ONLINE NEWS February 2014 -EDITION 1

NEAR MISS REPORTING

26/01/2014 Before completing a customer’s delivery. The driver noticed some garden bark had spread over the customer’s steep driveway due to rain creating a slippery surface. The driver contacted Woolworth’s customer service and reported the hazard. Woolworth’s representative arranged for the customer to drive her car to the street and the groceries were loaded into the customers boot. (NSW) 27/01/14 Driver walked into a customer’s house carrying totes which obscured the driver’s vision. The driver slipped on a child’s toy. There was a child lying on the floor next to where this happened. Had the driver fallen over he could have fallen on the child. (NSW) Drivers must be aware of their surroundings at all times. Leave grocery totes at the customer’s front door. Carry the bags of groceries to the requested location so not to obscure your vision. Hazards in and around customer homes and small businesses are constantly changing and have the potential to cause significant injury, e.g. broken limbs, serious sprains or strains. Be aware of the environment before you enter, always check the surrounding area for hazards. Where hazards are identified, politely request the customer remove the hazard to prevent an injury. 29/01/14 Drums of Chicken fat waste was stored next to the loading dock ladder at a Woolworth’s store. Contents spilled near the step ladder leading to the loading dock. This caused driver to slip on bottom rung of ladder. (VIC) Woolworths was notified of the Near Miss and has agreed to move the drum to a safer location. 29/01/2014 Driver returned to his vehicle which was parked on side of road after completing a delivery. The driver did not notice a car coming along the road. The driver stepped onto road to get into truck cabin when the car nearly struck him. The car was a hybrid Toyota that has no engine noise. (VIC) Drivers must keep a visual awareness at all times. Drivers must access their truck cabins by walking from the rear of the truck. This will ensure the truck does not obscure your vision when assessing traffic risks. Did you Know?

A 1 minute kiss burns 26 calories

An average person will spend 25 years asleep

Our tongue is the fastest healing part of your body.

Photo: Drum of chicken fat spilled next to ladder caused a driver to slip. Refer near

miss 29/01/2014

Photo:Toys and items left on a customers floor can create a Slip/Trip and Fall

hazard.

Photo: Tree bark spread over the customer driveway created a slippery surface when wet. Details near miss

26/1/13

25/1/2014 Driver was making a delivery when he drove into the driveway of the customer’s house. The driveway was u shaped and as the driver proceeded, he hit an overhanging branch which broke and fell. No damage to the truck. (NSW) 01/02/2014 Driver reversed into the customer’s driveway. Driver hit the customer’s house guttering with his truck causing damage. (NSW) 01/2/2014 Driver was not driving his usual truck on the day of the incident. The driver reversed into the customer’s driveway hitting the customer’s brick letterbox which was knocked to the ground. Drivers are to be reminded of the Woolworths Online Golden rules as trained as part of your induction. (NSW) AT ALL TIMES

Act and drive safely Be in uniform and well presented Be aware of personal hygiene Be polite and courteous to the customers and the public Be on time for shift start Pre-cool their vehicle Use their scanner during their shift You need to do your deliveries in order. 1,2,3 etc Contact Woolworths Customer Service when you’re running

late. Turn off your vehicle and close the rear doors during your

delivery. Place groceries gently. For rural deliveries, make a careful assessment before you

enter. If too risky, contact Woolworths Customer Service to discuss alternatives.

Always return to the Woolworths store to unload your empty totes.

MUST NEVER Park in, or block a residential customers driveway Take their trolley into a customer’s home Smoke inside or near the vehicle Leave security items with a minor

Incident 01/02/14 Truck hits guttering

Incident 01/02/14 damaged letterbox

Tree hazard – never park in, or block a residential customers driveway.

ONLINE NEWS February 2014 -EDITION 1

Procedure breach resulted in 3 MVI’s

DEFINITIONS A Hazard is a source or a situation with a potential for harm in terms of injury or illness, damage to property, damage to the environment or a combination of these. A near miss is an unplanned event that did not result in injury, illness or damage but had the potential to do so. An incident is any unplanned event resulting in, or having a potential for injury, ill health, damage or other loss.

Dog bite- First Aid treatment.

3/2/13 Driver knocked on a customer’s door with a delivery and asked the owner where she would like her delivery. Driver informed her it could be placed inside. She seemed hesitant. Upon entry the driver was bitten (small nip to right calf) by a small dog. Owners were highly apologetic. Driver went to his doctor for a Tetanus injection as a precaution.(VIC)

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How to Stay Hydrated Water makes up approximately 60 to 70 percent of the human body by weight, so all of us need to stay hydrated to keep our bodies running smoothly. These simple tips can help make getting enough fluids part of your daily routine:

Have something to drink when you get up in the morning

Carry a plastic bottle with you during work hours.

Try to drink something before, during and after exercising, especially in hot weather. Drink every 15 minutes as you exercise.

Remember to drink before your get thirsty.

Try to limit caffeinated and sugary beverages. Caffeine acts as a diuretic and can cause you to lose fluids quickly. In addition to having extra calories, the fructose, or natural sugars, in fruit juice can slow your ability to absorb water.

Monitor your fluid intake, factoring in foods.

Keep water next to your bed.

Learn the signs and symptoms of dehydration

Remember to drink before you get thirsty and be alert for common signs of dehydration.

Dry mouth

Excessive thirst

Infrequent or dark urination

Muscle weakness or cramping

Headache

Dizziness or lightheadedness

Tiredness

Sunken eyes

Inability to produce tears

ONLINE NEWS February 2014 -EDITION 1

N

World Cancer Day (4 February 2014)

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ONLINE NEWS February 2014 -EDITION 1

NSW Driver of the Month Name: Nhan Lam

Time as a WW Online CSA: 2 years

Previous Job: Worked in IT

Most difficult part of being a CSA: Getting up early in

the morning

Favourite aspect of the job: Every day is different

Favourite Food: Pho (Vietnamese Beef Noodle soup)

Ambitions: Grow with the business

Nominated as CSA of the month because: Continuously

receiving compliments from the customer. Setting the

standard for all CSA’s

World Cancer Day focuses on disproving damaging myths and misconceptions about cancer. Myth 1: We don’t need to talk about cancer Truth: Whilst cancer can be a difficult topic to address, particularly in some cultures and settings, dealing with the disease openly can improve outcomes for people.

Myth 2: Cancer… there are no signs or symptoms Truth: For many cancers, there are warning signs and symptoms and many benefits of early detection.

Myth 3: There is nothing I can do about cancer

Truth: There is a lot that can be done by each one of us. A third of the most common cancers can be prevented.

Myth 4: I don’t have the right to cancer care Truth: All people have the right to access proven and effective cancer treatments and services. For more information and programs on physical health, nutrition and weight management see PPC online www.ppconline.info/au and enter the username Linfox and password linfoxeap For more information on world cancer day visit www.worldcancerday.org