Christopher O’Neal23Golf Course Road Apt. 39, Hattiesburg, Ms. 39402 Phone: 601-447-6881

onealchristopher56@yahoo.com

ObjectivesQualified Customer Service Supervisor offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions seeking new experience with a company geared toward growth and loyalty.

Skills and Abilities Reduced staff turnover by implementing several well-received team and morale-building techniques Train new supervisors for success in the call center Implemented weekly supervisor meetings with other departments Bridging the communication gap between departments within the site Building a rapport with all department leads Quality service, customer retention, productivity and team management

Experience

General Dynamics, SupervisorOctober 2013 to April 2016Full Time-40+ hours per Week

Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work. Completion of assigned projects and departmental goals in timely manner. Perform tasks to assure service level requirements are met. Assume leadership responsibility for department tasks and contact center activities as required. Review, approve, and sign timecards as necessary. Complete and deliver employee performance appraisals. Participate in the interview process and recommendation of hiring contact center staff. Facilitate and deliver training as required under department guidelines including essential job training (EJT),

initiatives, and up training.

PineBelt Mental Health/PineBelt SchoolFebruary 2011 to October 2013Full Time-40 Hours per Week

Observed and documented patient status and reported patient complaints to the case manager Participated in the maintenance of safe conditions within the facility and other related areas Acted as client advocate and implemented total client care for 10 to 15 clients

PineBelt Mental Health/West way Crisis Center August 2010-February 2011Full Time-40 Hours per Week

Forecasting the clients’ behavior Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs

and outputs Acted as client advocate and implemented total client care as part of a team covering 10-20 clients per shift

Education

Your NameStreet Address, City, ST ZIP Code Telephone

Email WebsiteUniversity of Southern Mississippi, Hattiesburg, MS Bachelor of Arts PsychologyGraduation May 2010

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