OpenScape Business - Customer Presentation · Customer Presentation September 2016. Unify ... please ask your UNIFY Partner for more information Investing in maximum flexibility for

OpenScape Business

Customer PresentationSeptember 2016

Unify

2Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.

Key Factors for Success

3

Fitting Voice and UC for all users

How can modern communication support my business?

Always on the MoveMany TasksMobility with perfect collaboration

How to improve contractibility and team collaboration?

High expectations in customer services.

How can I serve customers better so that they can reach me even faster?

Improve Customer Services

Investment protection by migration

How can I protect my investment and gain the latest technology?

Scalable and FlexibleLower Operational CostsLatest technology which integrates into my infrastructureHow can I met my growing demands also tomorrow?

Feel secure with the choice of partner

How can I get support from the vendor just in case I need it?

Vendor Support

System Capacity

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.

UC optimizes the Communication

4

UC combines multiple communication technologies –Presence, Conferences, Voicemail, e-Mail, Instant Messaging, Fax,

Video, Web Collaboration, Contact Center, etc. –in one common portal!

Unified Communication & Collaboration

A “must have” for all who require fast, efficient and cost-effective communication!


Key Advantages OpenScape Business

5

• Award Winning Best-in-Class “All-In-One” UC & Voice Solution designed for SMBs

• Scales from 2-1,500 users, 2,000 in a network

• Support of any given end-customer infrastructure

• Appliance or software based, full virtualization, hosted or cloud based

• Ready for new IP based Services (ALL-IP)

• Service Support included to get latest Software & Upgrades

• Flexible Usage Options, either CAPEX or OPEX based please ask your UNIFY Partner for more information

Investing in maximum flexibility for single or multisite environments

All-In-One Voice & UCPure Software or Appliance Based


OpenScape Business certified with the BLUE Angel environmental label

The Blue Angel guarantees that a product or service meets high standards when it comes to its environmental, health and performance characteristics.

Choosing a communication system with the Blue Angel Label provides customers with benefits for the environment and health such as:

Optimized energy consumption

Resource conservation through longevity (reuse, ease of maintenance / supply of spare parts, etc.)

Assurance that products do not contain material that is harmful to the environment

OpenScape Business X5 Blue Angel certified.

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 6

Learn more about the Blue Angel label and UNIFY Green Enterprise

https://www.blauer-engel.de/en

http://www.unify.com/us/about/green-enterprise.aspx

Unify


A solution designed for SMBs


Investing in maximum flexibilityand a true all-in-one solution for telephony and UC

UC Clients & Groupware myPortal Smart, myPortal for Desktop,myPortal for Outlook, myPortal to go

Voice & Video Clientsall OpenStage HFA, T & SIP devices,

Video with OpenScape Personal Edition SIPDeskPhone IP35/55 HFA,SIP

Multimedia Contact Centerfor all deployments X3/X5/X8 & Business S

Applications & Attendant ConsolemyAttendant & OpenScape Business Attendant

OpenStage GateView, Application Launcher

OpenScape Business

A common hardware & software architecture across all deployment modelsVoice, UC, Networking & Mobility already integrated

OpenScape Business X1 / X3 / X5 / X8All-In-One Voice & UC for up to 500 Users (X1 up to 30)

UC Booster Card For up to 150 UC Suite/Smart User

Onboard full IP, IP & Digital & Analogue, DECT, ITSP, SIP Trunking, BRI/PRI

UC Booster Options

UC Booster ServerFor up to 500 UC Suite/Smart User

X3 X5 X8X1


OpenScape Business SVirtualized Voice & UC

for up to 1500 User

OpenScape Business Deployments

Server based or virtualized , for hosted or cloud based datacenter environments

Unify


myPortal Smart

The powerful entry into the world of UC

For office based users with the most common OS (Windows & MAC)

Mobility ClientsmyPortal to go for Android & iOS

myPortal to go Web Edition for Windows , Blackberry, etc.

