ONLINE NEWS NOVEMBER 2014 -EDITION 10

STATE REPORTING TABLE

Online Reporting OCTOBER 2014 State Hazard Near miss FAI MVI MTI Total

NSW 32 16 6 54

QLD 13 5 1 2 21

VIC 57 8 1 66

Total 102 29 1 9 0 141

NEAR MISS REPORTING As we move into the Christmas period. CSA’s must to be vigilant and

inspect Totes and its contents for damages before moving them. Three near misses were reported in October when drivers were dragging totes into their truck when the bottom tote collapsed causing product to fall. Another CSA reported the plastic bag he was carrying full of the customers groceries broke. This resulted in a two litre bottle of Coke falling and nearly hitting his foot.

As the peak season approaches, CSA’s may notice the increase of congestions on our roads. This distraction can put tempers at boiling

point and increase the risk of Motor vehicle incidents occurring. Third party road user’s cause near misses to be reported in October:

CSA cut off at round about by another road user.

Third party failed to stop at traffic lights.

Third parties crossing into the CSA’s lane of traffic causing the CSA to swerve to avoid an incident.

Third party traveling in front braking harshly in heavy traffic causing CSA to also brake harshly to avoid an incident.

Due to the increase of volume of goods sold leading up the Christmas period. The store docks work to full capacity and beyond. Dock near misses reported for October include.

Shopping trolley and bins left in the path of the reversing truck.

Cages and pallets left on walkways.

Not able to ring the dock bell due to pallets and cages stored.

Heavy congestion of delivery trucks and shoppers cars in the area creating obstacles when docking.

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Did you Know? The tongue of a blue whale is as long as an

elephant.

Our eyes are always the same size from birth

Your mouth produces 1 litre of saliva a day

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6/11/2014 3rd party pulled out from a parked poition. CSA swirved hitting a parked car.

30/09/2014 Near Miss Totes fall at the Mascot store due to strong winds.

Near Miss -Driver stumbles in garden when making a delivery as a crane blocked the walkway.

MOTOR VEHICLE INCIDENTS

CSA are not permitted to drive/reverse their vans into residential driveways. Several motor vehicle incidents occurred after drivers

failed to comply with this policy.

QLD - CSA spoke to next door neighbour of customer asking if he could park in their address due to sufficient parking in the street. Next door neighbour agreed. As CSA was leaving he started reversing hitting the gate.

QLD- CSA drove into customers address. Entrance to customers address has a wooden structure thoroughfare which is 2.5m high (which is clearly signed). The vehicle is 3m high. CSA tried to drive through wooden structure and connected with it damaging to structure.

VIC-Driver was performing a 3 point turn to after leaving the customers property. As he was reversing the rear right tail light had made contact with the customer’s vehicle. The contact had left a scuff mark on the right hand side of the customer's rear bumper bar.

NSW-Driver was delivering to a unit block. He decided to drive into the complex and reverse park in the visitor’s car park. After he made the delivery, the driver was leaving the parking spot and took the turn too soon, hitting the corner of the gutter of one of the townhouses, damaging the guttering and the side of the pan

NSW- Driver pulled up to delivery address. When he reversed in front of the customer’s house, he tried to squeeze in beside the skip bin, hitting it as he reversed.

CSA failed to leave sufficient distance behind a vehicle travelling in front. Driver could not stop safely resulting in a collision.

NSW- Driver was travelling in peak hour traffic. Traffic was bumper to bumper but then started to move. Traffic was eventually travelling at approx. 60km/h when the car in front slammed on his brakes as they entered into a road work zone. Driver was not keeping a 4 second gap between him and the car in front, resulting in him having to slam on his brakes. Unfortunately he didn’t give himself enough gap and hit into the back of the car in front of him, causing that car to push into another car in front of him.

10/11/14 Driver slips when carrying totes up stairs..

6/11/14 Driver got bogged on loose gravel. Truck slid to one side of the driveway as they tried to drive out of the bog. Tow truck was called>

ONLINE NEWS NOVEMBER 2014 -EDITION 10

17/10/14 Driver reversed onto the dock too

quickly and the back hinge hit the dock timber causing the edge of the pan hinge to

crumble.

DEFINITIONS A Hazard is a source or a situation with a potential for harm in terms of injury or illness, damage to property, damage to the environment or a combination of these. A near miss is an unplanned event that did not result in injury, illness or damage but had the potential to do so. An incident is any unplanned event resulting in, or having a potential for injury, ill health, damage or other loss.

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Month Day Year

Vol. 1 Issue 1

WOULD YOU BE HAPPY IF THIS WAS YOUR PROPERTY?

You may think that driving into customers driveways will save time.

But it won’t save you money?

Truck damaged house guttering Bogged vehicle required towing Truck hits phone lines.

Truck damages customer’s carport Truck hits power lines Truck hits customers tree

Reversing truck hits waste bin Reversing truck hits letterbox Reversing truck damages gate.

Never park in or block a residential customer’s driveway.

(Rural driveways excluded)

NEVER EVER!

Incidents

ONLINE NEWS NOVEMBER 2014 -EDITION 10

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ONLINE NEWS NOVEMBER 2014 -EDITION 10

TOP HAZARDS REPORTED.

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WELCOME RICK ARANEDA TO THE NSW

WOOLWORTHD ONLINE TEAM.

Rick was the successful applicant after applying for the Online NSW Afternoon shift Supervisor working mainly at the Mascot store. Rick comes to use with a wealth of experience after working as a CSA for the past three years. Rick said as a CSA he enjoyed talking to different people and getting out and about. Applying for the Afternoon Supervisors was a Good opportunity to move forward and learn more about the business. Rick said his new role is challenging and keeps him very busy. On weekends Rick enjoys catching up on sleep, eating out whilst enjoying the nightlife. Ricks works Monday to Friday from 1pm and is contactable on 0499 499 081.

EMPLOYEE OF THE MONTH

SANDRA LOWDELL -VICTORIA CSA

Congratulation Sandra for receiving the recognition you deserve for customer service excellence. Sandra received a compliment from one of her customers. The customer wrote: I am a regular customer of Woolies on line. My regular deliveries are usually done by one of your drivers. Her name is Sandra and I find her attitude and work ethic is exemplary. Sandra always offers to help me in a most sincere and cheerful manner. I am disabled and find her always willing to go that extra mile. Would you please extend my thanks to her? Sandra started work as a CSA for the Woolworths online business in July 2013. Sandra said “She enjoys the interaction with different customers and building relationships thru committed customer service. She looks forward to getting up every day and serving customers thru the WW Online work”

Mordolloc store VIC Mascot Dock NSW Pakenham Store VIC Rosebud Central VIC