Center (https://knowledge.opentext.com/
3.1 Packaging and Delivery Information
The software and documentation for
• OpenText RightFax 10.6 Service Release 3
• OpenText RightFax 10.6 Service Release 3
Service Release 3 Release Notes
provide an overview of OpenText RightFax 10.6 Service Release 3
new features, delivery information, and supported platforms. OpenText recommends that you read
these Release Notes in conjunction with the documentation included with the software package. If any
conflicts exist, the Release Notes supersede the other documentation.
We also recommend that you check the OpenText Knowledge Center
https://knowledge.opentext.com/) for any patches or documentation updates that may have been
of OpenText RightFax 10.6 Service Release 3.
Release Notes Revision History
Modification Date Section
Modified
Modifications
, 2014 All Initial release
OpenText RightFax
an overview of OpenText RightFax 10.6 Service Release 3.
10.6 Service Release 3 is a cumulative update that includes bug fixes and
OpenText RightFax Service Releases 1 and 2. For details about what is included,
Packaging and Documentation
Downloads and documentation for OpenText RightFax are available in the OpenText Knowledge
https://knowledge.opentext.com/).
Packaging and Delivery Information
The software and documentation for OpenText RightFax 10.6 Service Release 3 includes:
10.6 Service Release 3 (RightFax10.6_SR3.exe)
10.6 Service Release 3 Release Notes (this document)
10.6 Service Release 3, including
OpenText recommends that you read
these Release Notes in conjunction with the documentation included with the software package. If any
for any patches or documentation updates that may have been
udes bug fixes and
. For details about what is included,
OpenText Knowledge
includes:
OpenText RightFax 10.6 Service Release 3
3.2 Related Documentation
For additional information on OpenText RightFax
refer to the following documents
(https://knowledge.opentext.com/
4 Upgrade Notes
Before you upgrade, review these instructions.
4.1 Before You Begin Installing
Before you install this service release, please note the following important information.
• This service release is intended to update
you have not installed OpenText RightFax
Center and install it before applying this service release. (You can also install
RightFax 10.6 Service Release 3
program. For more information, see
Applications.)
• Apply this update to local RightFax servers before installing it on remote RightFax servers.
• An update to this readme file may be available. Verify th
readme file from the OpenText Knowledge Center,
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289
Caution
Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database
Important
This update includes a new Whitelist.txt file that will overwrite your existing whitelist.RightFax\$Uninstall RightFax 10.
4.1.1 Updating the RightFax Connector for Lotus Notes
1. Back up your Domino server before applying this update.
2. Exit all Notes client applications that have opened the EFM Sync database.
3. From a Domino server console, enter the “dbcache flush” command.
4. Apply the update to the RightFax server. Copy the RFINSTAL.NSF file from
RightFax/Gateway folder on the RightFax server to a Notes client computer. Run
Service Release 3 Release Notes
Related Documentation
OpenText RightFax, or for supplemental information on related products
ocuments, which are available in the OpenText Knowledge Center
https://knowledge.opentext.com/).
Before you upgrade, review these instructions.
Before You Begin Installing
this service release, please note the following important information.
This service release is intended to update OpenText RightFax 10.6 and client applications. If
OpenText RightFax 10.6, download it from the OpenText Knowledge
Center and install it before applying this service release. (You can also install
10.6 Service Release 3 client applications by using the included client installation
. For more information, see Installing New RightFax 10.6 Service Release
Apply this update to local RightFax servers before installing it on remote RightFax servers.
An update to this readme file may be available. Verify that you have obtained the most current
readme file from the OpenText Knowledge Center,
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.
This update includes a new Whitelist.txt file that will overwrite your existing whitelist. The previous whitelist is backed up in the
$Uninstall RightFax 10.6 SR3\Bin folder.
Updating the RightFax Connector for Lotus Notes
Domino server before applying this update.
Exit all Notes client applications that have opened the EFM Sync database.
From a Domino server console, enter the “dbcache flush” command.
Apply the update to the RightFax server. Copy the RFINSTAL.NSF file from
RightFax/Gateway folder on the RightFax server to a Notes client computer. Run
supplemental information on related products,
OpenText Knowledge Center
this service release, please note the following important information.
and client applications. If
, download it from the OpenText Knowledge
Center and install it before applying this service release. (You can also install OpenText
ng the included client installation
Installing New RightFax 10.6 Service Release 3 Client
Apply this update to local RightFax servers before installing it on remote RightFax servers.
at you have obtained the most current
applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database,
This update includes a new Whitelist.txt file that will overwrite your
Exit all Notes client applications that have opened the EFM Sync database.
Apply the update to the RightFax server. Copy the RFINSTAL.NSF file from the
RightFax/Gateway folder on the RightFax server to a Notes client computer. Run
OpenText RightFax 10.6 Service Release 3
RFINSTAL.NSF to update the Domino server. For details about installing the connector by
using RFINSTAL.NSF, see the RightFax Lotus Notes Module Guide.
4.1.2 Updating the RightFax
To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool,
install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying
the update. The package is available on the Microsoft web site at
us/download/details.aspx?id=5555
4.2 Downloading the Service Release
Download OpenText RightFax 10.6 Service Release 3
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289
4.3 Installing the Service Release on a RightFax server the Installation Wizard
To use the installation wizard to install the service release on a RightFax server, complete the
following steps:
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on the local machine and on a
servers. Remote servers include:
• Remote DocTransports.
• Remote WorkServers.
• Remote e-mail gateways.
• Microsoft Exchange servers that have the RightFax Connector for Exchange
installed.
• Remote Internet Information Servers with RightFax Web
3. Back up the entire \RightFax directory and the RightFax SQL database.
4. Double-click RightFax10.
Release 3 installation program
5. Click Start.
6. If you have backed up the RightFax directories, select the
Installation check box and then click
7. The installation program must execute, write, and create SQL statements and requires SQL
Server administrator access to
page, specify the RightFax database to update, the SQL Server administrator user name, and
the password for the database. Click
8. If you have shut down all remote RightFax services or do not use
select the All remote RightFax services have been manually shutdown
then click Next.
Service Release 3 Release Notes
RFINSTAL.NSF to update the Domino server. For details about installing the connector by
using RFINSTAL.NSF, see the RightFax Lotus Notes Module Guide.
Updating the RightFax Administrative Utilities
To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool,
install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying
ailable on the Microsoft web site at http://www.microsoft.com/en
us/download/details.aspx?id=5555.
Downloading the Service Release
10.6 Service Release 3 from
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289
Installing the Service Release on a RightFax server ation Wizard
To use the installation wizard to install the service release on a RightFax server, complete the
Log on to the RightFax server as an Administrator.
Shut down all RightFax services and applications on the local machine and on a
servers. Remote servers include:
Remote DocTransports.
Remote WorkServers.
mail gateways.
Microsoft Exchange servers that have the RightFax Connector for Exchange
Remote Internet Information Servers with RightFax Web applications installed.
RightFax directory and the RightFax SQL database.
RightFax10.6_SR3.exe. Files are extracted, and the RightFax
installation program opens.
If you have backed up the RightFax directories, select the I have backed up my RightFax
check box and then click Next.
