One Stop Video KYC

Solution for all

Regulated Entities Banks, NBFCs, Payment Banks, Small Finance Banks, Wallets, Fintech

Team

Rudrajeet Desai Founder, CEO & Product Head

First Startup: ideacts innovations

Funded by Sequoia and Saama

BPL Mobile, Group M, Cadbury, Mobile2win

Shankar Borate Co-Founder & CTO

Computer Scientist from IIT Delhi

Technical Architect

Symantec, Adobe, Intuit, GE, Siemens

• An Enterprise Software Product Startup

• Incorporated in 2017

• 24 Member Team, with 19 Highly Skilled Engineers

• Experts in Messaging, Chat and Workflows

• Focused on BFSI Sector with 14 Enterprise Clients

Investors

Sashi Reddi Managing Partner – SRI Capital

Founder & CEO – AppLabs

35 Indo – US Investments

Sharad Sanghi Founder & CEO

Netmagic

Kaizad Shroff Business Head

Founder & Ex CEO – Davakhana

Media, Advertising and Security

About Us

Vaibhav Domkundwar Founder – Better capital

26 Enterprise SaaS Investments

• Secure Internal Team Communication

• 12 more ways to have better Group Chats

• Connecting Customers with Sales Teams

• Video Workflows for Customer connect

• Agent / Broker messaging for Insurance

Use Cases

Harry Bhatia Co-Founder &

CEO Radiowalla

Video use cases for

Insurance sector

Sales pitch over video – VRM

Remote training for partners

Customer support over video

Video MER

Vehicle & property inspection over video

Policy consent on video

Life certificate over video

Interviews on video

Reviews and exit interviews

Customer Use

Cases for a Bank

Customer support on text & video

Video Sales pitch for wealth managers & RMs

Virtual RM team

NRI / Global banking

Loan advisory and experts

KYC for CASA and NRI

PD / Credit Verification over video

Online assistance during digital onboarding

Direct document collection from customer

Agent, Broker,

Banca Messaging

Dedicated Agent Messaging App

Broadcasting long format, rich media messages

Support groups for Operations

One to one messaging with Sales Teams

Automated alerts on TVA, policy status, renewals

Send marketing messages to partners

Agent Finder

Super App with other Portals

BFSI Messaging Use Cases

RBI Guidelines on Video KYC

Regulated Entities can use Video based CIP – Customer Identification Process

For Banks: Aadhaar OTP

For Non Banks: Offline Verification of Aadhaar (QR Code or XML)

Mandatory steps:

1. Service has to be hosted on RE domain

2. Interaction has to be real time between RE Official and Customer

3. Check that the customer is in India

4. Match PAN Number of the Customer over the call

5. Match Customer face with Aadhaar Photo

6. Verify a few details with the Customer in random order

7. Video recording has to be stored with time stamp

8. Concurrent Audit has to be performed

Two ways Video KYC can happen

Continuous Workflow Customer can complete the Video KYC

immediately after filling the account opening form

Universal Weblink Customer can access a link on the RE’s

website, enter details and do a Video KYC

Requirement Vs Features

Requirement as per RBI Circular Availability

Real Time Two way Recording

Informed Consent

Audio Video Recording

Capture Photo

Capture clear image of PAN Card

Live Location

Face Comparison using AI

Randomize Questions

Concurrent Audit

Module for Bank Official

End to End Encryption

Security Audit

Hosted on Bank’s Domain

White Labeled

Work @ Video KYC System

3 direct integrations into the RE system and pages

• Customer Wait Time API

• Customer Handshake API

• Message Queue Service for KYC Status Change

Video Calling system with Face Comparison

Customer side interface

User access management module for Agents and Auditors

Round Robin system for agent allocation

Customer Wait Time calculation

Module for ‘Concurrent Audit’

Work @ Regulated Entity

Customer facing Pages that RE needs to make

• Location Page

• KYC Options Page

• Wait Page

• Universal Link Workflow

Consume APIs given by the Video KYC system

Offline Aadhaar SDK Integration For Non Banks

Web API and Mobile SDK for fetching Aadhaar Information of Users

Using Offline Aadhaar XML extraction method

Mobile

• UIDAI Screen opens inside RE App

• Customer enters Aadhaar Number – Captcha – OTP – Share code

• Downloads XML

• SDK auto picks the XML file & shares the data with the RE App

Web

• API available for verifying Aadhaar Data easily

In partnership with

Deployment Options

Traditional On Premise setup

Customer Cloud Account

AWS

Azure Account

SimpliCloud

Hybrid SaaS model – Our web server and your storage device

Wait Page (Video KYC System)

These pages will consume the

Customer Wait API from Video KYC

System

1:52 Your wait time is:

1. Call Wait Time API will keep checking

with the Video KYC System if an

Agent is available.

2. In return it will get the Call Wait Time

when the Agent is not available.

3. Once the Agent is available, it will get

a signal to call the Customer

Handshake API. The page will refresh

to the Chat Page, and the Customer

will be connected to the Agent.

4. KYC Status will be changed to Assigned

from Open.

KYC Queue

Tracking ID: 4982

Status: Open

Tracking ID: 3002

Status: Unable

Data Packet

1. Whenever a KYC status changes, by

an Agent, Auditor, or by the system, a

message will be added to the KYC

Queue (Queue Service)

2. This message will contain the Status

change info of each KYC

3. If a KYC is marked Successful, or

Rejected, then the Message will carry

the complete Meta Data as well

Tracking ID: 4028

Status: Successful

Data Packet

Tracking ID: 2120

Status: Rejected

Data Packet

RE System will keep listening to

the KYC Queue and will update

their Database with the status

changes, and store data of all

Successful, Reject and Unable

KYCs

RE System

RE Pages in Continuous Journey

Account Form Location

Page Options Page

KYC Status changed

to Assigned

Universal Link Flow

Universal Link Landing Page

Mobile + OTP Page

RE System will check the

KYC status in the

Database basis the Mobile

Number, and if Open, will

proceed to Wait Page

API Integration and Data Flow between Video KYC System & RE System

Once the

Customer

selects Video

KYC option,

the RE system

will call pass

the Customer

to Video KYC

System using

the Customer

Handshake

API

Chat and Video Page (Video KYC)

Agent and Customer get connected on

Text Chat and Video to carry on with

the KYC Process

Passing Customer from RE System to Video KYC System

Options Page (RE)

Video KYC

Customer clicks on Video KYC

option on the Options Page

RE system calls the Wait

Time API from the Video

KYC System to know the

wait time for the

customer

Wait time is within

permissible Limit

Options 2.0 Page (RE)

Customer will be shown a

Page saying that No Agent is

available, so either come back

later or choose other Options

Wait time is above

permissible Limit

RE system will call the

Customer Handshake API

and pass the Customer to

Video KYC System

Wait Page (Video KYC)

1:52 Your wait time is:

Customer is shown a page with

the Wait Time and instructions

Text Chat Page (Video KYC)

Customer is connected to the

Agent on the Text Chat Page

Wait time is / becomes Zero

Agent Chat Screen

Agent Screen – Live Video Call

Verification of Details

Face Comparison

Auditor Module

Customer KYC Page for Auditor

Customer KYC Page for Auditor

Recorded Video Play

Customer side view on Mobile

thank you…

Kaizad Shroff

kaizad@workapps.com

+91-98909 88498

www.VideoKYC.com