Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
ONLINE MANAGEMENTOF SPA QUALIFIED
PERSONSSystem Version 1.0
User Manual Version 1.0
The information contained in this Document is strictly confidential and shall not be disclosed orused by any third party without the prior written consent from the Ministry of Resource Planning &Environment and Sarawak Information Systems Sdn. Bhd. (213181-W)
TABLE OF CONTENTS
CHAPTER 1 : SYSTEM OVERVIEW ..................................................................................1-1
1.1.Introduction ....................................................................................................................1-1
1.2.System Requirement......................................................................................................1-3
1.3.System Workflow............................................................................................................1-3
1.3.1.Public Account Registration.....................................................................................1-4
1.3.2.Application for Registration of QP............................................................................1-5
1.3.3.Processing of QP Registration.................................................................................1-6
1.3.4.Publication of QP .....................................................................................................1-8
CHAPTER 2 : SYSTEM ACCESS........................................................................................2-1
2.1.Sign Up New Account.....................................................................................................2-1
2.2.Application for Registration as Qualified Person............................................................2-5
2.3.Application for Renewal of Registration as Qualified Person.......................................2-11
2.4.Payment of Registration Fees......................................................................................2-18
2.5.Registration Completed ...............................................................................................2-22
2.6. Card Collection (Only Applicable for New Registration)..............................................2-23
CHAPTER 3 : CONTACT US...............................................................................................3-1
3.1.Contacting SAINS Call Centre.......................................................................................3-1
3.2.Online Customer Survey................................................................................................3-2
3.3.Application Improvement Feedback ..............................................................................3-2
3.3.1.Via WAW Feedback Form........................................................................................3-3
3.3.2.Via Web-based Feedback Form..............................................................................3-3
3.3.3.Via Sarawaknet Application Feedback Form...........................................................3-5
3.3.4.Via Email..................................................................................................................3-5
ii
Table Of Contents
1.1.Introduction ....................................................................................................................1-1
1.2.System Requirement......................................................................................................1-3
1.3.System Workflow............................................................................................................1-3
1.3.1.Public Account Registration.....................................................................................1-4
1.3.2.Application for Registration of QP............................................................................1-5
1.3.3.Processing of QP Registration.................................................................................1-6
1.3.4.Publication of QP .....................................................................................................1-8
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSYSTEM OVERVIEW
1
1. System Overview
This section provides information on the following topics:
• Introduction
• System Requirement
• System Workflow
1.1. Introduction
Online Management of SPA Qualified Persons (MRPE-EQP) is a web application operated by
the Ministry of Urban Development and Natural Resources (MUDeNR). It is available to the
general public. Users will benefit from its 24 x 7 availability and will no longer be restricted by their
physical locations – they will be able to apply for new registration as SPA Qualified Person and
renew their yearly registration from anywhere connected to the Internet.
Upon login, the user establishes real-time access to the Ministry’s Qualified Persons databases.
Users are guided to fill the digital forms and submit the required information. Once an application
is submitted, eQP will do a pre-check and if the submission is found to be in order, it is
automatically routed to a case officer in the Ministry for processing. User able to make online
payment and avoid the hassle to pay over the payment counters.
eQP performs periodic checks on the progress of the application and as each pre-set milestone is
reached, a notification is emailed to the user to keep him abreast of the status of his submission.
There are also reminder for renewal and last payment date.
QP Registration Card would be issued to replace the paper Certificate of Registration as Qualified
Person. The card provides QR code which would link up to the online application to retrieve
validity and up-to-date information on the registration.
Benefits
No. Current EQP
1. Application to fill in Form A (new) /
Form C (renewal) together with the
required supporting documents in
paper forms to MPRE Planning
Division.
A web based application is provided, with
encoded step-by-step guide for application
entry, improving ease of use. User only need
to enter the new particulars. The printable
form is automatically generated by the system.
Physical Submission is NOT required. 2. Payment of fees must be made at
Revenue counters of Land and
Users will be able to make online payment.
There are three options offered currently:
Page: 1-1
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Survey Divisional Offices and within
the operating office hours.
i. Bank Account Direct Debit
ii. Credit Card / Debit Card3. To submit Certificate of Registration
as Qualified Person to MRPE for
each renewal.
QP Registration Card would be issued once
for every new registration. For subsequent
renewal, there is no need to return to MRPE
got get the card updated. Information on
renewal is not printed on the card. Use
online app to query validity period by
scanning QR code printed on the card.