For mobile users –offering UC everywhere on almost every device

Desktop & Groupware IntegrationmyPortal for Outlook & Desktop

Full feature diversity on theDesktop or integrated into Outlook

myPortal for OutlookThe perfect solution

for users of Microsoft Outlook

Desktop Clients


UC Clients suitable for any workplace

OpenScape Business + Circuit – Better Together


Circuit: Add Values to your business the easy way out of the CloudLearn more about Circuit http://www.yourcircuit.com

OpenScape BusinessFeature Rich Voice & UC

Mobility / Contact Center

Communication Platformon-premise / hosted / Private Cloud

All-

In-O

ne

CircuitNatural Experience / Chat

Video / Screen & FileShare

Cloud / SaaS Team

wor

kC

olla

bora

tion

+

http://www.yourcircuit.com/

OpenScape Business meets Circuit


• OpenScape Business provides the ITSP/PSTN Gateway for Circuit and even more…

• ONE NUMBER SERVICE for OpenScape Business and Circuit Users

• SIP Interconnection between Circuit and OpenScape Business via UTC

The New Way to Work – on top offering for OpenScape Business

circuit

ITSP/PSTN

UTC

Available for all deployments and network-wide UC with X1, X3, X5, X8 “integrated” or for UC Booster Card/Server and Business S for up to 250 Users

Presence incl. status based announcements“ Dial In” Managed Conferences for up to 16 Users

Send invitations via email or ClipboardGuest or individual PIN optionsMember Status

Network-wide UC features like Presence & Call StatusStart up of “hosted” Web Collaboration incl. Demo ModeFavorites & Call JournalVisual Voicemail Control Voicemail to eMail ServiceHotKey / Click to DialDirectory Access incl. CSV/XML ImportLive Text Search in directoriesChat incl. HistoryFor Apple MAC OS & Windows

UC Smart - optimized for smaller businesses


Powerful Voice & UC Feature Values embedded in the box

Voicemail – Fully integrated into UC Smartup to 300 Voicemail boxes / 1500 for OpenScape Business S10 Channels, 32h recordingTUI or UC Smart controlledVoice Quality G.711 WaveEnhanced password securityAnnouncement port start/stop or LoopGroup Mailbox (MWI to all members)Announcement & Password change within UC Smart

Auto Attendant - No need for additional hardwareup to 100 Auto Attendant MailboxesMulti Level Attendant , AA to AA, Mailbox or numbers4 Auto Attendant Greetings for: night/day, manual selection, etc.Parallel signaling on Attendant during call waiting new!

Embedded UC – Product enhancements


OpenScape Business UC SuitemyPortal for Desktop and myPortal for Outlook

16Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved.

Drag & Drop Conference

Call Recording Integrated Presence Visual Voicemail Fax Mailbox Call Journal

Directory Access

Call Pop-Ups

Dial per Mouse Click MobilityPersonal

Auto-AttendantPersonal

NotificationOne Number Service

Instant Messaging

Favorites

SocialMedia

OutlookIntegration

Web-Collaboration

Speed up your communication with a comprehensive UC feature set integrated into the familiar Microsoft Outlook interface

(UC Suite available with UC Booster Card, Booster Server or Business S)

myPortal to go – integrated VoIP Client


myPortal to go for mobile workers

•For UC Smart & UC Suite•Access to extended features (e.g. Favorites, Presence, Call State, Visual VoiceMail, Call Journal)•Integrated VoIP client (HFA) with OpenScape Business system features (incl. conferencing, consultation and call transfer)


Mobility with myPortal to go VoIPUsing the myPortal to go VoIP Client in any WiFi Network

• Using myPortal to go VoIP Client for Android in any WiFi Network

• Full featured system device on your mobile Phone via a secure https connection

• Regular IP User + UC license needed

Benefits & Values:•Flexible choices for „anywhere Worker“providing Voice & UC on a single device•Save costs by using public WiFi instead of GSM @home @Company

@any WiFi Hotspots

Internet

Mobility with Device@HomeProviding a secure and full featured HFA system device w/o VPN

Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved.

19

• Using a full featured HFA system device w/o VPN

• Enhanced Security Measures:• Signaling & Payload Encryption• Authentication required • Different Registration Ports

Benefits & Values:•Use a familiar business phone also @home or everywhere with Voice & UC•Save costs: no VPN infrastructure needed (important for smaller companies)

@home@Small

branches

@Company

Internet

OpenScape Business UCCIntegration of OpenScape Web Collaboration Services


Full-featured OpenScape Web Collaboration integrates text, data, web, and multi-party H.264 desktop video conferencing

Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients

Highly secure 256-bit AES encryption

Launched via OpenScape Business Drag & Drop Conferencing Service or from call pop-up window

OpenScape Web Collaboration can be hosted by Unify's FastViewer, so it eliminates the local installation and the acquisition of PC hardware

Integrated 5 minute demo access to show you the benefits of OpenScape Web Collaboration LIVE

OpenScape Business attendant and BLFStand-alone or network-wide presence support with BLF server


