Online Academic Support - Anytime, Anywhere For Math (Basic
Skills through Calculus II) Statistics Biology Chemistry Physics
Organic Chemistry Anatomy & Physiology Economics Accounting
Finance Spanish Writing Reading ESOL Computers and Technology
Nursing & Allied Health Online Tutoring-An Anytime/Anywhere
Resource to Improve Critical Thinking & Problem Solving Barry
Berman, PhD November 8, 2012
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Topics What is Smarthinking Smarthinking Student Walkthrough Q
& A
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Smarthinking helps high schools, middle schools, colleges and
universities improve student learning success (at the moment of
need) and retention through a network of tutors available up to 24
hours a day, 7 days a week. What We Do
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With Smarthinking you can: Connect with an expert educator for
live tutoring and homework help. Submit your Writing to our Online
Writing Lab for review and critique. Submit a Question and receive
a reply the next day. Schedule a personal, one on one session with
a tutor. Up to
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Help improve student class completion rates, grades,
persistence rates, retention rates and reduce dropout rates
Complement, supplement and augment the work of faculty tutors, peer
tutors, volunteer tutors and professional tutors by providing
tutoring assistance to students: when on campus tutoring centers
are closed or when tutors arent available. (Smarthinking math
Tutoring is offered 24/7 and most students use Smarthinking from
10pm to 2am.) when not enough tutors are available. in subjects not
covered by the tutors. who work and cant make it to see tutors.
Help your institution be in compliance with the SACS requirement
that services offered to students taking online courses are
comparable to services offered to on-campus students Provide
assistance to student athletes, particularly when they travel.
Provide support for students in your institutions TRIO, Continuing
Education, Dual Degree, Dual Enrollment and Freshman Experience
programs. Help those students who are reluctant to use face-to-face
faculty tutoring because they are embarrassed Provide assistance to
students who span the spectrum from at-risk students to AP
students. Assist students studying for College entrance exams.
Provide support for faculty, particularly for those who assign
essays Potential SMARTHINKING Usage at Your Institution?
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The Model Tutoring Works Tutoring from Trained Tutors Works
Better Tutoring from Trained Tutors at the Moment of Need Works
Best Sources: Maxwell, 1990; Boylan, Bonham & Bliss, 1995;
Mandernach, 2005.
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What Do Students Want? 24/7 service Wait times less than 5
minutes Turnaround times less than 24 hours Archives of tutoring
sessions Technical Support
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hi, i am taking college algebra right now. I need your
services. what i need to do is fax you a set of 21 questions. and i
need for you to answer all the questions within a 1 to 2 hour time
limit. when you have answered them i need you to fax the answers
back to me. i will pay you how much ever it costs. but i will need
them answered within the 1 to 2 hour time limit. can you help me
and do this for me? get to me asap. thanks.
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Expert Educators Smarthinking Tutors will Engage students in
discussion through Socratic dialogue. Engage students in discussion
and problem-solving strategies. Encourage students with
constructive criticism. Help students see areas where their work
can be improved. Smarthinking Tutors will not Complete assignments
for students. Provide the students answers. Re-write student
papers.