Page: 1-2
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
1.2. System Requirement
The minimum system requirements are as follows:
Item Requirements
Processor Core i3 or above
Operating System Windows 7
Memory (RAM) Recommended 4GB or above
Browser Mozilla Firefox 23 or above
1.3. System Workflow
The To Be business process, in the form of BPD (business process diagram), describes the
operational business processes supported by the proposed system.
• Public Account Registration
• Application for Registration of QP
• Processing of QP Registration
• Publication of QP
Page: 1-3
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
1.3.1. Public Account Registration
Page: 1-4
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
1.3.2. Application for Registration of QP
Page: 1-5
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
1.3.3. Processing of QP Registration
Page: 1-6
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Page: 1-7
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
1.3.4. Publication of QP
Page: 1-8
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Table Of Contents
2.1.Sign Up New Account.....................................................................................................2-1
2.2.Application for Registration as Qualified Person..........................................................2-10
2.3.Application for Renewal of Registration as Qualified Person......................................2-17
2.4.Payment of Registration Fees......................................................................................2-21
2.5.Registration Completed................................................................................................2-22
2.6.Card Collection (only applIicable for New Registration)...............................................2-23
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSYSTEM ACCESS
2
2. System Access
This section provides information on the following topics:
• Sign Up New Account
• Application for Registration as Qualified Person
• Payment
• Application for Renewal of Registration as Qualified Person
2.1. Sign Up New Account
1. Using Firefox or Chrome browser, key in following URL to access Public Portal login page
https://eqp-kpps.sarawak.gov.my/
2. System will load public login page.
3. Click on hyperlink on ‘Sign Up New Account’. System will load Terms and Conditions page.
Figure : 1
4. On the Terms and Conditions page, scroll down and click on ‘Agree’ button to accept it. Only
when user agrees with the Terms and Conditions, the system able to proceed to the next
entry screen on ‘Sign Up for SPA Online Service’. If user disagrees with the Terms and
Conditions, the system shall return to the public login page.
Page: 2-1
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 2
Figure : 3
5. On the page for ‘Sign Up for SPA Online Service’, fill in all the mandatory fields under the
Personal Particulars. For Corporate Profile, fill in if applicable.
System will validate the entry done by user are complying to following checks:-
• All mandatory fields must be filled in.
• For Malaysian, NRIC must be in valid format.
• For Malaysian with valid NRIC, DOB is populated by system.
• Password and re-entry of password must match, in alphanumeric format with length of 8
and more characters.
• Email must be unique. Not being registered in the system.
• Corporate Profile is optional.
Page: 2-2
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 4
6. Go to check your email. Under Inbox of your email account, look for email from MUDeNR with
following subject ‘[MUDeNR] eQP: User Account Activation’. An email containing link to
activate your eQP user account was sent to you.
Figure : 5
7. Click on the link to activate your account. You will be directed to eQP website. A welcome
page will be displayed. You have successfully activate your account and may now access to
eQP Public Portal.
8. From the Welcome Page, click ‘Home Screen’ link to start using eQP. System will direct to the
homepage of eQP public portal.
Page: 2-3
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 6
9. Once on the homepage, click on ‘My Profile’ icon. Click on ‘Update Profile Photo’ button. Click
on ‘Browse’ button and look for your photo file or any image file. Click on “Upload” button.
Note: Maximum file size is 50kb. This photo would be used for issuance of QP card.
10. Fill in the other mandatory fields and click on ‘Save’ button.
Figure : 7
11. Click on Logout to exit eQP Public Portal. System returns to login page.
Page: 2-4
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
2.2. Application for Registration as Qualified Person
1. Using Firefox or Chrome browser, key in following URL to access Public Portal login page
https://eqp-kpps.sarawak.gov.my
2. If you are Malaysian, login with your New Identity Number. For non-Malaysian, login using
your registered email address.
Figure : 8
3. Once on the homepage, click on ‘My Application’ icon. Click to ‘Application for New QP
Registration’ link. Start with entry on ‘SECTION A : PARTICULARS OF APPLICATION’ Go to
‘A(1) Particulars of Applicant’. Entry form on ‘Application for Registration as a Qualified
Person’ will be displayed.
Page: 2-5
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 9
4. Click on the Information icon located next to ‘Applied Registration Category & Profession field.
The systems shall display ‘Table of Explanation on Registration Category based on
Profession’.
Figure : 10
5. Select a value for ‘Applied Registration Category & Profession field. Applied Category is
allocated by system based on Profession.
Page: 2-6
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
6. Go to the ‘Academic Qualification’ section, click on the Right Arrow icon to expand the
information entry section. Click on ‘Add’ button to add a new row. Fill in the mandatory fields.
