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City of Savannah, GA

Request for Proposal

One-Stop Operator Services

Estimated Funding Amount Up to $200,000

#18-WIOA-01

Event# 5887

RFP RELEASE: JANUARY 30, 2018 RFP CLOSE: FEBRUARY 23, 2018 AT 1:30 PM

Funded by: Title I of the Workforce Innovation and Opportunity Act (WIOA) of 2014

WIOA ADULT AND DISLOCATED WORKER SERVICES CFDA #17.258

Program Year 2018 (July 1, 2018 – June 30, 2019 with extension options)

Administered by: WorkSource Coastal

Coastal Workforce Development Board 7216 Skidaway Road, Suite A

Savannah, GA 31406 www.worksourcecoastal.org

THE COASTAL WORKFORCE DEVELOPMENT BOARD IS AN EQUAL OPPORTUNITY EMPLOYER AND ADMINISTER OF EMPLOYMENT

AND TRAINING PROGRAMS. AUXILIARY AIDS AND SERVICES ARE AVAILABLE UPON REQUEST TO PERSONS WITH DISABILITIES.

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TABLE OF CONTENTS PART 1: INTRODUCTION

A. Disclaimer B. Purpose C. Contact Information

PART 2: BACKGROUND INFORMATION

A. Governing Authority B. Workforce Landscape

PART 3: WORKFORCE INNOVATION AND OPPORTUNITY ACT AT-A-GLANCE A. WIOA Guiding Principles B. An Overview of the WorkSource Coastal One-Stop/Job Center System C. Title I-B WIOA Adult & Dislocated Worker Services

PART 4: SCOPE OF SERVICES AND OPERATIONS A. WorkSource Coastal One-Stop/Job Center System One-Stop Operator Services B. Deliverables C. Reports

PART 5: PROPOSAL NARRATIVE INSTRUCTIONS PART 6: BUDGET AND PROGRAM PLANNING INSTRUCTIONS PART 7: CONTRACTOR REQUIREMENTS

A. Record of Hours Worked or Time Sheet B. Professional Development of WIOA Funded Staff C. Program Administration Requirements

PART 8: PROPOSAL APPLICATION & SUBMISSION INSTRUCTIONS A. Proposal Conditions B. Eligible Applicants C. Funding Available D. Significant Dates E. Guidelines for Submittal F. Award Consideration and Award Period G. Preparing A Proposal

PART 9: SELECTION A. Evaluation Panel Briefing

PART 10: ATTACHMENTS AND FORMS

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PART 1: INTRODUCTION A. Disclaimer

The Workforce Innovation and Opportunity Act of 2014 (WIOA), signed into law on July 22, 2014 by President Barrack Obama, will be implemented on July 1, 2015. Federal regulations are currently being drafted by the US Department of Labor and will not be finalized until 2016. This request for proposals, any bids submitted by Proposers to this request, and any final contracts negotiated with the successful bidder(s) as a result of this proposal is subject to final laws and regulations and may be changed at any time in order to come into compliance with those laws and regulations.

Bidders are strongly encouraged to follow the Department of Labor’s WIOA resource page for latest updates: www.doleta.gov/wioa.

Furthermore, as the Coastal Workforce Development Board continues to develop and refine its WorkSource Coastal One-Stop/Job Center System, policies, procedures, or regulatory changes occur from time to time. Bidding organizations may be requested to modify program design or the delivery of services. Should a request for a change in the program design or service occur, staff of the Administrative Entity, WorkSource Coastal, will assist bidding organizations or service providers in the redesign to ensure consistency with Board policy and regulatory requirements.

Any significant changes made to this request for proposals will be posted to the following website: https://purchasing.savannahga.gov/lmproc/SourcingSupplier/controller.servlet?dataarea=lmproc&context.session.key.SupplierGroup=100

B. Purpose The Coastal Workforce Development Board (hereafter “CWDB”) is seeking proposals from organizations to operate the local One-Stop System and American Job Centers as authorized under the Workforce Innovation and Opportunity Act of 2014 in Bryan, Bulloch, Camden, Chatham, Effingham, Glynn, Liberty, Long, McIntosh, and Screven Counties of Georgia.

All WIOA-funded services must be delivered in accordance with WIOA rules and regulations, guidance from US Department of Labor (hereafter “USDOL”), the State of Georgia Department of Economic Development, Workforce Division (hereafter “GDEcD-WFD”), and policies set forth by the CWDB.

Workforce development minded organizations with or without previous experience as a contractor with WorkSource Coastal are encouraged to submit proposals; however, only proposals from organizations that can demonstrate that they have the ability to provide workforce development services within the ten-county region will be considered by RFP Review Committee.

Funding for this Request for Proposals (RFP), and any contract(s) awarded to successful bidders is through Title I of the Workforce Innovation and Opportunity Act of 2014. The Coastal Workforce Development Board is seeking responses for the following RFPs:

• One-Stop Operator (#18-WIOA-01) • Career, Training & Case Management Services (#18-WIOA-02)

Respondents can apply to provide both services or one service. Achieving the best overall system is key; therefore, no preference or penalty will apply to those who bid in just one or both categories.

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C. Contact Information The sole point of contact for information on this RFP is:

Brittany Gashi, Assistant Director Purchasing Department

2 East Bay Street P.O. Box 1027

bgashi@savannahga.gov P: (912) 651-6428 F: (912) 651-6855

The WorkSource Coastal contact is:

Sheron Morgan, Assistant Director morgan@savannahga.gov

or Crystal Northcutt, Finance Administrator

cnorthcutt@savannahga.gov 7216 Skidaway Road, Suite A

Savannah, GA 31406 P: 912-351-6379

During the proposal and evaluation process, the individual identified above is the sole contact point for any inquiries or information relating to this RFP. Any violation of this procedure may be grounds for disqualification of the Proposer. It is the responsibility of the Proposer to ensure that the proposal arrives in a timely manner. Questions concerning this RFP, the applications process, or programmatic issues, should be submitted by fax or email to the Purchasing Department. Contact information is provided above; Please be advised that WSC staff cannot assist Proposers with actual preparation of their proposal. During the period of time between the publication date of the RFP and the deadline to submit technical RFP questions, WSC cannot respond to technical questions about the RFP from.

PART 2: BACKGROUND INFORMATION

A. Governing Authority Workforce Board

The CWDB was formed as a result of the Workforce Development Act of 1998 and continues as the Coastal Workforce under the Workforce Innovation and Opportunity Act (WIOA) of 2014. The Coastal region was created as one of 19 designated areas throughout Georgia and tasked with building a One Stop Workforce Development System to serve the ten county region area: (Bryan, Bulloch, Camden, Chatham, Effingham, Glynn, Liberty, Long, McIntosh, and Screven). The Coastal Workforce Development Board (CWDB) is responsible for implementation of WIOA programs. The CWDB is composed of members from the public and private sectors who represent the ten counties. The Board meets every other month to consider policy and fiscal items.

The CWDB is currently a 44-member board comprised of business leaders and representatives from education, economic development, social services, rehabilitative agencies, labor, and other community entities. Implementation of Board policies and grant administration are the responsibilities of WorkSource Coastal (WSC) a department of the City of Savannah.

1. Mission and Vision - Coastal Workforce Development Board has adopted the following: • Vision Statement - To continuously increase the global competitiveness and prosperity of our

businesses and workforce, to fill current and emerging jobs, and to provide full employment. • Mission Statement – To guide or assist Coastal Georgia communities in all efforts to develop,

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promote, support, and sustain a globally competitive workforce. • Core Purpose – To provide well-trained, highly motivated employees for business and industry,

improving the quality of life for individuals, families, and the communities of Coastal Georgia, and enabling job seekers to be productive and contributing members of a globally competitive economy.

2. Local Plan – The CWDB’s local plan has been provided as attachment of this RFP.

3. Board Structure – The CWDB’s four main goals for workforce development are: • Enhance program coordination and service delivery of WorkSource Coastal One-Stop/Job

Center System operations. • Raise awareness among all regional workers and employers about WorkSource Coastal

programs and other area workforce development resources. • Renew partnerships with regional private sector, education, training and community

development partners to maximize breadth, integration and impact of WorkSource Coastal programs; and to eliminate gaps and redundancies in regional workforce development efforts.

• Address the primary issues facing the workforce, and respond to employers’ staffing needs identified in the Strategy development process.

The CWDB created committees in order to best utilize areas of expertise among Board members. The current Committee structure includes:

• Executive Committee –The Executive Committee consists of the Chairpersons of each of the committees, LWDB officers, and Board members chosen by the LWDB Chair. The committee sets the legislative agenda, provides planning guidance, makes recommendations regarding the budget of the workforce Development area, and resolves any conflicts in recommendations between the committees before any recommendation is made to the CWDB.

• Economic and Workforce Alignment Committee (EWA) – The EWA committee oversees all

individualized career training services and program performance, gathers local labor market information, identifies local employment trends, and assures that the training services available are adequate to meet the individual workers and employer’s needs.

• Public Relations Committee – A recent merging of the Outreach and Partnership Building

Committees, the Public Relations Committee oversees the development and implementation of the One-Stop Center delivery system; developing and administering the Memorandum of Understanding (MOU) and Resource Sharing Agreement (RSA) for the selected partners and overseeing the effectiveness of service delivery in the workforce region. The Committee also provides oversight in the preparation of marketing to promote the services provided to our customers. The Committee develops strategies to improve universal access and materials to effectively communicate our mission and services to the public and designated service providers.

• Youth Committee – The Youth Committee is comprised of CWDB members as well as

representatives of youth service agencies, local public housing authorities, YouthBuild and Job Corps. Parents of eligible youth seeking assistance are encouraged to attend these meetings along with other interested parties, including but not limited to former participants and those who have experience relating to youth. The Youth Committee provides oversight and establishment of community-wide youth strategies, oversees procurement and contract process for youth service providers and reviews the performance outcomes of youth service providers..

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4. Board’s Roles and Responsibilities The Board is responsible for the workforce development system throughout the ten-county region. This system must serve the needs of employers, training and job seekers, adults, and dislocated workers. The system must provide reliable and valid information so customers can make informed decisions about training and employment; connect customers to other service providers in the system and the community; help customers access diverse funding sources for training; and provide quality job matching services for the job seekers and employers.

The Board has the responsibility to oversee and evaluate the WorkSource Coastal One-Stop System throughout the local Workforce Development Area. As such, they are committed to the highest quality services and achievement of performance standards through outstanding customer satisfaction and continuous improvement. The WSC staff will be available to provide the successful Proposer the technical assistance and capacity building needed to achieve the highest level of performance combined with outstanding customer satisfaction.

Specific Board Responsibilities include:

Federal Connection: • Ensure that Federal policies, procedures and guidelines are correctly implemented • Allocate Federal workforce development funds within the Coastal Region for Adult, Dislocated

Worker and Youth Activities • Provide data and reports as needed to satisfy Federal systems • Participate in Federal funding opportunities that further the Board’s vision for the WorkSource

One-Stop/Job Center System

State Connection: • Ensure that State policies, procedures and guidelines are correctly implemented • Allocate State workforce development funds • Provide data and reports as needed to satisfy WorkSource Georgia State System • Participate in State funding opportunities that further the Board’s vision for the W o r k S o u r c e

Coastal One-Stop/Job Center System

Local Connection: • Comply with local government policies (the WDB’s fiscal agent) and regulations • Serve as the convener for Workforce Development in the ten-county area • Partner with local organizations on community needs

Evaluation: • Approve customer satisfaction survey tool throughout the system and other evaluation tools • Charter the successful One-Stop Operator of the WorkSource Coastal One-Stop/Job Center System

Center System • Maintain a grievance procedure for customers to access

Outreach: • Approve site location, facilities, and equipment that contribute to a quality center and

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customer satisfaction • Approve outreach materials funded by the Board or containing information about the Board’s

Programs • Provide WorkSource Coastal One-Stop/Job Center System One-Stop Operator a common name,

logo, and signage to promote the identity of the WorkSource Coastal One-Stop/Job Center System • Ensure connectivity between the WorkSource Coastal One-Stop/Job Center System One-Stop

Operator and local and regional entities such as Chambers of Commerce, public educational institutions, economic development entities, etc.

• Approve regional education/training providers for inclusion on the State Training Provider List

Responsibilities of WorkSource Coastal include: Technological Connectivity: • Manage the local information system for the Workforce Innovation and Opportunity Act

programs and activities, with linkages to the State’s system • Maintain and provide technical assistance for the Virtual One-Stop System (VOS) Performance/Compliance: • Provide technical assistance on all policies, procedures and rules that impact the operation of

centers, and give assistance as needed for compliance • Develop and provide technical assistance to build capacity to help the Operator meet quality and

consistency standards as well as to meet or exceed performance goals within the WorkSource Coastal One-Stop/Job Center System

• Ensure compliance with all rules, regulations and procedures issued by all funding sources. The roles and responsibilities may be refined and changed as: o The WIOA regulations and procedures are changed by the U.S. Department of Labor, o State policy and requirements are created and implemented throughout the State’s

workforce development system, and o Local direction and procedures are adopted or revised by the Board

• Perform fiscal and programmatic monitoring for compliance in accordance with Federal, State and local standards

• Track the outcome of each performance measure • Meet with WorkSource Coastal One-Stop Operator regularly to listen to suggestions, discuss issues

and resolve concerns • Monitor and report on quality, performance, and cost effectiveness, through on-site visits,

records review, evaluations, expenditure review, and other methods as needed Fiscal: • Ensure that administrative and programmatic cost categories are properly implemented • Confirm that costs are correctly allocated to the associated funding stream • Verify that WorkSource Coastal One-Stop/Job Center System costs are allocated according to the MOUs • Provide technical assistance to the fiscal staff of the WorkSource Coastal One-Stop/Job Center System One-Stop Operator 5. Administrative Entity

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WorkSource Coastal, a department in the City of Savannah’s Human Services Bureau is CWDB’s administrative Entity and Fiscal Agent. All grants and contracts are entered into with the City of Savannah on behalf of the CWDB. If any changes occur with CWDB’s administrative entity, a new contract will be executed with the contractor for the remaining timeframe outlined in this proposal.

6. Local Considerations In the event that new WorkSource Coastal One-Stop/Job Center locations are formed, the contractor must be willing to work with the WDB to arrange for additional service points and/or re-location of service points so that services to the community will not lapse.

7. State Considerations

Each WorkSource Coastal One-Stop/Job Center System Center certified. The CWDB must achieve One-Stop Certification for each center as set forth by the State, every two years.

The Trade Adjustment Act will be undergoing transition over the next few months. All successful bidders will be required to follow DOL, State, and local guidance regarding co-enrollment of Trade eligible participants. Please note that there is a possibility that Trade participants may be required to co-enroll into WIOA programs. The successful bidder will be required to comply.

8. Federal Considerations Coastal Workforce Development Board reserves the right to cancel or modify this request for proposal or the scope of funding of an approved WIOA program to any extent necessary to ensure compliance with state and/or federal guidelines. Therefore, all successful Proposers must demonstrate the capability and agree, in advance, to modify their program design to comply with the new regulations and/or changes to available funds.

On December 26, 2014, Department of Labor announced that the OMB Circulars had been revised. A-133, A-87, and A-122 were combined into one OMB circular. All WIOA and WIOA funding will be subject to the new OMB circular, 2 CFR 200. The successful bidder will need to be familiar with the new OMB circular, and should reference TEGL 15-14, “Implementation of the New Uniform Guidance Regulations,” for further information.

