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Growth in Customer Base COVALENT CUSTOMER NUMBER AS AT NOVEMBER 11 STANDS AT 163! BREAKING NEWS
Citation preview
Opening sessionOpening session
Q4 2008 Q2 2009Q1 2009 Q3 2009 Q4 to date
... plus 2 RSLs and 1 Council subject to contract
Growth in Customer BaseGrowth in Customer Base
COVALENT CUSTOMER NUMBER AS AT NOVEMBER 11 STANDS AT 163! BREAKING NEWS
•Customer #150 (Liverpool Mutual Homes)
• 20,000+ registered users
• 1K day..... (also known as “Over 1,000 unique logins in a single day”)
Key Milestones 2009Key Milestones 2009
Financial RecordFinancial Record
Planet Earth
Covalent’s business goal....Covalent’s business goal....
Global Market Leader, Performance Management software
UK Public Sector
Councils
NHS
Housing Associations
FE Colleges
Other PS
USA Public Sector
Rest of World Public Sector
CouncilsHousing AssociationsHealthcare
AustraliaBrazilIndiaS. AfricaNetherlands
How will we achieve that?How will we achieve that?
1. Best Product on the market functionality, usability, reliability
2. Best customer service
3. Deepest Expertise
4. High usage levelsConference – SCHOOLSAlert!
Sept 2003 (V1)
KPIs
2003
June 2004 (V1.2)
Actions
2004
Oct 2005 (V2)
Risks
2005
Oct 2006 (V6.3)
Models
2006
Web PubJan 2007
(V7)
2007
FeedbackJuly 2008
(V8.2)
2008
Jan 2009 (V9)
Strat Maps
2009
91%
10%16%
51%
10%
86%92%
% of customers with each module (Nov 2009)
Best Product – Functional BREADTHBest Product – Functional BREADTH
Conference – V9.3 & V10 PreviewsAlert!
Best Product – Feature DEPTHBest Product – Feature DEPTH
V8.0 25 58 59 98
V8.2 21 60 65 170
V9.0 42 109 111 226
V9.1 10 48 19 44
V9.2 46 152 157 179
Enhancements Bugs # IssuesIncluded resolved
# IssuesIncluded resolved
Conference – Enhancements Process
Alert!
Best Product – QualityBest Product – Quality
Bugs found in testing 110 390 600 492
FP0 fixed after preview release 29 20 36 15
Bugs found in test : FP0 3:1 19:1 16:1 32:1
Bugs found after preview release 83 78 130 75
Bugs found in test: 3:2 5:1 5:1 7:1 Bugs post release
Deepening Expertise, by SectorDeepening Expertise, by Sector
Regional / Sector USER GROUPS
Market Research / Intell tracking
Best Practice Transfer Conference – Enhancements SHOWCASES
Alert!
Conference – BREAKOUTSAlert!
Let the show begin.........