OpenScape Office MX V2 Sales Release

Sales Information I 31.10.2010

OpenScape Office MX V2 The Unified Communications solutions for the small and medium-sized enterprises

Sales Release

Sales Information II 31.10.2010

Table of Contents

1 OpenScape Office MX Introduction .................................................................1 1.1 Product Brief .........................................................................................................................2 1.2 Product Positioning.............................................................................................................3

2 System Architecture............................................................................................5

2.1 One-box and Multibox Systems .......................................................................................5 2.1.1 Standard Interfaces ..................................................................................................... 1 2.1.2 Gateway modules ........................................................................................................ 2 2.1.3 Power supply ............................................................................................................... 2 2.1.4 Licensing...................................................................................................................... 2 2.1.5 OpenScape Office Assistant........................................................................................ 4 2.1.6 Subscribers/Stations.................................................................................................... 5 2.1.7 Capacity Limits ............................................................................................................ 5 2.1.8 Uniform Call Distribution .............................................................................................. 5 2.1.9 Voicemail and Faxes ................................................................................................... 6 2.2 Security...................................................................................................................................6 2.2.1 Secure access ............................................................................................................. 6 2.2.2 Firewall......................................................................................................................... 7 2.2.3 Security at the Phone .................................................................................................. 7 2.3 Connectable Phones, Devices and Infrastructure Components..............................8

3 OpenScape Office MX Key Features................................................................9

3.1 Key Highlights.......................................................................................................................9 3.2 Feature Overview .................................................................................................................9 3.2.1 Unified Communication - myPortal ............................................................................ 10 3.2.2 myPortal for Outlook .................................................................................................. 10 3.2.3 New in myPortal and myPortal for Outlook................................................................ 11 3.2.4 myAttendant............................................................................................................... 14 3.2.5 New in myAttendant................................................................................................... 15 3.3 OpenScape Office Contact Center.................................................................................15 3.4 Mobility .................................................................................................................................16 3.5 Conferencing .......................................................................................................................18

4 IP Network Requirements and Pre-requisites.............................................. 20 4.1 IP Network Requirements for IP Telephony (VoIP)....................................................20 4.2 Implementation and Networking Scenarios ................................................................20 4.2.1 Basic Scenario........................................................................................................... 20 4.2.2 LAN Scenario............................................................................................................. 21 4.3 Prerequisites for myPortal / myPortal for Outlook / MyAttendant / my Fax

Printer....................................................................................................................................22

OpenScape Office MX V2

SECPL Page 1 October 2010

1 OpenScape Office MX Introduction

The only unified communications platform built specifically for small and medium sized business

OpenScape Office MX is an all-in-one, easy to access, secure, reliable platform designed to meet the challenges faced by small to medium-sized businesses. It supports up to 150 users and helps organizations get more done each day, improve customer service and save money.

Most complete all-in-one unified communications platform

• includes the industry’s broadest suite of leading-edge UC capabilities on a single platform

• Supports integrated SIP-based voice and conferencing services, voicemail, messaging, multiple mobility options, a new multimedia contact center, and our renowned presence capabilities.

Easy-to-access unified communications

• incredibly easy to use without requiring extensive training or complex configuration making it ideal for the SMB environment and budget

• intuitive feature set that’s well integrated with Microsoft Outlook (via the myAgent for Outlook toolbar) so users can easily launch conference calls, record calls, check peers’ presence status, as well as control how, when, and by whom they can be contacted

Secure and reliable OpenSmart architecture

OpenSmart architecture provides a reliable, secure, serviceable, and manageable foundation that works quietly in the background while giving you peace of mind

• includes integrated VPN and stateful-inspection firewall for robust security

• built-in WLAN, IP-DECT, and cellular functionality provide the perfect opportunity to introduce mobile UC

• multiple (included) carrier connectivity modules make it extremely easy to connect to the telephony network via broadband, digital, or analog lines.



1.1 Product Brief

OpenScape Office MX is a purely IP-based, all-in-one appliance unified communications solution with integrated applications such as Presence status, messaging functions, conference management and Contact Center for companies with 10 to 150 subscribers.

OpenScape Office MX is easy to operate and offers the following with the integrated OpenScape Office applications:

• Unified communications – OpenScape Office UC Application

• Multimedia Contact Center

• Mobile options for mobile employees – WLAN and Cellular

• Telephony, Voicemail, fax, and conferencing

• Security – VPN and firewall

• Carrier connectivity via broadband, digital and analog lines.