OpenScape Business Attendant

Display and change presence status on Attendant BLF Show BLF with Feature keys ( Hold, Day/Night )New Phonebook : System Speed dial"All in one window" for small systemsSupport of OpenStage 30TNetwork wide “Call Status” & Presence View for up to 10 Nodes (with BLF Server), more on a PSF baseDifferent Skin variants

OpenScape Business BLF (Busy Lamp Field)

Network-wide Call Status & Presence view for up to 10 NodesDisplay Presence status for other users & Change own PresenceUp to 50 Business BLF Users per nodeCaller Journal in/outDial via Web Service Interface (CTI Control)Business BLF is a “Stand-Alone”Application, BLF Server for network-wide use

OpenScape BusinessAttendant Console – myAttendant for UC Suite


myAttendantfor operators to handle calls fast andefficient and for the managing of teams

The preferred choice for single or network-wide view (UC Networking)

Change Presence from other users, access to Voicemail & Fax with given rights only

Stay in control of your business and see at a glance who is available, and who is not

On-Premise Mobility Solutions DECT & DECT IP


BS3BS4BS5

BS DECT IPDECT „Classic“A powerful DECT Solution for traditional and network infrastructureConvenient, easy to use menu-driven interface of the DECT handsetUp to 15 DECT base stations for X3 and X5 / 64 DECT Users Up to 7 DECT base stations for X1 / 16 DECT UsersUp to 64 DECT base stations for X8 / 250 DECT Users

DECT IP for pure IP networks for e.g. with OpenScape Business SPhonebook via LDAP Call waiting and call forwarding, Call Pick Up from groupsCaller Name on display and differentiation of calls (internal/external)Message Waiting Indication

On premise mobility solutions for voice connectivity on the entire campus for traditional and IP based communication infrastructures

OpenStage DECT Phone S5 / SL5

Unify


OpenScape Business with UC SuiteIntegrated Contact Center – Improving Customer Services


Integrated Multimedia Contact Center Deliver the complete range of customer engagement options (voice, email, fax, chat)

Intelligent routing capabilities Maximizing “first contact resolution” with integrated skill-based, CLIP or VIP routing, Database dependent Routing to always ensure reaching the right agent

Business Process IntegrationConnectivity to external customer databases and launch of 3rd party CRM applications

Easy Management & reportingIntegrated Administration tools to allow easy contact center setup incl. call flows, announcements and customized reporting

OpenScape BusinessImproves Customer Services, one call resolution

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Answer customer calls in a professional manner with the integrated Multimedia Contact Center

Team Information Individual recording

of agent calls

Customized Agent desktop

Agent Functions

Contact Center voice calls, Fax & email

Reports


Hands freecall control

Presence of the Experts

CallPop-Ups

Unify


OpenScape BusinessThe Open Approach – Easy Integration into your IT

28

Software based UC solutions – Integration and Interfaces

SIP

The Open Approach” – Enabling IT flexibility”UCC solutions based on industry standard interfaces allowing customers to seamlessly integrate

into the IT Eco Systems of choice

Integration into business environments and customer databases with Open Directory Services and Application Launcher to increase productivity

Extending communications reach with standard Interface XMPP leveraging social media networks (e.g. Google Talk)

Flexible DeploymentsDesktop and OS/Application level virtualization reducing physical HW while enhancing availability and reliability

ConnectivityOpen SIP Interface to leverage lowest cost IP communications via SIP trunking, including service such as Skype Connect

Integration Social Collaboration


OpenDirectory Service ODBC Connectivity


• Access to all OSBiz directories • Connection to multiple SQL

external databases• ODBC Connector

• MySQL, MariaDB, • Dbase, Oracle, SAP R4 / ERP • Microsoft Access; Excel• Windows based data sources with ODBC V3.5

compatible drivers, like MS Excel

SQL

ODBC

OSBiz Directories ODS OpenScape

DeskPhone

OpenScape BusinessUC Clients

DECT IP

LDA

P

Flexible connectivity to a broad range of databasesUnified Directory Access with a single LDAP Interface

Business Process IntegrationApplication Launcher


Start customers business application via batch or HTTP/S Command

Access to LDAP & OSBiz based directories for name resolution.