The installation program must execute, write, and create SQL statements and requires SQL
Server administrator access to the RightFax database. On the RightFax SQL Authentication
pecify the RightFax database to update, the SQL Server administrator user name, and
the password for the database. Click Next.
If you have shut down all remote RightFax services or do not use remote RightFax servers,
All remote RightFax services have been manually shutdown
RFINSTAL.NSF to update the Domino server. For details about installing the connector by
To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool,
install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying
http://www.microsoft.com/en-
Installing the Service Release on a RightFax server by using
To use the installation wizard to install the service release on a RightFax server, complete the
Shut down all RightFax services and applications on the local machine and on all remote
Microsoft Exchange servers that have the RightFax Connector for Exchange
applications installed.
. Files are extracted, and the RightFax 10.6 Service
I have backed up my RightFax
The installation program must execute, write, and create SQL statements and requires SQL
ightFax SQL Authentication
pecify the RightFax database to update, the SQL Server administrator user name, and
remote RightFax servers,
check box and
OpenText RightFax 10.6 Service Release 3
9. The installation program will scan the local RightFax server for RightFax services and
applications that are running. If RightFax s
application open, the Applications and Services page appears with a list of services and
applications to stop. To allow the installation program to stop applications and services, click
Next.
10. To apply the service release, click
11. On the Changes Complete page, click
12. Restart RightFax services.
13. Repeat these steps on all remote RightFax servers.
4.4 Installing the Service Release in a Shared Services
Environment
If your environment uses the RightFax Shared Services Module, complete the following steps to
install on each server that is connected with the Shared Services Module.
Important
Installing in a Shared Services system requires down time for all joined to the system. Please plan your installation accordingly
To update RightFax servers in a Shared Services system, complete the following general steps:
1. Shut Down Services and Back Up the RightFax Server
2. Install the Service Release
3. Repeat on the Other Servers in the System
4. Restart RightFax Services
4.4.1 Shut Down Services and
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on all RightFax
the Shared Services system and on all remote servers. Remote servers include:
• Remote DocTransports.
• Remote WorkServers.
• Remote e-mail gateways.
• Microsoft Exchange servers that have the RightFax Connector for Exchange
installed.
• Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database.
Service Release 3 Release Notes
The installation program will scan the local RightFax server for RightFax services and
applications that are running. If RightFax services are running or if you have a RightFax
application open, the Applications and Services page appears with a list of services and
applications to stop. To allow the installation program to stop applications and services, click
To apply the service release, click Next.
On the Changes Complete page, click Close to close the installation wizard.
Restart RightFax services.
Repeat these steps on all remote RightFax servers.
Installing the Service Release in a Shared Services
If your environment uses the RightFax Shared Services Module, complete the following steps to
install on each server that is connected with the Shared Services Module.
Installing in a Shared Services system requires down time for all servers joined to the system. Please plan your installation accordingly.
To update RightFax servers in a Shared Services system, complete the following general steps:
and Back Up the RightFax Server
Service Release on the First Server
Repeat on the Other Servers in the System
Restart RightFax Services
ervices and Back Up the RightFax Server
Log on to the RightFax server as an Administrator.
Shut down all RightFax services and applications on all RightFax servers that are joined to
the Shared Services system and on all remote servers. Remote servers include:
Remote DocTransports.
Remote WorkServers.
mail gateways.
Microsoft Exchange servers that have the RightFax Connector for Exchange
Remote Internet Information Servers with RightFax Web applications installed.
RightFax directory and the RightFax SQL database.
The installation program will scan the local RightFax server for RightFax services and
ervices are running or if you have a RightFax
application open, the Applications and Services page appears with a list of services and
applications to stop. To allow the installation program to stop applications and services, click
to close the installation wizard.
Installing the Service Release in a Shared Services
If your environment uses the RightFax Shared Services Module, complete the following steps to
servers
To update RightFax servers in a Shared Services system, complete the following general steps:
servers that are joined to
the Shared Services system and on all remote servers. Remote servers include:
Microsoft Exchange servers that have the RightFax Connector for Exchange
Remote Internet Information Servers with RightFax Web applications installed.
OpenText RightFax 10.6 Service Release 3
4.4.2 Install the Service
1. Double-click RightFax10.
program opens.
2. Click Start.
3. If you have backed up the RightFax directories, select the
Installation check box and then click
4. The installation program must e
Server Administrator access to the RightFax database.
page, specify the RightFax database to update, the SQL Server administrator user name, and
the password for the database. Click
5. If you have shut down all remote RightFax services or do not use remote RightFax servers,
select the All remote RightFax services have been manually shutdown
then click Next.
6. The installation program will scan the loc
applications that are running. If RightFax services are running or if you have a RightFax
application open, the Applications and Services page appears with a list of services and
applications to stop. To allow t
Next.
7. To apply the service release, click
8. On the Changes Complete page, click
9. Restart RightFax services.
4.4.3 Repeat on the Other
1. Repeat the preceding steps on all other servers in the Shared Services system.
2. Repeat the preceding steps on all remote RightFax servers.
4.4.4 Restart RightFax S
1. Restart each RightFax node, and then restart each remote RightFax server.
2. Verify that all services are back online, and, if necessary, restart RightFax services.
4.5 Installing the Service
Important
Due to changes in RightFax 10.5 groups and cover sheets, you must use RightFax 10.5 or later clientservers.
4.5.1 Updating Existing RightFax 10.6
To install the service release on a client workstation, complete the following steps:
1. Log on to the client workstation as an Administrator.
Service Release 3 Release Notes
ervice Release on the First Server
RightFax10.6_SR3.exe. The RightFax 10.6 Service Release 3
you have backed up the RightFax directories, select the I have backed up my RightFax
check box and then click Next.
The installation program must execute, write, and create SQL statements and requires SQL
Server Administrator access to the RightFax database. On the RightFax SQL Authentication
pecify the RightFax database to update, the SQL Server administrator user name, and
he database. Click Next.
you have shut down all remote RightFax services or do not use remote RightFax servers,
All remote RightFax services have been manually shutdown
The installation program will scan the local RightFax server for RightFax services and
applications that are running. If RightFax services are running or if you have a RightFax
application open, the Applications and Services page appears with a list of services and
applications to stop. To allow the installation program to stop applications and services, click
To apply the service release, click Next.
On the Changes Complete page, click Close to close the installation wizard.
Restart RightFax services.
ther Servers in the System
Repeat the preceding steps on all other servers in the Shared Services system.
Repeat the preceding steps on all remote RightFax servers.
Services
Restart each RightFax node, and then restart each remote RightFax server.
services are back online, and, if necessary, restart RightFax services.
ervice Release on Client Computers
Due to changes in RightFax 10.5 groups and cover sheets, you must use RightFax 10.5 or later client applications with RightFax 10.5 or later
xisting RightFax 10.6 Client Applications
To install the service release on a client workstation, complete the following steps:
Log on to the client workstation as an Administrator.