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writing Essay Critique Grammar & Mechanics Pre-Writing
Documentation (APA, MLA) Research Strategies reading Reading
Comprehension Vocabulary Pronunciation mathematics Basic Math
Algebra Liberal Arts Math Geometry Trigonometry Single-Variable
Calculus Statistics Math for Spanish Speakers Math Beyond Calculus
II Advanced Statistics science Biology General Chemistry Organic
Chemistry Physics Introduction to Anatomy & Physiology business
Accounting Economics Introductory Finance Statistics
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computers & technology MS Word 2010 MS Excel 2010 MS
PowerPoint 2010 MS Access 2010 Windows 7 English for speakers of
other languages (ESOL) Essay Center Math in English/Spanish Spanish
Spanish Essay Center Grammar Questions nursing & allied health
Medical-Surgical Nursing Pathophysiology Pharmacology Nursing Care
Plans OB/GYN Pediatrics Anatomy & Physiology Medical Assisting
Medical Terminology Oncology Geriatrics Mental Health &
Psychiatric Nursing Essays Nursing Administration
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Education Management Team All Educators !! Christa Ehmann
Powers, Ph.D. Senior Vice President and Chief Education Officer
Kirk Benningfield, Ph.D. Vice President, Education Operations
Allyson Fetterhoff, Ph.D. Executive Director, Writing &
Humanities Andrea Kilkenny, M.A. Director, Writing Julie Radachy,
M.Ed. Academic Coordinator, Writing Linda Bush, Ph.D. Director,
Mathematics & Science Kendra Douglas, Ph.D. Associate
Coordinator, Spanish Michael Wilson, M.A. Efficiency Specialist,
Writing Brenda Douglas, M.B.A. Associate Coordinator, Accounting
& Finance Randy Russell, Ph.D. Associate Coordinator, Economics
Amy Stuber, Ph.D. Academic Coordinator, Writing Denise Woodson,
M.A., M.T. Associate Coordinator, Health Professions & Nursing
Karen Vos, B.A. Administrative Coordinator, Writing
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QUALIFIED Over 1,600 tutors. Over 90% have a Masters or a PhD
degree in their given or related field; average tutoring and/or
instructional experience is 9.2 years. Tutors are Smarthinking
employees ensuring quality control. Only 10% of applicants are
hired. VERIFIED Screened by Smarthinkings in-house Education Team
TRAINED 4 module online training program (12-15 hours) plus
practicum MONITORED All interactions with students are saved. Our
in-house Education Team evaluates performance and provides
professional development. BACKGROUND CHECKS - We now do basic,
criminal background checks on all ST tutors. Conducted by Kroll,
the background check is a Federal Criminal National Records Search.
(no finger prints, no state or county level search)
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Live Tutoring Hours Math (Basic Skills Calculus II) 24/7
Bilingual Math Sunday through Thursday noon to 2 AM ET Friday and
Saturday noon to 6 PM ET Chemistry, Physics, and Writing Sunday
through Thursday 9 AM to 2 AM ET Friday and Saturday noon to 6PM ET
Accounting, Statistics Sunday through Thursday 12 PM to 2 AM ET
Friday and Saturday 12 PM to 6 PM ET Economics Sunday through
Thursday 3 PM to 1 AM ET Friday and Saturday 12 PM to 6 PM ET
Biology, Intro to Human A&P, Finance, and Organic Chemistry
Sunday through Thursday 9 PM to 1 AM ET Spanish Sunday through
Thursday 9 PM to 11 PM ET Nursing and Allied Health Sunday through
Thursday 8 PM to 12 AM ET Fall Schedule 2011 Access Is The Key
Online Writing Lab Essay Submission: 24/7 Submit a Question (all
subjects): 24/7 Schedule a Personal Session: 24/7
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Exceptional Service Levels 2011/2012 91% of students would
recommend Smarthinking to a friend Average wait time for on-demand
tutoring: < 2 min. Average essay return time: 19.6 hours Over 4
million tutoring sessions to date Implemented in in over 1,0000
institutions More than 2.5 million essay reviews 70% of live
sessions occur after 5pm and before 8am (e.g. outside of
traditional business hours)
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Spring 2012 Whiteboard Exit Survey Results Since 2005, survey
response rate has been 38% Ratings on a 1-5 scale, 5 is highly
recommended 88% favorable tutor rating (Ave. 4.2) 87% favorable
technology rating (Ave. 4.1) 91% would recommend ST to a friend
(Yes/No answer choice) Ratings are holding steady semester over
semester
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www.facebook.com/smarthinking
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SMARTHINKING Works Research Based Research Proven Independent
Research
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Pass Rate Comparisons - Students Using Smarthinking vs. All
Other Students Study: Broward College, Florida Course Smarthinking
Students All Other Students % Increase in Pass Rates
Pre-Algebra66%49% 35% Elementary Algebra 52%36%44% Intermediate
Algebra 50%40%25% College Algebra 58%46%26% College Trigonometry
88%68%29% Pre-Calculus 81%59%37% Introduction to Statistics
71%63%13% Composition I 76%66%15% Composition II 76%71%7%
Developmental Writing 76%57%33%
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Average Grades: Spring 2003 Spring 2005 Study: Kapiolani
Community College, HI SubjectAverage Grade English 22 - Others2.09
English 22 With Smarthinking2.42 Success Rates Spring 2003 Spring
2005 Grade DistributionABCDFTotalSuccess Rate English 22
Others388480454202437196167.4% English 22 With Smarthinking70725933
26775.3% The Journal of Applied Research in the Community College,
Fall, 2007 Note: English 22 Others include students who did not use
Smarthinking initially, but then used face-to-face tutoring at the
CC Tutoring Center
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Study: Volunteer State Community College, TN Volunteer State
Community College is one of 13 community colleges in the State of
Tennessee, serving 9,000 students. Vol State has a diverse student
population, with a significant number of first-generation college
students. Over 50% of incoming students are tested into Learning
Support courses in math, writing and reading. With new state rules
basing funding on student outcomes, Vol State recognized that rapid
improvement in student success was needed. RESULTS: Students Using
Smarthinkings Online Writing Lab were 8 times More Likely to
Successfully Complete Their Course USER SATISFACTION: 94% of
students said Smarthinking was very easy or easy to use and 88%
said it was helpful. Seventy percent (70%) of faculty respondents
found Smarthinking very useful or useful.