• Open interfaces for the integration of external applications.

The entire system is managed by a simple web-based management interface and features a number of intuitive configuration wizards that make installation and ongoing administration simple.



1.2 Product Positioning

OpenScape Office works both on OpenScape Office MX and HiPath 3000 V8. No matter which platform or voice technology the customer goes for, we can help they transit from telephony to UC at their own pace and at their own terms –

• OpenScape Office MX is a purely IP-based, all-in-one appliance that makes rolling out UC to new environments easily.

• HiPath 3000 is an award-winning hybrid communications platform that supports TDM, analog and IP. OpenScape Office for HiPath 3000 provides UC capability to HiPath 3000 users.

Quick Comparison –

OpenScape Office MX vs. HiPath 3000 with OpenScape Office

______________________________________________________________

OpenScape Office MX HiPath 3000 and OpenScape

Office

IP-based Unified Communications Unified Communications for hybrid

And voice pre-integrated in a single box environments – TDM, analog or IP

Up to 150 users Up to 384 users

Intuitive Drag & Drop Conferencing Traditional voice conferencing –

For upto 16 participants Xpressions Compact

Future-oriented IP solution delivers Ideal value-add option to integrate Internet telephony at an exceptional value UC into HiPath 3000 installed base

OpenScape Office Multimedia Contact OpenScape Office Multimedia Center starting with as few as 4 agents Contact Center for HiPath 3800



Page 3Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AGFebruary 2010 OpenScape Office MX

Product Presentation

50050 100 150 200 250 300 350 400 450

OpenScape Office UC ApplicationOpenScape Office UC Application

HiPath 1100HiPath 1100

HiPath 3000HiPath 3000

OpenScape Office MXOpenScape Office MX

UC

A

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licatio

ns

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nverg

ed

Pla

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rmT

DM

Pla

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rmPortfolio Positioning

No of users

Page 25Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AGJanuary 2010

OpenScape Office

A Common UC Domain Across Platforms and Technologies

OpenScape Office

UC SUITE

Optimize Enhance Transform

HiPath 3000 V8

PLATFORM

OpenScape Office MX

PLATFORM

Siemens UC is environment agnostic: Analog, TDM, or IP are supported

OpenPath



2 System Architecture

2.1 One-box and Multibox Systems

Depending on the system configuration, OpenScape Office MX can be used as a one-box system or as a multibox system. Every system box can be equipped with up to three gateway modules. The number of system boxes and gateway modules determines the number of available stations and interfaces.

• Modular and Scalable System Unit Rack mounted housing supporting the new µTCA industrial standard, powerful AMD Sempron CPU, 1GB memory, 80 GB hard disk

• Pure IP System Native IP internal board-to-board via powerful Gigabit data bus backplane

• Gateway Modules for All TDM Configurations

• Individual Scalability 3 deployable slots for gateway modules per system box

• Gigabit LAN Powerful Internet access and uplink to customers’ IP infrastructure

OpenScape Office MX System Box

One-box system

A one-box system consists of one system box.

Multibox system

Multibox systems consist of two or three system boxes. One central box and one or two expansion boxes. The multibox system has a central database and is administered centrally. Station configuration in one-box and multibox systems.

The station configuration of OpenScape Office MX depends on the number of system boxes.

– One system box = up to 50 stations

– Two system boxes = up to 100 stations

– Three system boxes = up to 150 stations

The OpenScape Office MX communication system can be installed as a standalone unit or in a 19’’ rack (each box takes 1.5 RU).





2.1.1 Standard Interfaces

Standard interfaces (motherboard):

– 4x Gigabit LAN ports, internal

– 1x Gigabit DMZ port

– 1x Gigabit WAN port, external (for internet access, etc.)

– 1x USB control

– 1x USB server (for Backup)

Internet connection: 1 Internet Service Provider (ISP). Four Internet Telephony Service Providers



2.1.2 Gateway modules

The 3 slots per system box are for the use of various gateway modules:

Optional Gateway Modules

• GMS = Gateway module with 4 S0 ports for the ISDN trunk connection or the ISDN station connection (4 BRI).

• GMSA = Gateway module with 4 S0 ports for the ISDN trunk connection or ISDN station connection and 4 a/b interfaces for the analog station connection (4 BRI + 4 Analog Ext).