Deliver up to 5 criteria's via

Batch File Execution -CRM applications

URL Execution – online phone books, Google Maps

To customers business application

Start up of customer´s business application manual by clicking App launcher Action Button or automatically during an incoming call

UC Booster Card / Server / Business S with ODS(OpenDirectory Service) needed if there is a need to access an external database (SQL, ODBC) or LDAP based directories

Flexible Approach to open up customer´s business application

Unify


OpenScape BusinessFull range of UC enabled Devices and Voice Clients


OpenStage HFA, SIP and T and OpenScape DeskPhone HFA/SIP & CP Phone Family (SIP)

OS10 OS15 OS30 OS40 OS60 IP35/55 (HFA/SIP) DeskPhone CP (SIP)

Soft ClientsMobile UC CMI, IP DECT and WLAN

CP200

CP400

CP600

OpenStage Gate ViewIntegrated surveillance solution with OpenScape Business


OpenStage Gate View is a user-friendly, security solution offering real-time video surveillance to observe or control your business fromany location

Control and observe via real-time video on broad range of device options

PC Desktops (web-client)OpenStage 60 / OpenScape Desk Phone IP55iPhone/iPad - OpenStage Gate View app

Range of certified IP web-cameras availableSupport of flexible video recording to secure and observe important

areas (e.g. entrance hall, parking lots, doors, etc.)Video-control entrance areas and grant access via OpenStage

phones together with video door-phone solutions

Unify


Leverage existing investmentsInnovative Migration for your existing HiPath 3000 V9


Flexibility to move from TDM to IP Exchange your mainboard

Investment Protection –Keep your hardware, phones and cables

Easy migration path for HiPath 3000 (incl. OpenScape Office HX) customers – Exchange your mainboard

Upgrade to full featured UCC and use Presence, Fax, Conferencing, Contact Center and much more…

Migration Path for OpenScape Office MX/LX CustomersFree of charge upgrade license

Unify


OpenScape Business Networking


Many Businesses have multiple locations (branches, sales offices, etc.) or offices on a single campus

Site expansion is also typical as small and medium sized businesses grow

The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises

Always know the availability of your colleagues in other locations

Stay within reach of your colleagues and customers from any device and location

Managing a single UC domain vs. multiple redundant standalone deployments

OpenScape Business Voice and UC NetworkingGrowing demand on SMB customers with multi-site environments

Voice and UC Networking is important for SMBs Benefits

OpenScape Business UC Networking UC Suite / UC Smart Features in the Network


• Voice supported presence management (presence visibility)• Network-wide call status (ringing, on call, active mobile device)• Call Pick Up via myPortal

• Instant Messaging including multi user chats• Drag & Drop Conferencing in the network• Network-wide Web Collaboration (with Desktop Sharing & Video)• Voicemail forwarding in the network• Business Attendant and myAttendant change presence status for all users • System-wide internal directory and favorites

• External directories via Open Directory Services • Integration into MS Exchange calendar and public folders• XMPP based presence & chat support to external partners• Providing network-wide busy lamp indication on DSS Phone Keys• UC Smart Networking available for all deployments with network-wide Presence

Status, Call Status, Call Pick Up and Chat

UC Suite NetworkingX3/X5/X8 & Business S

UC Booster-Card and/ or –Server, Biz S

UC Smart NetworkingX1/X3/X5/X8 & Business S

No Booster Card/Server needed for up to 50 Users

(up to 250 for OpenScape Business S)

OpenScape BusinessSurvivability options


Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machinesDetects server failures automatically, using a “heartbeat” on serversRestarts virtual machines almost instantly without human intervention on a different physical serverIn case of fail over Business S will restart immediately with existing configuration; no further licenses needed

VMware – High Availability

Dedicated Standard Industry ServerRedundant power supplyLinux SW based redundant hard disks (RAID) two physical HD’s recommendedECC RAM to detect and correct RAM errors

High Availability Server HW

OpenScape Business S to X1/X3/X5/X8 failover scenario, when OpenScape Business X1/X3/X5/X8 is used as gateway In case of Business S emergency, OS IP devices will automatically re-register via second standby registration setting towards existing X1/X3/X5/X8 systemVoice functionality can be used during the emergency mode

X1/X3/X5/X8 failover -survivability

OpenScape Business Survivability – It is your choice

VirtualizationEnabling IT so that it is always on


OpenScape Business S and UC Booster ServerSoftware based UC Solutions for SMB’s allowing Virtualization

Benefits and motivation of virtualized environments: Reduction of physical Server-Parks -> HW costs, Space

Re-organization due to server rank-growth (server farms got out hand)

Need of Centralized Management due to high number of applications

Enhanced reliability

Ease of Data Backup and Restore

Scalability

Monitoring

Re-use of old OS systems in a virtual environment

Green IT aspects (One Server needs less power)

