Older Persons Wellbeing Service

Background

New Service is designed to assist older people to maintain their independence within their communities - giving greater choices and control - Preventing loss of home or leading to

institutional forms of care

Service will be delivered around a hub and spoke model in 5 locality areas

Joint venture with the council to provide an in reach service for housing related support

Service will engage with hard to reach older people e.g. BME

Aims/Objectives

Maximise number of people supported to participate in social activities

Promote Healthy & Active Lifestyles

Increase the number of people supported across the city

Work alongside external agencies - Joint Partnership working

Reduce the number of people entering institutionalised care

Eligibility Criteria

Aged 65 and over

Must live in the City of Sunderland – All tenure eligible

Must have a support need to:Develop a stable lifestyle

Access other appropriate servicesAccess health servicesLive safely & securely

Become socially included with friends/family and/or their local community

Be willing to work with staff on an outcome based plan that defines future aspirations

1255

1444

1235

1390

1557

CentralSouthHetton/HoughtonNorthWashington

Gentoo Customers – Identified as never having received a support service

Figures – 5 Areas - Gentoo Customers Identified As Never Having Received A Support Service.

Gentoo Customer Findings Since 1st Oct 2012

We have:

Actively identified 3875 potential customersContacted 2662 of those potential customers

Recorded a 28% acceptance rate of a wellbeing service

Examples Of Outcome Feedback From Customers Who Received The Service:

Felt safer – 23Improved ability to manage unassisted – 22

Improved independence - 8Prevented future falls – 6Better off financially – 5

Increased social contact - 2

Examples Of Referrals Made

Adult ServicesBathing Assessments – 315

Telecare – 169Major Adaptations - 132

Other PartnersSunderland Carers Centre – 5Ficus – Benefit Advice – 156

Age UK – Befriending, Social Opportunities – 42 Health – Falls Prevention, CPN, G.P – 27

GentooMinor Adaptations – Grab Rails – 516

Gardening/Decorating Service- 21Volunteering/Befriending – 15

Safeguarding - 2

How to Contact Us

If you require more information or feel you would benefit from this service:

Gentoo LivingAkeler House, 1 Emperor Way,

Doxford International Business Park,Sunderland,

SR3 3XR

Telephone: 0191 525 5000Or visit www.gentoogroup.com