• GME = Gateway module with 1 S2M port for the ISDN Primary Rate Interface (1 PRI).

• GMAA = Gateway module with 4 a/b interfaces for the analog trunk connection and 2 a/b interfaces for the analog station connection (4 CO + 2 Analog Ext).

• GMAL = Gateway module with 8 a/b interfaces for the analog station connection (8 Analog Ext).

Features on Analog Extensions:

• The Analog Extensions can be supported at max distance of 2km (max loop resistance 600 ohms).

• The Caller ID is supported on both Analog trunks and analog extensions.

2.1.3 Power supply

OpenScape Office MX works on AC power supply. The power consumption per box is 75W to 250 W, depending on the configuration. UPS can be provided separately to provide battery backup.

2.1.4 Licensing

For OpenScape Office MX, three different basic license packages are available for basic operation. To expand OpenScape Office MX, additional licenses (e.g., 5 additional Comfort User licenses) can be purchased. Regardless of the selected basic license package, the communication system can be expanded to a maximum of 150 IP stations. For every IP station, a Comfort User or Comfort Plus User license is required.



The following licenses are available:

Basic License Package Basic License

Package 10 Plus

Basic License

Package 20

Basic License Package 20

Plus System license 1x 1x 1x

Comfort User license 15x

Comfort Plus User license 10x 5x 20x

Media Stream channels licenses

4x 4x 4x

CSTA application interface (for OpenScape Office application)

1x 1x 1x

Contact Center Basic License Package

– 1x license for usage of the contact center

– 4x licenses for Contact Center agents (myAgent)

– 1x license for the CSTA application interface (e.g., for TAPI)

Comfort User (available in 1 or package of 100 units)

– Usage of all communication functions of OpenScape Office MX

– Unified Communications functions via myPortal The "Fax incoming/outgoing", "Conference Management" and "Mobility Entry" features are excluded for the Comfort User.

– Managing voicemail (only possible with system phones)

– Analog stations are always "Comfort User" and do not require any additional license.

P L A T F O R M H A R D W A R E

GMAL

OpenScape Office MX

GMSA GMAA GMS GME

Base License Package 10 plus

Base License Package 20 / 20 Plus

CSTA Application Interface

Media Stream Channel License

B A S E L I C E N S I N G

myPortal for Outlook

myAttendant

myAgent*

Contact Center Fax

Contact Center Email

myReports

U S E R C O N T A C T

Comfort User / Comfort Plus User Base License Package Contact Center (includes 1 free CSTA license)



Comfort Plus User (available in 1 or package of 100 units)

– Usage of all communication functions of OpenScape Office MX (only possible with system phones)

– Unified Communications functions via myPortal (only possible with system phones).

– Fax incoming/outgoing

– Conference management

– Mobility Entry

– Managing voicemail (only possible with system phones)

CSTA Application Interface

For a CSTA connection to enable the use of CSTA applications. A total of 7 CSTA connections may be licensed. For every CSTA connection, a separate CSTA license is required. Different priorities (levels) are assigned to the CSTA applications.

– OpenScape Office: Level 1

– TAPI 170 V2 R1: Level 2

– Other CSTA applications: Level 3

• If all CSTA connections are in use and a further CSTA application is started, the CSTA application with the lowest priority is automatically terminated. If the new CSTA application has the lowest priority or an equivalent level to one of the other applications, the new application is not started. This automatic prioritization ensures that the OpenSape Office application can always be used even if all CSTA connections are already in use.

Upgrade from Comfort User to Comfort plus User

INFO: The Comfort User licenses included in the Basic Package cannot be upgraded to Comfort plus User licenses. New Comfort User Licenses must be purchased for the upgrade.

Other licenses are –

1. myPortal for outlook 4. myReports

2. myAttendant 5. Contact Center Fax

3. myAgent 6. Contact Center Email

2.1.5 OpenScape Office Assistant

OpenScape Office Assistant enables you to quickly and easily install and centrally administer the communication system with its applications, including any connected devices such as telephones.

OpenScape Office Assistant does not require you to have any great expertise, since wizards are available to guide you through all the necessary steps. In Expert mode, trained service technicians have direct access to all settings, that is, not via wizards. Different user profiles permit different users to perform different types of administrative tasks. OpenScape Office Assistant is platform-independent and runs on the usual operating systems.