Reduced Service Hours

OpenScape Business supports virtualization with

Unify


OpenScape Business Supporting the key requirements of your Business


Easy to installation & maintain: System that easily allows the implementation of UC, migration to IP and upgrades with little risk or complex installations

Scalable & Flexible: A simple Voice and UC solution that grows with your business

Mobility/Distributed Workforce: Experience independent mobility and collaborate anywhere

Management of Operational Costs: Investment protection by migration, flexible usage models either CAPEX or OPEX based , full cost control , full flexibility

Productivity and Customer Service: Boost employee productivity and get more done, while serving customers and employees even better to increase retention and loyalty

Support: Vendor-backed service support inclusive in product for added peace of mind

Key Advantages OpenScape Business

43

Investing in maximum flexibility for single or multisite environments


All-In-One Voice & UCPure Software or Appliance Based

• Award Winning Best-in-Class “All-In-One” UC & Voice Solution designed for SMBs

• Scales from 2-1,500 users, 2,000 in a network

• Support of any given end-customer infrastructure

• Appliance or software based, full virtualization, hosted or cloud based

• Ready for new IP based Services (ALL-IP)

• Service Support included to get latest Software & Upgrades

• Flexible Usage Options, either CAPEX or OPEX based please ask your UNIFY Partner for more information

OpenScape Business With UC for Small Medium Enterprises into the future


Unify is the most trusted and credible supplier of communications worldwide, with specifically tuned and packaged solutions for SMBs

Flexible Installation

Social Collaboration Seamless Mobility

Scalable, reliable and secure

Contact Center

OpenScape Business

User Experience

User Management

Partner

Unify


#Delighted Customer#Thanks Team :-)OpenScape Business –And you can even make calls with it

Thank you!

Unify


myPortal SmartPowerful Solution optimized for smaller branches

47

Transfer calls and easy setup conference calls

Quick and live search options

Save space on your desktop, little App Icon

Have your favorites available at your fingertips. Click and dial out of your favorites

More efficient communication,

get in contact with your business partner quicker


myPortal SmartIncluding now Managed Conferences for up to 16 Users

48

Send invite to conference participants via eMail

Start Conferences by just a mouse click

Having an overview of all Conference Participants

More efficient communication,

get all your business partner

real quick in a conference call


myPortal SmartPowerful entry solution to step into the UC World

49

Create a call reminder and a notice per call,

Call Journal with missed, outgoing and incoming calls, callback just via mouse click, see if your colleague pick up the call or if it is redirected

Quick and visual access to your call journal with call reminderfunctionality. Never miss an important business call again


myPortal SmartPowerful entry solution to step into the UC World

50

Get in quick contact with colleagues with UC Smart Favorites and Chat option, see who is busy or not, pick up team calls from favorites

Get in quick contact with your colleagues and business partners by using chat and visual voicemail

Listen to your voicemail messages,, and listen to the most important voicemail first with visual voicemail


myPortal for Outlook Be more productive, communicate with a familiar und trusted tool

51

Outlook Calendar Integration

A familiar, single view of all emails, faxes, etc. in one portal

Install a simple plug-in to integrate myPortal with Outlook or “undock”toolbar

Presence status automatically changes based on keywords in your calendar

Minimize the missing of opportunities because they “slipped

through the cracks”

Little training required

Improved staff satisfaction


Integrated presence managementIncrease productivity and satisfaction

52

Increase productivity

Decrease phone tag

See who is already on another call and “who is talking to” (deactivated by default)

Set presence status via your Outlook calendar

Voicemail changes automatically to reflect presence status, so external and internal users are presence-aware!

Provide individual written presence information


Drag & Conferencing and Web CollaborationDecrease operational cost, increase productivity, save travel expenses

53

Eliminate 3rd party conferencing service

Reduce unnecessary travel expenses

Instantly start a voice conference & Web Collaboration incl. Desktop Sharing and Video directly from MS Outlook!

Drag & Drop internal and external contacts via the Favorites List

Visually manage call setup and save frequently used conferences


One-Number-ServiceIncrease productivity, decrease training costs

54

Never miss the key call

again!

