Offshoring through ITS881 can reduce your IT development costs

Combining the ease of use of the ITS 881 contract with a comprehensive range of tools and methodologies for managed development, you can now gain access to the benefits of off shoring to reduce your development costs.

Special points of interest:

• ITS881allowsclientsto quickly access a widerangeofITskillsfromawiderangeofvendors

• AllITS881clientscannowaccesssoftwaretomanagerequirements, prototypesoftware,manage code, and control versions and releases.

• Usethestructure,control, and geographic reach provided by the tools to explore the benefits of offshoring to reduce your development costs.

ISG can assist you to manage complex offshoring projectsThe reasonwhymost organisations look offshore is to reduce costs through thelowerratesthatyoufindfromvendors.

Howeverratesareonlyonefactor–youneedtolookattheentirereturnoninvestment.That means assessing development efficiency and support arrangements to assess the benefits.

Of course you can try and address these risks by over documenting, but this increases costs and even detailed documents are still ambiguous.

UsingSerenaITGovernancetoolsyoucannowengageoffshoreresourcestoassistin managing the costs of your developments as part of your ITS881 contract. ISG still manage the entire development from requirements through to acceptance and commissioning providing full visibility at all points in the development lifecycle.

ISGachievethisthroughapartnershipwithSerenaSoftware,theGlobalLeaderinITChange Governance solutions.

LeverageISG’sexpertiseintheuseofthesetoolstoimprovetheresultsyouachievethrough the use of your ITS881 contract resources.

Whatisoffshoringandhowcanitbenefityourorganisation

Offshoring involves the use of personnel in other countries to develop applications. Typically this involves creating the design using local resources, creating the codingoffshore,andtestingtheapplicationwithusersassistedbylocalprojectmanagement personnel. Coding is often a significant part of a development projectandthecostscanbesignificant.Usingoffshoredeveloperscanreducethese costs significantly, often by more than half.

HowSerenaSoftwareenableITDevelopmentsolutionsSerenaSoftwareisthegloballeaderinITChangeGovernancesolutions.SerenaTeamTrackisoneoftheworld’sleadingITworkflowautomationplatformsforcontrollingITdevelopment,activitiesacrosstheorganisation.Byprovidingacommonworkflowplatform your users, project managers, and development personnel can participate inworkflowstosubmitrequests,developandsignoffrequirements,reviewandtestprototypes, and control the release of code into your production environment.

Making Technology Work through Governance, Security, Management

Most people in the software industry know thatdevelopment efficiency differences betweendevelopers are far greater than cost rate differences. Offshorework introducesextracostsandrisksthatcan add development time and reduce quality.

Offshoring makes communication harder due to the distance, language and timezone. These factorsincreasethelikelihoodofbuildingthewrongfunctionality as miscommunications occur over requirements.

And after the development is over and you requiresupport for your applications, again the offshore arrangement can make it more difficult to understand the changes and even small changes can turn into a lot of communication, effort and cost.

But there are benefits that cannot be overlooked. Apartfromcost,manyoffshoredevelopmentstaffarehighlyskilledandcanworkveryquickly.

Another important benefit is that offshoreorganisations can scale up resources much more quickly than onshore organisations.

Sowhatistheanswer–ISGbelieveitisDevelopmentGovernance. We use leading development tools from Serena and an Agile development methodology tomanage the development process.

ISG’s Web based Collaborate Project Managementenvironmentmakesthewholedevelopmentprocesstransparent to all participants, including offshore development personnel, from inception through to deployment.

Contact information

302/55 Holt Street SurryHillsNSW2010Australia

Tel +612 9211-5488 Fax +612 9211-4644 Email: info@isg.net.au

www.isgcons.com.au www.isgtech.com.au

Factorstoassesswhenusingoffshoring

ISG Network

TImeslips

(1) Set Up New ProjectAdvise ISG Business Manager

of new project, phases & budgets

(2) Consultant Activity Plan

Assign for each consultant objectives and budgets for the

coming week

(3) Review Time reports, CAPs & Project Reports

ISG Account Manager

The client engagement manager reviews the

Consultant Activity Plans and project reports and advises

comments chnages

(4) Collaborative Project Activity

Deliverables updated and loaded onto ISG

TeamTrack for review.TimeSlips Remote

updated to track time against tasks

Each consultant updates Consultant Activity Plan for

progress and completes timesheet.

(5) End of Week

(6) Process TimesheetsISG Admin staff import

timesheets and produce project. Reconcile to Consultant Activity

Plans

(7) Review and ReplanReview and approve time reports and completed Consultant Activity Plans. Set targets for next week for each consultant. Complete

Project Reports based on reported activity from consultants and time

reports

Engagement Manager

TeamTrack

Timeslips

Wireless Broad Band or Client Internet Connection

Client Manager

ISG Project Manager

ISG Consultant

ISG Consultant

ISG Admin

Project Repository

Team Track

Client Team Member

Client Team Members access project

deliverables, review & issue review reports

and raise issues.

Wireless Broad Band or Client Internet Connection

ISG’sCollaborativeProjectManagementEnvironment

Concept Drivers

IssuesActivereporting and management of status across

allprojectswithreal- time feedback to

client engagement managers.

Security

Collaboration Model

Authorisation Approach

Abilitytowork across geographic

boundaries

Workflowacrossclient & ISG teams

Single Repository for all projects