2.1.6 Subscribers/Stations

The following types of station can be configured:

– IP stations (also known as IP clients)

– ISDN stations

– Analog stations

– Virtual stations

– Mobility Entry stations (Mobile Connect subscribers)

– Application Suite stations (OpenScape Office subscribers)

2.1.7 Capacity Limits

System/maximal numbers of stations and trunk lines


Max. number System Boxes

3

IP stations (system telephones, SIP stations, adapters, WLAN)

150

ISDN stations (S0 stations) 48

Analog stations 72 (3 boxes x 3 slots x 8 a/b)

Mobility Entry Stations 50

Sum total of all stations (IP, TDM and other Stations) 150 (50 per system box)

Max. number user/ Workpoint Clients/ Trunks

Sum total of all trunks (IP, ISDN and analog)

A total of up to 250 without exceeding a maximum number of 120 IP trunks. From these 120 IP trunks, 30 channels are reserved for OpenScape Office by default.

OpenScape Office

OpenScape Office Stations 150 (HFA stations, via myPortal and as myPortal for Outlook

AutoAttendant

Personal AutoAttendant available for every HFA telephone

OpenScape Office Stations

Company AutoAttendant 1

Attendant Consoles (myAttendant 20

2.1.8 Uniform Call Distribution

Uniform Call Distribution (UCD) feature allows group-oriented routing for incoming calls. Up to 10 UCD Groups & 150 Agent IDs are supported by OpenScape Office MX.



2.1.9 Voicemail and Faxes

Voicemail and fax can be managed conveniently via myPortal and myPortal for Outlook. In addition, subscribers can send faxes via the OpenScape Office Fax Printer.

The Voicemail is available for all users; however, the Fax service is available only for licensed Comfort Plus users. Apart from the integrated Fax service, external fax machines can also be connected via a/b line.

Maximum 30 simultaneous media streaming channels are available for voice and fax. Two fax connections are supported per gateway module.

Recording length – 15 minutes per call. Voicemail groups – 20

The total recording duration for voice announcements, voicemail, recorded voice calls and faxes is 8000 min – 8 GB storage on HDD, with no limit on single subscriber.

2.2 Security

2.2.1 Secure access

Secure access is guaranteed with the Secure Sockets Layer (SSL). SSL and VPN offer the greatest possible protection against unauthorized access:

• Virtual Private Network (VPN)

– VPN - Security Mechanisms

– VPN - Certificates

– VPN - Clients

• SSL

The VPN parameters are principally administered for OpenScape Office MX via the wizard. Note that the administrator connection to OpenScape Office MX must run via a secure connection with SSL.

• Site-to-Site VPN OpenScape Office MX supports site-to-site connections for networking up to 4

systems.

• End-to-Site VPN

OpenScape Office MX supports up to 10 teleworker desks.



2.2.2 Firewall

OpenScape Office MX protects your customer network with integrated firewall functions with the following features: Firewall

• Blocking or specific release of port numbers

• NAT (Network Address Translation)

• URL Blocker

• Expression Filter (Web Filter)

• Intrusion Detection System (IDS)

• IP address filtering

• MAC address filtering

• Demilitarized Zone (DMZ)

2.2.3 Security at the Phone

• System Telephone Lock

• Individual Telephone Lock



2.3 Connectable Phones, Devices and Infrastructure Components

Phones

IP phones (HFA) OpenStage 15, 20 E, 20, 20 G, 40, 40 G, 60, 60 G, 80, 80 G

optiPoint 410 / 420

Key modules • OpenStage Key Module, only for OpenStage 15, 40, 60 & 80

• OpenStage BLF 40, only for OpenStage 40

• optiPoint key module

• optiPoint BLF

• optiPoint self labeling key module

• optiPoint application module

PC clients (HFA) • OpenScape Personal Edition

• optiClient 130

SIP phones / IP adapter OpenScape Office MX supports an SIP interface for connecting SIP devices from third-party vendors as well.

The following devices have already been certified:

– optiPoint 150 S

– AP 1120 S (for connecting 2 analog phones or Fax devices)

Dual-mode mobile phones Dual-mode mobile phones are differentiated on the SIP protocol level. The tested devices are:

– Nokia N79

– Nokia N85

Analog telephones

ISDN devices

Infrastructure components

– Enterasys switches (of the A2, B5 and D2 series) with and without Power over Ethernet (PoE).