Increase availability for

your terms

Keep your customers

happy

Control how calls are routed depending on your presence status

Give out one number, not 3, 4 or more

Set up specific rules for VIPs that override standard policy


Directory Access Increase productivity and employee satisfaction

55

No more fumbling between multiple directories to collaborate

Save time and frustration

Imports:

Personal Directory: Outlook contacts

Company Directory: Corporate contacts via LDAP connect or import

External DB´s, like ODBC, SQL via OpenDirectory Service

Internal Directory: All OpenScape Business users that are directly entered into the OpenScape Business Network are automatically available

Find contacts quickly and easily with combined directory searching

Central directory covering contacts in all office locations including their current availability


Personal NotificationsIncrease productivity, decrease training costs

56

Improve your customer responsiveness

Critical for sales reps, managers, and key employees

Always know when you have received an incoming voice or faxmessage

Choose how and when to be notified

Be informed and act accordingly


Visual VoicemailIncrease productivity, improve workflow

57

Manageable access to current information

Never miss an important call

ONE system to log into

Prioritize voice messages. Know which message to respond to first before even listening to them.

Click and play to retrieve voice messages via phone or computer speakers

Send an email with a voicemail attached as a .WAV file


Fax BoxIncrease productivity, improve workflow

58

Never miss a fax message (order, instruction, contract)

Secure, current and manageable information

One screen, one system

Receive, view, and manage fax messagesas they come in

Forward, save, and file fax messages as needed

Use a simple print driver for outgoing fax messages


Instant MessagingIncrease productivity and employee satisfaction


Collaborate better to speed up decision making based

accurate information

Quickly communicate with contacts from your Favorites list

Communicate in real time with multiple team members instead of waiting for emails

Call Pop-ups and Live Call RecordingIncrease response time and satisfaction

60

Faster response time

Keep track of customer issues

Be immediately informed when important calls come through

Record important live phone calls when you are already in a call

Start a web-collaboration session when you are already in a call

Start a conference out of a 2 way call

Forward caller information to the right colleague

Just send an auto answer message via eMail


Personal AutoAttendantIncrease productivity, decrease training costs

61

Professional, automated

customer care

Intuitive interface requires little user training

When you are unavailable, allow your customers to talk to a colleague or assistant instead of going to voicemail

Simply click a button to record your personal menu


Call JournalIncrease productivity, improve workflow & Teamwork

62

Eliminate need to log into multiple

voicemail systems

Improved customer service

Your call journal displays your call history. Don’t go crazy trying to remember who you have called and who you haven’t reached, yet

Easily track which customers, vendors, and other contacts with whom you need to get in touch


Additional Call Information to recognize who has taken the call –improves Teamwork

Favorites ListIncrease productivity and employee satisfaction


Increase productivity by

grouping contacts into

teams or projects

See who is available to

collaborate at a glance

See all your Favorites independent from their office location in one view; IM or call them with just a click

Dial a favorite via any number (office, mobile, etc.) directly with one click

Drag and drop your favorite people from any one of the combined directories

Integrated in Outlook or “undocked”

Click to Dial from any ApplicationIncrease productivity and improve response time


Save time. Just click and dial!

Convenient for customer follow-up

Call a contact directly from a number that is displayed in any application

For example, dial a number from a customer mailing list in Word, a vendor number in your Internet browser, or customer in your CRM package (i.e. SalesForce.com)

Call Me!Increase Reachability and Responsiveness


Better customer service

Improved team collaboration

Forward all incoming calls to your mobile or home number in 10 seconds

Never miss a call, and don’t worry about customers having to try reaching you at multiple numbers

Social Media IntegrationContact your business partners more efficient

66

Business Partner


Add your business partners to your favorites list

Expand availability to business partners

Extend thecommunication reach

Serve customers better

InternetChat with your external contacts and get their immediate feedbackSee current presence status and check if your contacts are available for a conference call

(IM Provider with XMPP Support)

OpenScape Business User

myAttendantIncrease productivity, decrease training costs


*Dependant on user granted permissions.

Powerful management tool for the receptionist, office

administrator, or team leader

Very little training required; intuitive interface

See the entire presence status of everyone in the company; manage and control calls

Transfer calls to staff who are available and can talk to customers immediately

View / change presence and manage voicemail for teams / workgroups. *

myAgent (Contact Center Client)Increase productivity, intelligent call routing capabilities


Feature-rich contact center

with built-in presence overview of key employees

Improve customer service and first

contact resolution

Agent functions

Contact Center calls

Teaminformation

Arrange agent desktop controls

Hands-free controls

Integrated Presence

Thank you for your attention!


Documents

OpenScape Business - Customer Presentation · Customer Presentation September 2016. Unify ... please ask your UNIFY Partner for more information Investing in maximum flexibility for