Online - Danfoss Heatingheating.danfoss.com/PCMPDF/X020104_Df_Online_Install_VIBQD202_… · The link between the heat pump, ... 5 Patch cable TP Cat 6 ... After logging into Danfoss

MAKING MODERN LIVING POSSIBLE

Installation Guide

Online

www.heating.danfoss.com

http://www.heating.danfoss.com

Danfoss A/S is not liable or bound by warranty if theseinstructions are not adhered to during installation or service.

The English language is used for the original instructions.Other languages are a translation of the original instructions.(Directive 2006/42/EC)

© Copyright Danfoss A/S

Table of Contents

1 Important before installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.1 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.2 Checklist before ordering Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.3 Agreement, use and storage of personal data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.4 Operating the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.5 Your role as a reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62.1 Online accessory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62.2 Installation of Danfoss Online accessorie, DHP-AQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62.3 Installation of Gateway and DCM device, DHP-H, DHP-H Opti, DHP-H Opti Pro +, DHP-L, DHP-L Opti,

DHP-L Opti Pro +, DHP-A Opti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72.4 LED indicators, DHP-AQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72.5 LED indicators, DHP-H, DHP-L, DHP-H Opti, DHP-L Opti, DHP-H Opti Pro +, DHP-L Opti Pro +, DHP-A Opti . . . . 8

3 User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93.1 Description of the interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93.2 Start page overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93.3 Administrator view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation Guide Online

Danfoss Heating Solutions VIBQD202 3

1 Important before installation

1.1 Application

Danfoss Online is a tool to remotely manage and administer domestic heat pumps via the Internet. With Danfoss Online, customers canmonitor and control their heating system from any computer that is connected to the Internet. For example, the customer can to controlthe indoor temperature remotely. It also provides the opportunity for a better and safer support for you as an installer by allowing you toquickly and easily control the operating conditions without having to travel to the installation site.

The system also includes an alarm function that forwards the alarm from the heat pump via e-mails and notifications from mobile appli-cations.

1.2 Checklist before ordering Online

1.2.1 System requirements

Danfoss Online is an HTML5-based web production.

This of course means some system limitations and we have chosen to support the four most popular browsers.

These are (in no particular order):

▪ Internet Explorer (latest version)▪ Mozilla Firefox (latest version)▪ Google Chrome (latest version)▪ Apple Safari (latest version)

Other system requirements are that Javascript must be enabled and your browser must accept cookies.

NThe login process is cookie based. These cookies live a short time before they expire. If the system clock onthe login computer, phone, or pad differs more than 5 minutes, the cookie will be too old and login will fail.

1.2.2 Internet in business domains

For the Danfoss Online accessory to work, it takes either a direct Internet connection or a NAT-router/firewall. DHCP must be enabled onthe router. Is there a proxy server (often used by larger companies/organizations), there is currently no support for this.

1.2.3 Internet connection

Since Danfoss Online is based on communication over the Internet, of course this connection is essential. The connection may be divi-ded into two main categories, one of which is called "Mobile" and the second is "Wired". With mobile means that you are connecting viaa 3G/4G Router containing a SIM card, and communicates over the mobile network. In this case, it is important to have a sufficientlystrong GPRS signal where the router's antenna is located. Check with the prospective mobile broadband supplier that there is sufficientcoverage in the area where Online is to be installed.

With fixed connection means is connected to the Internet via any form of cable or fiber. The link between the heat pump, the differentconnection options and responsibilities in between are shown in the figure below.


VIBQD20 Danfoss Heating Solutions4

1.3 Agreement, use and storage of personal data

In liaison with the acquisition of Danfoss Online, the customer agrees to the EULA described limitations and requirements. See this docu-ment. A logging interval from 1 hour around the clock and up is included. This means that all the so-called "Is"-values are logged everyhour and that all alarms and events are logged when they occur.

1.4 Operating the system

Danfoss is responsible for all operations of the site Danfoss Online and hardware. Danfoss accepts no responsibility for the operationproblems due to connection problems at the customer (the customer responsibility) or due to service providers (the ISP responsibility).See previous figure.

The installer may only connect the equipment, DCM, transformers, cables software or similar, sold by Danfoss. Otherwise Danfoss dis-claims any responsibility for operation of the system.

Danfoss provides support of Danfoss Online to you as an installer or administrator of the system.

Danfoss responsibility in addition to the above is only for direct loss or damage caused the accessory by Danfoss negligence in the provi-sion of Danfoss Online. If Danfoss failure is due to circumstances beyond its control, such as changes in legislation, labor conflict or simi-lar, Danfoss is exempted from penalties.

1.5 Your role as a reseller

As a sales company/installer, you sit like a spider in the web between Danfoss and the end customers. Your role is to be the customerinterface. The following are within your area of responsibility:

▪ Examine conditions for Danfoss Online at customer▪ Hand over quotation of Danfoss Online▪ Receive orders by the customer and forward to Danfoss▪ Install Danfoss Online at the customer▪ Activate installation and connect the equipment at the customer (via the web)▪ Administer customer facility (s)



2 Installation

2.1 Online accessory

Danfoss Online accessory contains the following:

▪ Cardboard Danfoss▪ Installation manual▪ DCM▪ Connection cable from heat pump to DCM▪ ACDC transformer (power supply to DCM)▪ DIN Rail (for ACDC transformer assembly)

2.2 Installation of Danfoss Online accessorie, DHP-AQ

The picture below shows how Danfoss Online should be connected to the heat pump.