– LAN switches from other vendors with or without Power over Ethernet (PoE)

– Routers (e.g., DSL router, VPN router).

– VPN Client (tested with Microsoft Standard Client and NCP Client).

– UPS (uninterrupted power supply unit).



3 OpenScape Office MX Key Features

3.1 Key Highlights


What’s New – Key Highlights

�New user friendly client screen

pop ups with more functionality

�Scheduled callback for unsuccessful calls

� Individual Hotkeys for easy

access to often used functions

�Conference invitation generates Outlook Calendar entry

�Quick search with Directory access via myPortal for Outlook

� ... even more improvements for myPortal, myAttendant and

myPortal for Outlook

OpenScape Office User Interface Enhancements

�OpenStage 15 now supported

�OpenScape Personal Edition

Completion of System Phone Family

�Support of Windows 7, IE 8, MS Exchange 2007

�Seamless myPortal-MS Outlook integration

�Exchange calendar synchronization

�Citrix & Windows Terminal Server environment support

�Customizable LDAP field mapping

Integration Capabilities

�SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office

�Max. 64 agents, 50 groups/queues, 64 supervisors

�Skill-based routing and VIP support

Integrated Mutlimedia Contact Center

�SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support

�Consolidated IP configuration for rapid deployment

�Decoupled UC application reset

Serviceability Improvements

3.2 Feature Overview

The integrated applications consist of the unified communications applications myPortal and myAttendant and the OpenScape Office Contact Center, with the myAgent and myReports applications.

The main features of OpenScape Office are:

• Unified communications with myPortal and myPortal for Outlook

• Attendant Console functions with myAttendant

• Contact Center with myAgent and myReports

• Presence status

• Conference management

• Management of voice and fax messages, including a Fax Printer

• Support for mobile subscribers such as teleworkers (e.g. via Call-Me) or mobile phones with Mobility Entry

• Open interfaces for the integration of external applications



3.2.1 Unified Communication - myPortal

myPortal is an application for unified communications. Besides convenient dialing aids via phone directories and favorites and information on the presence status of other subscribers, myPortal can, for example, also be used to access voicemails and Fax messages.

myPortal provides the following features:

• Directories

• Favorites List

• Journal

• Screen pops

• Presence status

• Call-Me service

• Status-based call forwarding

• Personal AutoAttendant

• Conferencing (OpenScape Office MX only)

• Recording of calls, if activated in the communication system

• Recording conferences (OpenScape Office MX only), if enabled in the Communication system.

• Instant messaging

• Voice and Fax messages

3.2.2 myPortal for Outlook

myPortal for Outlook is the user portal integrated in Microsoft Outlook for accessing the unified communication functions of OpenScape Office MX. It is analogous to myPortal.



myPortal for Outlook provides the following features in addition to those of myPortal:

– Desktop Dialer

– Automatic invitation to conference participants by e-mail and Outlook appointment

3.2.3 New in myPortal and myPortal for Outlook

The clients enable intuitive handling of the integrated OpenScape Office applications, easy use of all application features such as computer-aided telephony, access to all directories, and presence status, for example, including presence-based call handling, integration in Microsoft Outlook and Exchange, and access to a voicemail box and faxes.

Improved pop-ups

Screen pops allow intuitive navigation via icons for inbound and outbound internal and external calls. For example, to:

– accept calls,

– transfer calls,

– place calls on hold,

– record calls,

– end calls,

– schedule callbacks,

– send e-mails,



– send instant messages to internal subscribers,

– search in the internal and external directory, e.g., to initiate a consultation hold or to transfer calls.

The text buttons have been replaced by icons, explained by tool tips.

Hide private entries in the internal directory

In order to protect their privacy, users can define whether or not their personal phone numbers (own contact details) should appear in the internal directory: Mobile Number, External Number 1, External Number 2, and Private Number.

Enhanced search options in directories

myPortal, myPortal for Outlook and myAttendant offer enhanced search options in addition to the previously possible searches by first name, last name or phone number. The following search fields are now available for this purpose: Title, First Name, Last Name, Company, Extension, Company Number, Business 1, Business 2, Home Ph. 1, Home Ph. 2, Mobile number and E-mail.

Sorting the personal favorites list

Every user can now sort the entries in his or her favorites list by First Name or Last Name.

Deleting journal entries

Single journal entries can be deleted from each journal.

Scheduled calls



Unsuccessful calls can be scheduled for another time. A reminder (note) can be stored. At the scheduled time, the user is notified via a screen pop and can decide to start the call.

