On Big Business Features at a Small Business Price T: 1800 85 00 87 [email protected]

on www.voipsolution.com.auBig Business Features

at a Small Business Price

T: 1800 85 00 87 www.voipsolution.com.au [email protected]

http://www.voipsolution.com.au/

Why Solus One?Price• The best Value for Money proposition in the world

Cost Savings• Maximizing efficiency for management & agents• Minimizing training time• Reducing Capital Costs

Quality• A feature rich stable environment making you internationally

competitive



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The Solus One system will address any challenges you may face when running a call center…..• Sales Deadlines• List Penetration• Client Retention• Employee Training• Employee Monitoring• Cost Analysis• Reporting• Easy Setup• Low Start up Costs • Gain a Better Understanding of Your Business

Your ideal solution for Starting a new business, Growing an existing business or trying to Increase sales and productivity.



• Blended Inbound and Outbound calling

• Minimal training time

• Easy to use CRM module

• Fast & easy set-up

• Real-time reporting

• Start-up with no major capital costs

Virtual Call Centre Solution



Agent• By simply using a high speed internet connection, telephone and

computer our solution allows you to deploy Agents anywhere in the world• Additional advantages include: • Easy to identify disposition hot keys• Station status bars along the bottom• Easy access to advanced features along the left side



Supervisor

• Can coach, train and monitor Agents

• Can diagnose any issues quickly and ensure minimal downtime

• Ability to increase performance through Agent ratings



Manager

• Easy to use interface for managing multiple campaigns and lists

• System can be easily setup to automate various tasks

• Increase efficiency of the Agents and the dialer

• Easily manage different shifts

• Quickly identify sales performance and data availability



A Predictive Dialer is a Standard Feature with Solus One

Advantages of a Predictive Dialer • Increase agent talk time up to two to three times

• Increase connected leads by up to 300 %; lowering your average cost per lead

• Increased sales and profits, often as much as 300%

• Improved agent moral, since they’re not manually dialing

Predictive Dialer



Customization

Customization is a key element to any business• Solus One empowers you the user to:• Create your own real time information screens• Change the look and feel of the program • Customize security to allow only the access you want

• For advanced customization Solus One can program your specific needs



Reporting

• Advanced reporting to manage your call centre cost effectively

• Customize your own reports to meet your clients specific needs

• Detailed real time reporting to identify top Agents performance and sales metrics



Monitoring

• Provide real time information on Agents/Campaigns/Inbound lines

• Monitor and record your Agents from anywhere in the world

• Coach your Agent on a call without the client hearing you

• Coming soon, the ability to screen capture Agent calls



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Help Desk • Provide ticket based tracking of issues

• Escalates issues to the appropriate team

• Provides access through a web site, accessible from any location

• Detailed reporting on ticket performance and outstanding issues



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Sales Desk• Ideal for B to B sales force

• Create multiple campaigns with multiple leads list per Agent

• Separate leads into 3 categories and 3 sub categories • eg. Hot, Medium, Cold • eg. Cold: Not Interested, Not Available, Wrong Number



IP – PBX Connection

• Connect the Solus One system directly to your IP-PBX

• Have both systems working as a unified communication source



Gain a Better Understanding of Your Business Needs.

Scripting Features

Reporting Features

• 25 Scripts • 5 (1 Main Scripts and 4 Sub Scripts)

• MS Word Based• Drop Down, Multiple Choice, Fill in Blanks

etc...

• HTML Based• Full access to the Code to customize

Custom ReportsYou create your own reports from Formulas Provided.Additional Formulas can be added.

Pre-Created ReportsAgent, Campaign or Company Level Reports Available.

Dailer Features

Inbound Features

Campaign BasedEach Campaign can have different settings.

Feature RichAMD, Different Dialer Speeds, Preferences etc…

Fully CustomizableYou decide which Features you want on / off.

4 Different Inbound Call ModesYou decide how the Calls come into the Agents.

Fully Integrated IVR System5 Level IVR System with Call Forwarding, Queue Forwarding, etc…

3 Different Voice Mail ModesCompany/Campaign or Agent Based Voice Mail System.



Mobile Solution

• Same features and benefits as

the hosted call centre solution • 1-8 Agents per On-Site system

• Scale easily to 16 Agents

• One time initial license cost

• Very easy to set up and use

• Portable enough to carry it in your briefcase

• Free Technical support for 1 year



For more Information call today

Contact Us Tel: 1300 85 00 87

Email: [email protected]



Documents

On Big Business Features at a Small Business Price T: 1800 85 00 87 [email protected]