9. Veteran Priority of Service

Enacted on November 7, 2002, the Jobs for Veterans Act of 2002 (Public Law 107-288) has the overall objective of "revising and improving employment, training, and placement services furnished to veterans." One provision of the Act requires workforce development programs funded in whole or in part by the U.S. Department of Labor to provide priority of service to veterans and, under certain circumstances, spouses of veterans. The Workforce Innovation and Opportunity Act of 2014 and Wagner-Peyser (among other program partners) adhere to this law.

B. Workforce Landscape

For labor market information in Bryan, Bulloch, Chatham, Camden, Effingham, Glynn, Liberty, Long, McIntosh, and Screven Counties of Coastal Workforce Region, please visit our website at www.wscgeorgia.org, under Education and Training, then click, “Labor Market Services”.

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PART 3: WORKFORCE INNOVATION AND OPPORTUNITY ACT AT-A-GLANCE A. WIOA Guiding Principles

The Workforce Innovation and Opportunity Act (WIOA) is based on several guiding principles to be adopted by state and local workforce development systems: (1) Increase access to education, training, and employment—particularly for people with barriers to

employment. (2) Create comprehensive, high-quality workforce development system by aligning workforce

development, education, and economic development. (3) Improve the quality and labor market relevance of workforce Development, education, and

economic development efforts. (4) Promote improvement in the structure of and delivery of services. (5) Increase the prosperity of workers and employers. (6) Improve the quality of the workforce, reduce welfare dependency, increase economic self- sufficiency,

meet the skill requirements of employers, and enhance the productivity and competitiveness of the nation.

B. An Overview of the WorkSource Coastal One-Stop/Job Center System

The WorkSource Coastal One-Stop/Job Center System (also known as an One-Stop Center) system brings together a wide variety of Federal, State, and local program partners, integrates the provision of their services and provides a full-range of help to job seekers and employers, all under one roof.

The following is only a sampling of the many services provided: • Job-search and job-placement assistance • Free access to computers, internet, fax machines, and printers for job search purposes • Access to job listings • Labor market information • Assistance preparing resumes • Comprehensive assessment of job skills, abilities, aptitudes, and needs • Career counseling • Workshops on topics such as interviewing skills • Case management • Pre-vocational services

• Registration or information on Unemployment Insurance • Individual employment plans • Training in literacy skills • Referrals to training, education, and related supportive services (such as transportation and child care) • Outreach and recruitment for business • Employer services

Services are driven by area businesses and focuses on customer choice. There are two types of WorkSource Coastal One-Stop/Job Centers: comprehensive and satellite. The Comprehensive Center provides access to all the services described here either on-site, or through referral. Satellite Centers have some, but not all of the services available. CWDB Role in relation to the WorkSource Coastal One-Stop/Job Center System:

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(1) Develop and enter into the memorandum of understanding with WorkSource Coastal One-Stop/Job Center System partners; (2) Designate or certify WorkSource Coastal One-Stop Operators; and (3) Conduct oversight with respect to the WorkSource Coastal One-Stop/Job Center System in the

local area.

Partner Role in relation to the WorkSource Coastal One-Stop/Job Center System:

(1) Enter into a local memorandum of understanding with the local board, relating to the operation of the WorkSource Coastal One-Stop/Job Center System;

(2) Use a portion of their funds available for their program and activities to maintain the WorkSource Coastal One-Stop/Job Center delivery system, including payment of the infrastructure costs of WorkSource Coastal One-Stop/Job Center System Centers;

(3) Participate in the operation of the Coastal Works system consistent with the terms of the memorandum of understanding, the requirements of this title, and the requirements of the Federal laws authorizing the program or activities;

(4) Provide access to their respective program or activities through the WorkSource Coastal One-Stop/Job Center System delivery system, including making career service activities authorized by their programs available at the WorkSource Coastal One-Stop/Job Center System centers (and at any additional appropriate locations); and

(5) Provide representation on the State board. C. Title I-B WIOA Adult & Dislocated Worker Services

The Adult and Dislocated Worker Programs, under Title I-B of the Workforce Innovation and Opportunity Act of 2014, are designed to provide quality employment and training services to assist eligible individuals in finding and qualifying for meaningful employment and to help employers find the skilled workers they need to compete and succeed in business.

1. Services

Career and training services are provided through the WorkSource Coastal One-Stop/Job Center Centers.

Career Services are described as: • Eligibility Determination for funding and services • Outreach, intake (includes UI Worker Profiling), and orientation to the information and other

services available through the One-Stop Center delivery system • Initial assessment of skill levels (including literacy, numeracy, and English language

proficiency), aptitudes, abilities (including skills gaps), and supportive service needs; • Job search and placement assistance and, in appropriate cases, career counseling, including—

o Information on in-demand industry sectors and occupations, and nontraditional employment;

o Appropriate recruitment and other business services on behalf of employers; • Referrals to and coordination of activities with partner programs and services; • Workforce and labor market employment statistics information, which includes job vacancy

listings; job skills necessary for job openings; and information on local occupations in demand and the earnings, skill requirements, and opportunities for advancement within those career

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pathways; and • Performance information and program cost information on eligible providers of training; • Information, in formats that are usable by and understandable to One-Stop Center customers,

regarding how the local area is performing on the local performance accountability measures; • Information, in formats that are usable by and understandable to One-Stop Center customers,

relating to the availability of supportive services or assistance, provided by partners; • Referrals to supportive services or other needed assistance; • Information and assistance regarding filing claims for unemployment compensation; • Information and assistance regarding establishing eligibility for financial aid assistance for

training and education programs; • Other services needed in order for an individual to obtain or retain employment, that consist of:

o Comprehensive and specialized assessments of the skill levels and service needs of adults and dislocated workers, which may include—diagnostic testing and use of other assessment tools; and in-depth interviewing and evaluation to identify employment barriers and appropriate employment goals;

o Development of an individual employment plan, to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve the employment goals, including providing information on eligible providers of training services and career pathways to attain career objectives;

o Group counseling; o Individual counseling; o Career planning; o Short-term prevocational services, including development of learning skills,

communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct, to prepare individuals for unsubsidized employment or training;

o Internships and work experiences that are linked to careers; o Workforce preparation activities; o Financial literacy services; o Out-of-area job search assistance and relocation assistance; or o English language acquisition and integrated education and training programs; and o Follow-up services, including counseling regarding the workplace, for participants in

Workforce Innovation and Opportunity Activities authorized under this subtitle who are placed in unsubsidized employment, for not less than 12 months after the first day of the employment, as appropriate.

Eligibility determination guidelines are still pending final WIOA regulations. At this time, it is unclear if eligibility determination must occur before career services may be received. Therefore, unless otherwise denoted in the final WIOA regulations, the bidder should assume that individuals receiving services under the bullet “Other Services needed” must first be determined eligible and enrolled into WIOA.

Training Services are described as:

• Occupational skills training, including training for nontraditional employment; • On-the-job training; • Incumbent worker training (as authorized by the local Board and the SWDB); • Programs that combine workplace training with related instruction, which may include

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cooperative education programs; • Training programs operated by the private sector; • Skill upgrading and retraining; • Entrepreneurial training; • Transitional jobs; • Job readiness training provided in combination with services outlined in 1 through 8 of this

section; • Adult education and literacy activities, including activities of English language acquisition and

integrated education and training programs, provided concurrently or in combination with services described in any of clauses 1 through 7; and

• Customized training conducted with a commitment by an employer or group of employers to employ an individual upon successful completion of the training.

All those that receive training services must be determined eligible for WIOA funding.

2. Additional Services "Supportive" services such as transportation, childcare, dependent-care, housing and needs- related payments are provided under certain circumstances to allow an individual to participate in the program.

3. Performance Measures

The WIOA Performance measures reports (quarterly and annual) will cover participants who receive services financially assisted by formula or statewide reserve funds under the following USDOL, ETA programs:

• WIOA Adult Program

• WIOA Dislocated Worker Program

• WIOA Youth Program

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State of Georgia Measures PY 16 and PY 17

Performance Measure

PY-16

July 1, 2016 through

June 30, 2017

PY17

July 1, 2017 through

June 30, 2018

WIOA Adult

Employment Rate 2nd Quarter After Exit 73.0% 74.0%

Employment Rate 4th Quarter After Exit 72.0% 75.0%

Median Earnings 2nd Quarter After Exit $5,249 $5,549

Credential Attainment within 4 Quarters

After Exit 69.0% 71.0%

WIOA Dislocated Worker

Employment Rate 2nd Quarter After Exit 77.0% 79.5%

Employment Rate 4th Quarter After Exit 76.0% 79.0%

Median Earnings 2nd Quarter After Exit $5,603 $6,000

Credential Attainment within 4 Quarters

After Exit

70.0% 72.0%

WIOA Youth

Employment Rate 2nd Quarter After Exit 65.5% 65.5%

Employment Rate 4th Quarter After Exit 65.5% 66.0%

Credential Attainment within 4 Quarters

After Exit

70.5% 73.5%

Employer Indicators

Employer Retention TBD TBD

Repeat Business Customer TBD TBD

Under WIOA, there will be 16 performance measures that the state and Local Workforce Development Area’s (LWDA’s) will adhere to:

I. Adult, Dislocated Worker, and Youth Performance Measures

Use of the term “Adult” in definitions and calculations implies both Adult and Dislocated Worker participants. For participants in the Adult or Dislocated Worker programs, the following performance measures apply:

1. Employment Rate- 2nd Quarter After Exit (Adult & Dislocated Worker) - percentage of program

participants who are in unsubsidized employment during the second quarter after exit from the program” (WIOA Sec. 116 (b)(2)(A)(i)(I))

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i. Methodology:

Calculation includes all program participants, except those participating in the title 1 Youth program.

The number of participants who exited during the reporting period who are found to be employed, either through direct UI wage record match, Federal or military employment records, or supplemental wage information, in the second quarter after the exit quarter DIVIDED by the number of participants who exited during the reporting period.

ii. Operational Parameters:

All participants who exit during the program year are included in this measure (does not exclude those not employed on the date of participation).

2. Youth Education and Employment Rate- 2nd Quarter After Exit (Youth)- percentage of title I Youth program participants who are in education or training activities, or in unsubsidized employment, during the second quarter after exit from the program. (WIOA Sec. 116 (b)(2)(A)(ii)(I))

i. Methodology:

Calculation includes all title I Youth program participants:

The number of title I Youth program participants who exited during the reporting period who are found to be employed, either through direct UI wage record match, Federal or military employment records, or supplemental wage information, OR found to be enrolled in secondary education, postsecondary education, or occupational skills training (including advanced training) in the second quarter after the exit quarter DIVIDED by the number of title I Youth program participants who exited the program during the reporting period. This is described in TEGL 10-

16, Attachment 10, Figure 2.

ii. Operational Parameters:

Calculations for determining levels of performance for this indicator include all participants who exit the title I Youth program except those that exit for any of the reasons listed in Attachment 2, Table B or Attachment 2, Table C (PIRL 923) TEGL 10-16. Title I Youth who are in the AmeriCorps program or Job Corps program in the second quarter after exit are counted as a success in the training portion of the indicator.

3. Employment Rate- 4th Quarter After Exit (Adult & Dislocated Worker)- percentage of program

participants who are in unsubsidized employment during the fourth quarter after exit from the program. (WIOA Sec. 116 (b)(2)(A)(i)(II))

i. Methodology:

Calculation includes all program participants, except those participating in the title I Youth

Program.

The number of participants who exited during the reporting period who are found to be employed, either through direct UI wage record match, Federal or military employment records, or supplemental wage information, in the fourth quarter after the exit quarter DIVIDED by the number of participants who exited during the reporting period.

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ii. Operational Parameters:

All participants who exit during the program year are included in this measure (does not exclude those not employed on the date of participation).

4. Youth Education and Employment Rate- 4th Quarter After Exit (Youth)- percentage of program

participants who are in education or training activities, or in unsubsidized employment, during the fourth quarter after exit from the program. (WIOA, Sec. 116 (b)(2)(A)(ii)(I))

i. Methodology:

Calculation includes all title I Youth program participants who exit from the program:

The number of title I Youth program participants who exited the program during the reporting period who are found to be employed, either through direct UI wage record match, Federal or military employment records, or supplemental wage information, OR found to be enrolled in secondary education, postsecondary education, or occupational skills training (including advanced training) in the fourth quarter after the exit quarter DIVIDED by the number of title I Youth program participants who exited the program during the reporting period. This is described in TEGL 10-16, Attachment 10, Figure 4.

i. Operational Parameters:

Calculation of levels of performance for this indicator includes all participants who exit from the title I Youth program, except those who exit for any of the reasons listed in Attachment 2, Table B. Title I, TEGL 10-16 Youth who are in the AmeriCorps program or Job Corps program in the fourth quarter after exit are counted as a success in the training portion of the indicator.

5. Q2 Median Earnings- 2nd Quarter After Exit (Adult, Dislocated Worker, Youth)- median earnings of program participants who are in unsubsidized employment during the second quarter after exit from the program, as established through direct UI wage record match, Federal or military employment records, or supplemental wage information. (WIOA, Sec. 116 (b)(2)(A)(i)(III))

i. Methodology:

To calculate the median earnings for all participants employed in the second quarter after exit from any of the core programs, including the title I Youth program: Total quarterly earnings, for all participants employed in the second quarter after exit from any of the WIOA Core Programs, collected by a direct wage record match or supplemental wage information. The collected wages are listed in order from lowest to highest. The value in the middle of this list is the median earnings value.

ii. Operational Parameters:

1. Exclusions from Median Earnings:

2. Participants who have exited and are not employed in the 2nd quarter after exit. 3. Participants who have excited a program and for whom earnings information is not yet

available. 4. Participants who have exited from a program and who have $0 income.

5. Participants who have exited a program and are in subsidized employment.

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6. Participants who meet on one of the exit exclusion reasons.

6. Credential Attainment Rate (Adult, Dislocated Worker, Youth)- percentage of those participants

enrolled in an education or training program (excluding those in OJT and customized training) who attained a recognized postsecondary credential or a secondary school diploma, or its recognized equivalent, during participation in or within one year after exit from the program.

A participant who has attained a secondary school diploma or its recognized equivalent is included in the percentage of participants who have attained a secondary school diploma or its recognized equivalent only if the participant also is employed or is enrolled in an education or training program leading to a recognized postsecondary credential within one year after exit from the program.

i. Methodology:

Calculation includes all participants who exited from a program and were in either a postsecondary education or training program (other than OJT and customized training) OR in a secondary education program at or above the 9th grade level without a secondary school diploma or its equivalent: The number of participants who exited during the reporting period who obtained a recognized postsecondary credential during the program or within one year after exit PLUS those who were in a secondary education program and obtained a secondary school diploma or its recognized equivalent during the program or education or training program leading to a recognized postsecondary credential within one year after exit DIVIDED by the number of participants enrolled in an education or training program (excluding those in OJT and customized training) who exited during the reporting period. This is described in TEGL 10-16, Attachment 10, Figure 6.

ii. Operational Parameters:

Definition of Credential: This indicator measures attainment of two types of credentials: either a recognized postsecondary credential, or a secondary school diploma or its recognized equivalent.

A recognized postsecondary credential is defined as a credential consisting of an industry- recognized certificate or certification, a certificate of completion of an apprenticeship, a license recognized by the State involved or Federal government, or an associate or baccalaureate degree, as well as graduate degrees for purposes of the VR program as required by section 103(a)(5) of the Rehabilitation Act of 1973, as amended by title IV of WIOA. A recognized postsecondary credential is awarded in recognition of an individual’s attainment of measurable technical or industry/occupational skills necessary to obtain employment or advance within an industry/occupation. These technical or industry/occupational skills generally are based on standards developed or endorsed by employers or industry associations. Neither certificates awarded by workforce development boards (WDBs), nor work readiness certificates, are included in this definition because neither type of certificate documents the measurable technical or industry/occupational skills necessary to gain employment or advance within an occupation. Likewise, such certificates must recognize technology or industry/occupational skills for the specific industry/occupation rather than general skills related to safety, hygiene, etc., even if such general skills certificates are broadly required to qualify for entry-level employment or advancement in employment.