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Study: Antelope Valley College, CA AVC is a 2-year college in
Lancaster, CA Study Online Writing Lab (OWL) 2 Cohort Groups to
Compare performance in Eng 095, Eng 097, Eng099, and Eng101 Over
95% of incoming students are placed in a Basic Skills course. Study
measured % of students who passed the aforementioned English
classes Research Lead: Aaron Voelcker TERMNon-Smarthinking
UsersSmarthinking Users Summer 200943.7%86.1% Fall
200948.0%75.3%
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Commissioned by the Evaluation Unit of the Division of Florida
Colleges Examined the use and impact of Smarthinkings online
tutoring services throughout the System. (Note that 27 of 28
Florida State Colleges use Smarthinking) Study showed that among
students who are taking either developmental education courses or
first college-level courses in math or English, those using
Smarthinkings services received higher grades. Study showed that
scores of study participants and non-participants on the College
Preparatory Test, a pre-assessment required of all incoming
students, were similar, proving that the higher grades of
Smarthinking students do not appear to be a result of
self-selection. Almost 76,000 Smarthinking tutoring sessions
provided to 21,400 Florida students from July 2009July 2010. Study:
Florida College System Source: Florida College System, A Review of
the Use of Smarthinking Tutorial Products in the Florida College
System, 2011
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Study: Northwest Florida State College NWFSC is a 4-year
college in Niceville, FL with 7,556 students Study - 2 High
Enrollment Courses in which students experience difficulty:
Composition I (ENC 1101) and Intermediate Algebra (MAT 1033A) Study
performed during the 2007-2008 academic year Research Lead: Iris
Strunc, Coordinator of Educational Support Services Conclusion:
Cost of Service has proven worthwhile in assisting students
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Study: Open Universities Australia Assumption: Using
SMARTHINKING increases success rates, course completions, and
retention Study Profile Stage 1: 1,312 students in 3 courses used
the Smarthinking Online Writing Lab (OWL) over a 3 month period
(Fall 2007) Students submitted essays for individualized critique
and review.
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Results Achievement 80% of students using SMARTHINKING passed
34% of non-users passed Students who used Smarthinking were
students of limited academic background Retention SMARTHINKING
users are more likely to re-enroll than non-users ST users
re-enrolled at rate of 54% Non-user re-enrolled at the rate of 43%
Depending on the group studied, retention rates increased from 10%
to 17.4% Quality 93% of students were satisfied or highly satisfied
with the OWL Study: Open Universities Australia
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Outcomes in Pre-Calculus Fall - 2008 Out of 900 students who
had math needs prior to taking calculus, 188 students used some
type of intervention: F2F peer tutoring, group tutoring, ST Student
Pass Rates: With Intervention = 60.1% With No-Intervention = 49.2%
Pass Rates by Intervention Type: F2F Tutoring = 59.3% Group
Tutoring = 61.5% Smarthinking Tutoring = 67.7% These statistics are
impressive since the University had many years of previous
experience with F2F and Group Tutoring, but had less than one year
of experience using Smarthinking. Study: Old Dominion University,
VA
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July 18, 2011 Community-College Students Perform Worse Online
Than Face to Face By Ryan Brown Community-college students enrolled
in online courses fail and drop out more often than those whose
coursework is classroom-based, according to a new study released by
the Community College Research Center at the Teachers College at
Columbia University. The study, which followed the enrollment
history of 51,000 community-college students in Washington State
between 2004 and 2009, found an eight percentage-point gap in
completion rates between traditional and online courses. Although
students who enrolled in online courses tended to have stronger
academic preparation and come from higher income brackets than the
community-college population on the whole, researchers found that
students who took online classes early in their college careers
were more likely to drop out than those who took only face-to-face
courses. Among students who took any courses online, those with the
most Web-based credits were the least likely to graduate or
transfer to a four-year institution. . The report suggests several
