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Office of Conflict Resolution and Compliance. Rubye Hilliard Conflict Resolution & Compliance Specialist 521-7023 Gwen Angelle Secretary 521-7028. Organizational Chart. At Risk Student Single teen mom, free lunch, latch key kid, living in low income housing Mother - PowerPoint PPT Presentation
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Office of Conflict Resolution and Compliance
Rubye HilliardConflict Resolution &
Compliance Specialist 521-7023Gwen Angelle
Secretary 521-7028
Organizational Chart
At Risk Student◦Single teen mom, free lunch, latch key kid, living in low income housingMother◦Navigating 2 children through public educationTeacher◦Social Studies, Language Arts, Mild-Moderate SPED◦Middle and High SchoolSchool Counselor◦Middle and High SchoolPrincipal◦Middle SchoolHearing Officer◦Primarily Middle Schools
Many Miles of Walking.…..
Make Referrals & Route Calls
◦School Personnel ◦District Personnel
Explain Policy – Clarification
Conduct Mediation Conferences◦Parent/School Mediation
Keep District Data on nature and number of incoming Calls by schools
What We Do
Conflict Resolution Specialist
◦Provide oversight and assure implementation and compliance of policies adopted by LPSS as related to administrative responsibilities
◦Communicate and collaborate with Academic Officers, other district personnel, and Assistant Superintendent in regards to school administrators’ policy implementation, compliance with policy, community, staff, and student relations◦Assist parents and schools
in coming to an agreedupon resolution throughmediation
33 Mediations from July 18, 2012 – October 11, 2012
What I Do
Accept call
Identify caller’s relationship to student of concernIdentify services being received Take statements on issue of concernInquiry of school contact made prior to the callDiscussion of IncidentInquiry of desired outcome
Routing/or Re-routing of CallMake referral to principal (teacher, bus drivers, or another student)Make referral to Academic OfficersMake referral to Appropriate District Personnel responsible for services that are of concernPreparation for mediation conferencePrincipal provides brief overview and documentation for position on issueInvite necessary district personnel, if relevant.
Upon Receiving the Initial Call...
Goal is for everyone to walk away with a plan for MOVING FORWARD even if consensus of the concern is not obtained by all parties. Agree to Disagree.
Religious Sensitivity-Parent Parking/CollaborationKindergarten student dropped by bus driver w/o parent homeHandicap parkingCoach “body-slammed” my childBus driver not stopping for children at designated stop/prejudiceReligious trinkets issued by teacher regularly.Strip search of studentPoor office etiquette of school secretaryParent went to classroom to discuss an issue with child’s teacher and was escorted off school campus by principal
A Successful Mediation Conference
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“They may not remember what YOU SAID, or what YOU DID, but they will always remember how YOU MADE THEM FEEL.”
“The immediacy of a response to the caller will contribute to the effectiveness of the solution.”
*School *Zone Grade of student Gender Race
Location where Incident Occurred Hall, Recess, Lunch, P.E., Bus, Academic Setting, Elective, etc.
Type Issue of Concern
*Academic Issue *Safety Issue *Climate/Culture Issue *Non Issue/Anonymous
*Included in the data being presented for the 1st Quarter of 2012-2013 school year.
Quantitative Data
Reporting Structure fromJuly 18, 2012 – October 11, 2012
Overview: Enrollment and total incidents
What: Events requiring mediations
Who: Schools requiring mediations/conferences
Total Number of School Incidents Reported by School
Setting from July 18, 2012 – October 11,
2012
89
82
52
Elementary
Middle
High
Total 223
Mediations/Conferences by School Setting
August 1, 2012 – October 11, 2012
Elementary Middle High0
2
4
6
8
10
12
14
16
18
7
8
I am not present as an enabler to the parent nor the myriad of school based personnel or Central Office personnel responsible for the area of concern.
Integrity of the process…..
Top (3) Parent Concerns of LPSS - July 18, 2012 - October 11, 2012
Acadian
aCare
ncro
Comeau
x
Early
College
Aca
...
Lafay
ette Charter
Lafay
etteNorth
side
David
Thib
odaux .
..Aca
dianBro
ussard
Carencr
oE.
A. Marti
nJu
diceLa
fayette
L. J. A
lleman
Milt
onPau
l Bre
aux
Scott
David
Thib
odeaux .
..Youngsv
ille
Alice Bouch
erBro
adm
oor
Carencr
o Heigh
ts
Charle
s E. B
urkeDuso
nErn
est Gall
etEv
ange
line
Green T.
Lindon
J. W. F
aulk
J. W. J
ames
Katherin
e Dre
xel
L. Le
o Judice
Live O
akM
ilton
Myrt
le Plac
eOssu
nPlan
tation
Prairie
Ridge
S. J. M
ontgomery
Trum
anW
estside
Woodva
le
0
1
2
3
4
5
6
7
8
9
10
Academics
Safety
Climate
Non Issue/Anonymous
1. Clarification of LPSS policy and/or school procedures and/or classroom practices2. Questionable behavior of school personnel3. Enrollment/school transition/custodial concerns
Total Number of Parent Concerns by Elementary School Name from July 18, 2012 - October 11, 2012
Alice BoucherBroadmoor
Carencro HeightsCharles E. Burke
DusonErnest Gallet
EvangelineGreen T. Lindon
J. W. FaulkJ. W. James
Katherine DrexelL. Leo Judice
Live OakMilton
Myrtle PlaceOssun
PlantationPrairieRidge
S. J. MontgomeryTruman
WestsideWoodvale
55
13
122
36
11
311
200
52
122
3
Non Issue/Anonymous
Climate
Safety
Academics
Total Number of Parent Concerns by Middle School Name from July 18, 2012 - October 11, 2012
Acadian
Broussard
Carencro
E. A. Martin
Judice
Lafayette
L. J. Alleman
Milton
Paul Breaux
Scott
David Thibodeaux STEM
Youngsville
4
1
3
0
1
3
1
0
3
0
0
0
Non Issue/Anonymous
Climate
Safety
Academics
Total Number of Parent Concerns by High School Name from July 18, 2012 - October 11, 2012
Acadiana
Carencro
Comeaux
Early College Academy
Lafayette Charter
Lafayette
Northside
David Thibodaux STEM
0
1
0
0
0
0
1
0
Non Issue/Anonymous
Climate
Safety
Academics
Top (3) Parent Concerns in Elementary Schools
43%*
41%*
16%Clarification of LPSS policy and/or school procedures and/or classroom practices
Questionable behav-ior of school per-sonnel
Enrollment/school transition/custodial concerns
*Indicates a total of 84% related to school climate.
Top (3) Parent Concerns in Middle Schools
42%*
35%*
23%
Questionable behavior of school personnel
Violent aggressive behav-ior/bullying
Clarification of LPSS policy and/or school procedures and/or classroom prac-tices
*Indicates a total of 77% related to school climate.
Top (3) Parent Concerns in High Schools
41%*
32%
27%*Clarification of LPSS policy and/or school procedures and/or classroom practices
Enrollment/school transition/custodial concerns
Dissemination of student and/or school information
*Indicates a total of 68% related to school climate.
GOOD ….. BAD…..
UGLY….. ………It is OUR DATA!By collecting data on the calls made to the Conflict Resolution Office, we as a department, are contributing to the district’s overall effort to achieve100% IN and 100% OUT