A variety of different public and private entities issue recognized postsecondary credentials. Below is a list of the types of organizations and institutions that award recognized post-secondary credentials (not all credentials by these entities meet the definition of recognized postsecondary credential).

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A State educational agency or a State agency responsible for administering vocational and technical education within a State;

An institution of higher education described in Section 102 of the Higher Education Act (20 USC 1002) that is qualified to participate in the student financial assistance programs authorized by title IV of that Act. This includes community colleges, proprietary schools, and all other institutions of higher education that are eligible to participate in Federal student financial aid programs;

An institution of higher education that is formally controlled, or has been formally sanctioned or chartered, by the governing body of an Indian tribe or tribes.

A professional, industry, or employer organization (e.g., National Institute for Automotive Service Excellence certification, National Institute for Metalworking Skills, Inc., Machining Level I credential) or product manufacturer or developer (e.g., recognized Microsoft Information Technology certificates, such as Microsoft Certified IT Professional (MCITP), Certified Novell Engineer, a Sun Certified Java Programmer, etc.) using a valid and reliable assessment of an individual’s knowledge, skills and abilities;

ETA’s Office of Apprenticeship or a State Apprenticeship Agency; A public regulatory agency, which awards a credential upon an individual’s fulfillment of

educational, work experience, or skill requirements that are legally necessary for an individual to use an occupational or professional title or to practice an occupation or profession (e.g., Federal Aviation Administration aviation mechanic license, or a State- licensed asbestos inspector);

A program that has been approved by the Department of Veterans Affairs to offer education benefits to veterans and other eligible persons.

Job Corps, which issues certificates for completing career training programs that are based on industry skills standards and certification requirements.

Definition of a Secondary School Diploma: For purposes of the credential attainment performance indicator, a secondary school diploma (or alternate diploma) (commonly referred to as high school diploma) is one that is recognized by a State and that is included for accountability purposes under the Elementary and Secondary Education Act of 1965 (ESEA), as amended by the Every Student Succeeds Act (ESSA). A secondary school equivalency certification signifies that a student has completed the requirements for a high school education. The types of recognized equivalents, for those not covered under ESEA, that would satisfy this performance indicator are those recognized by a State.

Examples of secondary school diplomas, alternate diplomas, and recognized equivalents recognized by individual States include: Obtaining certification of attaining passing scores on a State-recognized high school

equivalency test. Earning a secondary school diploma or State-recognized equivalent through a credit bearing

secondary education program sanctioned by State law, code, or regulation. Obtaining certification of passing a State recognized competency-based assessment.

Completion of a specified number of college credits.

Types of Acceptable Credentials: The following are acceptable types of credentials that count toward the credential attainment indicator: Secondary School diploma or recognized equivalent

Associate’s degree

Bachelor’s degree

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Graduate degree for purposes of the VR program

Occupational licensure

Occupational certificate, including Registered Apprenticeship and Career and Technical

Education educational certificates

Occupational certification

Other recognized certificates of industry/occupational skills completion sufficient to qualify for entry-level or advancement in employment.

Who is included in the Calculation of the Credential Attainment Indicator:

Participants who exit and are in a postsecondary education or training program, or who are in a secondary education program (at or above the 9th grade level) without a secondary school diploma or equivalent, are included in the credential attainment indicator, subject to the “Special Rule” below. However, participants enrolled in work-based OJT or customized training are excluded from this indicator because such training does not typically lead to a credential.

Special Rule Relating to Secondary School Diplomas and Recognized Equivalents in the Calculation of the Credential Attainment Indicator:

Participants who obtain a secondary school diploma or its recognized equivalent must also meet an additional condition before they are counted as a successful outcome and included in the numerator of the credential attainment indicator. These participants must be employed, or enrolled in an education or training program leading to a recognized postsecondary credential within one year following exit. For each core program, a description of who is considered to be enrolled in an “education or training program”, and thus included in the credential attainment indicator, follows:

Title I Adult: All Adult program participants who received training that was not OJT or

Customized Training are included in the credential attainment indicator

Title I Dislocated Worker: All Dislocated Worker program participants who received training that was not OJT or Customized Training are included in the credential attainment indicator.

Title I Youth: All in-school Youth (ISY) are included in the credential attainment indicator since

they are attending secondary or postsecondary school. Only out-of-school Youth (OSY) who participate in one of the following are included in the credential attainment indicator:

- the program element occupational skills training

- secondary education during participation in the title I Youth program

- postsecondary education during participation in the title I Youth program

- Title II-funded adult education during participation in the title I Youth program

- YouthBuild during participation in the title I Youth program

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- Job Corps during participation in the title I Youth program

Exclusions from the Measure: Participants who exited a program and who were enrolled in the following are excluded from the credential attainment indicator:

a. OJT only;

b. Customized training only; or

c. The title III Employment Service program (Wagner-Peyser) only.

Also, participants who exit for any of the reason listed in Attachment 2, Tables A through C in TEGL 10-16 are excluded from the credential attainment indicator.

7. Measurable Skills Gains (Adult, Dislocated Worker, Youth) - percentage of program participants who,

during a program year, are in an education or training program that leads to a recognized postsecondary credential or employment and who are achieving measureable skill gains defined as documented academic, technical, occupational, or other forms of progress towards such a credential or employment” WIOA Sec. 116 (b)(2)(A)(i)(V) Proposed §677.155

The measurable skill gains indicator is used to measure interim progress of participants who are enrolled in education or training services for a specified reporting period. Therefore, it is not an exit-based measure. Instead, it is intended to capture important progressions through pathways that offer different services based on program purposes and participant needs and can help fulfill the vision for a workforce system that serves a diverse set of individuals with a range of services tailored to individual needs and goals. Depending upon the type of education or training program in which a participant is enrolled, documented progress is defined as one of the following:

a. Documented achievement of at least one educational functioning level of a participant who is receiving instruction below the postsecondary education level;

b. Documented attainment of a secondary school diploma or its recognized equivalent;

c. Secondary or postsecondary transcript or report card for a sufficient number of credit hours

that shows a participant is meeting the State unit’s academic standards;

d. Satisfactory or better progress report, towards established milestones, such as completion of OJT or completion of one year of an apprenticeship program or similar milestones, from an employer or training provider who is providing training; or

e. Successful passage of an exam that is required for a particular occupation or progress in attaining technical or occupational skills as evidenced by trade-related benchmarks, such as knowledge-based exams.

Examples:

A participant is enrolled in a 4-year registered apprenticeship program: the measurable skill gains indicator tracks the skills the participant gains throughout the reporting period, not just at the end of the 4-year training program. –

Low-skilled adult participants of an adult education program: the measurable skill gains indicator provides an opportunity to track and report gains in reading, writing, mathematics, and English proficiency.

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Documenting Progress for Types of Measurable Skill Gains

1. Documented achievement of at least one educational functioning level of a participant who is receiving instruction below the postsecondary level – Programs may measure educational functioning level gain in one of three ways: (a) States may compare the participant’s initial educational functioning level, as measured by a pre-test, with the participant’s educational functioning level, as measured by a post-test;

(b) States that offer adult high school programs that lead to a secondary school diploma or its recognized equivalent may measure and report educational gain through the awarding of credits or Carnegie units; or (c) States may report an educational functioning level gain for participants who exit a program below the postsecondary level and enroll in postsecondary education and training during the program year. A program below the postsecondary level applies to participants enrolled in a basic education program.

2. Documented attainment of a secondary school diploma4 or its recognized equivalent – Programs may document attainment of a secondary school diploma or its recognized equivalent if the participant obtains certification of attaining passing scores on all parts of a State-recognized high school equivalency test, or the participant obtains a diploma or State-recognized equivalent documenting satisfactory completion of secondary studies or an alternate diploma5 , including a high school or adult secondary school diploma.

3. Secondary or postsecondary transcript or report card for a sufficient number of credit hours that shows a participant is meeting the State unit’s academic standards – For secondary education, this gain may be documented through receipt of a secondary transcript6 or report card for one semester showing that the participant is achieving the State unit’s policies for academic standards. For postsecondary education, this gain must demonstrate a sufficient number of credit hours—which is at least 12 hours per semester or, for part-time students, a total of at least 12 hours over the course of two completed consecutive semesters during the program year— that shows a participant is achieving the State unit’s academic standards (or the equivalent for other than credit hour programs).

4. Satisfactory or better progress report, towards established milestones, such as completion

of OJT or completion of one year of an apprenticeship program or similar milestones, from an employer or training provider who is providing training – Documentation for this gain may vary, as programs should identify appropriate methodologies based upon the nature of services being provided, but progress reports must document substantive skill development that the participant has achieved. The gain may be documented by a satisfactory or better progress report from an employer or training provider. Progress reports may include training reports on milestones completed as the individual masters the required job skills, or steps to complete an OJT or apprenticeship program. Increases in pay resulting from newly acquired skills or increased performance also can be used to document progress.

5. Successful passage of an exam that is required for a particular occupation or progress in attaining

technical or occupational skills as evidenced by trade-related benchmarks, such as knowledge-based exams – Documentation for this gain may include passage of a component exam in a Registered Apprenticeship program, employer-required knowledge-based exam, satisfactory attainment of an element on an industry or occupational competency-based assessment, or other completion test necessary to obtain a credential.

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Methodology:

Calculation includes all participants:

The number of program participants during the reporting period who are in an education or training program that leads to a recognized postsecondary credential or employment and are achieving measurable skill gains based on attainment of at least one type of gain DIVIDED by the number of program participants during the reporting period who are in an education or training program that leads to a recognized postsecondary credential or employment.

Participants who, during any point in the program year, are in an education or training program that leads to a recognized postsecondary credential or employment are included in the denominator. This includes participants who continue to receive services as well as those who have participated during the reporting period and have exited the program.

The numerator is the number of program participants defined above who achieved at least one type of gain. A participant may have achieved more than one type of gain in a reporting period; however, only one gain per participant in a reporting period may be used to calculate success on the measurable skill gains indicator. These calculations are described in Attachment 10, Figure 7 in TEGL 10-16.

Operational Parameters:

All participants who, during a program year, are in an education or training program that leads to a

recognized postsecondary credential or employment are counted in the calculation of this indicator. Participants who exit for any of the reasons listed in Attachment 2, Tables A and B of TECL 10-16 are excluded from the measurable skill gains indicator.

The following participants in education or training programs are included:

Title I Adult and Dislocated Worker – All participants who are in a title I Adult- or Dislocated Worker-funded training program are included in the measurable skill gains indicator (which includes funding a training program for a secondary school program equivalent). This includes all participants in work-based training.

Title I Youth – All ISY are included in the measurable skill gains indicator since they are attending secondary or postsecondary school. Only OSY who are in one of the following are included in the indicator:

- the program element occupational skills training

- secondary education during participation in the title I Youth program

- postsecondary education during participation in the title I Youth program

- Title II-funded adult education during participation in the title I Youth program

- the YouthBuild program during participation in the title I Youth program

- Job Corps during participation in the title I Youth program

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Additional Operational Parameters:

Participants are only included in the denominator one time per reporting period (i.e., program year), regardless of how many skill gains they achieve in a given program year unless the individual has more than one period of participation in a given program year. Likewise, participants are only included in the numerator one time per reporting period (i.e., program year), regardless of how many skill gains they achieve in a given program year unless the individual has more than one period of participation in a given program year;

A participant who exits the program and re-enrolls in the program during the same program year and is in an education or training program will be in the indicator two times for that particular program year,;

The measurable skill gains indicator is different from the other indicators because it is not exit- based, meaning that a participant can achieve a measurable skill gain while still participating in a program; and

Programs should not delay enrollment or services to participants until a new program year even if programs believe there is insufficient time for the participant to make any type of measurable skill gain by the end of that program year.

For performance accountability purposes, the measurable skill gains indicator calculates the number of participants who attain at least one type of gain during each period of participation within a given program year. Since this indicator is not exit-based, each unique program entry date (not exit date) triggers inclusion in the calculation. Participants will achieve a successful outcome in the indicator as long as they attain one type of gain applicable to the core programs. See the example below for how this would apply in a typical scenario.

Example: Chris enters an American Job Center and becomes a participant on October 2, 2016 (PY16). He exits the program on February 10, 2017. During this time, Chris achieves two types of gain under the measurable skill gain indicator.

He re-enters the program as a participant on June 11, 2017 (PY16). By the end of the program year (June 30, 2017), he is still in his second participation period. During this time, Chris obtains an additional type of gain under the measurable skill gain indicator.

In this example, Chris has two periods of participation and two positive outcomes on the measurable skill gains indicator. Although two types of gain were achieved in the first period of participation, only one of the two types of gains counts toward the indicator in the first participation period. During the second period of participation, another type of gain was achieved before the end of the program year, which counts as another positive outcome towards the measurable skill gains indicator.

This information is collected, for all core programs (except the title III Employment Service program), as part of the Measurable Skill Gains Report Template. If a participant achieves more than one type of measurable skill gain in a reporting period, the most recent gain is the skill gain type that should be recorded on the Measurable Skill Gains Report Template

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Operational Parameters – Individual Core Programs:

The appropriate types of measurable skill gains for each core program are detailed in the table below. These parameters are intended to focus performance accountability under measurable skill gain on the services that are allowable under the respective statutory provisions.

8. Effectiveness in Servicing Employers

WIOA sec. 116(b)(2)(A)(i)(VI) requires the Departments to establish a primary indicator of performance for effectiveness in serving employers. The Departments are piloting three approaches designed to gauge three critical workforce needs of the business community. Since this indicator is a new approach for measuring performance under WIOA’s six core programs, the Departments have implemented a pilot program during which States must select two of the three approaches. Georgia has selected the following measures:

1. Retention (Retention with the same employer)- percentage of participants who exit and are

employed with the same employer in the second and fourth quarters after exit. States must use wage records to identify whether a participant’s employer wage record indicates a match of the same establishment identifier (such as a Federal Employer Identification Number (FEIN) or State tax id) in the second and fourth quarters.

This approach is useful in determining whether the core programs are serving employers effectively by improving the skills of the workforce and decreasing employee turnover.

i. Methodology:

The number of participants with wage records who exit during the reporting period and were employed by the same employer during the second quarter after exit and the fourth quarter after exit DIVIDED by the number of participants with wage records who exit and were employed during the second quarter after exit.

For this measure, States must report on data element 1618 (Retention with the Same Employer in the 2nd Quarter and the 4th Quarter) in the WIOA Joint PIRL. This data element is calculated based on

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information included in the wage record matches for participants in their fourth quarter after exit. This means that the only participants who are included in this approach are those for whom a wage record match is available. In order to count as a “yes” for this measure, the participant must have the same establishment identifier (such as an employer FEIN or State tax id) in both the second and fourth quarters after exit. This creates the numerator for this measure. The denominator for this measure is calculated based on those participants with wage records who were employed in the second quarter after exit.

Data on employee retention for all participants who received ETA-funded WIOA program services will be collected by the American Job Centers and reported at the State-level by the SWA. Outcomes for title II AEFLA participants who are co-enrolled and receiving career services through the American Job Center would also be captured in that set of data. Data on title IV VR participants will be collected at the - 26 - State level, through the State VR agency, and submitted to the SWA, which will aggregate both sets of information to provide one shared outcome for this approach.