ways to improve online courses, including increased technological
support for students and more extensive training in online-teaching
methods for faculty. The research was backed by the Lumina
Foundation for Education and the Bill & Melinda Gates
Foundation. STUDY: The Chronicle of Higher Education
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Altamaha Technical College Atlanta Technical College Atlanta
Metropolitan College Georgia Virtual Technical College Central
Georgia Technical College Southeastern Technical College Ogeechee
Technical College Okefenokee Technical College Southwest Georgia
Technical College Savannah Technical College Gwinnett Technical
College University of West Georgia eCore University of West Georgia
Georgia College and State University Georgia Gwinnett College
Georgia Perimeter College Savannah State University Piedmont
College Schools in Georgia That Use Smarthinking
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Capitan High School Dexter High School Goddard High School
Hagerman High School Hondo High School Lake Arthur High School
Loving High School Mescalero/Apache School Roswell High School
University High School Roswell High School Tutoring Program
Mississippi Gear Up Program State of Florida Halstrom High School
Mt. Pleasant Area School District, PA Milliard Public Schools
Insight Schools Washington and Wisconsin Nash/Rocky Mount Public
Schools, NC Washoe County Schools, NV Anson County Schools, NC
Osceola County Schools, FL Partial List of K-12 School Districts in
the United States That Use Smarthinking
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University of Alaska - Anchorage Troy University, AL Open
Universities, Australia University of California - Davis University
of Georgia eCore George Washington University, DC Gallaudet
University, DC University of The District of Columbia Florida
Institute of Technology University of Northern Iowa Moorhead State
University. KY Louisiana State University McNeese State University,
LA University of Louisiana, Lafayette Fayetteville State
University, NC Pfeiffer University, NC Union University, TN
Tuskegee University, AL Boston University TriCounty University, MA
MNSU - Minnesota State Colleges Universities Elizabeth City State
University, NC Minot State University, ND University of North
Dakota Thomas Edison State College, NJ Eastern New Mexico
University University of New Mexico Empire State College, NY Ohio
University University of Cincinnati Youngstown State University, OH
University of Tennessee Regents Online Degree Program Bethel
University, TN Tennessee State University, TN The University of
West Alabama Duquesne University, PA Middle Tennessee State
University Baylor University, TX Sul Ross State University, TX
Texas State University Texas Women's University The University of
Texas Medical Branch University of North Texas University of
Northern Virginia Central Washington University Glenville State
College, WV West Virginia State University Old Dominion University,
VA Western Carolina University, NC Appalachian State University, NC
The University of Alabama The University of South Alabama A Small
Sampling of the over 1,000 Schools That Use Smarthinking
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SMARTHINKING Provides Substantive Reports to Help Schools
Monitor Usage Usage Report Usage Summary Registered Students Usage
by Student Reports
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What Is Desirable About Smarthinking? Institution can purchase
by the hour, by the FTE student or attached to a purchase of
Pearson products Institution only pays for services at the times
they are used Some students prefer the anonymity of SMARTHINKING
Clients report that their face-to-face tutoring has increased after
they implement Smarthinking Institution can choose student usage
limits, subjects available, and logo and colors Single Sign-on
Access through Angel, Bb, WebCT, Moodle and other LMSs A
Smarthinking Implementation Specialist will work directly with you
to set up service and train faculty and students
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Barry L Berman, PhD Sales Director 9635 Huntcliff Trace
Atlanta, GA 30350-2615 Office: 770-587-2082 Cell: 678-521-8622
E-mail: [email protected]@smarthinking.com Danny
Clark Implementation Specialist Cell: 727-424-0325 E-mail:
[email protected]@smarthinking.com David Cashwell Vice
President 6001 Silkwood Way Raleigh, NC 27612 Office : (919)
803-4681 Cell: (919) 623-3328 E-mail:
[email protected]@smarthinking.com Thank You from
Your Smarthinking Team
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A Walkthrough of Smarthinking from a Students Perspective Live
Demonstration