10.6 Service Release 3 installation
I have backed up my RightFax
xecute, write, and create SQL statements and requires SQL
ightFax SQL Authentication
pecify the RightFax database to update, the SQL Server administrator user name, and
you have shut down all remote RightFax services or do not use remote RightFax servers,
check box and
al RightFax server for RightFax services and
applications that are running. If RightFax services are running or if you have a RightFax
application open, the Applications and Services page appears with a list of services and
he installation program to stop applications and services, click
to close the installation wizard.
Repeat the preceding steps on all other servers in the Shared Services system.
Restart each RightFax node, and then restart each remote RightFax server.
services are back online, and, if necessary, restart RightFax services.
Due to changes in RightFax 10.5 groups and cover sheets, you must use RightFax 10.5 or later
OpenText RightFax 10.6 Service Release 3
2. Double-click RightFax10.
program opens.
3. Click Start.
4. If you have backed up the RightFax server installation, select the
RightFax installation check box and click
5. The installation program will scan the local workstation for RightFax services and applications
that are running. If RightFax services are running or if you have a RightFax application open,
the Applications and Services page appears with a list of service
allow the installation program to stop applications and services, click
6. To apply the service release, click
7. On the Changes Complete page, click
4.5.2 Installing New RightFax
You can also install fresh RightFax
previous version. To do so, download the RightFax
from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289
installer can also be run from a command prompt. For more information about installing from
command prompt, see the RightFax Installation Guide.
4.6 Troubleshooting the
The installation program creates a log file that can be referenced for troublesho
RightFax10_6_SR3_date_time.log in the root of the RightFax program folder.
5 Fixed Issues
This section provides information about past issues that have been fixed
5.1 Issues fixed in this release
Issue Name
Component Issue Description
RF-9500 Admin
Utilities
DBPurge.exe
not delete all
image files when
purging a fax.
Service Release 3 Release Notes
RightFax10.6_SR3.exe. The RightFax 10.6 Service Release 3
If you have backed up the RightFax server installation, select the I have backed up my
check box and click Next.
The installation program will scan the local workstation for RightFax services and applications
that are running. If RightFax services are running or if you have a RightFax application open,
the Applications and Services page appears with a list of services and applications to stop. To
allow the installation program to stop applications and services, click Next.
To apply the service release, click Next.
On the Changes Complete page, click Close to close the installation wizard.
ew RightFax 10.6 Service Release 3 Client Application
You can also install fresh RightFax 10.6 Service Release 3 client applications without first installing
. To do so, download the RightFax 10.6 Service Release 3 client installation
https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289 and run setup.exe. This
taller can also be run from a command prompt. For more information about installing from
command prompt, see the RightFax Installation Guide.
Troubleshooting the Installation
The installation program creates a log file that can be referenced for troubleshooting. Look for the file
.log in the root of the RightFax program folder.
nformation about past issues that have been fixed in this release
Issues fixed in this release
Issue Description Resolution
DBPurge.exe may
not delete all
image files when
purging a fax.
Fixed.
10.6 Service Release 3 installation
I have backed up my
The installation program will scan the local workstation for RightFax services and applications
that are running. If RightFax services are running or if you have a RightFax application open,
s and applications to stop. To
to close the installation wizard.
Applications
without first installing a
client installation program
and run setup.exe. This
taller can also be run from a command prompt. For more information about installing from
oting. Look for the file
in this release
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-10959 Conversion
Engine
By default,
files
convert
Microsoft Word
RF-9993 DocTransport TTI and RTI
display time in
GMT, not UTC.
RF-10897 DocTransport Status of some
faxes is not
updated when LCR
is set up with
several remote
DocTransports.
Service Release 3 Release Notes
Issue Description Resolution
By default, RTF
files are not
converted with
Microsoft Word.
Fixed.
TTI and RTI lines
display time in
GMT, not UTC.
Fixed.
You can set the TTI timestamp to UTC, GMT, or
server time in the TTI Line Settings
Global Transport Settings in DocTransport
Configuration.
You can set the RTI timestamp to
~D variable in the ReceiveStampFormat
key. See the RightFax Administrator’s Guide for
more information about registry keywords.
The time stamps are constructed
time and Short date settings defined
Region and Language settings of the RightFa
Service Account:
The TTI time stamp is "<type> <ShortDate>
<LongTime>" Where type is UTC if UTC is
selected, GMT if GMT is selected, and blank i
server time is selected.
In the RTI time stamp, ~D is replaced wit
"<ShortDate> <LongTime> [UTC].”
Status of some
faxes is not
updated when LCR
is set up with
several remote
DocTransports.
Fixed.
You can set the TTI timestamp to UTC, GMT, or
TTI Line Settings area of
Global Transport Settings in DocTransport
mp to UTC with the
ReceiveStampFormat registry
key. See the RightFax Administrator’s Guide for
more information about registry keywords.
constructed using the Long
defined in the
Region and Language settings of the RightFax
"<type> <ShortDate>
<LongTime>" Where type is UTC if UTC is
selected, GMT if GMT is selected, and blank if
replaced with
"<ShortDate> <LongTime> [UTC].”.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-11132 DocTransport In certain
configurations,
DocTransport
hang when using
RightFax Connect.
RF-11033 ETransport Etransport
processes
outbound
messages slowly.
RF-10771 Exchange
Connector
After smart
resume, Exchange
notification shows
a different number
of sent pages
the fax history.
RF-10671 FaxUtil “Show image type
choice” option
does not work
when
TIFF on Windows
7.
RF-10879 FaxUtil Authentication
error when non
admin user tries to
change their
password.
RF-10669,
RF-10850
Fax Server Server module
crashes when
purging deleted
faxes during
nightly
maintenance.
Service Release 3 Release Notes
Issue Description Resolution
In certain
configurations,
DocTransport may
hang when using
RightFax Connect.
Fixed.
Etransport
processes
outbound
messages slowly.
Fixed.
After smart
resume, Exchange
notification shows
a different number
of sent pages than
the fax history.
Fixed.
“Show image type
choice” option
does not work
when selecting
TIFF on Windows
7.
Fixed.
Authentication
error when non-
admin user tries to
change their
password.
Fixed.
Server module
crashes when
purging deleted
faxes during
nightly
maintenance.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-10886,
RF-10887
Fax Server ANSI Mode option
is not saved.
RF-10892 Fax Server Cannot
date/time stamp
the
routing
invalid characters.
Service Release 3 Release Notes
Issue Description Resolution
ANSI Mode option
is not saved.
Fixed.
Cannot include
date/time stamp in
the filename for
routing, due to
invalid characters.
Certain date/time characters are not valid for use
in filenames. To replace or remove these
characters when using a time stamp in a file
name, follow these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax\Worksrv
(x64: HKEY_LOCAL_MACHINE
Wow6432Node\RightFax
#\)
2. Create a new REG_SZ called
StampUniqueBadCharsReplacement
3. Enter a single character to replace invalid
filename characters. Default is underscore
(_); clear the value to delete invalid
characters and shorten the string
accordingly.
4. Save changes and exit the registry editor.
Certain date/time characters are not valid for use
remove these
when using a time stamp in a file
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Worksrv\Worksrv#\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\Worksrv\Worksrv
called
StampUniqueBadCharsReplacement.