2. Repeat Business Customer -Percentage of repeat employers using services with the previous three

years)- This approach tracks the percentage of employer who receive services that use core program services more than once.

This approach is useful in determining whether employers who receive services from the core programs are satisfied with those services and become repeat customers. This approach also assesses the workforce system’s ability to develop and maintain strong relationships with employers over extended periods of time.

i. Methodology:

The total number of establishments, as defined by Bureau of Labor Statistics (BLS) Quarterly Census of Employment and Wages (QCEW) program, served during the current reporting period (i.e., one program year) and that during the prior three reporting periods have used core program services more than once DIVIDED by the number of establishments, as defined by BLS QCEW, served during the current reporting period.

This measure is a unique count of employers who use WIOA core programs more than once. Regardless of the incidence of repeat usage of WIOA core program services, an employer who uses WIOA core program services more than once during the last three reporting periods should be counted only once in this calculation.

Note: The reporting period for this indicator is a program year (July 1 through June 30).

4. LWDA PY2017 Performance Goals Below are WorkSource Coastal’s performance measures for PY17. Each local workforce board is responsible for negotiating these measures with the State. The performance measures listed below are provided as information and as a baseline for the purpose of this request for proposals.

Adults Dislocated Workers

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Entered Q2 Employment Rate 89% Entered Q2 Employment Rate 89%

Credential Rate 76% Credential Rate 74%

Median Earnings $6,300 Median Earnings $8,500 *These levels are subject to change with the PY’18 measurements.

In addition to these measures, the Coastal Workforce Development Board requires that the Contractor maintain a minimum overall “Satisfactory” customer service satisfaction rating from job seekers and employers.

Employment goals are measured using Unemployment Insurance Wage Records systems, and customer satisfaction goals are measured by sampling. The GDEcD-WFD is currently managing all data collection regarding employment goals and customer service (job seeker and employer) satisfaction. The Contractor will be responsible for capturing all credentials and entering them into VOS as well as all In-program skills gains. The Contractor will be required to provide follow-up services to WIOA and WIOA participants for all four quarters beginning July 1, 2015.

5. Definition of Terms – for definitions for any terms under this RFP, reference Section 1(b) 3 of the

Workforce and Innovation Opportunity Act of 2014. Further clarification can be requested as part of the Technical RFP Questions to be answered or posted to the website from the Pre-Proposer’s Conference.

PART 4: SCOPE OF SERVICES AND OPERATIONS

This request for proposal (RFP) is for the One-Stop Operator (hereafter “Operator”) will be the pivotal leader(s) for coordinating and managing customer flow within the Coastal Region, known as the WorkSource Coastal One-Stop/Job Center System. The primary goal of the Operator is to create a seamless system of partners among workforce development, economic development, business, and community agencies in order to meet the needs of employers and job seekers in the Coastal Region. The Operator will oversee the development of a workforce that meets the employers’ needs in the Coastal Region. Operator staff will collaborate with CWDB/WorkSource Coastal to effectively an integrate WorkSource Coastal One-Stop/Job Center System for employers and job seekers. In addition, work closely with other partnering staff to ensure that services are coordinated, facilitated, promoted, designed, and expedited in a highest quality customer-friendly manner while providing non-duplicative, uniform services across locations, fully accessible and successfully equipping as many customers as possible with the skills and tools to be “Career Ready” and secure gainful employment. The WorkSource Coastal One-Stop/Job Center System delivery of service must follow the requirements of Workforce Innovation and Opportunity Act of 2014 (WIOA), including WIOA mandated and non-mandated partner organizations, to all interested job seekers and employers in the comprehensive WorkSource Coastal One-Stop/Job Centers System, and affiliated satellite sites as identified in the Memorandum of Understanding with the CWDB and Local Elected Officials (LEOs). The WorkSource Coastal One-Stop/Job Center System Operator will provide management and oversight of the partnership of agencies that comprise the WorkSource Coastal One-Stop/Job Center System. The Scope of Services required for the WorkSource Coastal One-Stop/Job Center System One-Stop Operator will include, but are not limited to:

• The Operator shall insure that WorkSource Coastal partners, on an ongoing basis, deliver quality

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and timely career services; • The Operator shall provide information and access to training services, including serving as the

point of access to training services for participants under WIOA; • The Operator shall provide information and access to programs and activities carried out by

WorkSource Coastal One-Stop/Job Center System partners as described in the Memorandum of Understanding between the local WDB and the local elected officials;

• The Operator shall provide access to the labor market data, information, and analysis and all job search, placement, recruitment, and other labor exchange services authorized by Wagner- Peyser. Wagner-Peyser services are mandated to co-locate within the WorkSource Coastal One-Stop/Job Center System Centers; and

• The Operator shall ensure that all Job Center services and outreach materials are ADA and EO Compliant with prior approval from WorkSource Coastal before distribution to the public.

One-Stop Certification The WorkSource Coastal Operator shall achieve the major work components and standards necessary to acquire and maintain One-Stop Certification Standards. These standards are:

• One-Stop Management Standards • Systems Standards for Employer Services • System Standards for Job Seeker Services

It is expected that the successful Proposer will work in close partnership with the WorkSource Coastal staff to provide guidance and leadership to the WorkSource Coastal One-Stop/Job Center System to achieve the following outcomes:

• Deliver a high-quality, consistent set of services to jobseekers and employer customers. • Ensure a mix of services that allow the system to serve a diverse customer base. • Coordinate services and funding to support customer access to and success in postsecondary

education. • Support job seekers and workers progress toward economic self-sufficiency. • Promote business- and industry-sector and employer-driven skilled development strategies. • Maintain and consistently improve the integration of services and service providers within the

WorkSource Coastal One-Stop/Job Center System. • Ensure high levels of accountability, cost-efficiency, and innovation to maximize resources and

customer satisfaction.

The Operator is responsible for implementing and managing the WorkSource Coastal One-Stop/Job Center System under policies and guidelines established by the CWDB, the State Workforce Development Board, the offices of GDEcD-WFD, and the federal government. Under this component, the Operator is responsible for coordinating with the C W D B to ensure system-wide standards are achieved, and utilize continuous quality improvement assessment tools to document positive change and to systemize standards and their usage across the system.

The Operator is responsible for promoting and facilitating integration of service delivery in the WorkSource Coastal One-Stop/Job Center System. Examples of services to be provided under this work component include:

• Providing information and technical assistance to WorkSource Coastal sites to maintain certification and integration standards

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• Managing resource sharing and allocation in WorkSource Coastal, including management of universal core services

• Coordinating with WorkSource Coastal staff on local rapid response teams and activities when required

• Assisting in the marketing of WorkSource Coastal • Supporting system communications • Coordinating staff competency training • Coordinating with training institutions

The Operator must coordinate services to employers and develop strategies to improve and increase services to employers based on best practices, including but not limited to:

• Providing quality services to businesses/employers. • Identifying and integrating business services best practices into all WorkSource Coastal • Coordinating events based on local labor market needs and job seeker assessments. • Participating in statewide planning activities related to business services.

Partners The WorkSource Coastal One-Stop/Job Center System Operator selected through this procurement will coordinate the WorkSource Coastal services offered by the required and additional WorkSource Coastal One-Stop/Job Center System Partners according to the requirements of the Workforce Innovation and Opportunity Act of 2014.

Required Partners (*denotes core partners) as authorized by WIOA include:

• WIOA Adult Program* • WIOA Dislocated Worker Program* • WIOA Youth Program* • Wagner-Peyser Employment Services* • Adult Education* • Vocational Rehabilitation* • Career and Technical Education (Perkins Act) • Community Service Block Grant • Indian and Native American Programs • HUD Employment and Training Programs • Job Corps • Local Veterans’ Employment Representatives and Disabled Veterans’ Outreach Program • National Farmworker Jobs Program • Senior Community Service Employment Program • TANF (unless otherwise waived by Governor) • Trade Adjustment Assistance Programs • Unemployment Compensation Programs • YouthBuild

Additional WorkSource Coastal Partners are organizations who voluntarily involve their services in the WorkSource Coastal One-Stop/Job Center System.

Potential Partners listed in the Act include:

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• Social Security Employment and training programs • Supplemental Nutrition Assistance Program (SNAP) • Vocational Rehabilitation Client Assistance Program • National and Community Service Act programs • Other federal, state, or local employment, education, or training programs, including those

provided by libraries • Additional potential Partners may be included in the Memorandum of Understanding.

Quarterly partner meetings must be held to encourage communication among partners, to leverage resources, to discuss effectiveness of the WorkSource Coastal One-Stop/Job Center System Centers, and to create strategies to more effectively serve the customer.

Partner Requirements: In conjunction with the WSC Finance Administrator, the WorkSource Coastal One-Stop Operator shall be expected to negotiate with the partners and maintain the resource sharing agreements in these efforts. The WorkSource Coastal One-Stop Operator will collaborate with the WSC Finance Administrator to finalize the MOU for the local elected officials and the infrastructure costs with partners each year.

Each resource sharing agreement shall detail the following:

1. Services provided and coordinated through the WorkSource Coastal 2. Funding of shared services and infrastructure costs 3. Referral methods between partners and WorkSource Coastal

Partners will make a commitment to support the following:

• A strong entrepreneurial approach designed to serve the customer, simplifying bureaucratic systems;

• Bringing funded or in-kind resources; • Providing staff to be supervised (functionally) by the managing entity (operator), or providing a

state- of-the-art electronic linkage in lieu of a staff presence; • Sharing in the costs of the WorkSource Coastal One-Stop/Job Center operations; • Actively participating in the governance of the Center; and • Supporting the CWDB’s and WSC One-Stop/Job Center’s mission, goals and business plan

The WorkSource Coastal Operator, working collaboratively with the WSC Partners and CWDB, will drive the formation of an integrated and, innovative WorkSource Coastal One-Stop/Job Center System.

The WorkSource Coastal One-Stop Operator must be committed to sharing the overall cost of operations and supports the incorporation of resource development and fund diversification into the WorkSource Coastal One-Stop/Job Center System. In partnership with the WDB, the WSC One-Stop Operator will develop both short and long‐range options for identifying and securing resources to support the efforts of the WDB to development of cutting‐edge strategies to meet the needs of the Coastal Region’s jobseekers. The WorkSource Coastal One-Stop Operator must demonstrate their ability to leverage both cash and in-kind resources in the delivery of workforce development services.

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The WorkSource Coastal One-Stop Operator shall arrange for services to be integrated (where possible and reasonable) in the WorkSource Coastal One-Stop/Job Center System in such a way that duplication of service is avoided.

Establishing Workforce Services in the Community In addition to the comprehensive WorkSource Coastal One-Stop/Job Center System Center and affiliated WorkSource Coastal One-Stop/Job Center System satellite sites, the Operator must establish, maintain, and coordinate services through:

WorkSource Coastal On-Location Services In an effort to reach the remote communities with high levels of poverty and to break down the walls of a traditional workforce delivery system, the WorkSource Coastal One-Stop/Job Center System will provide On-Location Services. Some locations may include but are not limited to homeless shelters, military bases, public schools, institutions of higher learning, community centers etc.), the Operator will be required to make such Career Services available to those communities by engaging CWDB/WorkSource Coastal, partners and non-partners, as requested by the community agency. The WSC One-Stop Operator is responsible for tracking WSC On-Location site visits, including frequencies and services delivered.

Outreach The Contractor will be responsible for developing an outreach plan that shall include development of brochures (in addition to, but not duplicative of CWDB or State mandated brochures), PowerPoint presentations, community-based print and radio ads, and if appropriate, website information detailing business offerings and an overall strategy for announcing the resources of the CWDB’s WorkSource Coastal One-Stop/Job Center System. All materials produced and published must be shared and approved with the CWDB and WorkSource Coastal staff. The Contractor shall use all brochures developed by the CWDB or the State/GDEcD-WFD.

The Comprehensive WorkSource Coastal One-Stop/Job Center System Center shall have a coordinated outreach plan to include local chambers of commerce, economic development organizations, local units of government and other relevant business organizations to achieve the goal of reaching and providing quality services to businesses in each county. The CWDB maintains a website (worksourcecoastal.org) to allow customer’s access to WorkSource Coastal One-Stop/Job Center System and other Business Services information 24 hours a day.

Printed material and other written information at the WSC Job Center must be language accessible for the Coastal Region’s diverse population of jobseekers/employers. Whenever feasible, language barriers should be removed so that all visitors to the WSC Job Center feel welcomed and can benefit from the experience.

The Operator shall establish and maintain a Limited English Proficiency Plan, including services for individuals with a hearing impairment. The Operator is required to train all staff on how to utilize the Limited English Proficiency plan and understand it.

Provision of Services to Employers All WorkSource Coastal One-Stop/Job Centers shall offer a broad range of integrated services that are provided free‐of‐charge to all employers to support economic and workforce development errors. The Operator will be responsible for coordinating the following employer services with the State’s Wagner-Peyser staff:

• Interview facilities at the Site;

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• Access to labor market and related information through WorkSource Coastal website: www.wscgeorgia.org;

• State and/or federally generated information on ADA; • Information regarding workplace accommodations for persons with disabilities; • Information and referral to business start‐up, retention and expansion services; • Information and referral to sources for developing customized training programs; • Information on career preparation activities and career pathways; • Information on Trade Adjustment Act (TAA) and certification; • Information about incentives such as OJT and WEX programs, based on worker eligibility; • State and/or federally generated information on tax credits for new hires; • State and/or federal program information on Federal bonding; • Access to information and services through the Center and online; • Access to media to address the employment and training needs of businesses; • Avenues to place job openings as well as access to www.wscgeorgia.org; and • Other services as appropriate.

All sites shall work with the WorkSource Coastal One-Stop Operator to ensure that the preceding employer services are offered through the network of WorkSource Coastal One-Stop/Job Centers. Each WorkSource Coastal One-Stop/Job Center Center employee (regardless of funding) shall represent the WorkSource Coastal One-Stop/Job Center System and Brand.

Additional comprehensive and higher level services to employers and businesses shall be provided by the Comprehensive WorkSource Coastal One-Stop/Job Center. These services shall include:

• Referrals of well‐qualified WSC One-Stop/Job Center customers including all served populations; • Staff‐assisted employee pre‐screening;

• Basic job matching of résumés and applications; • Preliminary basic skills and other assessments; • Industry specific job fairs; • Positive recruitments; • Relevant business seminars and information sessions; • Job developer referrals and workshops; and • Other CWDB approved business services.

The WorkSource Coastal One-Stop/Job Center System Center may offer customized and innovative Business Services, which may be offered for a fee. Services that may be offered include:

• Employee background checks; • Applicant pre‐interview; • Pre-screening, drug testing; • In‐depth assessment and testing of potential candidates; • Locate and procure sites for the interviewing process; • Business‐specific job fairs; and • Outreach and marketing services to small businesses and entrepreneurs.

The CWDB must approve all fee-based services. All revenue generated from fee-based services must be handled in accordance with the Workforce Innovation and Opportunity Act. The Operator cannot charge for services

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already funded by the Workforce Innovation and Opportunity Act of 2014. The Operator must work with the WSC Business Service Representative for the Coastal Region to develop a systematic, equitable approach in determining (based on need) what level of services each business will receive from the WorkSource Coastal One-Stop/Job Center.

The Operator is responsible for working with the Business Services team in order to achieve employer satisfaction performance measures set forth by USDOL.

Rapid Response Services Rapid Response Services, as mandated by USDOL, are services delivered to businesses and employees of companies that are experiencing downsizing through layoffs or closure and may have also been impacted by a Worker Adjustment & Retraining Notification (WARN) issued by the State. The Georgia Department of Economic Development, Workforce Division coordinates the Rapid Response teams across the State of Georgia. The Operator will be expected to participate as necessary in the Region.

