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Transitions are opportunities to make things better. Healthcare’s future will continue to be very challenging. Teamwork is the key to success
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University-quality care. A higher degree of healing.
1
Congratulationsto Mark Chastang.
Thank you, Mark!
2
George Washington used this chair for nearly three months of the Federal Convention's continuous sessions in 1787. James Madison reported Benjamin Franklin saying, "I have often looked at that behind the president without being able to tell whether it was rising or setting. But now I... know that it is a rising...sun."
3
Transitionscan feel like a setting sun.
4
OrTransitions can feel like a rising sun.
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“You will understand what you are
Called to Do
by what you can’t stand.”
T. D. Jakes
6
Transitions are opportunities...for you to lead positive change.
7
Teamwork is the key to our success.
8
TEAM
ogether
veryone
chieves
ore!
9
A Theory of Teamwork
10
My Role will
change from CFO to CEOACH of the TEAM.
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The Role of a Coach• Get to know the team.
• Get everyone in the best position.
• Develop the game plan and make it clear.
• Make adjustments during the game.
• Celebrate victories; learn from losses.
• Make winning fun and reward hard work and performance.
12
The First 100 Days
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13
The first 30 Days will be
spent walking around and listening to you.
14
Empowerment
is the secret to success. Get ready to be empowered.
15
Healthcare Continues to Change
• National Healthcare Reform
• Outlook for U.S. State Governments
16
The Future of Healthcare
• More outpatient care.
• More complex inpatient care.
• More technology.
• More advanced imaging.
• More genetic testing.
• Personalized medicine.
• More neurological services.
• More cancer care.
• More telemedicine.
• More mid-range providers.
• More employed physicians.
• More outcomes reporting.
• Fewer service lines.
• Patient satisfaction more important.
17
Healthcare Realities• The public believes healthcare costs too much.
• Hospitals and physicians are going to receive less and less money on a per patient basis.
• More patients will be on Medicaid.
• More patients will be in managed care plans.
• Our market will continue to be highly competitive.
Let’s tackle these issues together.
18
Different isn’t always better, but
better is always different.
How will we choose to be different?
You and I Together as a Team will answer
that question.
19
What Will Not Change
• Our mission to improve the human condition.
• Our goal to be a high-quality transformative force in the ongoing evolution of regional and national healthcare delivery systems.
• Our commitment to the academic mission.
• Our core values:
✴ Compassion, professionalism, and respect
✴ Discovery, learning, and communication
✴ Diversity, integrity, and teamwork
✴ Engagement, outreach, and service
✴ Excellence, focus, and innovation
✴ Wellness, healing, and safety
20
What Will Not Change
• Our commitment to quality care and patient safety.
• Our commitment to patient-centeredness and improving our patient satisfaction scores.
• Our commitment to remain financially sound.
• Our commitment to making the investments that keep us competitive in a highly competitive healthcare market.
• New ICU beds
• Renovations of space
• New medical equipment
21
Top Priorities• Quality and Patient Safety
• Physician Recruitment, Retention, and Productivity
• Patient Satisfaction
• Capital Improvements
• Reimbursement
• Reducing Costs
• Employee Morale
22
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Videois
next...
23
There is Always a Way.
24
What does this have to do with us?
• Like the neurosurgeon in the video, we will face challenges that will seem impossible, but there is always a way.
• Before you say “no” to someone, think “yes”--there is always a way.
• Like the neurosurgeon, we’re not always going to be sure about every decision we make, but we have to take calculated risks.
• Like the neurosurgeon, it is going to take a team effort to get this done.
• Like the neurosurgeon, if we are successful, the outcome with be joyous, and things will be much better.
25
Be inspired.We can tackle
the future...together.
26
Harold Scarborough, Pharmacist (1915-2004)
27
!
28
!My work at UTMC is dedicated to him.
“Work hard, help others, practice humility, learn from your mistakes, and finish strong.”Harold Scarborough (1915-2004)
29
30
The Sun is Rising at The University of Toledo Medical Center
31
University-quality care. A higher degree of healing.
32