Enter a single character to replace invalid
filename characters. Default is underscore
(_); clear the value to delete invalid
characters and shorten the string
the registry editor.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-11117 Fax Server Server module
crashed during
nightly
maintenance on
large image
directories.
RF-9878 Notes Client Fax User’s Mail
server data is not
included when
syncing.
RF-10607 Outlook Add-
in
Faxes that had
been saved as
drafts are not sent.
RF-10765 RightFax
Connect
RightFax Connect
includes only one
billing code.
Service Release 3 Release Notes
Issue Description Resolution
Server module
crashed during
nightly
maintenance on
large image
directories.
Fixed.
Default behavior has changed so that n
maintenance no longer runs Orphan.exe by
default. Orphan should not be run as part
nightly maintenance.
To run orphan during nightly maintenance
anyway, follow these steps:
5. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax\FaxServer
(x64: HKEY_LOCAL_MACHINE
Wow6432Node\RightFax
6. Create a new DWORD called
DisableOrphanCleanup
7. Set the value to one of these options:
• 0 = Run Orphan and delete
orphaned images
• 1 = Do not run Orphan (default)
• 2 = Scan and list orphaned
images.
8. Save changes and exit the registry editor.
Fax User’s Mail
server data is not
included when
syncing.
Fixed.
Faxes that had
been saved as
drafts are not sent.
Fixed.
RightFax Connect
includes only one
billing code.
When working with RightFax Connect, the two
RightFax billing codes are combined into one
string, separated by a comma.
Default behavior has changed so that nightly
maintenance no longer runs Orphan.exe by
. Orphan should not be run as part of
run orphan during nightly maintenance
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
FaxServer\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\FaxServer\)
Create a new DWORD called
DisableOrphanCleanup.
one of these options:
0 = Run Orphan and delete
orphaned images
1 = Do not run Orphan (default)
2 = Scan and list orphaned
Save changes and exit the registry editor.
RightFax Connect, the two
RightFax billing codes are combined into one
string, separated by a comma.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-10601 SMTP
Gateway
SMTP Gateway
crashes when
sending to long
lists of recipients.
RF-10848 SMTP
Gateway
SMTP Gateway
crashes while
processing
files with word
wrap
RF-10990 Sync Module Authentication
error when deleting
users
RF-11129 Sync Module Sync Module does
not start when
server is restarted.
RF-10964 Web Client Non
cannot add or
delete folders.
RF-10787,
RF-10824
WorkServer Cannot convert
Word macro
enabled template.
Service Release 3 Release Notes
Issue Description Resolution
SMTP Gateway
crashes when
sending to long
lists of recipients.
Fixed.
SMTP Gateway
crashes while
processing .EML
files with word
wrap enabled.
Fixed. Word wrap is now disabled by default. If
you need to turn it on, follow these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax\Gateway
(x64: HKEY_LOCAL_MACHINE
Wow6432Node\RightFax
2. Create a new DWORD called
WordWrapSMTPFiles.
3. Set the value to one of these options:
• 0 = Do not use the word wrap
function.
• 1 = Word wrap with CRLF.
• 2 = Word wrap with CRLF +
space.
4. Save changes and exit the registry editor.
Authentication
error when deleting
users.
Fixed.
Sync Module does
not start when
server is restarted.
Fixed.
Non-admin users
cannot add or
delete folders.
Fixed.
Cannot convert
Word macro-
enabled template.
Fixed
is now disabled by default. If
you need to turn it on, follow these steps:
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Gateway\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\Gateway\)
Create a new DWORD called
Set the value to one of these options:
0 = Do not use the word wrap
1 = Word wrap with CRLF.
2 = Word wrap with CRLF +
Save changes and exit the registry editor.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-10854 WorkServer PeopleSoft
integration does
not use specified
cover sheet.
RF-10876 WorkServer Cannot convert
Excel
enabled template
RF-10883 WorkServer Source files
attached
ADDOC3 PCL
code are not
deleted after the
fax is sent.
RF-11154 WorkServer Faxes with bad
images
and then retry
indefinitely.
RF-11202 WorkServer Poor PDF
conversion quality
with custom fonts.
Service Release 3 Release Notes
Issue Description Resolution
PeopleSoft
integration does
not use specified
cover sheet.
Fixed.
Cannot convert
Excel macro-
enabled template.
Fixed.
Source files
attached with
ADDOC3 PCL
code are not
deleted after the
fax is sent.
Fixed.
Faxes with bad
images fail to route
and then retry
indefinitely.
Fixed.
Poor PDF
conversion quality
with custom fonts.
Fixed. The default location for fontmap files is
Worksrv\GSRes. If you need to change this
location, follow these steps for each WorkServer:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax\Worksrv
(x64: HKEY_LOCAL_MACH
Wow6432Node\RightFax
#\)
2. Create a new DWORD called
GSResFolder.
3. Enter the absolute path to the desired
folder. Relative paths cannot be used
4. Save changes and exit the registry editor.
The default location for fontmap files is
GSRes. If you need to change this
location, follow these steps for each WorkServer:
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Worksrv\Worksrv#\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\Worksrv\Worksrv
Create a new DWORD called
the absolute path to the desired
folder. Relative paths cannot be used.
Save changes and exit the registry editor.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-10849 Xerox
Connector
Job files are
discarded before
processing when
InputEdgeErase is
enabled.
5.2 Issues fixed in RightFax 10.6 Service Release 2
Issue Name
Component Issue Description
RF-8784 Enterprise Fax
Reporter
Instead of integers,
numbers with two
decimal places are
used for number of
pages in some
reports
RF-
10620
Exchange
Connector
Error when
converting .eml
attachments
RF-
10844
Fax Server Under certain error
conditions, failed
faxes will ignore
retry settings.
RF-
10625
Installation Ricoh client files not
included in update.
RF-9528 Integration
Module
Submitting an
invalid request to
the RightFax XML
API
WWW service
Service Release 3 Release Notes
Issue Description Resolution
Job files are
discarded before
processing when
InputEdgeErase is
enabled.
Fixed.
RightFax 10.6 Service Release 2
Issue Description Resolution
Instead of integers,
numbers with two
decimal places are
used for number of
pages in some
reports.
Fixed.
Error when
converting .eml
attachments
Fixed.
Under certain error
conditions, failed
faxes will ignore
retry settings.
Fixed.
Ricoh client files not
included in update.
Fixed.
ubmitting an
invalid request to
the RightFax XML
API crashes the
WWW service.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-8680 Web Client Delegates created
in Web Client do not
display proper
permissions in other
clients.
5.3 Issues fixed in RightFax 10.6
Issue Name
Component Issue Description
RF-
10523
C API Error occurs when a
non
deletes its own
faxes.
RF-9392 COM API,
Remoting API
Software that
receives
notifications of
received faxes no
longer works after
installing updates to
RightFax 10.5
RF-
10570
Client Installer FaxUtil
are only available to
the user who
installed them.
RF-
10598
Client Installer Cannot silently
install Outlook 2013
Add
8 client computers.
Service Release 3 Release Notes
Issue Description Resolution
Delegates created
in Web Client do not
display proper
permissions in other
clients.
Fixed.
RightFax 10.6 Service Release 1
Issue Description Resolution
Error occurs when a
non-Admin account
deletes its own
faxes.