The WorkSource Coastal One-Stop/Job Center System shall provide the following Rapid Response Services to employees of businesses issuing WARN notices, in conjunction with the WSC Business Service/WSC Administrative Staff/Designee. Services must:

• Developing a plan for averting layoff(s) with the affected business and/or in consultation with State or local economic development agencies, including private sector economic development entities;

• Reviewing affected workers’ assistance needs; • Coordinating and conducting Rapid Response workshop presentations to assist with career

transition, job search tools and skills, résumé preparation, and interviewing techniques; • Assessing re‐employment prospects for workers in the local community; • Providing information on available resources to meet the short and long-term needs of affected

workers; • Establishing a process of referring affected employees to the WSC One-Stop/Job Center; • Developing recruitment/job development activities including job fairs, positive recruitments, job

lead development, and general recruitment notifications; • Assist with providing Rapid Response Information Packets with appropriate information

relating to potential dislocations, available adjustment assistance, and the effectiveness of Rapid Response strategies; and when appropriate, including information on TAA program and the North American Free Trade (NAFTA) – TAA program; and

• Developing a business visitation program that improves service coordination, guidance in establishing a labor‐management committee voluntarily agreed to by labor and management, or a workforce transition committee comprised of representatives of the employer, the affected workers and the local community.

Provision of Services to Job Seekers It is expected that a minimum standard set forth by One-Stop Certification Standards be met regarding the ability to provide Career Services and activities to all job seekers.

Accessibility Selected providers will meet all requirements regarding compliance with State and Federal disability laws and procedures for ensuring universally accessible physical and program environments for all customers. It is required that providers complete and adhere to the standards and expectations set forth in national the Equal

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Opportunity Self-Assessment Guides and Checklists. The sites are monitored annually for compliance by the WorkSource Coastal staff. Selected Providers’ staff may be required to attend training in program access for customers with disabilities and access to employment programs and services for the disabled. Successful Proposers in conjunction with WorkSource Coastal staff are primarily responsible for maintaining WorkSource Coastal One-Stop/Job Centers into compliance with ADA laws and ensuring ongoing standards are maintained in relation to accessibility.

Hours of Operation Regular hours of operation for the WorkSource Coastal One-Stop/Job Centers are Monday through Friday from 8:00 AM to 5:00 PM. WorkSource Coastal One-Stop/Job Centers will be closed on applicable State and Federal holidays. Selected providers should be aware that some events and services will require non-traditional and weekend hours of operation.

A. Deliverables

The Contractor will be required to provide the following deliverables: 1. One-Stop Certification of Centers 2. Executed Resource Sharing Agreements, includes timely, quarterly reconciliation 3. Business Plans for each Center (or one Business Plan for the region with subsections for each

Center) 4. At a minimum, meet all performance measures (WIOA measures, Business Plan, CWDB goals,

customer satisfaction, etc.) 5. Ongoing, executed Staff Development and Training plan for all WorkSource Coastal One-Stop/Job

Center staff, includes partners 6. Maintain operations of affiliate of WorkSource Coastal satellite service locations 7. Coordinate all services and program in the WorkSource Coastal One-Stop/Job Centers 8. Ongoing participation in workforce development related community events 9. Ongoing collaboration and information sharing with the CWDB/WorkSource Coastal staff 10. Promotion and marketing of the WorkSource Coastal One-Stop/Job Centers 11. Ensure workshops are scheduled on a monthly basis 12. Partner coverage for resource rooms 13. Up-to-date and executed Outreach plan for the WorkSource Coastal One-Stop/Job Center System Centers 14. Expend a minimum of 90% of total grant 15. Other goals that support the Scope of Work outlined in this RFP

B. Reports

Monthly and Quarterly Reports: Routine monthly and quarterly written programmatic reports shall be due by the tenth (10th) calendar day of the month following the month being reported on.

Note: Specific required reports will be negotiated at the beginning of the awarded contract. (Other reports may be required throughout the year at the request of the CWDB.)

Financial Reports: Financial reports will be prepared and submitted to the WSC Administrative Office by the 10th day of the following month. Financial Reports include:

• Monthly Invoice for Payment • General Ledger Detail • YTD Expenditure Reports • Contract Obligations by Fund Stream

C. Metrics:

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The successful One-Stop Operator Proposer will be measured on the following:

• Customer Satisfaction Surveys • Number of customers moving into “Career Ready” on a monthly basis • WorkSource Coastal partner satisfaction surveys and retention rates • Number of resource referrals monthly • Number of referrals provided to special populations, such as homeless, offenders, Veteran,

Hispanic customers, etc. • Number of Outreach/Recruitment or Community related events • Number of new community partners • Number of issues noted by WorkSource Coastal Staff during monitoring visit

If proposing to utilize the full amount of funds based on availability, a minimum of two (2) FTEs must be assigned to this service. Proposers must submit resumes OR job descriptions for all proposed staff members.

Estimated Total Amount Up to = $200,000 IMPORTANT NOTICE - Funding levels identified in this RFP are preliminary estimates and are used for planning purposes only. Total final contract amounts are subject to funding levels for PY18.

PART 5: PROPOSAL NARRATIVE INSTRUCTIONS—ONE-STOP OPERATOR

(Maximum 25 pages including the logic model)

Important Note: Responses to the following questions should provide a clear picture of the program design, program activities/services, anticipated outcomes, and the Proposer’s capability of delivering the services.

I. Program Proposal Synopsis - 10 points

A. Executive Summary- A brief summary highlighting such details as the Proposer’s vision of the

WorkSource Coastal One-Stop/Job Center System Operations. A snapshot of Target Customers and Outcomes for the WorkSource Coastal One-Stop/Job Centers should be provided via a table or chart within this section. A detailed explanation should be given later in the proposal narrative.

B. Main Purpose - Similar to a mission statement and should also be a brief statement of what

the Proposer intends to accomplish as the Operator

C. Target Customer(s) – State the proposed number to be served. Describe how you plan to serve the target customer groups or categories as outlined in the attachments hereto, titled “Individuals with Barriers to Employment”.

D. Goal/Objectives/Performance Outcomes—Describe your recruitment process for the target group/categories to be served (such as, but not limited to: youth, employers, and job seekers). At a minimum, this should include the ranges of the numbers to be served based on target customer groups listed above, and projected levels of performance for each target group/category. Each goal should be quantifiable and should be based on reports and LMI available in the region. Sources should be cited on how this “goal” was set.

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II. Experience, Capacity & Past Performance – 15 Points A. Experience

1. Description of the Proposer- Briefly describe your organization’s mission, history, and accomplishments. What is the legal organizational name, the legal status, and the main purpose of the organization? How the organization currently is funded? Include the names, titles and resumes of senior organization management. Include an organizational chart showing lines of authority for the organization down to the proposed on-site management in the WorkSource Coastal One-Stop/Job Center System service area. Include a financial statement and the last audit report. If not available, provide a written explanation as to why. Also include the following:

• Size of the proposing organization (total number of employees) • Number of years in operation • National, sub-national regional, or state geographic distribution of the Proposer’s current

professional service delivery sites. • How offering services in response to the RFP will fit into the Proposer’s organization’s

business plan. • Qualifications of key staff to be assigned on-site to this program (including their

resumes or job description) • Internal structure including management and supervisory staff positions to be used to operate

this program in the WorkSource Coastal One-Stop/Job Center System’s service area. • Electronic infrastructure and information sharing capabilities that can be used for

customer service delivery. Address how you will track participant customer flow in the WorkSource Coastal One-Stop/Job Centers.

2. Describe your organization’s financial and administrative experience and capabilities. Include in that

description experience in managing and accounting for multiple federal, state and local funding sources in accordance with Generally Accepted Accounting Principles (GAAP); conducting self‐monitoring for contract performance and compliance; and developing and implementing a continuous improvement model.

3. Describe past and current activities or programs administered and operated by the Proposer that demonstrates the capability of the Proposer to manage, administer and operate a Workforce Development program under WIOA. Include specific data on outcomes achieved to demonstrate your ability to meet contractual performance standards for WIOA Services or comparable programs.

4. Describe direct or related experience providing daily and long‐term strategic oversight of fiscal, facilities, personnel, and service delivery components of a multi‐partner workforce project. Please indicate if there is no related experience.

5. Describe your experience providing oversight of c o l l a b o r a t i ve / p a r t n e r i n g a ge n c y’ s staff teams; and experience in developing and delivering technical assistance and capacity building with workforce staff and organizations.

B. Capacity

1. Staffing Plan - Describe the number of staff (either in part or in whole), their job title, and their job duties to be funded under this proposal. Describe the range of activities to be performed by the

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WIOA-funded employment and training program staff. A Job Title and Job Description must be provided for each WIOA funded position included in the proposal’s implementation strategy and plan. If an employee in a particular position is to be partially funded by one WIOA program and partially funded by a different program, a Job Title and Job Description is required for both positions with a percentage of time assigned to both activities. The identity by name, job title, and last four digits of the social security number is required for each employee expected to be funded with WIOA funds. If identification of applicable employees cannot be made at this time, it should be so stated and all other required information should be included in the proposal or offer of services.

For each of the organization’s existing staff persons to be assigned to this project include, in addition to education and experience information, all relevant workshops, conferences, seminars, professional organizations, and/or other activities that staff has participated in during the past two years to stay abreast of current information, procedures, practices, regulations, technological, or programmatic operations. For vacant staff positions, all Proposers should attach a statement, which addresses their commitment to hire qualified staff and insure that staff stays current and knowledgeable in all areas associated with their job assigned responsibilities (include as Exhibit A). Special technological and computer skills possessed by staff persons are important for the efficient utilization and maintenance of the client tracking system and should be noted in their respective job descriptions.

Specifically, for the WIOA Adults and Dislocated Worker programs, describe your organizational role in the WorkSource Coastal One-Stop/Job Center System including: • How will you utilize staff, single purpose or multi-task? • How will your staff spread their time among the WorkSource Coastal One-Stop/Job Centers? • How will you meet the accessibility needs of the customers and visitors in the WIOA

program? • How will you collaborate and coordinate with other co-located partners in the WorkSource

Coastal One-Stop/Job Centers to minimize or eliminate duplication of services and efforts? • Describe how you provide on-going staff training to ensure your staff has access to the most

current information, tools, and promising practices. • How will you ensure staff exhibit professionalism and exceptional customer service practices?

2. Administrative Capacity - What monitoring and evaluation of the program operations and staff are

to be routinely carried out? Describe the electronic process the organization has used to capture and report information on each program participant’s progress to the Administrative Entity and to others having a need to know.

3. Fiscal Management and Reporting Capacity - Describe the process the Proposer uses or proposes to

use on site to timely capture and report fiscal information to the WorkSource Coastal. What systems are in place to ensure fiscal accountability, timely, and appropriate expenditure of WIOA funds?

a. Name and describe your fiscal system and how it will ensure integrity in using these funds.

Provide the most recent audit and cash management reports as examples.

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4. Contract Support - Describe organizational support to include staff and resources that will be available during the implementation of an awarded contract.

C. Past Performance

Describe your past performance managing government funded workforce development programs, or comparable experience, for the last three years by completing Form D, Past Performance (resource in which data was received).

II. Program Design – 20 Points

1. Describe the customer service experience a customer will have according to your plan of service, beginning at the time of entry into the WorkSource Coastal One-Stop/Job Center through post-employment service. Be as specific as possible in describing the flow, understanding that individual needs vary.

Include:

i. The assessment and triage process to best direct the customer to needed services; ii. Proposed Career Services that will be provided. Be specific when describing all the WIOA and

integrated activities to be performed; iii. A description of how you will ensure that customers are engaged in a continuum of “Career Ready” activities that lead to obtaining and retaining gainful employment iv. A description of your support of case management and follow-up activities in the proposed services v. A description of how and when you would refer customers to other partners in the WorkSource Coastal

One-Stop/Job Center System vi. A description of your services to special populations (i.e. Veterans, veteran spouses, disabled individuals, etc.)

2. Describe your expectation of customer service for a customer to receive from the Resource Room partner when accessing service. Describe how you will create a positive customer experience for jobseekers and employers. Describe how you will correct a poor customer experience for a jobseeker or employer once you become aware of the issue. Be as specific as possible and include an example.

3. Include a one-page logic model (entitled, “One-Stop/Job Center Logic Model”) that includes inputs,

activities, outputs, outcomes and impacts for your program design.

4. For Proposers not currently providing services for WorkSource Coastal One-Stop or Adult and Dislocated Worker Services, describe your start-up plan and proposed transition period, including a timeline of events and staff training planned or anticipated.

5. Program Description – Describe the overall plan of services that will be made available for the

target customer/group categories to be served.

WorkSource Coastal One-Stop Operator

1. Describe your organization’s plan (or vision) to deliver WorkSource Coastal One-Stop services in the Coastal region. Address the major responsibilities outlined in the Scope of Services section of this RFP. Describe in detail the Proposer’s plans including diagrams to implement services and offer a

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timeline noting key process events you will track, if awarded a contract.

2. Describe your plans to accomplish the following (include timelines if applicable): a. Evaluate and draft a Business Plan for each WorkSource Coastal One-Stop/Job Center in

conjunction with the CWDB/WorkSource Coastal b. Draft, Execute MOUs, Resource Sharing and Infrastructure Cost Plans; c. Achieve One-Stop Certification Standards; d. Draft and/or execute existing Standard Operating Procedures; e. Draft and execute Staff Training Plans; f. Establish Resource Room Schedules; g. Provide ongoing workshops/soft skills training; h. Incorporate the State’s and CWDB’s Strategic Plans into Service Delivery; and i. Establish and ensure compliance with ADA laws. j. Comply with Priority of Services requirement

3. Describe your plans to ensure that all WSC One-Stop/Job Centers meet performance measures. Specifically, how the WIOA program will meet performance measures.

4. How will your organization evaluate the existing resources and programs to reduce duplication and foster resource sharing agreements?

5. Describe how your resources, professional contacts, knowledge of the labor market and special

expertise will help WorkSource Coastal to meet and exceed performance goals for the WorkSource Coastal One-Stop/Job Center System.

6. Describe how you will ensure services in alignment with current local and regional labor market demands.

What are your plans to ensure WorkSource Coastal workforce services and programs maintain a sector-strategy based training in the prioritized industries?

7. Describe your organization’s experience in managing and providing services to businesses. Include in that description experience the following: a. Identifying the workforce development needs of businesses that can be met currently by the

WorkSource Coastal One-Stop/Job Center System and expanding services to meet future needs; b. Matching the hiring needs of businesses with individuals who meet their minimum

qualifications, thus eliminating referrals of unqualified candidates; c. P r o v i d i n g t raining for employers/businesses; and d. Significantly improving the provision of services to employers while also increasing the use of

the WorkSource Coastal One-Stop/Job Center System by businesses.

WorkSource Coastal Functional Supervision 8. Describe how WIOA‐mandated services will be delivered to job‐seeking customers. Include a

“Customer Flow Chart” that visually shows the flow of how a job‐seeking customer will be

served from the universal access phase of service through the training phase of service, specific for WorkSource Coastal sites. Highlight how customers will flow through the system to receive optimal service. The flow chart should also include partner services. Address and provide details on how your organization and the WorkSource Coastal site will provide Career and Training Services to the Coastal Region’s jobseekers. A flow chart must be included as part of the

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narrative.

9. Describe how you will address problem solving and communication issues between partners, leadership and/or staff that arise in the WorkSource Coastal One-Stop/Job Centers. Keep in mind the Center will be organized by function rather than agency, program, or funding stream.

