online Transparency Benchmarking Report. · ForeSee Website Index 74 Agencies with Statistical Resources 75 DOT ... Use the benchmark data to help secure support in your organization

Online Transparency Benchmarking Report Report Contents:U.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015

U.S. NRC Satisfaction Survey V2 84 Public Sector 74 Executive Branch Departments 74by site type or function by department

ForeSee Website Index 74 Agencies with Statistical Resources 75 DOT (Transportation) 74

Public Sector 74 Informational 76 HHS 70Portal 68 by specific agency

eGov 76 Regulatory 72by category Non-Profit, Associations and Education 77

Federal Govt 73 Federal Govt 73

Non-Profit, Associations and Education 77 by branch

Executive Branch 74

Executive Branch 74Executive Branch Departments 74

Independent Agencies 70

:: Click on any category below to view definition

FAQ and MethodologyBenchmark Category Definitions

E-Gov Quarterly ResultsBenchmark Membership

ForeSee CXA Benchmarks

ForeSee, Inc Confidential

Online Transparency Benchmarking ReportU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015

Back to Contents

FAQ and Methodology

Why benchmark my site's performance?

Benchmarking provides a powerful context for your customer satisfaction score. With this report, you are able to compare your website's performance to numerous categories.

The competitive environment impacts your visitors' expectations. Perceptions of your site are affected not only by your industry peer group, but by all types of sites that your visitors may visit throughout their day.

How do I use benchmarking information in this report most efficiently?

First, monitor your site's performance on high-impact Elements identified by your Satisfaction Research Analyst. Your most important benchmark is your site's performance against the aggregate and over time. Continuous measurement provides key information for improving your site visitors' satisfaction and, ultimately, your bottom-line-related future behaviors.

Second, look at your ranking within your industry peer group to make sure that you are keeping up with your immediate competitors. Use the benchmark data to help secure support in your organization for making improvements that will be highlighted in your site's online satisfaction data (accessible through the ForeSee Portal) and Satisfaction Insight Reviews.

Third, assess your site's score within the entire landscape of the web satisfaction to see how you compare to the best performing websites. There may be lessons that can be learned from particularly high-scoring categories.

ForeSee is the only company that has the breadth of competitive benchmarking allowing you to pinpoint your position within the web satisfaction landscape.

How are ForeSee benchmarks created?ForeSee currently has over 500 active surveys across a wide range of site functions, sectors, and industries. Every month, customer satisfaction is calculated and aggregated using a minimum of 5 sites to create each benchmark category. We never disclose individual customer data.

What type of information is provided in this report?

The first tab in this report provides a tabular view of your score (in the blue box in the upper left corner), the ForeSee Website Satisfaction Index, and numerous other ForeSee benchmark scores. Subsequent tabs provide bar charts that compare your score to numerous sets of benchmark scores. Minimum, average, and maximum scores are displayed for each benchmark category.

ForeSee, Inc. Confidential


Benchmark Category Definitions

Benchmark categories provide comparative aggregate customer satisfaction scores of ForeSee clients' websites. Clients' websites are placed in categories that are appropriate to their industry, type of survey and website purpose.

Category DefinitionForeSee Website Index ForeSee clients with any type of website survey.

The primary purpose of the website is to provide and disseminate information.

Public Sector Included in this category are websites of public sector entities (government operated to provide services to the public). Also included in this category are non-profits, educational institutions and associations.

eGov Websites of the U.S. Federal Government that elect to participate in the ForeSee E-Gov Index.

Federal Govt Included in this benchmark are websites of the U.S. Federal Government.

The main website of federal government departments, independent agencies, or a website that brings together information from diverse sources in a unified way.

Regulatory Websites of agencies that provide governmental rules and regulations.

Executive Branch Websites of the U.S. Federal Government Executive Branch.

Non-Profit, Associations and Education Websites of non-profit organizations (such as charities or foundations), associations, and educational organizations and institutions.

Agencies with Statistical Resources Websites which, as part of their content, collect and provide access to statistical information.

Informational

HHS Websites of the U.S. Department of Health and Human Services.

Back to Contents

Executive Branch Departments Websites of Executive Agencies within the US Federal Government Executive Branch (does not include the EOP).

