Omar Hamed Abdelaziz

Personal data

Date of birth: 19/10/1984Address: 14th Rushdi St. Safeer square, Heliopolis, Cairo, Egypt.Email: omar.abdelaziz.hamed@gmail.com Cell Phone: Permanent: 01003844445 - +2024150080

Education:

Bachelor degree business administration (Management Technology )

Career objective

Acquiring HR Vacancy at your corporation, where my skills and my experience can be developed and deployed to achieve challenging objectives. In my future career, I am looking forward to become an HR Manager, who is dependable and capable of meeting and exceeding line management high expectations.

Work History:

HR Specialist :

(Mar/2012) to Present SEKEM Group

Responsibilities:

1

Maintaining and updating all control files. Coordinating training of district office and personnel in the

understanding and utilization of personnel and payroll information process. Developing procedures and forms whereby personnel can add to, delete

from, or update personnel master files. Developing additional coding as needed for future personnel computer programs. Coordinating work flow and procedures between Human Resources, Payroll,

Employee Benefits, and Budget/Bookkeeping. Preparing personnel reports for negotiations. Processing annual salary increases and bonuses. Designing and developing employee data sheets. Maintaining contracts for employment for all employees Updating annually and maintaining the Salary Schedule Book. Submitting data to the Department of Labor on newly hired employees. Preparing reports for the Department of Labor. Performing other duties as assigned.

Customer service supervisor

(Feb /2011) till (Mar/2012) Raya contact center

Responsibilities:

To have full working knowledge and capability to supervise, correct and demonstrate all the duties and tasks in the assigned place of work.

To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically.

To use the adhere to policies and procedures for handling calls , messages and selling services .

To implement a flexible scheduling based on business patterns Consistently offer professional, friendly and engaging service Assist customers regarding mobile facilities in an informative and helpful way Follow department policies, procedures and service standards Is an ambassador of Raya contact center by providing an excellent first impression over the

phone Follow Raya’s telephone etiquette standards Answer telephones using appropriate etiquette including answering the phone within 29

seconds Answering with a smile in one's voice, using the callers' name if available Transferring calls to appropriate person/department, requesting permission before placing

the caller on hold. Taking and relaying messages, and allowing the caller to end the call. Speak to customers and co-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices and software

2

Handling customers complains using LEARN tool for handling complains

Sales executive

(October /2009) to (Feb /2011) Al Maadi group for imp& exp and hotel supplies

Responsibilities Identifies business opportunities by identifying prospects and evaluating their position in the

industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects;

recommending solutions. Maintains relationships with clients by providing support, information, and guidance;

researching and recommending new opportunities; recommending profit and service improvements.

Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Prepares reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops;

reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Graphic designer

(September /2008) to (October /2009) Art mania advertising

Responsibilities:

Prepares work to be accomplished by gathering information and materials. Plans concept by studying information and materials. Illustrates concept by designing rough layout of art and copy regarding arrangement, size,

type size and style, and related aesthetic concepts. Obtains approval of concept by submitting rough layout for approval. Prepares finished copy and art by operating typesetting, printing, and similar equipment;

purchasing from vendors. Prepares final layout by marking and pasting up finished copy and art.

3

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment.

Completes projects by coordinating with outside agencies, art services, printers, etc. Maintains technical knowledge by attending design workshops; reviewing professional

publications; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Events planner

(June /2001) to (September /2008) Private business

o JW marriotto Marriott Zamaleko Bulls eye pub o Mexicana hotel Sharm El Sheikho Ibrotel El Fanar Sharm El Sheikh o Hilton water falls Sharm El Sheikh

Trainings & Courses :

Human resource training Human resource training Soft skills training How to handle guest complains Training in sales and upselling ICDL ( International Computer Driving License ) Supervisory skills certificate certified from Raya corp. Master in 3Ds max ( autodesk corp. ) Adobe Photoshop certified designer Professional DJing and production Communication skills course

Languages:1-Arabic (Mother Tongue) 2-English (Fluent)3- French (Fluent)3- German (Fair)

Computer Skills :

1- Microsoft Office.2- Photoshop

4

3- Internet Navigation.4- Adobe illustrator5- All DJs software

References : Ready upon request

5