10. Describe how you will serve a diverse and large group of individuals. In your description, include

service for individuals with limited English proficiency, persons with limited literacy skills, and individuals on probation or parole. In addition, include your plan for services for the more highly skilled job seeker. Provide information on how many and what proportion of staff are bilingual, and how you will ensure that bilingual/multilingual staff will be present and available to serve limited‐English and non‐English speaking customers. Include in your plan for innovations and new strategies that have been found to increase the likelihood of success for both businesses and individuals and how you plan to utilize those strategies within the WorkSource Coastal One-Stop/Job Center System.

11. Address how will you attract and serve new customers to the system. Describe your methods for providing all job seekers with an Orientation to the WorkSource Coastal One-Stop/Job Centers and the services offered.

12. Describe how the Operator and the on-site staff will balance their responsibilities to their employer

and to being responsive to the CWDB, if offered a contract.

13. Describe what L M I data, metrics, reports, etc. the Proposer plans to use to reach target performance levels.

14. Describe what data, metrics, reports, etc. the Proposer plans to provide in its progress reports to the

CWDB/WorkSource Coastal staff (and as requested) in person at the CWDB meetings.

15. Describe how the Proposer will maintain and process current information on the WIOA program, including state and federal directives, for both program and fund management. Describe who will be responsible to both internally inform/educate staff and provide relevant information to the CWDB/WorkSource Coastal staff.

16. Describe specifically how your program will collaborate with the WIOA Youth programs to include

YouthBuild (Chatham County only) to seamlessly serve 18-24 year old youth. Subcontracts 17. Are there plans to subcontract with others for services or activities contained in the proposal?

If so, describe the nature of those subcontracts, the subcontractor, the services and activities to be provided by the subcontractor and the planned cost.

For applicants submitting proposals as partnerships to deliver services through the WorkSource Coastal One-Stop/Job Centers, describe the quality of the applicant’s relationship with their subcontractors. Include how long the organizations have been working together, and explain methods of maintaining communication and coordination among the organizations. Please provide the following information: a. Describe your organization’s capacity for overseeing subcontractors.

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b. Identify all current and potential subcontractors for this project and their administrative and service locations.

c. State the roles and responsibilities of each subcontractor. d. Identify anticipated funds provided to each subcontractor. e. Attach a draft subcontract or letter of intent to enter into an agreement for each

subcontracting relationship. f. Include a letter of commitment that explains the scope of work and any financial or in-

kind contribution.

III. Disadvantaged Business Enterprise (DBE) Goals – 10 Points

The City of Savannah desires that this project have the strongest possible participation of Disadvantaged Business Enterprises (DBEs). DBE firms must have a current certification with the Georgia Department of Transportation (GDOT) or an approved certifying agency. Proposers should embrace this goal and demonstrate meaningful DBE participation in the project as follows:

A. Prime Contractor Level DBE Participation – Meaningful DBE participation may take the form of a teaming agreement, partnership, mentor-protégé relationship, joint venture, or similar relationship wherein the DBE partner shares in a significant portion of management responsibility and profit-making potential. The proposer shall:

1. Provide names of DBE firms that are part of prime contractor bid team. 2. Provide a copy of teaming, joint venture or other equivalent agreement(s) between

parties on prime contractor bid team setting forth roles and responsibilities and profit-sharing arrangements.

3. Describe roles and responsibilities of each company and its employees. 4. Provide anticipated percentage of DBE participation for each participant on the team. 5. Provide letter of commitment from lead firm, addressed to the City of Savannah,

regarding association with each participant on the prime contractor level team. 6. Provide letters of commitment from each DBE firm, addressed to the City of Savannah

regarding association with lead firm.

B. Sub-Contractor Level DBE Participation – The proposer shall provide a written plan for how it will ensure that DBE firms have the maximum possible opportunity to participate in prime and second tier sub-contracts that will be available in the completion of this project.

1. The plan should include the proposer’s best estimate of the percentage of DBE participation (based on subcontract values) it expects to be able to achieve in this project from subcontractors.

2. The plan shall include estimated dollar amounts of subcontract values that are used to estimate an overall proposal from the proposer.

Points will be allocated based on each respondent’s proposed DBE goal, with the maximum points of four (4) being awarded to the respondent who submits the highest proposed DBE goal at the prime contractor level, and six (6) being awarded to the respondent who submits the highest proposed DBE goal at the sub-contractor level. Points will be allocated to each respondent by using the following mathematical calculation:

i. In the case of the award based on the prime contractor level: Respondent’s Proposed DBE X 4 = Weighted

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Goal Score

Highest Proposed DBE Goal

ii. In the case of the award based on the sub-contractor level: Respondent’s Proposed DBE

Goal X 6 = Weighted

Score Highest Proposed DBE Goal

All Bidders must complete the Schedule of Disadvantaged Business Enterprise (DBE) Participation Form (Form H) and submit with Proposals to receive points. If applicable and awarded the contract, the City of Savannah’s Office of Business Opportunity will require a DBE Subcontractor Payment Report (Form I) to be submitted monthly.

*****Note: No proposals will be deemed non-responsive due to this factor.******

V. Innovation – 10 Points A. Describe instances, projects or collaborative relationships in which your organization has led or worked

closely with one or more WIOA system partners or other workforce and economic development entities on cooperative workforce development projects, programs or initiatives. Describe strengths and weaknesses of the collaboration. For all strengths and weaknesses, cite particular examples of relevant aspects of the program and how they impacted services. For weaknesses, describe what was done to remedy the problem and improve the situation.

B. Describe past innovation(s) that you have used in delivering similar types of services to similar types of

populations as would be serviced through this RFP.

C. Describe any future innovation(s) that you envision implementing should you be awarded a contract under this RFP. Describe how these innovations match CWDB priorities for jobseekers, industry sectors, and methods of service delivery. Describe how innovations would improve the effectiveness of workforce services in light of the need for skilled workforce and jobseekers requesting assistance through the WorkSource Coastal One-Stop/Job Center System during recent years.

D. Describe any partnerships that you perceive to be essential to the success to the project that you

propose. Who is to be involved? What are the roles and responsibilities of each partner? If available, include letters of support from the partners and any Memorandum of Agreements that may already be in place. Describe how you will coordinate services and collaborate with the WIOA required partners and your proposed innovative approach to recruit additional partners as needed to address the identified needs of the target population.

VI. Outreach/Partnerships – 15 Points

A. Describe how you will conduct outreach in the Coastal Workforce area, promoting WIOA program services. Give a timeline and detailed explanation of what methods would be used.

B. Describe how you will ensure that target customer groups are aware of WIOA services. Include hard-to-

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reach and rural communities. C. Describe your process for initially assessing universal customers’ needs and directing jobseeker

customers to the appropriate services. How will the Proposer provide information to the public on the full array of WIOA and other federal/state program services and encourage their use? How will the Proposer ensure that applicants that cannot be served by the Proposer’s program are referred to appropriate services elsewhere? Include how the Proposer will ensure all referrals are tracked and outcomes documented.

D. List and describe the relationships and/or partnerships that you have developed or will develop to provide the core services required while eliminating a duplication of efforts. Who is to be involved? What are the roles and responsibilities of each partner? If available, include letters of commitment from the partners and any Memorandum of Agreements that may already be in place. Describe how you will coordinate services and collaborate with the WIOA required partners and your proposed innovative approach to recruit additional partners as needed to address the identified needs of the target population.

VII. Budget and Financial Information -20 Points

A. The CWDB will enter into contracts for services beginning June 1, 2018, and ending June 30, 2019. Please provide information for the duration of the funding period for:

1. Amount of Funds Requested from the CWDB: $ 2. Provide the Total Project Budget for proposed services: $

B. All Proposers must complete and include the Program Budget Sheet (Form C) in their final submission.

For applicants submitting as a partnership or consortium, with one agency serving as fiscal agent and partners serving as subcontractors, provide an additional Program Budget Sheet for each subcontractor. Provide a brief explanation of the subcontracting arrangement, as well as a budget breakdown.

C. All Proposers must also complete and include an estimated annual organization budget (clearly

delineating the total funds requested) as an attachment.

D. Provide a budget narrative to justify your organizational budget. The budget narrative is a representation of the overall fiscal capability of an organization. It must detail each item within every category for which funding is requested. The budget description must include how the project’s proposed budget supports the stated objectives and activities in the project along with how funds are allocated to minimize administrative costs and support direct services to participants. The budget narrative should follow in the same order as the line items in an attachment of your organization’s annual budget.

*All line item amounts will be assumed to be cost reimbursement, unless otherwise noted clearly in the program narrative by the Proposer that the line item is performance based/fixed price; a schedule for payment and SMART goals should be detailed in the program narrative for the line item.

The narrative should describe the following:

1. Personnel Costs: Staff salaries and associated fringe benefits are necessary for direct service delivery. Personnel expenses do not include subcontracted professional services or staffing (these costs should be allocated to the direct expenses category). While staff performing administrative functions is allowable, positions that are fiscal, managerial or administrative in nature should be

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allocated to the Other Expenses category.

2. Operational Expenses: Program costs that are necessary to the general operating and infrastructure costs to run the program, including building rental, facilities maintenance, utilities, phones, general consumable materials and supplies, Internet, insurance, audits and other costs related to supporting and maintaining organizational infrastructure. Professional services purchased from vendors (as opposed to subcontractors) are included in this category. Costs related to technology and equipment (computers, printers, fax machines, and office furniture) needed can be included as part of your budget and will be reviewed for cost effectiveness and reasonableness. Equipment leases should also be listed here.

3. Direct Expenses: Expenditures directly related to the program area. Possible costs include supplies and materials specifically used for the program, travel and conferences, and contractual services/ consultant time, subsidized wages, and supportive services.

4. Other Expenses: These costs are defined as costs of operations related, required, and

incurred for official business in coordination of those functions under WIOA. Some examples include accounting, financial, procurement and purchasing, payroll, personnel management, resolution of findings, and general legal services. These costs are capped at 10%. This may include an indirect cost rate; however, if used this rate should include audit, payroll and other costs of program support such as general costs that cannot be directly identified as a cost to any specific program, but are equitably allocated to all the programs that the organization operates and therefore should not also be listed in Infrastructure /Operating Costs Category.

5. Criteria for Earning Profit – Under Cost Reimbursement contracts, criteria for profit may be

established by the LWDA and may be used to evaluate Proposers request for payment of profit. Payment of profit to the selected Proposer will be payable on an end of year (closeout) basis. The Proposer should propose criteria for profit and a schedule of payment as part of the budget narrative.

Examples of criteria of profit include, but are not limited to: • Actively promote employment success stories of WIOA program participants • Number of Enrollments, Number Credentials earned, Number of GED/Diplomas

Attained, and Placements in employment. • Number of individuals that completed Soft Skills training. • Number of referrals to On-the-Job Training or Work Experience • Implementation of a best practice from outside the region. • Partner Collaboration- Each quarter, the Proposer will provide at least five (5) instances per

quarter of specific collaboration with community organizations to address the additional barriers of its participants- homeless, runaway, foster child, pregnant, parenting, offender, or needs additional assistance to complete an education program or to secure and hold employment.

• Others proposed by Proposer

Please note that the RFP Committee’s priorities centers on enrollments, number of individuals trained, credential outcomes, participants placed in employment, outreach, and soft skills. WIOA priorities center on innovation, technological linkages, disability initiatives and collaborations (includes ADA and EO compliance), serving those with barriers to employment, career pathways, in-program skills gains, higher wages, and being an employer-driven system.

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In order to earn profit allotted in the grantee’s budget, the grantee must provide track-able data and back-up documentation in a manner that enables the LWDA to comply with requests and reporting requirements of GDEcD-WFD and USDOL and make timely payments to vendors and employers.

All criteria proposed must be Specific, Measurable, Achievable, Realistic and Timely (SMART goals). If award is made to a commercial or for profit entity, an appropriate level of profit may be negotiated. Criteria for Profit will be reviewed and included in negotiating final contracts.

E. Describe your organization’s financial resources to cover disallowed costs or program over

expenditures.

F. Do you have a federally approved indirect cost rate? If yes, please provide a copy of the approval. Please refer to 2 CFR 200 for additional guidance.

G. Describe any programmatic and/or fiscal monitoring findings. Provide a Certified Audit Financial Statement. The Audit statement must be based on a fiscal period not more than eighteen (18) months old at the time of submission, certified by an independent certified public accountant. Please share if the audit contains any exceptions or recommendations.

H. The financial management description must provide the following information: This section must

describe in detail the applicant’s financial management system. Applicants must operate a system that satisfactorily accounts for and documents the receipt and disbursement of all workforce development funds. While a separate accounting system is not required, each selected provider must maintain financial records that adequately identify the source and application of all workforce development funds.

1. Effective control and accountability over workforce development assets (funds, property, other

workforce development assets) – Assure that the financial system will maintain effective control and accountability over all funds, property and other workforce development assets including the adequate safeguard of such assets.

2. System’s capability of generating financial information – Assure that the system is capable of

generating all financial information needed for required reports, including data needed to monitor, evaluate and if necessary, modify program performance.

3. Source documentation – Assure that accounting records are supported by source

documentation for each transaction. Assure that records are traceable to documentation and maintained in such a manner as to provide a complete and accurate audit trail during any internal or external examination.

4. General Liability Insurance – Assure that all persons authorized to receive or deposit

workforce development funds, or to issue financial documents, checks or other instruments of payment for job training program costs will be bonded for protection against loss. Identify all positions that are authorized to receive or deposit workforce development funds, issue financial documents, checks or other instruments of payment for workforce development program costs. The individuals in these positions must be bonded in a minimum amount of the contract award. Identify the insuring agency, policy number, term of the bond, and the total dollar amount of the bonding coverage. Upon winning the award, the City of Savannah and CWDB must be named under your General Liability

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Insurance.

5. Record Retention – Assure that all financial and program records, including any supporting documents, will be retained for at least six years from the date of the WorkSource Coastal’s submission of close-out reports. Assure that it any litigation, claims or audits are begun prior to expiration of the three-year period that all records shall be retained until such litigation, claims or audits relating to non-expendable personal property that are authorized to be purchased with workforce develop funds will be retained for at least three years after the final disposition of the property.

6. Cost allocation plan – Describe in detail any cost allocation plan utilized when costs are chargeable to more than one cost category, or to more than one program and/or funding source. Identify common costs. Applicants must follow the guidelines established in 2 CFR 200.

7. Invoices & reconciliation – Assure that the actual and accrued expenditures will be reported on invoices and that reconciliation between actual and accrued expenditures will be conducted on a payment-by-payment basis

8. Generally accepted accounting principles – assure that the agency will utilize generally

accepted accounting principles in order to account for and control all workforce development funds.

9. Program income and stand‐in costs – Any program income received as a result of this contract must be reported to the CWDB. Program income must be used prior to payment of any workforce development funds. Assure that any program income earned as a result of the contract for services will be used for job training purposes only. The use of program income against workforce development services must be documentable and traceable through the financial system. It must be reported as part of the invoice.

10. Procurement – In order to ensure fiscal accountability and prevent waste, fraud and abuse in

programs administered under the Workforce Innovation and Opportunity Act, the applicant shall have a procurement system, which adequately provides, maximum, free, and open competition. To accomplish this, applicants must have a system which: 1) provides for full and open competition, 2) has written procedures for procurement transactions, and 3) has a code of ethical standards, which adequately provide for the avoidance of any conflict of interest.

11. If the Proposer has a line item for profit, explain in detail the profit percentage requested and how the profit was calculated (i.e. staff salary).

