OMSAR ICT Achievements

Office of the Minister of State for Administrative Reform

Najib Korban

OMSAR ICT Team Leader

First National Digital Government Conference

Grand Serail

4 & 5 May 2017

Agenda• Who we are?

o Vision; Mission; Values; Strategy.

• Strategic Objectives:1. Technical Assistance and Support Services

2. Web Development, Hosting and Administration

3. Capacity Building and Training

4. Strategies, Policies, Standards and Guidelines

5. Business Applications Software

6. Data Centers, Computer & Network Infrastructure

7. Enterprise Software Licensing Agreements

• Overview of Current Projects;

• Challenges Learned;

• Outlook for the Digital Government Era.

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OMSAR ICT Vision

To be the ICT catalyst empowering the

transformation to a Digital Government

capable of efficient public service delivery

that is citizen-friendly, responsive, and

accountable to everyone equally.

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To lead the transformation to a citizen-

centric Digital Government by promoting

and deploying innovative digital business

solutions, creative technical assistance,

and digitally empowered capacity

building programs.

OMSAR ICT Mission

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• Integrity

• Honesty

• Transparency

• Accountability

• Accessibility

• Equality

• Fair Competition

• Proficiency

• Professionalism

• Citizen Service Excellence

Core Values and Guiding Principles

ICT Core Values

ICT Strategy – Transform Government:Develop and empower the Lebanese public administration through

the transformation to digital methods and systems.

• Continuous development of technical skills

and study of international best practices and world

renowned successes;

• Development of ICT projects integrating the reform vision into

business systems;

• Implementation of ICT projects across government in collaboration

with the private sector;

• Coordination with donors to align their funding strategies with the

needs of beneficiaries.

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1. Technical Assistance and Support Services2. Web Development, Hosting and Administration3. Capacity Building and Training4. Strategies, Policies, Standards and Guidelines5. Business Applications Software6. Data Centers, Computer & Network Infrastructure7. Enterprise Software Licensing Agreements

تواالتصاالتفعيلها وتمكينها عبر تقنيات المعلوماتية ،اإلدارة العامةتطوير

Enablement and Empowerment of the Public Administration

ICT Strategic Objectives

• Implementation and management of the ICT Systems and Security of government websites and network systems infrastructure:

o Maintain and provide the administration with technical assistance, support and security solutions;

o Assisting the public administrations in preparing technical specifications and term of reference for launching their own bids, as well as assisting them in bid and evaluation and selection activities;

o Provide technical specifications on OMSAR website for all computer, network and infrastructure components.

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Technical Assistance and Support Services

Sample List of Developed & Programmed Websites

Ministry of Defense

Ministry of Youths and Sports

MOSA NGO Application

OMSAR

Ministry of Agriculture

Office du Chemin de Fer et de Transportation Commun (OCFTC)

Senior Recruitment Portal

Correspondence System (Sader/Wared)

Kabb Elias Municipality

Falougha Municipality

Al Kaa Municipality

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Web Development and Programming

Sample List of Hosted and Administered Websites (Over 90)

Presidency of the Council Ministers Ministry of Agriculture

Internal Security Forces Civil Defense

Ministry of Justice (4) Tripoli Special Economic Zone (TSEZ)

Ministry of Information Ministry of Interior and Municipalities (5)

Ministry of Environment (9) Ministry of public works and transportation

Ministry of Displaced Ministry of Social Affaires (3)

Ministry of Energy and Water OMSAR (7)

COOP Public Corporation for Housing (PCH)

Ministry of Emigrants Central Inspection Board 10

Web Hosting & Administration

Sample List of Hosted and Administered Websites - 2

Investor Tracking System For IDAL

Ministry of Industry

National Employment Office (NEO)

Strategic Planning

Libnor

HR Development Portal

Disaster Risk Management (DRM)

Office des Chemins de Fer et des Transports (OCFTC)

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Web Hosting & Administration 2

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Capacity Building and Training

Program # of Trainees Value Date

Basic ICT Training 6,895

$1M1998

-2012

Advanced ICT Training3,315

E-Learning Portal: IT Library, Leadership, & Management Training Courses. 1,500 $570K Ongoing

Document Description Date

National E-Strategy The Vision to move Lebanon towards a Knowledge Based Society.

October 2003

e-Government Strategy This Strategy focused on the attainment of strategic objectives based on citizen and business-centric approaches.