Deactivation of call forwarding resets presence status to “Office”

If a user deactivates any kind of application-related call forwarding via his or her phone (Telephony User Interface), the presence status of that subscriber is reset to “Office”.

Conference invitation generates Outlook calendar entry

All internal and external participants of a scheduled phone conference receive an Outlook invitation with an attached “vcalendar.ics” file. This file can be used to generate an entry in the personal Outlook calendar of the participants.

Quick search

The quick search field is enhanced by a drop-down list containing the last 10 dialed phone numbers. In addition, entering a name in this field activates the search function.



Rule-based forwarding of anonymous callers

Using rule-based call forwarding, incoming calls without phone number information can be forwarded to any destination, e.g., to the voicemail.

Hotkeys

For easy access to periodically used functions, hotkeys can be defined.

Initiating another call from inbound access

During remote access to the OpenScape Office application (voicemail menu), users can initiate calls to other internal subscribers, including the Attendant console.

Deactivating screen pops for new voicemails

When a user receives a new voicemail, a screen pop with the details appears by default. Now users can individually deactivate this screen pop.

Missed calls are displayed in the task bar

As known from myPortal, missed calls are now also shown on the PC task bar if myPortal for Outlook or myAttendant are used.

3.2.4 myAttendant

myAttendant is a unified communications solution for Attendant functions. Besides convenient Attendant functions, dialing aids via phone directories and information on the presence status of other subscribers, myAttendant can, for example, also be used to access voicemails and faxes. Instant Messaging supports communication with internal subscribers.

myAttendant provides the following features:

– Attendant functions

– Directories

– Journal

– Screen pops

– Presence status



– Live recording of calls

– Message Center

– Voice and Fax messages

– Instant Messaging

– Team functions

3.2.5 New in myAttendant

New menu item "Message Center"

By right-clicking on the user button of a subscriber, the associated Message Center can be opened. The following information is displayed: voicemail messages (can be played, deleted and forwarded), instant messages (can be read and sent to internal stations), and fax messages (can be forwarded).

Display of Fax messages in Popups

When the cursor is placed on the user button of a subscriber, fax messages are now displayed in the screen pop in addition to voicemails.

Create a Personal Directory

myAttendant users can create personal directories. This can be done by adding, editing and deleting personal contacts individually or by importing the Outlook contacts when starting myAttendant.

3.3 OpenScape Office Contact Center

OpenScape Office Contact Center is a multimedia inbound contact center solution loaded on the same OpenOffice MX system. Separate licenses have to be purchased for the same.

Please note that all the features in the Contact center solution are the same as the OpenScape Office Contact Center released with HiPath 3800 and OSO. (Please refer to the Sales Release dated January 2010). However, kindly note the following:

• External links to the Contact Center must be routed over ISDN lines. Analog and SIP trunk connections are not supported.

• For one-box systems, up to 10 active myagents (including supervisor) may be put into service, and up to 200 calls to agents are possible per hour.

• For two-box and three-box systems, up to 64 active myagents (including supervisor) may be put into service, and up to 500 calls to agents are possible per hour.

• The myAgent can be used only with IP endpoints. Analog phones are not supported.



• If myPortal and myAgent are used concurrently under the same user account, there may be limitations on the functionality

• Reporting:

25 default historical reports are available with this contact center solution. For additional reports and customization, an additional application called myReports is required. Salient features of myReports are as follows:

– More than 80 predefined reports

– BIRT RCP Designer for designing custom reports

– Scheduled generation of reports

– Delivery of reports by e-mail or as printouts

– Output formats of reports: Excel, PDF, Word and PostScript

3.4 Mobility

OpenScape Office MX provides a variety of services such as WLAN functionality, Hot Desking and mobile telephony integration to optimally support the deployment of mobile employees.

The following mobile deployment scenarios are supported:

Mobile subscribers in home offices (teleworkers)

• Mobility Entry

Mobility Entry integrates mobile stations in the communication system. Mobile stations can be integrated in the communication system with any phone numbers (e.g., mobile phone number, fixed-network number of the home office, etc.).

The term mobile station refers to mobile phones and teleworking workplaces.

Mobile subscribers are treated as internal subscribers in the communication system.

The subscriber has access to certain system features. These features are executed by DTMF dialing after dialing into the communication system.