Fixed.
Software that
receives
notifications of
received faxes no
longer works after
installing updates to
RightFax 10.5
Fixed. Ensure that no WorkServer is set to
process network messages.
FaxUtil shortcuts
are only available to
the user who
installed them.
Fixed.
Cannot silently
install Outlook 2013
Add-in on Windows
8 client computers.
Fixed.
Fixed. Ensure that no WorkServer is set to
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9282 Connector for
eDocs
Error message
appears when using
“Send fax via
RightFax” option in
eDocs, even if fax
sends successfully.
RF-9832 Conversion
Engine
Certain RTF files do
not convert properly.
RF-9918 Conversion
Engine
Certain Word
documents fail
conversion
high memory
usage.
RF-
10374
Conversion
Engine
Certain PCL files do
not convert properly
after applying 10.5
FP1 SR3.
RF-
10401
Conversion
Engine
Certain PDF files
fail to convert.
RF-9132 DocTransport IPK files are not
deleted
are abandoned due
to LCR dialing rule
failure.
RF-9782 DocTransport Brooktrout
configuration utility
fails after applying
RightFax 10.5 FP1.
Service Release 3 Release Notes
Issue Description Resolution
Error message
appears when using
“Send fax via
RightFax” option in
eDocs, even if fax
sends successfully.
Fixed.
Certain RTF files do
not convert properly.
Fixed.
Certain Word
documents fail
conversion with
high memory
usage.
Fixed.
Certain PCL files do
not convert properly
after applying 10.5
FP1 SR3.
Fixed.
Certain PDF files
fail to convert.
Fixed.
IPK files are not
deleted after faxes
are abandoned due
to LCR dialing rule
failure.
Fixed.
Brooktrout
configuration utility
fails after applying
RightFax 10.5 FP1.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9905 DocTransport Remote
DocTransports
ignore call grouping.
RF-
10505
DocTransport Outbound faxes are
queued behind
faxes sent by users
with restricted
outbound channel
usage.
RF-
10553
DocTransport DocTransport
memory leak on
Windows Server
200
RF-
10595
DocTransport Fax status remains
at “Scheduled to be
Sent” when fax is
Least
to a server to be
sent out via
RightFax Connect.
Service Release 3 Release Notes
Issue Description Resolution
Remote
DocTransports
ignore call grouping.
Fixed.
Outbound faxes are
queued behind
faxes sent by users
with restricted
outbound channel
usage.
Fixed. To ensure that faxes from unrestricted
users are not queued behind faxes
restricted users, follow these steps:
5. Open the Windows Registry
key HKEY_LOCAL_MACHINE
Software\RightFax\DocTransport
(x64: HKEY_LOCAL_MACHINE
Wow6432Node\RightFax
6. Create a new DWORD called
GetAllFaxesFromSendQueue.
7. Set the value to 1.
8. Save changes and exit the registry editor.
Important: Load balancing will not work as
expected with this registry value
DocTransport
memory leak on
Windows Server
2008 R2.
Fixed.
Fax status remains
at “Scheduled to be
Sent” when fax is
Least-Cost Routed
to a server to be
sent out via
RightFax Connect.
Fixed.
from unrestricted
are not queued behind faxes from
, follow these steps:
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
DocTransport\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\DocTransport\)
Create a new DWORD called
GetAllFaxesFromSendQueue.
Save changes and exit the registry editor.
: Load balancing will not work as
value enabled.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9014 Enterprise Fax
Manager
EFM requires VC++
2005 redistributable
when opening
DocTransport
Configuration.
RF-
10212
Enterprise Fax
Manager
When running EFM
on a client
computer, the client
computer name
replaces the MSMQ
server name in
DocTransport
configuration.
RF-8921 Exchange
Connector
When a fax is sent
from Outlook to a
recipient with
Hebrew characters
in the TO name, the
RCPT
removed from the
header file.
RF-
9521,
RF-9457
Exchange
Connector
RightFax Exchange
Connector moves
all .BAD files from
the Pickup directory
to the RightFax_
BadInboundEmail
directory.
Service Release 3 Release Notes
Issue Description Resolution
EFM requires VC++
2005 redistributable
when opening
DocTransport
Configuration.
Fixed.
When running EFM
on a client
computer, the client
computer name
replaces the MSMQ
server name in
DocTransport
configuration.
Fixed.
When a fax is sent
from Outlook to a
recipient with
Hebrew characters
in the TO name, the
RCPT TO line is
removed from the
header file.
Fixed.
RightFax Exchange
Connector moves
all .BAD files from
the Pickup directory
to the RightFax_
BadInboundEmail
directory.
Fixed. .BAD files that were not created by
RightFax are ignored.
Fixed. .BAD files that were not created by
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9990 Exchange
Connector
Processing is
delayed if the
FQDN or IP is used
instead of the
RightFax server
name in the Outlook
plugin.
RF-
10090
Exchange
Gateway
"Send out of default
user" option is
intermittently
available on Branch
Office server.
RF-
10485
Exchange
Gateway
User’s General
Voice number
appears as the
From Name on
coversheets when
sending from
Outlook.
RF-
10528
Exchange
EWS
Connector
Regular emails sent
to the EWS mailbox
are not removed.
RF-
10529
Exchange
EWS
Connector
Exchange EWS
reports warnings on
startup.
RF-
10534
Exchange
EWS
Connector
Typographical error
in debug error
message.
Service Release 3 Release Notes
Issue Description Resolution
Processing is
delayed if the
FQDN or IP is used
instead of the
RightFax server
name in the Outlook
plugin.
Fixed.
"Send out of default
user" option is
intermittently
available on Branch
Office server.
Fixed. This option is not available with the Branch
Office Server license.
User’s General
Voice number
appears as the
From Name on
coversheets when
sending from
Outlook.
Fixed.
Regular emails sent
to the EWS mailbox
are not removed.
Fixed. Bad messages are moved to the Deleted
Items folder. Administrators can configure
retention of deleted items by using Exchange
Administrator.
Exchange EWS
reports warnings on
startup.
Fixed.
Typographical error
in debug error
message.
Fixed.
Fixed. This option is not available with the Branch
Fixed. Bad messages are moved to the Deleted
Items folder. Administrators can configure
retention of deleted items by using Exchange
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9012 External
Document
Connector
Unhandled
exception
Configuration
Wizard
adding Konica
Minolta MFP (one
way)
RF-9386 External
Document
Connector
Searchable PDFs
not properly
converted by XML
Generator
RF-9690 External
Document
Connector
Single Sign On
does not work with
Konica Minolta
Native connector.
(User must enter
credentials.)
RF-9715 External
Document
Connector
Service Release
installer removes
Konica Native
websites from IIS.
RF-
10183
External
Document
Connector
RightFax 10.5 SR3
does not include the
client for Ricoh
GW+Devices.
RF-
10501
External
Document
Connector
RightFaxKonicabES
Tservice.exe uses
100% of CPU after
brief loss of
connectivity during
scanning at MFP.
Service Release 3 Release Notes
Issue Description Resolution
Unhandled
exception in EDC
Configuration
Wizard when
adding Konica
Minolta MFP (one-
way) module.
