ONYX CENTERSOURCE USER GUIDE - Starwood · ONYX CENTERSOURCE USER GUIDE Al Maha, a Luxury Collection Desert Resort & Spa, Dubai, UAE ... Circular Notes shows messages Onyx has sent

Travel Agent CommissionONYX CENTERSOURCE USER GUIDE

Al Maha, a Luxury Collection Desert Resort & Spa, Dubai, UAE

» Onyx CenterSource & Logging in 03

» Main Menu 06

» Your Profile 08

» Payment Tracking 13

» Your Commission Claims 18

» Automated Billing & Collection 25

» Data Interface Generator (DIG) 26

» Other Services 34

What’s inside?

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» Onyx CenterSource is a useful working tool for hotels and travel agents. It is designed to make the management of commission payments easier, as well as to achieve greater efficiency in communication and marketing activities.

» Onyx CenterSource is a business to business intranet, created for the sole purpose of offering Onyx clients a private working environment and value-added services.

» The purpose of this User Guide is to facilitate the use of the Onyx CenterSource website. It includes a detailed description of how each of the services work.

Onyx CenterSource - Introduction

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Introduction to Onyx CenterSource

» Go to https://www.payments.onyxcen tersource.com/

» Enter your access codes

» If you do not have access codes, click on “Forgot your access codes?”

LogintotheOnyxCenterSource website

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https://www.payments.onyxcentersource.com/

https://www.payments.onyxcentersource.com/

OnyxCenterSource– settingupyour

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accesscodes


If you need to set up a profile, please fill in the form and click on the “Click here to request your access codes” button toproceed.

Home- MainMenu

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Your travel agency details

Your Agency Name

1 Home

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Onyx Contact Details

Onyx Services

Click on theenvelope toopen a ticketwith the Onyx Support Desk

There are 5 active links on thehomepage:

Home- MainMenu

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Your travel

agency details

Onyx Services1 2 3 4 5

Your Agency Name

1. Your Profile2. Payment Tracking3. Your Commission Claims4. Data Interface Generator5. Other Services

YourProfile

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Your travel agency details

Onyx Services

YourProfile

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It allows you to provide Onyx CenterSource with updated information about your company and payment preferences.

1. Update your agencyinformation and click“Update”

2. Update your agency preferences and click on “Submit”

3. Please provide your VAT number and if in Canada, your Canadian tax details

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It allows you to provide Onyx CenterSource with updated information about your company and payment preferences.

YourProfile

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1. For agencies in the US only, please provide your W9 information.

• To be confirmed by Onyx CenterSource – displays what a travel agent submits to be changed in Your Profile and has not been confirmed by Onyxyet.

• Updates Review – displays the history of all the changes made.

YourProfile

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• In this screen you will be able to personalize your access codes, language and date format.

Your Profile –User Configuration

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PaymentTracking

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PaymentTracking


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Input the CIC number you are interested in and click on search. CIC is the Onyx reference for each payment.

Click to download

the information as

an Excel file

Get a detailed record report

by selecting the CIC

number.Select the payment

method in blue to see the

details of the check or

transfer.

• Allows you to search by different criteria and provides you with full information about your commissions. You can run general searches by CIC number, client name, hotel name etc.

Payment Tracking – GlobalSearch

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Your CommissionClaims

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• This service enables you to input your commission claims through the Onyx CenterSource website.

YourCommissionClaims– DirectData

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Click here to start andfollow the next step.

When you click on OK, a new field isopen.

• This service enables you to input your commission claims through the Onyx CenterSource website.

YourCommissionClaims– DirectData

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Hotel Name

Hotel Name

Step 1 – click here to select the hotel.

Step 2 – Enter the reservation details and click on OK.

Step 3 – Review the details and click on “Submit claim to Onyx”

• All commission claims sent by your travel agency are processed automatically and the resulting status is displayed here under the corresponding claims reference number.

Your Commission Claims –Claims

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Summary


Your Agency Name here

Claims Search Results Display:1. Claim Reference # - select to view a detailed report of the

commission claim.2. Date the claim is submitted to Onyx.3. Hotel type.

• This is an example of what you see when you click on a claims reference number on the Claims Summary screen:


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Summary


• Example of a detailed report from a commission claim


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Summary


You can search by Claim Reference Number

Link to the detailed reportof that CIC number.

• This allows you to search your commission claims by different criteria and will provide you with full information about their status

Your Commission Claims –Global

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Search


DIG- Data InterfaceGenerator

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• In this section you will see how to create custom personalized reports with the ability to tailor the results using data filters to suit your desired requirements.


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Click here to start



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Step 1


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Step 2


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Step 3


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Step 4


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Step 5


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Click on the “Get the result” button to

download your file

OtherServices

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• Data Mining

OtherServices

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Obtain useful statistical analysis of all

commission payments carried out through

Onyx CenterSource on behalf of our hotels.

Basic Statistical Analysis: Three different

kinds of statistical reports can be obtained

through the “Basic Statistical Analysis”

service:

• Commissions per hotel

• Commissions per month

• Commissions per country

• Data Mining – Advanced Statistical Analysis: it establishes a step forward in the handling of your company’s statistical data.

OtherServices

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Click here to open a new window with the different statistics.

Display the selecteddesired charts.

Other Services -Communications

• Communications allows you to communicate with Onyx hotels and the Onyx CenterSource Support Desk.

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1

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1. Click on Standard Message to send a message to hotels registered with Onyx CenterSource.

2. Inbox shows messages received by the agency.3. Sent shows messages to Onyx and the hotel from the agency.4. Circular Notes shows messages Onyx has sent to all travel

agencies.

• Find Onyx Hotels and their contactdetails

Other Services –Hotel Guide

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Onyx CenterSource -Contacts

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Onyx CenterSource

Phone (international): +34-95-503-1400

Phone (from the USA): 1-866-531-0170

Email: [email protected]

mailto:[email protected]

Documents

ONYX CENTERSOURCE USER GUIDE - Starwood · ONYX CENTERSOURCE USER GUIDE Al Maha, a Luxury Collection Desert Resort & Spa, Dubai, UAE ... Circular Notes shows messages Onyx has sent