Independent Agencies Websites of independent government agencies and other establishments.

DOT (Transportation) Websites of the U.S. Department of Transportation.

Portal



56 56

65

56

74

84

74 7476

7377

87 87 87 87

78

0

84

U.S. NRC SatisfactionSurvey V2

ForeSee Website Index Public Sector eGov Federal Govt Non-Profit,Associations and

Education

U.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


56 56

6563

5658

84

74 74 75 76

6872

87 87 86 87

79

84

0

84

U.S. NRCSatisfaction Survey

V2

ForeSee WebsiteIndex

Public Sector Agencies withStatisticalResources

Informational Portal Regulatory

Public Sector Benchmarks by Site Type or FunctionU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


56 56 56

84

74 74 73

87 87 87

0

84

U.S. NRC Satisfaction Survey V2 ForeSee Website Index Public Sector Federal Govt

Public Sector Benchmarks by CategoryU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


56 56 56

84

74 73 74

87 87 87

0

84

U.S. NRC Satisfaction Survey V2 ForeSee Website Index Federal Govt Executive Branch

Federal Govt Benchmarks by BranchU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


56 56 5658

84

74 74 7470

87 87 8784

0

84


ForeSee Website Index Executive Branch Executive BranchDepartments

Independent Agencies

Executive Branch BenchmarksU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


56 56

68

56

84

74 74 7470

87 87

8279

0

84


ForeSee Website Index Executive BranchDepartments

DOT (Transportation) HHS

Executive Branch Departments Benchmarks by DepartmentU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


56 56

84

74 74

87 87

0

84

U.S. NRC Satisfaction Survey V2 ForeSee Website Index Executive Branch Departments

Executive Branch Departments Benchmarks by Specific AgencyU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


56

74

84

7477

87

78

0

84

U.S. NRC Satisfaction Survey V2 ForeSee Website Index Non-Profit, Associations and Education

Non-Profit, Associations and Education BenchmarksU.S. NRC Satisfaction Survey V2November 01, 2015 - November 30, 2015


Back to Contents

Benchmark Membership

CATEGORY CLIENT

ForeSee Website Index AHRQForeSee Website Index American Chemical SocietyForeSee Website Index American Forces Information ServiceForeSee Website Index Bureau of Economic AnalysisForeSee Website Index Bureau of Justice StatisticsForeSee Website Index CGAPForeSee Website Index CMSForeSee Website Index Dept of Commerce US Census BureauForeSee Website Index DHS CISForeSee Website Index DOJ ATFForeSee Website Index ED.govForeSee Website Index Federal Motor Carrier Safety AdministrationForeSee Website Index Financial StabilityForeSee Website Index HHS Office for Civil RightsForeSee Website Index IADBForeSee Website Index JP Morgan ChaseForeSee Website Index MESSAForeSee Website Index NARA - U.S. National Archives and Records ForeSee Website Index National Institute of Justice (NIJ)ForeSee Website Index NHTSAForeSee Website Index NICHD-NIHForeSee Website Index NIST - National Institute of Standards and ForeSee Website Index NOAA Coastal Services CenterForeSee Website Index Partnership for Public ServiceForeSee Website Index Regulatory Information Service CenterForeSee Website Index SECForeSee Website Index U.S. Department of StateForeSee Website Index U.S. Department of TransportationForeSee Website Index U.S. Department of Transportation (FHWA)ForeSee Website Index U.S. Department of TreasuryForeSee Website Index U.S. Department of Treasury - Internal Revenue ForeSee Website Index U.S. Department of Veterans Affairs