Every station with a "Comfort Plus" license can be assigned a maximum of one mobile station. A maximum of 50 "Comfort Plus" stations can be configured, i.e., from the total of 150 "Comfort Plus" licenses, up to 50 of them can be Mobility Entry stations.

.



PSTN

Internet

optiPoint 410/420

OpenScape Office MX

Mobile Station

(Mobile Phone orTeleworker workplace)

Mobile Network

OpenStage Phones

• Mobile Logon

– Teleworking

– Desk Sharing

– The subscriber no longer has his or her own office telephone.

– Hot Desking

Multiple mobile employees share an office workplace.

• One voicemail box for voice and fax messages

• Personal notifications, e.g., via SMS for incoming voice or fax messages

• Updating of Presence status from any phone, even an external one.

• CallMe, (myPortal and myPortal for Outlook) to benefit from favorable company rates.

• VPN connection for voice and data (PC client)

Mobile subscribers on company premises

• WLAN for subscribers who do not want to be chained to their desks

• Works with data and voice

• Dual-Mode Telephony Dual-mode mobile phones support both GSM/UMTS networks and WLAN networks. Registration at OpenScape Office MX as an Internet telephony station (SIP) is possible over a WLAN.

• Flex Call Flex Call (Mobile PIN) enables OpenStage or optiPoint phones to be temporarily used by other subscribers as if that phone were their own phones.



3.5 Conferencing

A conference enables a subscriber to call multiple internal (incl. Mobility Entry subscribers) and external subscribers simultaneously. Different types of application-controlled and phone-controlled conferences are available to subscribers.

Application-controlled conference

As a subscriber, you can initiate, control and manage an application-controlled conference with the Conference Management feature of myPortal or myPortal for Outlook. Conference Management requires the Comfort plus User license.

Phone-controlled Conference

As a subscriber, you can initiate a phone-controlled conference and then control it via the phone as follows:

– Call the desired conference participant and connect him or her to the conference

– Extend a consultation call into a conference

– Extend a second call into a conference

Conference capacities:

Conferencing Max Values

Conferences initiated via telephones

Number of stations per conference 16

Number of concurrent conferences 5

Number of external conference participants 7

Sum total of available conference channels 20 Conferences via OpenScape Office

Number of stations per conference 16

Number of concurrent phone-controlled conferences 5 with max. 16 participants

Number of concurrent application-controlled conferences 5 with max. 16 participants

Number of concurrent conferences 10 with max. 30 participants

Number of external conference participants 15

seized channels per conference 2 announcement channels for 8 stations, 1 channel for recording the conference

Types of Conferences

• Ad-hoc: - Phone-controlled or Application controlled.

An ad-hoc conference occurs spontaneously and is started manually by the conference

controller. The conference controller can save ad-hoc conferences in order to set them up again later.

• Scheduled :- Application controlled A scheduled conference (Meet-Me conference) occurs at some point in the future with a defined duration and may be set up to recur repeatedly at the same time.



A scheduled conference will run for the entire scheduled duration even if there are no connected participants. The conference controller saves a scheduled conference under a specified name.

• Permanent :- Application controlled

A permanent conference is not subject to time restrictions. The conference participants can dial in at any time. The conference controller saves a scheduled conference under a specified name. The conference is retained until it is explicitly deleted.

Other features:

Invitation by E-mail and Outlook Appointment (myPortal for Outlook)

The communication system can invite conference participants automatically by email and an Outlook appointment. This requires the administrator to have configured e-mail forwarding. In addition, an internal conference participant must have specified his or her e-mail address. For external conference participants, the initiator of the conference must enter their individual e-mail addresses. The e-mail and the Outlook appointment include the following details on the conference:

• Date and time of the start and end of the conference

• Participant's PIN (optional)

• Password (optional)

• Dial-in number The e-mail also includes the Outlook appointment (.ics) as an attachment.

Invitation (myPortal) The conference controller must inform the participants about the details of the conference.

Recording the Conference

The conference controller can record a scheduled conference automatically or manually in his or her voicemail box, provided the live recording of calls has been activated in the communication system. The duration of the recording is only limited by the available storage capacity of the communication system. Recording either manual or automatic is supported in scheduled and permanent, while only manual recording is supported in Ad-hoc conference.