Fixed.
Searchable PDFs
not properly
converted by XML
Generator
Fixed.
Single Sign On
does not work with
Konica Minolta
Native connector.
(User must enter
credentials.)
Fixed.
Service Release
installer removes
Konica Native
websites from IIS.
Fixed.
RightFax 10.5 SR3
does not include the
client for Ricoh
GW+Devices.
Fixed.
RightFaxKonicabES
Tservice.exe uses
100% of CPU after
brief loss of
connectivity during
scanning at MFP.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10512
External
Document
Connector
Unable to add
services in EDC
Monitor.
Service Release 3 Release Notes
Issue Description Resolution
Unable to add
services in EDC
Monitor.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9160 FaxUtil FaxUtil
responding when
SQL server
connection is lost.
Service Release 3 Release Notes
Issue Description Resolution
FaxUtil stops
responding when
SQL server
connection is lost.
Fixed. A timer has been added that lets the user
know that “The process is taking longer than
expected.” This message appears in English but
will be localized in a future full version. The
default timer is 60 seconds. To change this
value, follow these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax Client
(x64:
HKEY_LOCAL_MACHINE
Wow6432Node\RightFax Client
2. Add a REG_DWORD called
WatchDogTimeOutMilliseconds
the value to the desired number of
milliseconds. (Default is 60000.)
3. Save changes and exit the registry
editor.
If you want to change the message to your local
language before the localized release, follow
these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax Client
(x64:
HKEY_LOCAL_MACHINE
Wow6432Node\RightFax Client
2. Add a REG_SZ called
WatchDogTimeOutMessage
value to the desired message. If this
value is not set, the default message in
RFLanguage.dll will be used.
3. Save changes and exit the registry
editor.
Fixed. A timer has been added that lets the user
know that “The process is taking longer than
expected.” This message appears in English but
will be localized in a future full version. The
is 60 seconds. To change this
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
RightFax Client\FUW32
HKEY_LOCAL_MACHINE\Software\
RightFax Client\FUW32)
Add a REG_DWORD called
meOutMilliseconds. Set
the value to the desired number of
milliseconds. (Default is 60000.)
Save changes and exit the registry
If you want to change the message to your local
language before the localized release, follow
Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
RightFax Client\FUW32
HKEY_LOCAL_MACHINE\Software\
RightFax Client\FUW32)
Add a REG_SZ called
WatchDogTimeOutMessage. Set the
value to the desired message. If this
ot set, the default message in
RFLanguage.dll will be used.
Save changes and exit the registry
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9579 FaxUtil Routing code
missing when
viewing user
account when using
RightFax 10.5 FP1
SR2 client with a
RightFax 9.4 or 9.3
server.
RF-9783 FaxUtil FaxUtil Phonebook
only displays the
first 16 characters
of the "Company"
column.
RF-9830 FaxUtil Orphaned files in
client directories
occasionally
additional pages
appear
subsequent faxes
RF-9837 FaxUtil Blocked fax status
and/or history
message is
truncated.
RF-9922 FaxUtil Not all page
orientations are
saved after
pages of a fax.
Service Release 3 Release Notes
Issue Description Resolution
Routing code
missing when
viewing user
account when using
RightFax 10.5 FP1
SR2 client with a
RightFax 9.4 or 9.3
server.
Fixed.
FaxUtil Phonebook
only displays the
first 16 characters
of the "Company"
column.
Fixed. The first 20 characters are displayed in list
views to save processing time. When the contact
is selected, the entire record is loaded.
Orphaned files in
client directories
occasionally cause
additional pages to
appear in
subsequent faxes.
Fixed.
Blocked fax status
and/or history
message is
truncated.
Fixed.
Not all page
orientations are
saved after rotating
pages of a fax.
Fixed.
Fixed. The first 20 characters are displayed in list
views to save processing time. When the contact
is selected, the entire record is loaded.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9996 FaxUtil Stray characters
appear on the cover
sheet after clicking
the cover sheet
notes tab but not
entering any cover
sheet notes.
RF-
10029
RF-
10030
FaxUtil Fax is deleted when
a user attempts to
Edit a fax
another user is
forwarding the
same fax to a new
number.
RF-
10375
FaxUtil User's "hold for
preview" setting is
ignored when
sending a combined
fax.
RF-
10468
FaxUtil, Web
Client
When sending
through RightFax
Connect, calls to
blocked
display a
transmission failure
status.
Service Release 3 Release Notes
Issue Description Resolution
Stray characters
appear on the cover
sheet after clicking
the cover sheet
notes tab but not
entering any cover
sheet notes.
Fixed.
Fax is deleted when
a user attempts to
Edit a fax while
another user is
forwarding the
same fax to a new
number.
Fixed.
User's "hold for
preview" setting is
ignored when
sending a combined
fax.
Fixed.
When sending
through RightFax
Connect, calls to
blocked numbers
display a
transmission failure
status.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9795 Fax Server Cannot route faxes
to a folder and
assign the file
names based on
the date and time.
RF-9880 Fax Server RightFax retries
faxes that are
rejected by the
RightFaxConnect
service.
RF-
10135
Fax Server Unnecessary
events build up for
users who have not
requested
notifications.
Service Release 3 Release Notes
Issue Description Resolution
Cannot route faxes
to a folder and
assign the file
names based on
the date and time.
Fixed. To name saved files with the date and
time, follow these steps:
9. Open the Windows Registry
key HKEY_LOCAL_MACHINE
Software\RightFax\Worksrv
(x64: HKEY_LOCAL_MACHINE
Wow6432Node\RightFax
Worksrv#\)
10. Create a new DWORD called
UseDateTimeAsRoutedFileName.
11. Set the value to 1. The file will be named
using the server’s received date and time
in the format mmddyyyyhhmmss.xxx
where xxx is the route format (default is
.TIF).
12. Save changes and exit the registry editor.
The UseReceiveStampUnique registry entry
must also be set to 1. See the Administrator
Guide for more information about routing
received faxes to a network directory.
RightFax retries
faxes that are
rejected by the
RightFaxConnect
service.
Fixed.
Unnecessary
events build up for
users who have not
requested
notifications.
Fixed.
Fixed. To name saved files with the date and
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
Worksrv\Worksrv#\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\Worksrv\
Create a new DWORD called
UseDateTimeAsRoutedFileName.
Set the value to 1. The file will be named
using the server’s received date and time
in the format mmddyyyyhhmmss.xxx
where xxx is the route format (default is
Save changes and exit the registry editor.
The UseReceiveStampUnique registry entry
also be set to 1. See the Administrator
Guide for more information about routing
received faxes to a network directory.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10253
Fax Server Automatic OCR
does not work when
"Disable routing of
faxes with error" is
selected.
RF-
9798,
RF-
10265
Fax Server A portion of the
maintenance cycle
runs on each node
of a Shared
Services
environment (2
node) even though
one node is
configured to NONE
SET.
RF-
10412
Fax Server Orphaned files are
not being logged
during nightly
maintenance.
RF-
10504
Fax Server Retries include
entire fax when
Smart Resume is
enabled.