ForeSee Website Index U.S. Geological SurveyForeSee Website Index U.S. Nuclear Regulatory CommissionForeSee Website Index UNICORForeSee Website Index USITCPublic Sector AHRQPublic Sector American Chemical SocietyPublic Sector American Forces Information ServicePublic Sector Bureau of Economic AnalysisPublic Sector Bureau of Justice StatisticsPublic Sector CGAPPublic Sector CMSPublic Sector Dept of Commerce US Census BureauPublic Sector DHS CISPublic Sector DOJ ATFPublic Sector ED.govPublic Sector Federal Motor Carrier Safety AdministrationPublic Sector Financial StabilityPublic Sector HHS Office for Civil RightsPublic Sector IADBPublic Sector MESSAPublic Sector NARA - U.S. National Archives and Records Public Sector National Institute of Justice (NIJ)Public Sector NHTSAPublic Sector NICHD-NIHPublic Sector NIST - National Institute of Standards and Public Sector NOAA Coastal Services CenterPublic Sector Partnership for Public ServicePublic Sector Regulatory Information Service CenterPublic Sector SECPublic Sector U.S. Department of StatePublic Sector U.S. Department of TransportationPublic Sector U.S. Department of Transportation (FHWA)Public Sector U.S. Department of TreasuryPublic Sector U.S. Department of Treasury - Internal Revenue Public Sector U.S. Department of Veterans AffairsPublic Sector U.S. Geological SurveyPublic Sector U.S. Nuclear Regulatory CommissionPublic Sector UNICORPublic Sector USITCeGov AHRQ


eGov American Forces Information ServiceeGov Bureau of Economic AnalysiseGov Bureau of Justice StatisticseGov Dept of Commerce US Census BureaueGov DHS CISeGov ED.goveGov Federal Motor Carrier Safety AdministrationeGov NARA - U.S. National Archives and Records eGov National Institute of Justice (NIJ)eGov NIST - National Institute of Standards and eGov NOAA Coastal Services CentereGov SECeGov U.S. Department of StateeGov U.S. Department of TransportationeGov U.S. Department of Transportation (FHWA)eGov U.S. Department of TreasuryeGov U.S. Geological SurveyeGov U.S. Nuclear Regulatory CommissioneGov USITCFederal Govt AHRQFederal Govt American Forces Information ServiceFederal Govt Bureau of Economic AnalysisFederal Govt Bureau of Justice StatisticsFederal Govt CMSFederal Govt Dept of Commerce US Census BureauFederal Govt DHS CISFederal Govt DOJ ATFFederal Govt ED.govFederal Govt Federal Motor Carrier Safety AdministrationFederal Govt Financial StabilityFederal Govt HHS Office for Civil RightsFederal Govt NARA - U.S. National Archives and Records Federal Govt National Institute of Justice (NIJ)Federal Govt NHTSAFederal Govt NICHD-NIHFederal Govt NIST - National Institute of Standards and Federal Govt Regulatory Information Service CenterFederal Govt SECFederal Govt U.S. Department of StateFederal Govt U.S. Department of Transportation


Federal Govt U.S. Department of Transportation (FHWA)Federal Govt U.S. Department of TreasuryFederal Govt U.S. Department of Treasury - Internal Revenue Federal Govt U.S. Department of Veterans AffairsFederal Govt U.S. Geological SurveyFederal Govt U.S. Nuclear Regulatory CommissionFederal Govt UNICORFederal Govt USITCNon-Profit, Associations and Education American Chemical SocietyNon-Profit, Associations and Education CGAPNon-Profit, Associations and Education IADBNon-Profit, Associations and Education MESSANon-Profit, Associations and Education Partnership for Public ServiceAgencies with Statistical Resources AHRQAgencies with Statistical Resources Bureau of Economic AnalysisAgencies with Statistical Resources Bureau of Justice StatisticsAgencies with Statistical Resources Dept of Commerce US Census BureauAgencies with Statistical Resources DOJ ATFAgencies with Statistical Resources Financial StabilityAgencies with Statistical Resources IADBAgencies with Statistical Resources NHTSAAgencies with Statistical Resources NOAA Coastal Services CenterAgencies with Statistical Resources U.S. Department of TransportationAgencies with Statistical Resources U.S. Department of Transportation (FHWA)Agencies with Statistical Resources U.S. Nuclear Regulatory CommissionInformational AHRQInformational American Forces Information ServiceInformational Bureau of Economic AnalysisInformational Bureau of Justice StatisticsInformational CMSInformational Dept of Commerce US Census BureauInformational DHS CISInformational DOJ ATFInformational ED.govInformational Federal Motor Carrier Safety AdministrationInformational Financial StabilityInformational HHS Office for Civil RightsInformational IADBInformational NARA - U.S. National Archives and Records Informational National Institute of Justice (NIJ)