Dec2002

Updated e-Government Strategy

This update focused on 6 approaches:1. Progress Monitoring Modality;2. CIOs and CIO Council;3. Single Window Government;4. Public Private Partnerships (PPP);5. Partnerships with Multinationals;6. Partnerships with other Governments.

Dec 2007

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Strategies

Document Description Date

The Guide to Good ICT Practices

Intended for use by the various ICT Units and technical personnel. The Guide grouped its recommendations under 11 main ICT Processes.

Jan 2003

ICT Standards and Guidelines

The main aim is to produce well documented and modern ICT Standards and Guidelines that can be used by all people concerned with ICT projects in Lebanon.

2003

Guide to Software Asset Management

Introduces an effective management plan to address ICT asset acquisition, use and disposal.

July 2010

Website Standards Enable Government websites to maintain a common look and feel and share a common navigational framework, promote user friendliness, high usability, citizen acceptance and adoption.

2012

Cyber Security Policy Guidelines

Help admins to create their own security policies.Based on the Lebanese Standards NL ISO 27001 and 27002 derived from the ISO standards.

Dec2014

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Policies, Standards and Guidelines

Application Description Administration Value Date

Lebanese University software applications

LebaneseUniversity

$20K 1998-1999

Implementation of the Agencies Budget System

Different Public Administrations

$145K 1998-1999

Medical Compensation System MIS COOP $1M 1999-2013

Archiving and Information Management System

Port of Beirut $453K 1999

Electronic Archiving & Retrieval System

National Archive $395K 1999-2000

Attendance & Payroll Management System

Different Public Administrations

$419K 1999-2000

Automation of the Civil Service Board

Civil Service Board $142K 1999

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Business Applications Software

Application Description Administration Value Date

Development & Implementation of Commercial Register

Commercial Register

$550K 2000-2013

Legal Decision Document Management System

Ministry of Foreign Affairs

$146K 2000

Development of the Insurance Licensing and Control System

Ministry of Economy and Trade

$79K 2000

Rights and Access Information System (RAIS)

Ministry of Social Affairs

$377K 2000-2005

Human Resource Matching System National Employment Office-Ministry of Labor

$170K 2002

Decision and Interpretation System CSB-COA-CIB LBP283M 2002-2003

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Business Applications Software (2)

Application Description Administration Value Date

Geographic Information and Document Management Systems

Litani River Authority

$535K 2002-2003

Work Permit Automation Ministry of Labor $288K 2003-2004

Document Management/Archiving and Workflow System

Presidency Council of Ministers

$85K 2003-2006

Development of Business Software Applications

Ministry of Finance and Ministry of Environment

$97K 2003

Development of Business Software Applications

Water Authority of Beirut and BaroukWater Authority

$149K 2003-2004

Geographic Information & Document Management Systems

Lebanese Agricultural Research Institute

$344K 2003-2004

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Business Applications Software (3)

Application Description Administration Value Date

Development of the Transactions and Workflow Management System

Ministry of Public Health

LBP109M 2003-2005

Billing and Collection Application Electricité du Liban Euro61K 2004

Digitalization of Microfilms & Provision of Equipment

National Archives $147K 2004-2005

Provision of Information System Ecosoc and State Council

$198K 2005

Imaging, Document Management System & Geographic Information System

Ministry of Culture $439 2005

Document Management System & Library Management System

Parliament $118K 2005

Control & Registration System -CARS

DirectorateGeneral of Customs

$189K 2005-2006

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Business Applications Software (4)

Application Description Administration Value Date

Provision of Computerized Filing System

Public Housing Institute

$114K 2005

Document and Human Resources Management Systems

Ministry of Social Affairs

$349K 2006

Key Performance Indicators MIS System

Central Inspection $39K Sep 2007

Workflow Applications-FileNet 17 Administrations 481K 2005

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Business Applications Software (5)

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Data Centers, Computer & Network Infrastructure

Description Equipment Provided Value Admin Date

Data Centers Raised Floors, Access control, Fire Fighting, Monitoring, AC

$88K MOET & UP 2017

Computer & Network Systems

1675 PCs, 518 Laptops, 87 Servers, 710 Printers, 137 Scanners, 41 Copiers

$4.55M 40 Ministries and Public Agencies

2010 -

2016

Time Attendance

128 Complete Biometric Time Attendance Systems

$500K Several Admins 1998 -

2012

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Enterprise Software Licensing Agreements

