Online Banking Overview

Revised November, 2019

Getting Started

Sign on from www.MyProvident.com Enter your sign-on ID in the MyProvident Online Banking Box

top right and click the Login Box

Or go to

https://secure-myprovident.com/Common/SignOn/Logon.aspx

Signing On

• Enter your Sign-On ID to sign onto Online

Banking and click Enter – Your Sign-on ID was created by you on the

application form – You will enter your password on the next screen

Signing On (continued)

• Enter your Password • Press Sign-On to continue the sign on process

onto Online Banking – Your Password was created by you on the application

form

Security--for your protection: In order to make your online banking experience as secure as possible we are using a security feature that watches for uncharacteristic or unusual behavior involving your internet banking access. If anything out of the ordinary is detected, we will ask you to verify your identity.

Security

• Security – Click Continue • First time Users • Occasional Review

Security Questions

• Security Questions • Click the drop down for each item to select a question • Type your response (answer the question) in the box

below the question • Click Continue.

Security Contact Information

• Enter contact phone number(s) • Click Continue

Setting Your Password

• Enter a new password • Click Continue

Signed On – Initial Screen

• Account Overview Screen – Provides a summary of all accounts you choose to view in Online Banking

– Provides options on the top of the screen for Funds Transfer, Payments (Bill Pay), and

Services

– Additional options on the left side of the screen including other options and tools for calculator, note/reminders, and calendar

Account Overview Screen – Left Column Options

• Account Summary Screen – Click in left column for eStatements – If you are clicking for the first time, enrollment screens will appear – If you are already signed up, you will be directed to the screens to view your

eStatements for all of your accounts – If you add an account in the future, simply request that the account be added

to Online Banking

Account Overview Screen – Left Column Options

• Account Summary Screen -Click one of your accounts to display transaction information

Account Overview Screen – Accounts

Display a list of your transaction activity • Select another account from the drop down box • Filter or search transactions

Moving to Transfer Funds Screen

• Account Summary Screen -Click Transfer Funds tab at top to transfer funds between your accounts or transfer funds to an account that is not yours

Transferring Funds Between Accounts Payments Tab

• Follow steps to transfer – Transfer money between accounts immediately, scheduled, or

recurring – Make a loan payment

• Select Transfer to an account that is not yours (left hand column)

Payments Tab to Pay Your Bills

• Account Summary Screen -Click Payments to pay your bills

Accounts Services Tab for Messaging and Alerts

• Click Account Services along top tab • Messages (left column) displays messages we have sent

to you • Alerts (left column) allow you to set up

reminders/warnings for Financial and Personal information. You can send Alerts to your email, cell phone, or both

Account Services Tab – Left Column

• My Profile (left column) allows you to change your password, set up email addresses (personal and/or work), and set your security question in case you forget your password

• Page Preferences (left column) allows you to customize how your

page looks and define categories for transaction types

Account Services Tab – Left Column (continued)

• Account Management (left column) allows you to add additional accounts to your Online Banking profile

• Stop Payment (left column) allows you to put a stop on a check you have written

Account Services Tab – Requests

• Requests (left column) allows you to make specific requests or setup information:

– Open New Deposit Account – Order New VISA Debit Card – Change Address – Set up transfer to another customer – Check Ordering

Ending Your Session

• End your Online Banking Session • Click Sign Out (very top right) • Signs off to the screen on the next page

Signed Off of Online Banking

• Online Banking Sign Off Screen • Close your browser

Contact Us for More Questions

More Questions? Please contact our Call Center

(800) 442-5201 Select 0 to speak to one of our representatives,

then press 1 for a deposit representative.