Otis Benefits to Hollenshade’s Auto Service “Not all tools are created equally. Otis not only tailors to our industry, but also to our business. It offers scalability and flexibility to serve our market best.” Hollenshade’s words of wisdom for shops considering Otis: About Hollenshade’s Auto Service • One location in Towson, Maryland • Established in 1939 • Family-Owned and Operated (4 Generations) • 11 Bays • 10 Full-Time, 2 Part-Time Employees • Over 14,000 ROs completed in FY2018 • Average monthly website traffic: 1,200 sessions The Problem “We realized our office staff was spending a significant amount of time replying and conversing with internet leads that were either in need of a service we didn’t offer or seeking honest information from a trustworthy professional with no intention of selecting our facility to do the work.” The Solution “We aren’t marketing or computer experts. Fixing cars is what we do.” Tim Jr. wanted an automated tool that would bring in high intent, high quality leads without spending thousands of dollars on marketing. So in February 2019, Hollenshade’s became an early adopter of Openbay Otis, the industry’s first AI-powered virtual service advisor. AI-powered Otis delivers real-time information to Hollenshade’s online visitors. Rather than their employees taking time out of their busy schedules to create personalized service quotes, book appointments and answer basic questions about the business, Otis handles it all for them. Plus, Otis works around the clock – 24 hours a day, seven days a week. In just 90 days, Otis completed: • 97 conversations with online visitors • 26 appointments scheduled for new customers • 12 service estimates sent to customers • 34 new potential customers gained Otis allows you to communicate with your customers in the ways that they prefer (text, email or phone). The Openbay ASP mobile app is your on-the-go option to engage with Otis users, track metrics and view customer history on your mobile or tablet device. Desktop access is also available. Online visitors will interact with Otis on a messaging platform similar texting. What is Openbay Otis? © 2019 Openbay, Inc. All rights reserved. Openbay and Openbay logo are registered trademarks of Openbay. Openbay Otis Why wait? Get your free demo today. 888-601-0399 openbay.com/solutions/openbay-otis

Openbay Otis What is Openbay Otis? · • 97 conversations with online visitors • 26 appointments scheduled for new customers • 12 service estimates sent to customers • 34 new

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Page 1: Openbay Otis What is Openbay Otis? · • 97 conversations with online visitors • 26 appointments scheduled for new customers • 12 service estimates sent to customers • 34 new

Otis Benefits to Hollenshade’s Auto Service

“Not all tools are created equally. Otis not only tailors to our industry, but also to our business. It offers scalability and flexibility to serve our market best.”

Hollenshade’s words of wisdom for shops considering Otis:

About Hollenshade’s Auto Service• One location in Towson, Maryland• Established in 1939• Family-Owned and Operated (4 Generations) • 11 Bays• 10 Full-Time, 2 Part-Time Employees• Over 14,000 ROs completed in FY2018• Average monthly website traffic: 1,200 sessions

The Problem“We realized our office staff was spending a significant amount of time replying and conversing with internet leads that were either in need of a service we didn’t offer or seeking honest information from a trustworthy professional with no intention of selecting our facility to do the work.”

The Solution “We aren’t marketing or computer experts. Fixing cars is what we do.” Tim Jr. wanted an automated tool that would bring in high intent, high quality leads without spending thousands of dollars on marketing. So in February 2019, Hollenshade’s became an early adopter of Openbay Otis, the industry’s first AI-powered virtual service advisor.

AI-powered Otis delivers real-time information to Hollenshade’s online visitors. Rather than their employees taking time out of their busy schedules to create personalized service quotes, book appointments and answer basic questions about the business, Otis handles it all for them.

Plus, Otis works around the clock – 24 hours a day, seven days a week.

In just 90 days, Otis completed:• 97 conversations with online visitors• 26 appointments scheduled for new customers• 12 service estimates sent to customers• 34 new potential customers gained

Otis allows you to communicate with your customers in the ways that they prefer (text, email or phone).

The Openbay ASP mobile app is your on-the-go option to engage with Otis users, track metrics and view customer history on your mobile or tablet device. Desktop access is also available.

Online visitors will interact with Otis on a messaging platform similar texting.

What is Openbay Otis?

Openbay Otis

Why wait? Get your free demo today.

888-601-0399openbay.com/solutions/openbay-otis