Informational NHTSAInformational NICHD-NIHInformational NOAA Coastal Services CenterInformational SECInformational U.S. Department of StateInformational U.S. Department of TransportationInformational U.S. Department of Transportation (FHWA)Informational U.S. Department of Treasury - Internal Revenue Informational U.S. Department of Veterans AffairsInformational U.S. Geological SurveyInformational U.S. Nuclear Regulatory CommissionPortal CMSPortal NIST - National Institute of Standards and Portal U.S. Department of StatePortal U.S. Department of TransportationPortal U.S. Department of TreasuryPortal U.S. Department of Treasury - Internal Revenue Portal USITCRegulatory Federal Motor Carrier Safety AdministrationRegulatory HHS Office for Civil RightsRegulatory Regulatory Information Service CenterRegulatory SECRegulatory U.S. Nuclear Regulatory CommissionRegulatory USITCExecutive Branch AHRQExecutive Branch American Forces Information ServiceExecutive Branch Bureau of Economic AnalysisExecutive Branch Bureau of Justice StatisticsExecutive Branch CMSExecutive Branch Dept of Commerce US Census BureauExecutive Branch DHS CISExecutive Branch DOJ ATFExecutive Branch ED.govExecutive Branch Federal Motor Carrier Safety AdministrationExecutive Branch Financial StabilityExecutive Branch HHS Office for Civil RightsExecutive Branch NARA - U.S. National Archives and Records Executive Branch National Institute of Justice (NIJ)Executive Branch NHTSAExecutive Branch NICHD-NIH


Executive Branch NIST - National Institute of Standards and Executive Branch NOAA Coastal Services CenterExecutive Branch Regulatory Information Service CenterExecutive Branch SECExecutive Branch U.S. Department of StateExecutive Branch U.S. Department of TransportationExecutive Branch U.S. Department of Transportation (FHWA)Executive Branch U.S. Department of TreasuryExecutive Branch U.S. Department of Treasury - Internal Revenue Executive Branch U.S. Department of Veterans AffairsExecutive Branch U.S. Geological SurveyExecutive Branch U.S. Nuclear Regulatory CommissionExecutive Branch UNICORExecutive Branch USITCExecutive Branch Departments AHRQExecutive Branch Departments American Forces Information ServiceExecutive Branch Departments Bureau of Economic AnalysisExecutive Branch Departments Bureau of Justice StatisticsExecutive Branch Departments CMSExecutive Branch Departments Dept of Commerce US Census BureauExecutive Branch Departments DHS CISExecutive Branch Departments DOJ ATFExecutive Branch Departments ED.govExecutive Branch Departments Federal Motor Carrier Safety AdministrationExecutive Branch Departments Financial StabilityExecutive Branch Departments National Institute of Justice (NIJ)Executive Branch Departments NHTSAExecutive Branch Departments NICHD-NIHExecutive Branch Departments NIST - National Institute of Standards and Executive Branch Departments NOAA Coastal Services CenterExecutive Branch Departments U.S. Department of StateExecutive Branch Departments U.S. Department of TransportationExecutive Branch Departments U.S. Department of Transportation (FHWA)Executive Branch Departments U.S. Department of TreasuryExecutive Branch Departments U.S. Department of Treasury - Internal Revenue Executive Branch Departments U.S. Department of Veterans AffairsExecutive Branch Departments U.S. Geological SurveyExecutive Branch Departments UNICORIndependent Agencies NARA - U.S. National Archives and Records Independent Agencies Regulatory Information Service Center


Independent Agencies SECIndependent Agencies U.S. Nuclear Regulatory CommissionIndependent Agencies USITCDOT (Transportation) Federal Motor Carrier Safety AdministrationDOT (Transportation) NHTSADOT (Transportation) U.S. Department of TransportationDOT (Transportation) U.S. Department of Transportation (FHWA)HHS AHRQHHS CMSHHS HHS Office for Civil RightsHHS NICHD-NIH





Documents

online Transparency Benchmarking Report. · ForeSee Website Index 74 Agencies with Statistical Resources 75 DOT ... Use the benchmark data to help secure support in your organization