For File Attachment, look for the relevant PDF documents or image files and upload to the
system.
7. To delete, tick on the Checkbox next to the record and click on ‘Delete’ button to remove the
selected record.
Figure : 11
8. Go to the 'Membership in Professional Bodies' section,use the same way to add and remove
information related to this section. For each record, fill in the mandatory fields.
9. Go to the ‘Relevant Working Experience’ section, use the same way to add and remove
information related to this section. For each record, fill in the mandatory fields.
10. Go to the ‘Any other attachment(s)’ section, use the same way to add and remove information
related to this section. For each record, fill in the mandatory fields. This is optional
information, if you do not have any other attachment, may leave this section with no record.
11. Click on ‘Save’ button. New application is created. Records on the application are being
updated accordingly.
Page: 2-7
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 12
12. Next, proceed on entry for ‘A (2) Corporate Profile (if applicable)’. Scroll down to ‘Listing of My
Company’ section. If you had filled in the Corporation’s Information during the User Sign Up,
the system shall list the company details under the listing. Click on ‘Activate’ button. Fill in all
the mandatory fields.
13. If you did not filled in the Corporation’s Information during the User Sign Up or you want to
use other company for this application, you may fill a new Corporate Profile in this page.
14. Click on ‘Save’ button.
Figure : 13
Page: 2-8
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
15. Go to the ‘Shareholders’ section, click on the Right Arrow icon to expand the information entry
section. Click on ‘Add’ button to add a new row. Fill in the mandatory fields. Proceed to click
‘Add’ button to a new row.
16. To delete, tick on the Checkbox next to Record Number and click on ‘Delete’ button to remove
the selected record.
17. Go to the ‘Board of Directors’ section, use the same way to add and remove information
related to this section. For each record, fill in the mandatory fields.
18. Go to the ‘Any other attachment(s)’ section, use the same way to add and remove information
related to this section.For each record, fill in the mandatory fields.This is optional information,
if you do not have any other attachment, may leave this section with no record.
Figure : 14
19. If you selected a corporate information and later you decide to omit the information from this
application, click on ‘Reset Corporate Profile’ button. The system will reset the Corporate Profile
to empty fields. “Corporate Profile for this application has been reset successfully. You may key
in new profile or select an existing profile from the Listing of My Company.”
20. Once entry are done, proceed to ‘SECTION B: DECLARATION’. Look through the
Application Form (Form A) Note: The web browser in your computer or mobile device require
to have Adobe Acrobat Reader plugins to complete this step. The content of the form showing
the same information being entered into the system.
Page: 2-9
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 15
21. Scroll to the bottom of the page, tick on the Checkbox next to paragraph on the Declaration’s
text. Click on ‘Submit’ button. The system shall validate the completeness of entry for the
mandatory fields. Once application is submitted successfully, system shall prompt ‘Your
application has been submitted to MUDeNR successfully. You will be notified by MUDeNR for
next action.’
Figure : 16
Page: 2-10
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
2.3. Application for Renewal of Registration as Qualified Person
1. Using Firefox or Chrome browser, key in following URL to access Public Portal login page
https://eqp-kpps.sarawak.gov.my/initLoginEQP
2. If you are Malaysian, login with your New Identity Number. For non-Malaysian, login using
your registered email address.
Figure : 17
3. Once on the homepage, click on ‘QP Application’ icon.
Figure : 18
4. Under QP Application option, choose Listing of Applications submitted to MUDNR.
Page: 2-11
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 19
5. At the Application for Registration as SPA Qualified Person | Manage screen, under Year to
be Registered , click on current year application link.
Figure : 20
6. Then on My Application | Application for Renewal of Registration screen, click on Renew
button.
Figure : 21
Page: 2-12
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
7. Start with entry on ‘SECTION A : PARTICULARS OF APPLICATION’ Go to ‘A(1) Particulars of
Applicant’. Entry form on ‘Application for Registration as a Qualified Person’ will be displayed.
8. Check on the following information fields on the existing license to be renewed :-
• Registration Category & Profession
• Date of first registration as qualified person
• SPA QP Registration No.
Information fields are correct for the existing valid license.
9. Under ‘Particulars of Applicant’ section, click on ‘Edit’ button to update your personal profile.
Update any information fields and click on ‘Save’ button. Click on ‘Back’ to return to the entry
form. My Profile’s record is updated.
Figure : 22
10. Go to the ‘Academic Qualification’ section, click on the Right Arrow icon to expand the
information entry section.
