Open BridgeCBTG Seattle

February 2014

PROJECT OVERVIEW• Supported By CBTG• February Launch

OPEN BOOKING PROBLEM• Direct (Concur, Vendor [IHG/AVIS]) vs. Indirect (Manual,

Emailed)• Flexibility Causes Leakage: Incomplete Management &

Reporting

CURRENT SITUATION• Open Bookings Pushed by Agents or Travelers• Open Bookings Shown in Concur• Open Bookings NOT Synced to GDS• Open Bookings NOT interfaced to backoffice systems• Open Bookings NOT included in Reports outside Concur

PROJECT & PROBLEM

TRIPLINK API• A set of APIs offered through Concur Developer• Uses Passive Segments• Setup on per-Client basis (Client must Enable)• Initial Import with Historical Pulls• Itinerary Notifications Available (Any New or Changed, or

Trigger)• Push or Pull Methods• Attach Concur OR GDS Profile to PNR• Your PCCs, Branches, UDIDs, Queues, Remarks, and Process

Flows

SOLUTION

User Emails ItineraryTo Concur

Open Booking Completed Outside Concur

Information Parsed by Concur & Added to

User’s Trips in Concur

Information GatheredFrom TripLink API

User

Concur

Open BridgeOpen Bridge Supporting

Website Rules Applied

Information Parsed & Stored by Open Bridge

Agency GDS Connection Used

to Create PNR

Agency

PNR in Agency GDS – Typical

Process

Data Included in

Reports

HOW IT WORKS

INTEGRATION• TripLink App Setup and Certified • Supporting Application Website• How-To Guide on Agency Site• Compatible with WS, Apollo, Sabre

PROCESS• App Available to Clients to Enable• Enabled Clients Show in Secured

Website

• Client Needs to Authorize You

• Visible to WSAdmin as Public App

• WSAdmin will Enable Application

• Client Tokens refreshed Annually

EXTERNAL SUPPORTING TOOL

• Application Website for

Agency/Client Management &

Config

• Client Token Generation

• Triggers and Notification MGMT

• PNR Setup

BEHIND THE SCENES

CLIENT PROCESS

LOGIN

• Web-based Site• Nothing to Install• Multiple User Accounts / Roles• Data and Account Security

HOMEPAGE

VIEW ACCOUNTS

EDIT ACCOUNT

ADD ACCOUNT

HISTORYAGENCY SITE – HISTORY

WRAP-UP

- DISCUSSION -

- QUESTIONS -

- IDEAS -

- MODIFICATIONS -