I. Funding under this proposal is limited, explain how you will use existing partners to supplement staff needs

not covered in the funding proposed. Explain your staff plan including Partners and WIOA-funded staff. PART 6: BUDGET AND PROGRAM PLANNING INSTRUCTIONS

Instructions for Completing Budget Forms

The Budget Summary is a summary of allowable cost objectives or categories by line item.

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The Staff Salaries, Fringe Benefit and Indirect Cost Worksheet and the Cost and Price Analysis Worksheet (both included in Form C – Budget forms) present a detailed cost and price analysis of the individual allowable cost by line item and cost objectives/categories, as contained in the Budget Summary. The user of these forms should notice that the Budget Summary and the Cost and Price Analysis Worksheets are laid out in unison. With that point in mind, the Staff Salaries, Fringe Benefit and Indirect Cost Worksheet and the Cost and Price Analysis Worksheet should be completed first. The total of each appropriate line item will automatically be transferred to the corresponding line item on the Budget Summary. The worksheets are set up with formulas so that by filling in the g r e e n shaded cells, the blue shaded cells should automatically fill in. The totals are set to fill in the Budget Summary page. If an error is detected in the worksheet formulas, please contact WorkSource Coastal to report the problem.

Proposers should fill-in appropriate lines of the Cost and Price Analysis Worksheets based on its projected personnel and non-personnel cost of operating its proposed WIOA project. One primary purpose of the Cost and Price Analysis Worksheets is to determine the Proposer’s projected cost and price in operating such WIOA project; therefore, it is imperative that each applicable line and/or blank be filled in completely. Where necessary, additional information must be attached as exhibit(s) to the extent that the basis for all cost is clearly and fully identified. All pages of the Cost and Price Analysis Worksheets should be completed and attached (including blank pages) to the Budget Summary.

The Client Flow and Budget Flow are projections of the participants to be served and funding to be spent throughout the year. Care should be taken in completing these forms. It is not anticipated that the same numbers of participants will be enrolled or that the same amounts will be spent each month.

A budget worksheet and customer flow sheet have been provided for your use. However, the bidder may choose to use a different format for the budget summary and/or customer flow sheet. The bidder must ensure that all cost categories and line items in Form C - Budget Summary are reflected in the bidder’s proposed budget format. Please review the Budget Summary worksheet provided as an attachment for this RFP for specific cost categories and line items. The final budget template or format will be approved or modified during budget negotiations.

The customer flow sheet may be modified as desired; however, a total yearly served goal should be clearly stated and defined. Benchmarks throughout the year may be set by the bidder; however, the total number negotiated with the WDB must be accomplished by June 30 of the contracted program year.

PART 7: CONTRACTOR REQUIREMENTS The successful Proposer awarded a grant should assume the responsibilities below, but are not limited to:

A. Record of Hours Worked or Time Sheet

The successful prosper will be required to maintain a “Time Sheet” on all staff members funded in full or in part with WIOA funds as a result of any contractual agreement resulting from this RFP. Such records shall reflect actual hours worked, annual and/or sick leave hours taken, personal days, and holiday hours taken per pay period. The record of hours worked or time sheet shall be signed by the employee and the employee’s supervisor. The record or the time sheet must also reflect the time allocated to any and all WIOA projects, as well as any other non- WIOA projects.

B. Professional Development of WIOA Funded Staff

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The Operator shall be required to support the continued professional development of its fully or partially WIOA funded staff through attendance at WIOA related professional development training opportunities and WIOA announced Service Provider meetings/trainings. Prior approval is required for training opportunities, travel, and incurred expenses outside of the local WIOA region.

C. Program Administration Requirements

1. Fiscal Record Keeping The Proposer's administrative and fiscal capabilities will be assessed by a review of the completion of the Pre-Award survey, which must be completed before Contracts are finalized. A representative of WorkSource Coastal will visit the offering entity to affirm certain items of the survey. Any serious discrepancies found will be brought to the attention of the Coastal Workforce Development Board prior to finalizing the contract award and could result in the cancellation of the commitment to fund.

In general, Proposers who become operators, as a result of this RFP will be required to maintain records for a time period sufficient to cover Data Validation and Audits; however, not to exceed six (6) years.

2. Subcontracting

The Proposer may purchase or subcontract for the services and/or activities specified in the Scope of Work and Budget of the contract only with the prior written approval of such subcontracts and subcontractors by the CWDB, and in accordance with procurement requirements in the U.S. Department of Labor’s One Stop Comprehensive Financial Management Technical Assistance Guide, Chapter II-10 and the City of Savannah Procurement Ordinance, as amended. The Proposer, in subcontracting of any of the services and/or activities hereunder expressly understands that in entering such subcontracts, the CWDB is in no way liable to the subcontractor. In order to assure the CWDB of strict performance of this Section, the Proposer must submit to the CWDB subcontract agreements for review upon request.

3. Reporting

Successful Proposers awarded a grant will be required to submit a monthly invoice to the WorkSource Coastal Finance Administrator by the 10th calendar day of each month. Appropriate supporting backup documentation for the requested payment must be attached to each invoice submitted.

Successful Proposers awarded a grant will also be required to submit an Annual Financial Closeout Report to WDB Staff by close of business on August 10 (or the Friday before).

The successful Proposer will be required to abide by all the data collection requirements of the State of Georgia’s Department of Economic Development, Workforce Division (GDEcD-WFD) and WorkSource Coastal as it pertains to the reporting of participant demographic, economic and personal characteristics, services received and outcomes; and the eligibility requirements for the various funding sources. Contractors will be required to collect and enter the participant personal, demographic, service activity experiences and outcome information using the Virtual One-Stop (VOS) System and forms provided. WorkSource Coastal will provide training for contractors with regard to eligibility, reporting requirements, forms, intensive services, case notes, performance, etc.

In addition to the contract statement of work, successful Proposers will be expected to comply with all Federal, State and Local directives and guidance letters.

All Contractors will be required to provide monthly, bi-monthly, and/or quarterly progress reports (form for submission will be provided by WorkSource Coastal) of program performance and expenditures in

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comparison to the deliverables agreed upon in the contract.

Successful Proposers awarded a grant will also be required to submit all other necessary forms, documents, and/or reports that may be required from time to time. Additionally, these forms, documents and/or reports may be altered as necessary in the future to meet WIOA and other local/state requirements for data collection in the VOS Data Management System.

4. Audits

In accordance with OMB A-133 or 2 CFR 200, Subpart F – Audit Requirements for fiscal years after 12/26/14, successful Proposers must submit all finalized audit reports to the Awarding Entity within thirty (30) calendar days of receipt.

5. Monitoring & Evaluation

Successful Proposers awarded a grant will be required to develop internal monitoring procedures to ensure that program operations are conducted in compliance with the WIOA Final Rules and Regulations and any contractual agreement resulting from this RFP.

6. Documents Required of Selected Bidders

Successful Proposers awarded a grant will be required to provide the following compliance documents as part of their response to this RFP:

• Federal Identification Number • List of Current Board Members of Governing Body • Current Fiscal Statement and Copy of Last Audit • Travel Policies • Grievance Procedures • Staff Personnel Policies (i.e. dress, leave, code of conduct, etc.) • Charter and By-Laws of Organization • Evidence of Signatory Authority • Banking Arrangements (Bank name, address, account number)** • Cost Allocation Plan • Indirect Cost Plan and Approval Letter by Cognizant Agency • Lobbying Certification • Fidelity Bonding • Debarment and Suspension Certification • Organization's Mission and Vision Statements

The Proposer are not required to share their bank account number (for electronic wire transfer) until they have been officially selected. Note: All compliance documents listed above are required to be submitted prior to the beginning of each new contract period. If the awarded contractor does not submit all documents listed above prior to the start date of the contract, the contractor will not be reimbursed for any services delivered between the start date of the contract and the date the compliance documents are received.

7. Georgia Code Clause

Upon award of a contract under provisions of this RFP, the entity to whom the award is made, must comply with the laws of Georgia, which require such entity to be authorized and/or licensed to do

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business in the State. Notwithstanding the fact that applicable statutes may exempt or exclude the successful Proposer from requirements that it be authorized and/or licensed to do business in the State; by submission of its signed application, the Proposer agrees to subject itself and agency to the jurisdiction and process of the courts of the State of Georgia as to all matters and disputes arising or to arise under any contract and the performance thereof, including any questions as to the liability for taxes, license or fees levied by the State. Official Code of Georgia Annotated 14-2-1503; 43-15-23.

8. Indirect Costs

All Proposers who include indirect costs as a part of their application budget must have an indirect cost plan approved by their cognizant agency. Proposers must include a listing of all items included in the indirect cost pool.

9. Participant Time and Attendance

Successful Proposers awarded a grant will be required to document participant’s time and attendance throughout the period the participant is receiving training or supportive services. Participants abide by the attendance policy of the training provider. Time sheets must be signed by the participant; verified by the case manager, classroom instructor, training, or worksite supervisor; and maintained in the customer’s official WIOA file folder.

10. Participant Files

Successful Proposers awarded a grant will be required to maintain WIOA participant files (as a hard file AND electronically in VOS) as specified in any contractual agreement resulting from this RFP.

11. Accident/General Liability Insurance Coverage

The successful Proposers awarded a grant will be required to maintain accident/general liability insurance coverage for administering WIOA program activities.

12. Type of Contract

a. Cost Reimbursement Based Proposals b. Criteria for Earning Profit – Under Cost Reimbursement contracts, criteria for profit may

be established by the LWIOA and may be used to evaluate Proposers request for payment of profit. In order to earn profit allotted in the grantee’s budget, the grantee must provide track-able data and reports upon request in a manner that enables the LWDA to comply with requests and reporting requirements of GDEcD-WFD and USDOL and make timely payments to vendors and employers. All criteria proposed must be quantifiable, track- able (evidence can be produced), and reasonable. If award is made to a commercial or for profit entity, an appropriate level of profit may be negotiated. Criteria for Profit will be reviewed and included in negotiating final contracts.

13. Affirmative Action

The Contractor will take affirmative action in complying with all Federal and State requirements concerning fair employment and employment of those with a disability, and concerning the treatment of all employees, without regard to discrimination by reason of race, color, religion, sex, national origin, or physical disabilities as provided for in 20 CFR Part 667.275 of the Workforce Development Act of 1998; Interim Final Rule and the administrative provisions of the Workforce Development Act of 1998 as provided for in Section 188 of Public Law 105-220.

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As a condition to the award of financial assistance under the Workforce Innovation and Opportunity Act from the US Department of Labor, the contract application assures, with respect to the operation of the WIOA-funded program or activity, that it will comply fully with the nondiscrimination and equal employment opportunity provisions of the Workforce Development Act of 1998, including the Non-traditional Employment for Women Act of 1991; Title VI of the Civil Rights Act of 1964, as amended; Section 504 of the Rehabilitation Act of 1973, as amended; Title IX of the Education Amendments of 1972, as amended; the Age Discrimination of 1975; as amended; and with all applicable requirements imposed by or pursuant to regulations implementing those laws. The United States has the right to seek judicial enforcement of this assurance.

14. Regulations and Requirements

The recipient/sub-recipient/sub-contractor must comply with the following federal regulations and requirements:

i. 29 CFR Part 17, dated 7/1/91 (Executive Order 12372) and any amendments thereto; ii. 35 Federal Regulations 32874 et seq. (1973) or any replacements and subsequent revisions or

amendments thereof; iii. 2 CFR 200 Uniform administrative requirements, cost principles, and audit requirements for

federal awards iv. 48 CFR Part 31 (applies to commercial organizations); v. 29 CFR Part 95 which codifies OMB A-122;

vi. 29 CFR Part 97 which codifies OMB A-87; vii. Section 504 of the Rehabilitation Act of 1973, as amended; viii.

Section 508 of the Rehabilitation Act of 1973, as amended; ix. Age Discrimination Act of 1975, as amended;

x. Title IX of the Education Amendments of 1972, as amended; xi. Section 188 of the Workforce Innovation and Opportunity Act of 2014 and Section 188 of the

Workforce Development Act of 1998 (WIOA); xii. Title II Subpart A of the Americans with Disabilities Act of 1990, as amended;

xiii. Title VI of the Civil Rights Act of 1964, as amended; xiv. Title VII, Civil Rights Act of 1964, as amended, Section 2000e-16, employment by

Federal Government; xv. Equal Pay Act of 1963, as amended;

xvi. 29 CFR Part 37: Implementation of the Nondiscrimination and Equal Opportunity Provisions of the Workforce Development Act of 1998 (WIOA);

xvii. Executive Order 13160 Nondiscrimination on the Basis of Race, Sex, Color, National Origin, Disability, Religion, Age, Sexual Orientation, and Status as a Parent in Federally Conducted Education and Training Programs;

xviii. Jobs for Veterans Act Public Law 107-288 and 20 CFR Part 1010; xix. Executive Order 13145 to Prohibit Discrimination in Federal Employment Based on

Genetic Information; xx. Executive Order 13166 Improving Access to Services for Persons with Limited English

Proficiency; and xxi. Executive Order 11478 Equal Employment Opportunity in the Federal Government.

PART 8: PROPOSAL APPLICATION & SUBMISSION INSTRUCTIONS

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A. Proposal Conditions 1. Contingencies

Funding for this program is contingent on state, federal, and local funding. This RFP does not commit the CWDB or the City of Savannah, GA to award a contract. WorkSource Coastal reserves the right to accept or reject any or all proposals if it is in the best interest of the CWDB to do so. CWDB will notify all Proposers, in writing, if WorkSource Coastal rejects all proposals.

2. Modifications

WorkSource Coastal, at its discretion, may revise any part of this RFP. These revisions will become addendums to the RFP and will be posted on the City of Savannah’s website (www.savannahga.gov; City Purchasing under Bidding Opportunities, Browse Open Events) and CWDB website (www.worksoucecoastal.org; News & Events, Announcements).

3. Proposal Submission

To be considered, all proposals must be submitted in the manner set forth in this proposal. It is the Proposer’s responsibility to ensure that its proposal arrives on or before the specified time. All proposals and materials submitted become the property of CWDB/WorkSource Coastal. All proposals shall be submitted in the name of the entity with legal authority to execute the contract should it be awarded.

4. Inaccuracies and Misrepresentations If, in the course of the RFP process or in the administration of a resulting Contract, WorkSource Coastal determines that the Contractor has made a material misstatement or misrepresentation; or that materially inaccurate information has been provided to the CWDB, the Contractor may be terminated from the RFP process; or in the event a contract has been awarded, the contract may be immediately terminated. In the event of a termination under this provision, CWDB is entitled to pursue any available legal remedies.

5. Incurred Costs

This RFP does not commit CWDB or the City of Savannah, GA to pay any costs incurred in the preparation of a response to this proposal request, and the Proposer agrees that all costs incurred in developing this proposal are the Proposer’s responsibility.

6. Proposal Confidentiality

Proposers should be aware that proposals are subject to the Freedom of Information Act (FOIA). If any proposal contains trade information, CWDB/WorkSource Coastal proprietary by law, the Proposer must notify CWDB of its request to keep that information confidential.

The request to keep proprietary information confidential must be made in writing and attached to the envelope or other medium used to submit the proposal. The confidential or proprietary information shall be readily separable from the response in order to facilitate eventual public inspection of the non-confidential portion of the response.

CWDB/WorkSource Coastal will review the request and notify the Proposer in writing of its decision as to whether confidentiality can be maintained under law. If confidentiality cannot be maintained under law, the Proposer has the option of withdrawing the proposal or advising CWDB/WorkSource Coastal of its understanding that this information will become public record. The price of products offered or the cost of services proposed shall not be designated as proprietary or confidential

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information.