4 IP Network Requirements and Pre-requisites

4.1 IP Network Requirements for IP Telephony (VoIP)

To ensure the quality of the voice transmission, the IP networks being used and the communication system must meet certain requirements. The voice quality and voice communication reliability always depend on the network technology in use.

LAN requirements

– LAN with 100 Mbps or higher

– Every component in the IP network must be connected to a separate port on a switch or to a router; a hub should not be used.

– No more than 50 msec delay in one direction (One Way Delay); not more than 150 msec total delay

– Max. 3% packet loss; if a fax/modem via G.711 is used, the packet loss must not exceed 0.05%.

– No more than 20 msec jitter

– Support for Quality of Service (QoS): IEEE 802.p, DiffServ (RFC 2474) or ToS (RFC 791)

– Maximum 40% network load

WAN requirements

The following requirements apply if IP telephony is implemented in internal IP networks connected via WAN:

– Each internal IP network (LAN) must each be connected to the Internet via a WAN connection with a fixed IP address.

– The bandwidth required for the calls must always be available for both uploads and downloads.

– The number of simultaneous WAN-based IP phone connections is limited by the bandwidth and the audio codecs used. Given the same bandwidth, more phone connections can be established if an Audio Codec with high compression is used.

– OpenScape Office MX does not have an integrated modem, so an external modem is required. (e.g., DSL modem).

4.2 Implementation and Networking Scenarios

4.2.1 Basic Scenario

The basic scenario illustrates the use of OpenScape Office MX as a stand-alone unit.

OpenScape Office MX provides:

– Simple connection to the public network (PTSN) and Internet

– Unified communications applications (OpenScape Office)

– Comprehensive IP phone portfolio, including PC clients

– Connection options for analog and ISDN phones and fax devices

– Fully integrated into the company network



PSTN Internet

Company Network

Analog phones,Fax devices and

Entrance Telephone /

Door Opener

ISDN phones

and Fax devicesWLAN AP 2630/2640

WL2 professional

OpenStage

phones

PC client

PC with OpenScape Office

4.2.2 LAN Scenario

Depending on the used components, there are different LAN scenarios in which OpenScape Office MX can be used.

Internet Access – Via Internet Modem or Internet Router

DHCP server – either via internal DHCP of OpenScape Office MX or External DHCP Server

Connection -

• The external Internet modem is connected directly to OpenScape Office MX (WAN port).

• The IP stations (IP phones, PC clients, WLAN Access Points, etc.) are connected to OpenScape Office MX (UPLINK port) via one or more switches.

• They obtain their IP addresses dynamically from the DHCP server of OpenScape Office MX or External DHCP server.

If the DHCP server is used by OpenScape Office MX, the latest software can be automatically loaded onto the system phones. If the DHCP server is not used by OpenScape Office MX, the IP address of this DHCP server should be entered for the system phones so that the software can be automatically loaded onto the system phones.



4.3 Prerequisites for myPortal / myPortal for Outlook / MyAttendant / my Fax Printer

The client PC of the subscriber must be equipped with the appropriate hardware and software configurations.

myPortal can be used in combination with the following telephones:

– OpenStage HFA

– optiPoint 410 /420 HFA

– optiPoint WL2 professional

– OpenScape Personal Edition HFA / optiClient 130

– Analog telephones

Requirements for clients:

• Operating system:

– Microsoft Windows XP (SP3) (32 bit)/ Microsoft Windows Vista SP1 (32 bit) / Microsoft Windows Server 2003 SP2 (32 bit) / Microsoft Windows 7

• Web browser: (for programming the function keys of the telephone):

– Microsoft Internet Explorer Version 6 and later (Microsoft Internet Explorer Version 8 in compatibility mode) / Mozilla Firefox Version 3 and later

• Additional Software

– Java 1.6 / Access to Exchange Server 2003 (for Calendar Integration)



• Hardware

– 2 GHz CPU, 512 MB RAM for Microsoft Windows XP SP3 (32 bit)

– 1 GB RAM for Microsoft Windows Vista SP1 (32 bit),

– Microsoft Windows Server 2003 SP2 (32 bit) and Microsoft Windows 7,

– 100 Mbps LAN (1 Gbps LAN recommended for MyAttendant /my Fax Printer),

– XGA (1024x768) screen resolution

Product Owner :- Anand Biniwale / Nimish Pingale

Email :- [email protected]

[email protected]

Telephone :- +91-22-24957704 / +91-22-24957861

Documents

OpenScape Office MX V2 Sales Release