11. Click on ‘Add’ button to add a new row. Fill in the mandatory fields. For File Attachment, look
for the relevant PDF document or image files and upload to the system.
12. If there is an existing record, you may edit or delete the records. To delete, tick on the
Checkbox next to Record No. and click on ‘Delete’ button to remove the selected record.
Page: 2-13
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 23
13. Go to the ‘Membership in Professional Bodies’ section, use the same way to add and remove
information related to this section. For renewed Membership of Professional Bodies Certificate
of year applied, check on Yes. For each record, fill in the mandatory fields and attach the latest
copy of renewed certificate.
Figure : 24
14. In application membership section ,if applicant check on No radio button, a prompt message
will pop up to remind applicant as shown in Figure:26.
Figure : 25
Page: 2-14
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 26
15. If there is no renewed Membership of Professional Bodies Certificate of year applied, check on
No. For each record, fill in the mandatory fields and attach current copy of certificate and
documents needed under Proof of Renewal.
Figure : 27
16. Go to the ‘Relevant Working Experience’ section, use the same way to add and remove
information related to this section. For each record, fill in the mandatory fields.
Page: 2-15
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
17. Go to the ‘Any other attachment(s)’ section, use the same way to add and remove information
related to this section.For each record, fill in the mandatory fields.This is optional information,
if you do not have any other attachment, may leave this section with no record.
18. Click on ‘Save’ button. New application is created. Records on the application are being
updated accordingly.
Figure : 28
19. Next, proceed on entry for ‘A (2) Corporate Profile (if applicable)’. Scroll down to ‘Listing of My
Company’ section. If you had filled in the Corporation’s Information during the User Sign Up,
the system shall list the company details under the listing. Click on ‘Activate’ button. Fill in all
the mandatory fields.
20. Click on ‘Reset Corporate Profile’ button. The system will reset the Corporate Profile to empty
fields. “Corporate Profile for this application has been reset successfully. You may key in new
profile or select an existing profile from the Listing of My Company.”
Page: 2-16
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 29
21. Once entry are done, proceed to ‘SECTION B: DECLARATION’. Look through the
Application Form (Form C) Note: The web browser in your computer or mobile device require
to have Adobe Acrobat Reader plugins to complete this step. The content of the form showing
the same information being entered into the system.
Figure : 30
Page: 2-17
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 31
22. Scroll to the bottom of the page, tick on the Checkbox next to paragraph on the Declaration’s
text. Click on ‘Submit’ button. The system shall validate the completeness of entry for the
mandatory fields. Once application is submitted successfully, system shall prompt ‘Your
application has been submitted to MUDeNR successfully. You will be notified by MUDeNR for
next action.’
Figure : 32
Page: 2-18
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
2.4. Payment of Registration Fees
1. Open a new tab in the web browser. Go to check your email. Under Inbox of your email
account, look for email from MUDeNR with following subject‘[MUDeNR] eQP: Payment of
Registration Fees for <your name>’. An email containing information and link to make
payment of registration fees.
2. In the email content, click on the ‘here’ link. You will be directed to the Public Portal login
page. Login using your public user account. The system will direct you to payment page.
Figure : 33
3. Click on Click Here to Pay button to proceed with payment transaction.
Figure : 34
Page: 2-19
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
4. Then on the Payment | Preview page, click on Make Payment button.
Figure : 35
5. A pop up blocker dialog will appear if your browser has been blocked. If not, payment
confirmation dialog will appear.
Figure : 36
Notes : Refer to Pop-up Blocker Setup in how to allow popup for your browser.
6. System prompts for confirmation “Your payment details will be forwarded toSarawak
Government Official Secured Payment Gateway, PaymentGalaxy Malaysia. Do you want to
proceed?”. Click OK button to proceed to PaymentGalaxy screen.
Figure : 37
Page: 2-20
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
7. On Paybills pop-up screen, select the Bank ‘ie: Test Bank A’, then scroll to the bottom of the
screen to ‘Agree and Continue’.On next page, click ‘Continue’ to proceed. These figure and
example are a testing environment by Paybills PaymentGateway. The payments will be
flagged to Successful.
Figure : 38
8. On payment confirmation page, click on‘Back to QP Application’ link. The system loads your
application form indicates you are now in the Payment Stage.
Page: 2-21
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 39
9. Open a new tab in the web browser. Go to check your email again.Under Inbox of your email
account, look for email from MUDeNR with following subject ‘[MUDeNR] eQP: Payment
Received from <your name> for Registration Fees of <Registration Category & Profession>’.