In the event a public records request is made for information designated by the Proposer as confidential or proprietary and if CWDB/WorkSource Coastal has made a determination as to the confidential or proprietary nature of the information, CWDB/WorkSource Coastal notifies the Proposer of the request. The Proposer will have an opportunity at its own expense to seek a determination from the appropriate court as to the disclosure or non-disclosure of the information.

7. Negotiations

WorkSource Coastal will require the Proposer(s) selected to participate in contract negotiations, and to submit a revised budget, pricing, technical information and/or other items from their proposal(s) as may result from these negotiations.

8. Level of Service

For any Proposer awarded as a result of this RFP, no minimum or maximum number of referrals can be guaranteed by the CWDB.

9. Acceptance or Rejection of Proposals Proposals shall remain open, valid and subject to acceptance anytime within ninety (90) days after the proposal opening and up to the end of the agreement period. CWDB/WorkSource Coastal reserves the right to reject any or all proposals.

The CWDB realizes that conditions other than price are important and will award contract(s) based on the proposal that best meets the needs of the local workforce area. While cost may not be the primary factor in the evaluation process, it is an important factor.

10. Formal Agreement

The Contractor will be required to enter into a formal agreement with the City of Savannah, GA (fiscal agent of WIOA grant funds) and subsequently, the CWDB. In submitting a response to this RFP, the Proposer will be deemed to have agreed to each term and condition mentioned in this RFP unless the proposal identifies an objection and CWDB agrees in writing, to change the language objected to. All objections to any provisions of the final contract should be listed as an attachment called “Exceptions to RFP.” The CWDB and City of Savannah, GA (fiscal agent of WIOA grant funds) are under no obligation to agree to any such proposed change(s).

11. Final Authority

The final authority to award contracts as a result of this RFP rests solely with the City of Savannah, GA’s, City Manager and Council as recommended by the CWDB.

B. Eligible Applicants RFPs will be accepted from any public or private, for profit or not-for profit agency, state or local unit of government, or a responsible coalition that can demonstrate the administrative and management capability to successfully provide the services identified in this RFP.

To be eligible to receive funds made available to operate One-Stop/Job Centers, a Proposer must meet the following:

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1. Be a public, private, or nonprofit entity that has successfully provided workforce development services for the past two years. (“Successfully” is defined for the purpose of this RFP as being able to demonstrate that the entity has been able to meet and/or exceed all WIOA Adult and Dislocated Worker performance measures and has maintained fiscal integrity).

2. Discloses any potential conflicts of interest arising from the relationships of the program managers with particular training service providers or other service providers. Should there be a potential or perceived conflict a “concrete” fire wall must be implemented, approved and adhered by all parties involved.

3. Does not establish practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services.

4. Complies with Federal regulations, and procurement policies, relating to the calculation and use of profits.

5. Has the ability to fulfill Contract requirements, including the indemnification and insurance requirements.

6. Has the ability to maintain adequate files and records and meet reporting requirements. 7. Has the administrative and fiscal capacity to provide and manage the proposed services and to ensure

an adequate audit trail. 8. Meets other presentation and participation requirements listed in this RFP.

C. Expenditure Requirements

The Contractor shall spend no less than 90% of their total budget each program year with the understanding that the 100% expenditure of the grant is the goal.

D. Significant Dates

The RFP can be downloaded from the City of Savannah’s website (www.savannahga.gov; City Purchasing under Bidding Opportunities, Browse Open Events) and CWDB website (www.worksourcecoastal.org; News & Events, Announcements). All proposals must be received by the due date and time. Proposals delivered in person will be time stamped by the City of Savannah Purchasing Department (Proposals received after the due date and time specified will be disqualified from this RFP process and be returned unopened to the sender). All Proposers must submit an original proposal (not duplicated from other sources).

E. Guidelines for Submittal The Proposer is required to have typed or legibly written on the envelope or wrapping containing the proposals the RFP number, the RFP close date (February 23, 2018), and the program (WIOA) and activity for which funding is being requested. Also, pages of proposals must be numbered. SUBMISSION: Each Proposer is to submit three (3) original copies of the proposal with three (3) original signature pages (signed in blue ink) and one (1) USB/Flash Drive containing a PDF version of the complete proposal with all required signatures. Each copy of the application should be bound in a single volume format to include all required documentation. All Proposals must be submitted by hand delivery or mailed to:

City of Savannah City Hall-Purchasing Department Attn: Brittany Gashi, Assistant Director 2 East Bay Street P.O. Box 1027 Savannah, GA 31401 Phone: 912-651-6428

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Email: bgashi@savannahga.gov

MARK CONTENTS: Outside of sealed proposal package must be marked in accordance with this example: Company/Agency Name Address City, State, Zip RFP #18-WIOA-01, February 23, 2018 Proposal Service Activity: (For example: One-Stop Operator Services)

DUE DATE: February 23, 2018 by 1:30 PM (EST) CONTENTS AND FORMAT REQUIREMENTS: Each proposal must contain, in the following order: 1. Signed Signature Page (Front page of the proposal) 2. 25-page (maximum) proposal narrative that contains the nine sections described under Instructions for

Proposal Narrative below; no more than 25 single-spaced pages in 12 point font with one-inch margins. 3. Required budget forms 4. Comprehensive budget narrative to include the projected cost per participant 5. Signed Assurances 6. The most recent financial report or audit demonstrating the Proposer’s fiscal capabilities 7. Letters of commitment from all partnering organizations (to be followed with formal Memoranda of

Agreement upon contract award, which must include deliverables and deadlines.) 8. Schedule of Disadvantaged Business Enterprise (DBE) Participation Form, if applicable The 25-page proposal narrative maximum does not include the required one-page proposal summary, one-page budget narrative, required budget forms, or letters of commitment. SERVICE AREA Proposer will provide oversight for the WorkSource Coastal’s ten-county region: Bryan, Bulloch, Camden, Chatham, Effingham, Glynn, Liberty, Long, McIntosh and Screven Counties of Georgia. All technical questions regarding the RFP must be submitted no later than 5:00PM, February 8, 2018. A Pre-Proposal Conference will be held February 7, 2018. at the WorkSource Coastal Administrative Office located at 7216 Skidaway Road; Suite A; Savannah, GA 31406 at 1:30 PM. All Proposers are encouraged, but not required to attend. All questions asked at the Pre-Proposal Conference or submitted to Brittany Gashi, Assistant Director via email at bgashi@savannahga.gov. Answers will be posted by February 9, 2018 on the (www.savannahga.gov; City Purchasing website under Bidding Opportunities, Browse Open Events).

PROPOSAL DUE DATE: FEBRUARY 23, 2018 BY 1:30 PM

BIDDING PROCESS: Competitive

SERVICES: One-Stop Operator Services CONTRACT TYPE: Cost reimbursement

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CONTRACT TERM: June 1, 2018 – June 30, 2019 with option to renew one (1) additional year for a maximum of two (2) years RFP TIMELINE:

RFP ISSUED: JANUARY 30, 2018

PRE-PROPOSAL CONFERENCE: FEBRUARY 7, 2018 AT 1:30 P.M.

NOTES PUBLISHED FEBRUARY 9, 2018

RFP Closes FEBRUARY 23, 2018 AT 1:30 P.M.

STAFF REVIEW FOR COMPLETENESS FEBRUARY 28, 2018

DISTRIBUTE TO REVIEW COMMITTEE MARCH 1, 2018

REVIEW COMMITTEE MEETING TBD

REVIEW COMMITTEE MEETING FOR RECOMMENDATION TO EXECUTIVE COMMITTEE MARCH 22, 2018

CWDB APPROVE CONTRACTOR MARCH 22, 2018

CITY COUNCIL APPROVES CONTRACTORS ARIL 26, 2018

LETTERS OF INTENT APRIL 30, 2018 STATEMENTS OF WORK & BUDGETS DUE MAY 7, 2018 FINAL CONTRACT/BUDGET NEGOTIATIONS COMPLETED MAY 14-18, 2018 CONTRACTOR TRAINING/TA ONGOING

Note: Coastal Workforce Development Board reserves the right to modify this projected timeline at its discretion. All times denoted are in Eastern Standard Time.

E. Award Consideration and Award Period The primary consideration of this RFP is to seek proposals that offer innovative approaches to WIOA One-Stop Operations by providing job seekers with the resources to gain skills, credentials, employment, retention, and higher wages.

The anticipated contract period is June 1, 2018 through June 30, 2019; this term may vary depending on extensions granted by the CWDB.

F. Preparing a Proposal

1. Format for Application Applications are to be prepared simply and in a manner designed to provide a straightforward presentation of the Proposer’s capability and intention to satisfy the requirements of this RFP. Therefore, the Proposer’s application must follow the RFP format as closely as practicable. Failure to provide all the information requested by the RFP may result in the application being deemed Non-Responsive and thus eliminating it from funding consideration.

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2. Price Not Determinative

The Coastal Workforce Development Board reserves the right to select such Proposers which it deems appropriate and are not bound to accept any application based on price alone, further reserving the right to reject any and all applications if it is deemed to be in the Local Workforce Development Area's best interest.

3. Appeal/Protest Policy

a) If a Proposer wishes to appeal an award or selection procedure, an appeal letter must be submitted to WorkSource Coastal (WSC) Executive Director within 7 business days after the adverse award/selection decision is announced.

b) Appeal letters must be written signed and received by WSC within the 14 day time limit. They

must contain the reason(s) for the appeal and desired relief. c) WSC shall issue a decision on the appeal within 30 calendar days after the appeal letter is received.

Awards need not be delayed or otherwise held in abeyance while appeals are pending. d) WSC award appeal decision is final. e) If an aggrieved party, after receiving the appeal decision, produces evidence that a specific law or

rule has been violated, an impartial hearing shall be held and a decision shall be rendered within 60 calendar days after WSC receives notice of the specific law or rule which has been allegedly violated. A hearing will not be held unless a) requested in writing by the aggrieved party after receiving the WSC appeal decision, and b) there is some evidence that a law or rule has been violated. A hearing will not be held with an aggrieved party absent a credible allegation of violation of an applicable law or regulation.

4. Responsiveness of Applications

a. Applications will be reviewed for responsiveness based on the criteria established in Part Nine (9) of this RFP, Evaluation Criteria and Rating System.

b. Applications will be opened and the Preliminary Review for Responsiveness/Completeness by the

WorkSource Coastal staff on February 28, 2018. c. Proposers will be notified regarding any technical issues with the applications and the Proposer

will be given sufficient time to make appropriate corrections to the application. Notification will be sent to the contact person listed on the cover sheet. A valid email address is required for this notification.

d. Applications needing technical i ssues resolved at the Preliminary Review for

Responsiveness/Completeness will receive a Final Review for Responsiveness/Completeness by the WorkSource Coastal staff by 12:00 PM, March 1, 2018. No further responses will be

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accepted past 12:00PM on March 1, 2018.

5. RFP Response Package

For Proposer’s convenience the RFP and its attachments are located on the City of Savannah’s website (www.savannahga.gov; City Purchasing under Bidding Opportunities, Browse Open Events) and CWDB website (www.worksourcecoastal.org. The Proposer should use these items to ensure the general format and sequence of the response package is followed. Serious variances will cause the application to be deemed non- responsive.

6. Required Signature The original application must be signed and dated by a representative of the entity authorized to commit to the provisions of the RFP. Unsigned and undated Applications will be rejected as being non-responsive.

7. Required Forms

The forms listed below are components required for a complete proposal: • Proposal Checklist • Proposal Cover Sheet • Budget Forms with narratives • Past Performance • Signed Assurances • Organization Reference Form • Conflict of Interest Form • Proposal Rating Sheet

The Contractor must follow the Proposal Checklist to put the proposal together.

Note: Failure to include all of the required components in the order of the proposal checklist will result in disqualification. CWDB will not advise a Proposer (outside of preliminary review) that his/her proposal is incomplete prior to rating or disqualification. PART 9: SELECTION

A. SELECTION

The selection process will be conducted by WDB Staff, WDB Board members, and as appropriate outside experts on WDB activities, utilizing a fair and objective process and adhering to federal, state and City of Savannah, GA procurement policy. The CWDB will make the final decision.

It includes two distinct reviews:

1. Technical Review: Following receipt, all proposals will undergo a technical review to determine that the proposal is properly formatted and includes all of the required sections, signatures, and related forms/attachments requested in this RFP (Form A: Proposal Checklist).

Those proposals passing the technical review will be forwarded to the RFP Committee for evaluation.

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Those proposals that fail the technical review will not be forwarded to the RFP Committee for further consideration.

2. Programmatic Review/Evaluation: An independent review panel comprised of experts and leaders in

workforce development with direct knowledge and experience of issues facing WorkSource Coastal’ target client base will comprise the Selection Committee and provide an objective review and assessment of proposals. Proposals selected for funding will be scored and ranked based upon the evaluation criteria outlined in the RFP. Priority may be given to those proposals that illustrate the most comprehensive and broadest range of services for a reasonable cost while complying with established guidelines for achieving required performance measurements.

WorkSource Coastal staff will compile PY18 final funding recommendations based upon the outcome of the Selection Committee, and will forward recommendations to the WDB for discussion and ultimate approval.

The WDB may select a Service Provider based on the initial proposal received without modification; however, the WDB reserves the right to request additional data, conduct oral discussions, or review documentation in support of the proposal before making an award. If the WDB is unable to negotiate a satisfactory agreement with the winning Proposer, the WDB may terminate negotiations with the Proposer and proceed to negotiate with other qualified Proposers, in the order of their ranking in the evaluation process. This process may be repeated until a satisfactory contractual agreement has been reached.

A) CONTRACT NEGOTIATIONS

The completion of this evaluation process will result in the contractors being numerically ranked. The contractor ranked first will be invited to participate in contract negotiations. If negotiations between the WDB and the first ranked Contractor do not result in an agreement as to the contract terms within a reasonable timeframe, the WDB may terminate the negotiations and begin negotiations with the contractor that is next in line, and proceed down the list as necessary until an agreement is reached or the list is exhausted.

The contract amount (including reimbursable) shall be a “not to exceed amount,” to be established based upon a mutually agreeable Scope of Work and Budget.

B) CONTRACT AWARD

Upon successful completion of the negotiations, a request by WSC staff to the WDB may be made to authorize the award of the contract to the selected contractor.

Upon authorization to award the contract by the Board and completion of necessary documents, the WDB will issue a Letter of Intent/Notice to proceed to the successful Contractor.

The selected contractor and its other members will be required to maintain auditable records, documents, and papers for inspection by authorized local, state and federal representatives. Therefore, the contractor and its other members may be required to undergo an evaluation to demonstrate that the contractor uses recognized accounting and financial procedures.

All contracts and terms will be negotiated prior to execution of a grant. Criteria for Profit may apply.

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Per 2 CFR 200 procurement guidance, CWDB has the option to extend a contract with a Service Provider pending the following caveats are met: • The grant should not exceed 3 total years. • The grantee must meet or exceed performance. • The administrative entity and the grantee must negotiate each budget year. • The administrative entity will issue performance measures each year after negotiate with the

State. These conditions may change pending further guidance from the GDEcD- WFD or from USDOL.

PART 10: ATTACHMENTS AND FORMS

WorkSource Coastal Attachments to RFP:

I. Individuals with Barriers to Employment II. Schedule of Disadvantaged Business Enterprise (DBE) Participation

Forms: Form A – Proposal Checklist Form B – Proposal Cover Sheet Form C – Budget Forms Form D – Past Performance Form E – Organization Reference Form Form F – Conflict of Interest, Assurances and Certification Forms Form G – Proposal Rating Sheet

Form H- Schedule of Disadvantaged Business Enterprise (DBE) Participation Form Form I - DBE Subcontractor Payment Report