RF-
10165
Fax Server,
DocTransport
Duplicates occur
when sending a
batch of faxes if a
dialing rule sends
from one remote
DocTransport to
another.
Service Release 3 Release Notes
Issue Description Resolution
Automatic OCR
does not work when
"Disable routing of
faxes with error" is
selected.
Fixed.
A portion of the
maintenance cycle
runs on each node
of a Shared
Services
environment (2
node) even though
one node is
configured to NONE
SET.
Fixed. On the Advanced tab of Server
Configuration, the Scheduled Time
longer includes None Set; the defa
2:00 am. To exclude a node from performing
maintenance, select the Exclude this server
check box. Be sure that at least one node is
configured to perform maintenance.
Orphaned files are
not being logged
during nightly
maintenance.
Fixed.
Retries include
entire fax when
Smart Resume is
enabled.
Fixed.
Duplicates occur
when sending a
batch of faxes if a
dialing rule sends
from one remote
DocTransport to
another.
Fixed.
Fixed. On the Advanced tab of Server
Scheduled Time list no
; the default value is
2:00 am. To exclude a node from performing
Exclude this server
check box. Be sure that at least one node is
configured to perform maintenance.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-8097 Installation Cannot uninstall a
silent
client.
RF-9919 Integration
Module
Buffer.exe hangs if it
attempts to process
a locked file.
RF-
10520
Integration
Module
Integration Module
Configuration
crashes when a
quotation mark is
entered into the
“Pattern to use for
Filename Search”
text box.
RF-9527 Java/XML API Cannot specify
native file
attachments using
the Java/XML API.
RF-8938 Lotus Notes
Gateway
Notes cleanup
throws an overflow
error when running
the RightFax
Perform Log
Maintenance agent.
RF-
10248
Lotus Notes
Gateway
Fax images are not
embedded in email
body when set to do
so in Lotus Notes.
Service Release 3 Release Notes
Issue Description Resolution
Cannot uninstall a
silently installed
client.
Fixed.
Buffer.exe hangs if it
attempts to process
a locked file.
Fixed.
Integration Module
Configuration
crashes when a
quotation mark is
entered into the
“Pattern to use for
Filename Search”
text box.
Fixed.
Cannot specify
native file
attachments using
the Java/XML API.
Fixed.
To attach a native file by using XML, add the
following attribute: native=“yes”
To attach a native file by using the Java API, use
the addAttachment_Native function of the
RFaxSubmit class.
Notes cleanup
throws an overflow
error when running
the RightFax
Perform Log
Maintenance agent.
Fixed.
Fax images are not
embedded in email
body when set to do
so in Lotus Notes.
Fixed.
To attach a native file by using XML, add the
native=“yes”
To attach a native file by using the Java API, use
the addAttachment_Native function of the
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10263
Lotus Notes
Gateway
Automatically
creating users for
unknown senders
slows down
processing.
RF-8583 Outlook Fax
Add-in
Shared
failover does not
work with Outlook
2013 add
RF-9628 Outlook Fax
Add-in
Outlook 2010 add
sets fax messages
to low importance
by default.
RF-9890 Outlook Fax
Add-in
Unable to use
contacts in Outlook
2010 to send faxes
via
spaces &
parentheses in the
fax numbers.
RF-
10055
Outlook Fax
Add-in
RightFax server
name field is not
automatically
populated during
installation.
RF-
10411
Outlook Fax
Add-in
Cannot forward a
received fax email
in Outlook 2010.
The Fax Viewer
opens instead.
Service Release 3 Release Notes
Issue Description Resolution
Automatically
creating users for
unknown senders
slows down
processing.
Fixed.
Shared Services
failover does not
work with Outlook
2013 add-in.
Fixed.
Outlook 2010 add-in
sets fax messages
to low importance
by default.
Fixed.
Unable to use
contacts in Outlook
2010 to send faxes
via SMTP due to
spaces &
parentheses in the
fax numbers.
Fixed.
RightFax server
name field is not
automatically
populated during
installation.
Fixed.
Cannot forward a
received fax email
in Outlook 2010.
The Fax Viewer
opens instead.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-6048 Product
Licensing Utility
Product Licensing
Utility lists incorrect
web address for
alternate activation
site.
RF-
10418
Remoting API Remoting
records an incorrect
error in the
RightFax event log
on startup.
RF-9332 SAP Connector SAP Gateway does
not reconnect after
SAP server restarts.
RF-9719 SAP Connector SAP connector
connects to the
Gateway Host port
instead of the
Application Host
port.
RF-9778 SAP Connector RightFax attempts
to process email
messages in
addition to faxes.
Service Release 3 Release Notes
Issue Description Resolution
Product Licensing
Utility lists incorrect
web address for
alternate activation
site.
Fixed.
Remoting Service
records an incorrect
error in the
RightFax event log
on startup.
Fixed.
SAP Gateway does
not reconnect after
SAP server restarts.
Fixed.
SAP connector
connects to the
Gateway Host port
instead of the
Application Host
port.
Fixed. The client uses the Gateway Host settings
and the server uses the Application Host
settings.
RightFax attempts
to process email
messages in
addition to faxes.
Fixed.
Fixed. The client uses the Gateway Host settings
and the server uses the Application Host
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-9491 SharePoint
Connector
SharePoint 2010 is
unable to import
from Rightfax if
Central
Administration is not
running on the Web
Front End server.
RF-9709 SharePoint
Connector
RightFax
Sharepoint logs
always write to the
default location.
RF-9825 SharePoint
Connector
With RightFax Web
Services, an
exception occurs
while trying to write
a
event log.
Service Release 3 Release Notes
Issue Description Resolution
SharePoint 2010 is
unable to import
from Rightfax if
Central
Administration is not
running on the Web
Front End server.
Fixed. This update places a new “RFMoss
Connector for SharePoint 2010.msi” file in the
RightFax\SharePoint\2010 folder on the
RightFax server. On each SharePoint server,
uninstall the current RightFax Connector for
SharePoint 2010 and install this new one.
After reinstalling on all SharePoint 2010 servers:
1. Deactivate and reactive the RightFax
components in the Manage Farm
Features section of the Central
Administration site.
2. Deactivate and reactive the RightFax
components in the Site Collection
Features section of the Central
Administration site.
3. Re-establish the connection to the
RightFax server by following the “Adding
a RightFax Server” steps in the RightFax
10.5 Connector for Microsoft SharePoint
2010 Administrator Guide.
RightFax
Sharepoint logs
always write to the
default location.
Fixed.
With RightFax Web
Services, an
exception occurs
while trying to write
login error to the
event log.
Fixed.
Fixed. This update places a new “RFMoss
Connector for SharePoint 2010.msi” file in the
2010 folder on the
erver. On each SharePoint server,
uninstall the current RightFax Connector for
SharePoint 2010 and install this new one.
After reinstalling on all SharePoint 2010 servers:
Deactivate and reactive the RightFax
components in the Manage Farm
of the Central
Deactivate and reactive the RightFax
components in the Site Collection
Features section of the Central
establish the connection to the
RightFax server by following the “Adding
steps in the RightFax
10.5 Connector for Microsoft SharePoint
2010 Administrator Guide.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10582
SharePoint
Connector
Cannot add a
RightFax server
with “0” in the
second or third
octet of the IP
address.
