Online Banking Set-up and Tips

How do I pay bills?First set up a payee. To add a payee, click the Add Payee optionfrom the payments drop-down. Then, search for the Payee youwant to add by name or browse by the type of payee (forexample: utilities) by clicking the Browse by Type tab andfollowing the prompts.

With online banking, you can safely and conveniently do your banking without needing to visit a branch. Start online banking with Alterna, please call 1-877-560-0100 and one of our representatives will help you get started.

Please note: Some companies don’t participate in our onlinebanking service and may not be available for online bill payments.

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How do I log into online banking?You can access Online Banking at alterna.ca. Start by entering your user ID and password.

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Once you've added your payee, select Payments from the list onthe left-hand side and follow the prompts to complete yourtransaction. You’ll find paying bills to be quick and easy!

How do I e-Transfer money?Sending money: Start by selecting Transfers, then select the send Interac e-Transfer option and follow the prompts. You don’t need to know the recipient’s banking information, all you need is their email address. It’s quick and easy to send money to just about anyone with a Canadian bank account!Receiving money: To receive money sent to you by an Interac e-Transfer, click on the link included in the email and follow the prompts to your online banking.Requesting Money: Select Transfers, then Request Interac e-Transfer. Create a new contact or select a pre-existing contact that you wish to send the request for money to. Type in the amount you are requesting, include a personalized message and select the account you want the funds deposited into. After the request has been fulfilled, funds are deposited into the specified account and you are notified by email or text.

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How do I transfer funds between my Alterna Savings accounts?To transfer funds between your accounts, click on Transfers, then follow the prompts. To view ormodify scheduled transfers, click on 'View/Modify Scheduled Transfers' on the left. Once completed –click Confirm. You’ll see the Transfer Funds Receipt screen confirming your transfer request. You maywant to print your receipt to keep it on file.

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Alterna Savings & Credit Union Limited operates as Alterna Savings.

Alterna’s Online Banking is safe, secure and easy to use. We want to ensure your protection and in the event that you cannot make it into the

branch, you have the tools  you need to continue banking remotely.

Visit http://www.alternaonlinedemos.ca/ to learn how to use this service

If you have any questions, please contact our call center at 1-877-560-0100