P
Page: 2-22
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
2.5. Registration Completed
1. Open a new tab in the web browser. Go to check your email. Under Inbox of your email
account, look for email from MUDeNR with following subject ‘[MUDeNR] eQP: Registration as
SPA Qualified Person for <name> is Endorsed’. An email containing information on how to
view the extract of QP Certificate.
2. In the email content, click on the ‘here’ link. You will be directed to the Public Portal login
page. Login using your public user account. The system will direct you to My Licence page.
Figure : 40
3. Retrieve your licence and click on ‘View Extract of QP’. The document was digitally signed
by the Secretary of SPA.
Figure : 41
Page: 2-23
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
2.6. Card Collection (Only Applicable for New Registration)
1. Open a new tab in the web browser. Go to check your email. Under Inbox of your email
account, look for email from MUDeNR with following subject ‘[MUDeNR] eQP: QP Card
Ready for Collection’. An email containing information to collect the QP Card for new
registration of QP.
Figure : 42
Page: 2-24
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Table Of Contents
3.1.Contacting SAINS Call Centre.......................................................................................3-1
3.2.Online Customer Survey................................................................................................3-2
3.3.Application Improvement Feedback ..............................................................................3-2
3.3.1.Via WAW Feedback Form........................................................................................3-3
3.3.2.Via Web-based Feedback Form..............................................................................3-3
3.3.3.Via Sarawaknet Application Feedback Form...........................................................3-5
3.3.4.Via Email..................................................................................................................3-5
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSCONTACT US
3
3. Contact Us
3.1. Contacting SAINS Call Centre
SAINS Call Centre is a customer friendly (24x7) one-stop centre whereby you contact us via
various channels listed below for system faults on hardware, software applications, network and
on other required services especially the ones covered in our Service Level Agreements (SLA).
With SAINS Call Centre, we will be able to respond to your service request more systematically,
quickly and effectively as all the service requests are recorded, tracked and monitored under a
centralized Call Tracking System.
If you have any service requests and need help or support, please do not hesitate to contact us via
various channels listed below.
Online Submission
http://callcentre.sains.com.my
Telephone
SAINS Call Centre
Operational Hours:
(24 hours x 7 days)
Tel: 1-300-88-SAINS
1-300-88-7246
Sabah Support Centre
Operational Hours:
(8.00 am – 5.30 pm; Mon - Fri)
Tel: (60) 88-734550
(60) 88-734560
Fax
Fax: (60) 82-442522 Fax: (60) 88-734580
Page: 3-1
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
3.2. Online Customer Survey
This online customer survey is our continuous quality improvement initiative for us to collect your
feedback and invaluable inputs on the quality of our Customer Care. The feedback will help us to
improve our services to you and go a long way in helping us transform your customer experience.
Please take a few moments to fill in this feedback form at http://cats.sains.com.my.
3.3. Application Improvement Feedback
To help us to improve our system, we provide online feedback form for you to raise your
comments, suggestions or feedbacks related to applications. As a token of our appreciation, we
will give away a fantastic mystery gift every 6 months in June and December to our selected lucky
customer who contributed the most innovative and constructive comments on our application(s).
Notes:
Please use this online feedback function/form to send comments/suggestions for the application
or service only. If you wish to feedback on any technical problems encountered while using the
system, please contact our SAINS Call Centre.
Send us your comment/suggestion by completing the Online Application Improvement Feedback
Form or by emailing to us using the following email address : [email protected]
The Online Application Improvement Feedback Form is normally found at the System Main Page
for web-based application.
Page: 3-2
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Below are the details on how you can submit your feedback to us:
• Via WAW Feedback Form
• Via Web-based Feedback Form
• Via Sarawaknet Feedback Form
• Via Email
3.3.1. Via WAW Feedback Form
Click at the toolbar. Click Save once you had completed filling in the form. An email will
be automatically sent to us for our further action.
Figure : 43
3.3.2. Via Web-based Feedback Form
Click Feedback link normally available at the mainpage of the system and click button
once you had completed filling in the Application Feedback Form. An email will be automatically
sent to us for our further action.
Page: 3-3
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
Figure : 44
Page: 3-4
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
3.3.3. Via Sarawaknet Application Feedback Form
Click Feedback link in mySCS after you login at Sarawaknet mainpage. Click button
once you had completed filling in the form. An email will be automatically sent to us for our
further action.
Please refer to Figure 2 above for details.
3.3.4. Via Email
You may also submit your feedback via our email address [email protected] or contact
our SAINS Call Centre as listed above.
Page: 3-5
ONLINE MANAGEMENT OF SPA QUALIFIED PERSONSSystem Version 1.0
2018