RF-9598 SMTP
Gateway
Received SMS
messages are not
routed to the user’s
email as defined in
inbound routing.
RF-9601 SMTP
Gateway
The From field is
truncated on
coversheets when
sending with email
gateway.
RF-9796 SMTP
Gateway
MSG attachments
are removed by the
SMTP gateway.
RF-9812 SMTP
Gateway
Spaces are
replaced with
underscores in
email subject lines
that contain
diacritical
characters.
Service Release 3 Release Notes
Issue Description Resolution
Cannot add a
RightFax server
with “0” in the
second or third
octet of the IP
address.
Fixed.
Received SMS
messages are not
routed to the user’s
email as defined in
inbound routing.
Fixed.
The From field is
truncated on
coversheets when
sending with email
gateway.
Fixed.
MSG attachments
are removed by the
SMTP gateway.
Fixed.
Spaces are
replaced with
underscores in
email subject lines
that contain
diacritical
characters.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10024
SMTP
Gateway
Failed fax
notifications omit
the subject line of
the original e
RF-
10502
SMTP
Gateway
SMTP Gateway
crashes when
configured for
Office365.
RF-
10511
SMTP
Gateway
Mail headers
appear on the first
page of the fax
body
POP3.
Service Release 3 Release Notes
Issue Description Resolution
Failed fax
notifications omit
the subject line of
the original e-mail.
To include the subject line in failed fax
notifications, follow these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax\FaxServer
(x64: HKEY_LOCAL_MACHINE
Wow6432Node\RightFax
2. Create a new DWORD called
AllowMultipleGatewayNotifications
3. Enter one of the following values:
• 1 = On.
• 2 = Off.
Save changes and exit the registry editor.
SMTP Gateway
crashes when
configured for
Office365.
Fixed.
Mail headers
appear on the first
page of the fax
body when using
POP3.
Fixed.
To include the subject line in failed fax
notifications, follow these steps:
Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\
FaxServer\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\/FaxServer\)
Create a new DWORD called
AllowMultipleGatewayNotifications.
Enter one of the following values:
Save changes and exit the registry editor.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10517
SMTP
Gateway
The first attachment
is deleted from the
fax if the email has
attachments but no
body.
RF-
10585
SMTP
Gateway
Email gateway
generates 505
errors when SMTP
server is
stmp.office365.com.
RF-
10593
SMTP
Gateway
PoP3 does not work
when server is
Office365.outlook.c
om.
RF-
10287
Sync Module Cannot sync users
from Active
Directory when
using
regional settings.
RF-
10414
Sync Module Cannot sync user
with a name of 15
or more Japanese
characters.
Service Release 3 Release Notes
Issue Description Resolution
The first attachment
is deleted from the
fax if the email has
attachments but no
body.
Fixed. To ensure that all attachments are
included when there is no email body, follow
these steps:
1. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE
Software\RightFax\Gateway
(x64: HKEY_LOCAL_MACHINE
Wow6432Node\RightFax
2. Create a new DWORD called
ForceBlankBody.
3. Set the value to 1.
Save changes and exit the registry editor.
Email gateway
generates 505
errors when SMTP
server is
stmp.office365.com.
Fixed.
PoP3 does not work
when server is
Office365.outlook.c
om.
Fixed.
Cannot sync users
from Active
Directory when
using Hebrew
regional settings.
Fixed
Cannot sync user
with a name of 15
or more Japanese
characters.
Fixed. Because of database field size limitations,
entries using multi-byte character sets may be
truncated at nine characters.
Fixed. To ensure that all attachments are
included when there is no email body, follow
Registry Editor to the
key HKEY_LOCAL_MACHINE\
Gateway\
(x64: HKEY_LOCAL_MACHINE\Software\
RightFax\Gateway\)
Create a new DWORD called
Save changes and exit the registry editor.
Fixed. Because of database field size limitations,
byte character sets may be
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10482
Sync Module Different users that
share the same
email address are
combined into one
RightFax account.
RF-
10521
Sync Module Sync Module on a
single server
reports that another
server already
performed a sync
operation.
RF-
10134
Web Client Cannot sign in as a
delegate with NT
Authentication
selected.
RF-
10189
Web Client WebClient fax
history does not
show resulting
status code for
faxes sent or
received with
RightFax Connect.
RF-
10246
Web Client Web client does not
show the
status of failed
faxes.
RF-
10417
Web EFM Notification field of
users created in
Web EFM is not
populated in EFM.
Service Release 3 Release Notes
Issue Description Resolution
Different users that
share the same
email address are
combined into one
RightFax account.
Fixed.
Sync Module on a
single server
reports that another
server already
performed a sync
operation.
Fixed.
Cannot sign in as a
delegate with NT
Authentication
selected.
Fixed.
WebClient fax
history does not
show resulting
status code for
faxes sent or
received with
RightFax Connect.
Fixed.
Web client does not
show the correct
status of failed
faxes.
Fixed.
Notification field of
users created in
Web EFM is not
populated in EFM.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-3175 WebUtil Coversheet
selection is not
retained when
sending a fax.
RF-9433 WebUtil Down arrow next to
the New button
does not work when
WebUtil is displayed
in Arabic.
RF-9721 WebUtil Remoting service
generates warnings
when sending a
document from
WebUtil.
RF-9711 WorkServer If the user does not
exist on the
destination
Interconnect
creates orphaned
fax database
records.
RF-9908 WorkServer "Print Operation
Failed" error when
printing to a
Windows GDI
printer from FaxUtil.
Service Release 3 Release Notes
Issue Description Resolution
Coversheet
selection is not
retained when
sending a fax.
Fixed.
Down arrow next to
the New button
does not work when
WebUtil is displayed
in Arabic.
Fixed.
Remoting service
generates warnings
when sending a
document from
WebUtil.
Fixed.
If the user does not
exist on the
destination server,
Interconnect
creates orphaned
fax database
records.
Fixed.
"Print Operation
Failed" error when
printing to a
Windows GDI
printer from FaxUtil.
Fixed.
OpenText RightFax 10.6 Service Release 3
Issue Name
Component Issue Description
RF-
10132
WorkServer Landscape pdf file
is shrunk to A5 size
when
NativeDocControl
(PDF,2) is enabled
and fax resolution is
normal.
RF-
10257
WorkServer PowerPoint
presentation (PPT)
files are converted
in portrait instead of
landscape
orientation.
RF-
10496
WorkServer XML files fail
conversion.
RF-
10561
WorkServer Certain PostScript
files fail to covert.
Service Release 3 Release Notes
Issue Description Resolution
Landscape pdf file
is shrunk to A5 size
when
NativeDocControl
(PDF,2) is enabled
and fax resolution is
normal.
Fixed.
PowerPoint
presentation (PPT)
files are converted
in portrait instead of
landscape
orientation.
Fixed.
XML files fail
conversion.
Fixed. Server-Side Application Conversion must
be enabled for Internet Explorer in order to
convert XML files.
Certain PostScript
files fail to covert.
Fixed.
Side Application Conversion must
be enabled for Internet Explorer in order to
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