1

45

6

2 23

1 Heat pump2 Connection cable*

3 ACDC + rail*

4 DCM*

5 Patch cable TP Cat 66 Internet options

* Included in Online accessory

The installation details are found in the installation quick guide which is included in the delivery.



2.3 Installation of Gateway and DCM device, DHP-H, DHP-H Opti, DHP-H Opti Pro +, DHP-L, DHP-L Opti, DHP-L Opti Pro +,DHP-A Opti

The picture below shows how Danfoss Online should be connected to the heat pump.

COM

1

45

6

2 23

1 Heat pump2 Connection cable*

3 Gateway*

4 DCM*

5 Patch cable TP Cat 66 Internet options

* Included in Online accessory

The installation details are found in the installation Quick Guide which is included in the delivery.

2.4 LED indicators, DHP-AQ

The unit that in one end is connected to the heat pump and in the other end to an Internet connection, is called DCM.

It is equipped with small diodes placed in the corners, red at the bottom and green on top. These diodes have a predefined flash systemshowing the status of the connection. The table below explain this.

Heat pumpdisplay

LED indicator Meaning

Ring (long flash) Long red No IP-address from router DHCPRing (short flash) Short red DCM does not get a DNS address from routerRing (lit), dot (long flash) Constant green - Long red Online-server does not respondRing (lit), dot (short flash) Constant green - Short red Server does not recognize the DCM (the installation)Ring (lit), dot (lit) Long green Everything OKRing (lit) Constant green Everything OK



2.5 LED indicators, DHP-H, DHP-L, DHP-H Opti, DHP-L Opti, DHP-H Opti Pro +, DHP-L Opti Pro +, DHP-A Opti

The unit that in one end is connected to the heat pump and in the other end to an Internet connection, is called the DCM.

It is equipped with small diodes placed in the corners, red at the bottom and green on top. These diodes have a predefined flash systemshowing the status of the connection. The table below explain this.

LED indicator Meaning

Long red No IP-address from router DHCPShort red DCM does not get a DNS address from routerConstant green - Long red Online-server does not respondConstant green - Short red Server does not recognize the DCM (the installation)Long green Everything OKConstant green Everything OK



3 User interface

3.1 Description of the interface

After logging into Danfoss Online you are greeted by a start page consisting of a overview of the current temperatures, the 5 latestevents, and active calendar settings. On the top of the page there is a menu bar with 5 tabs and a pull-down menu for user settings. Hereyou will also find the logout option.

3.2 Start page overview

The start page consists of the following:

▪ Your login account (<user name>)▪ A pull-down menu▪ Any existing installations▪ Search box supplemented with selected criteria (offline/alarm/event)▪ A tab menu▪ Information panes▪ Selected model of existing installations

Danfoss Online <user name>

Existing installations Search boxStatus Events Details Calendar Temperatures

Events

Active calendar functions

<Your model>

The Login account (<user name>) contains a pull-down menu with the following options:

▪ Show admin tool▪ User settings▪ Logout

Danfoss Online <user name>

Show admin tool

User settings

Logout

The admin tool is described more in detail in the following sub-chapters. For more information on the other parts of the user interface,see the Online User guide.



3.3 Administrator view

When the Show admin tool is selected in the pull-down menu, the following administrator view is displayed.

Quick add Retailers Installations Users <user name>

Tab. 1: Administrator view

Quick add

The menu option Quick add can be used in the installation and means that in a single form an installation is linked to both the installerand the customer. In connection with this, the installation is available for control and monitoring of both parties.

Here You register new installations with the unique MAC address that is glued to the DCM unit. See the picture:

Fig. 1: MAC address

Profile Identity. This choice determines which features are supported in the heat pump and is therefore important the right choice isdone. Information about the profile is shown at the display under the service menu.

E-mail address given is the address to which the customer user data is sent.

The tab contains fields for the following installation and customer data:

Installation data:

▪ Retailer

▪ Installation name

▪ DCM MAC address

▪ Profile

Customer data:

▪ E-mail

▪ First name

▪ Last name

▪ Phone number

There is also a Save button to save the inserted data.

Retailers

Feature is only available for logged in with appropriate permissions.



Retailers Show all Showing all reseller linked to login Add new Add new reseller and connect it to login

Tab. 2: Retailer feature

Installaions


Installations Show all Showing all installations linked to loginAdd new Add new installations and connect it to login

Tab. 3: Installation feature

Users


Users Show all Showing all users linked to loginAdd new Add new user and connect it to login

Tab. 4: User feature

Account settings

Account settings Open main site Return to Thermia Online overviewLog out Log out of from the Admin tool and Online

Tab. 5: Account settings feature












Danfoss Heat PumpsBox 950671 29 ARVIKAPhone +46 570 81300E-mail: [email protected]: www.heating.danfoss.com

Danfoss can accept no responsibility for possible errors in catalogues, brochures and other printed material. Danfoss reserves the right to alter its products without notice. This also applies to productsalready on order provided that such alterations can be made without subsequential changes being necessary in specifications already agreed. All trademarks in this material are property of the respectivecompanies. Danfoss Heating Solutions and the Danfoss Heating Solutions logotype are trademarks of Danfoss A/S. All rights reserved.

VIBQD202 Produced by Danfoss Heating Solutions © 2013

Documents

Online - Danfoss Heatingheating.danfoss.com/PCMPDF/X020104_Df_Online_Install_VIBQD202_… · The link between the heat pump, ... 5 Patch cable TP Cat 6 ... After logging into Danfoss