Type of Agreement

Vendor Description Value Date

Desktop Software Applications

Microsoft 7500 Windows, Office Suite

$7M2002

–2005Server OS &

ApplicationsMicrosoft

375 Back Office Server including Windows, SQL, Exchange, SMS and ISA Server Products

Desktop Software Applications

Microsoft 5762 Windows, Office Suite

$5.5MAug 2007

–Aug 2010Server OS &

ApplicationsMicrosoft

366 Servers Windows, 126 SQL,28 Exchange, 41 ISA

Database & Application Servers

Oracle1366 Enterprise DatabaseLicenses

$1.6MNov 2006

–Nov 2009

Antivirus Kaspersky 4000 Licenses $85K Jun 2016

Current Projects

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Project Beneficiary Budget Time Status

Courts SW Development & Deployment (CMS, DMS, Arch)

MOJ 4.2M Euro 62 M In Progress = 90% Completed

Courts Data Center & Network Infrastructure

MOJ 3.3M Euro 37 M Completed April 2017

Reinforcing NSSF Cohesion (Organization, Procedures, WF/DMS/Archive/HRMS/Actuary)

NSSF 3.6M Euro 42 M Started Nov 2016: 10% Completed)

Records Reparation & Micrographics (11/47)

MOIM -NCR

$6.5M 45 M Started 7/2014 = 35% Completed

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Current Projects

Project Beneficiary Budget Time Status

MOET Workflow and Document Management System

MOET TBD TBD To be Launched

Microsoft Enterprise Agreement (Server Licenses)

All TBD 3 Yrs Approved byCOM. Ready to be launched

Cloud Based Web Hosting Environment

All TBD 1 Yr Ready to launch

CDR Datacenter, Several HW and Infrastructure

CDR & Others TBD 6 M Ready to launch

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Current Projects 2

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Challenges Learned

• Lack of an Authoritative Mandate;• Resistance to Change;• Shortage of ICT Personnel;• Vague Understanding of the Value of ICT;• Refusal to Share Information;• Incompatible Systems and Processes;• Lack of Proper Connectivity;• Absence of ICT Budgets.

Is Digital Government just another

attempt to make e-Government work?

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Outlook for the Digital Government Era

Digital Government & e-Government

• A while back, and all of a sudden, I found myself in the middle of a Digital Government storm;

• Everywhere I looked and read, I found articles, and blogs, research and studies, and people discussing… Digital Government;

• It is like digital transformation has passed us by and we in government just woke up and are trying to catch up just so that we don’t look passé;

• As I searched through numerous sites, white papers, and articles I couldn’t avoid noticing the similarities between digital government and what we used to call e-government;

• Vocabulary like citizen-centric, anti-corruption, bridging the digital gap, participation, transparency, shared services, and interoperability are all characteristics that we saw in the plans of the good old e-government and now again, in digital government … déjà vu.

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There could be many reasons for this

• A naïve reason could be that the new pioneers of the digital government today were still in college during the days of eGov and now they are rediscovering this adventure as if it is a new one;

• A more intelligent reason could be that today technology is more prevalent and citizens and businesses are more digitally aware, and the concepts of digital transformation are more understood and accepted than the old days when we were pitching e-Government;

• Another reason, also more realistic and intelligent, is that today there is a common recognition that e-government has fell short of meeting the expectations and achieving the desired goals;

• Hence there is a silent understanding that we need to re-package and re-brand eGov with new digital methods that might have a better chance of achieving the desired objectives.

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Back then and now

• Regardless of the motive, it is crucial for us not to reinvent the same wheel;

• It is a fact that today we are driven by big data, mobile apps, machine learning, IOT, and cloud systems, however, the same essential reasons why several of the previous e-Government endeavors have failed still exist today;

• The challenges of cross-agency and governance, the lack of ICT skills, the complexity of the interagency legacy procedures, the resistance to change and refusal to share information, are but few examples of those obstacles.

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Replacing “e” with “Digital” just won’t do it

• We have to take a close and serious look at where earlier programs have failed, and why;

• We have to understand the essential differences that the digital transformation can bring to the table in terms of the service reinvention and the redesign of the public service delivery;

• We need to provide creative methods in data sharing, common architecture, interoperable systems and innovative service integration across government;

• If we are just rebranding e-Government as Digital Government, then I am afraid we won’t get any farther than we did with e-Government.

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Indicators of Readiness

• Back during the e-Government days we used to preach that readiness for e-Government includes elements of technology, finance, and human resources, however the key indicator of readiness is the political will to change the way government operates.

• Today, with Digital Government, this is more true than ever before.

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