Office Management - dmstraining.co.za€¢ Contribute confidently and become your manager’s right-hand representative at meetings. ... • Extend your self-management skills

Knowledge is PowerTel: 0860 111 446 | Fax: 021 782 - 5447 | [email protected] | www.dmstraining.co.za

See attached registration form for terms and conditions and varied pricing structure.

Office ManagementA SAQA registered qualification for AdministrativeProfessionals in all Services SectorsBased on SAQA’s Unit Standard ID 10140 NQF Level 4, 8

Credits Based on SAQA’s Unit Standard ID 110023 NQF Level 4, 6 Credits Based on SAQA’s Unit Standard ID 14667 NQF Level 4, 10 Credits

FACILITATOR: Ronel Coetser

Course Objectives

• Gain respect for your ideas and contributions, and raise your profile within the management team.

• Contribute confidently and become your manager’s right-hand representative at meetings.

• Know your way around the business environment and gain greater satisfaction by understanding the

dynamics of your own organisation.

• Enhance your productivity and performance.

• Extend your self-management skills.

• Develop project management methods.

• Ensure that you’re a positive team player.

Course Designed For:

This three-day course offers business awareness and management skills to

experienced Office Professionals, Executive PAs, senior administrators and

team leaders looking to confidently take on managerial tasks and enhance their contribution to the

organisation.

Changes within the office environment have resulted in the roles and responsibilities of executive

secretaries/assistants, PAs and senior administrators moving closer to that of their managers, resulting

in new challenges, the adoption of certain managerial tasks and increased career opportunities. In these

new roles, today’s senior office professionals are challenged to offer additional support to their teams and

managers by demonstrating an understanding of the business environment and the aims and objectives of

their organisation.

This comprehensive three-day workshop offers Office Professionals the opportunity to develop and practise

the management and business skills required to ensure their confidence in the workplace.

Course Objectives

The Principles of Management

Becoming a senior team player.

Thinking for your manager.

Planning, goal-setting, achieving targets and monitoring performance.

Time management, organisational skills, prioritising, effective use of resources

and delegation management.

The ins and outs of business issues.

Tel: 0860 111 446 | Fax: 021 782 - 5447 | [email protected] | www.dmstraining.co.za


Introduction

Effective Communications

Efficient communication and presentation skills.

Producing the perfect report.

Information gathering for meetings and briefings.

Representing your manager.

Developing Your Leadership Skills

Different leaders have different styles - learn how to recognise them.

Be conscious of how different leadership styles impact on staff.

Know how to overcome adversity and offer successful solutions.

Encourage management delegation.

Develop your own role and profile.

Creating Powerful Teams

Identify your own role and recognise the strengths in others.

Find out the pros and cons of People Management.

Recognise the characteristics of successful teams.

Participate in analysis and feedback.

Project Management

Key elements of project management.

Setting objectives.

Planning ahead for successful projects.

Overcoming obstacles and taking corrective measures.

Self-development Within the Workplace

Raising your profile confidently and quickly.

Recognising and overcoming personal barriers.

Taking control of new challenges with confidence.

Keeping pace with your own goals and recognising development opportunities.

Personal Development

Creating your action plan.

The importance of networking to accelerate your growth.



Introduction

8:30 – 10 :00

Module 1 – Management activities involved in

running a successful business

THE ORGANISATION

Business vision and mission

Business acitivities

Business environment

Business structure

Business culture and climate

MANAGEMENT FUNCTIONS

Business functions

MANAGING RESOURCES

Types of resources

Assigning human resources

Resource contingency planning

10:00 – 10:15 - Tea/Coffee and biscuits

10:15-12:00

Module 2: Basic activities involved in the

management process

THE MANAGEMENT PROCESS

Fundamental management activities

Planning

Organising

Leading

Controlling

Planning

The planning process

Using plans and schedules to plan

Personal time management for the busy manager

Planning to apply the budget function

12:00 – 13:00 - Lunch

13:00-14:30

Organising

The organising process

Benefits of organising

Leading

Leadership definition

Situational leadership styles

Adapting leadership styles

Controlling

The controlling process

The focus of control

14:30-14:45 - Tea/Coffee and refreshments

14:45-16:00

Module 3: Management tasks

ROLE OF THE MANAGER

Management skills

Perfecting your management skills

MANAGEMENT TASKS – Decision making

The decision making task

Factors influencing decision outcomes

Problem solving

The problem solving process

The decision-making process

Group decision making



Day One

8:30 – 10 :00

Module 3: Management tasks -

communication

The communication task

Process of communication

Purpose of communication

Communication channels

Communicating in diverse cultures

Barriers to communication

Verbal and written communication

Creating verbal or written communications

Composing and presenting written

communication


10:15-12:00

The communication task continues

Composing and presenting verbal

communication

Communication styles

Presentations

Using communication in a business environment

Informal and unofficial communication

Personal communication in a team

Handling conflict communication

Resolving conflict

Module 3: Management tasks – building trust

The trust building task

Factors for distrust

Effective communication builds trust

Building trust relationships

12:00 – 13:00 - Lunch

13:00-14:30

Module 3: Management tasks – coordination

The coordination task

Promoting coordination


14:45-16:00

Module 3: Management tasks - motivation

The motivation task

Hersberg’s two factor model/motivation-hygiene

theory

McGregor’s theory X and theory Y

Vroom’s expectancy theory

Implications of motivation theories for managers

Steps to motivation



Day Two

8:30 – 10:00

Module 3: Management tasks – delegation

The delegation task

Guidelines for effective delegation

Approaches to delegation

Process of delegation

Delegation, authority, accountability and

responsibility

Tasks you should not delegate


10:15-12:00

Module 3: Management tasks – discipline

The discipline task

The disciplinary code and procedure

Reasons for dismissal

Disciplinary guidelines

The disciplinary hearing

Grievance procedures

12:00 – 13:00 - Lunch

Module 3: Management tasks – evaluation

The evaluation task

Managing employee performance process

Performance appraisals

Managing the problem performer


14:45-16:00

Applying management functions

Applying the management functions to staff

Management functions

Mangement activities

Management tasks

Applying the management functions in an

organogram

Organogram

Applying the role of a team leader

Team leader’s pocket guide



Day Three

RONEL COETSER

EDUCATION AND QUALIFICATIONS

[Matriculated 1972] Erasmus Hoerskool Bronkhorstspruit Mpumalanga

1973-1975 Education Teachers Training College

Teaching Diploma

1976-1977 Rand Afrikaans University

Child/Parent counseling (Department of Welfare)

1978-1980 South African Stock Exchange

Mathison & Hollidge

In house training, stock broker

1979-1980 University of Witwatersrand

Fine Arts Diploma

(Portfolio: Consultant fine arts investments)

WORK EXPERIENCE

1978-1983 Mathison & Hollidge (Johannesburg)

Consultant fine arts investments

World class art brokers (art gallery and art brokers)

1984-1989 Quality Foods Supermarket( Pretoria)

Owner / partner

Supermarket,bakery and Take-away

1990-1993 Station Café and Take-away

Owner / partner



Course Presenter

1994-2001 Department of Foreign Affairs SA (Pretoria)

Consultant fine arts

President South African Arts Congress

Chairperson Pretoria Forum Arts & Culture

Izindali African Shop (Owner)

2002-2005 Sacred Spaces (Pretoria)

Lavender and Herb farm, nursery (Owner)

Cookery School and Farm-shop

2006-2009 Addo garden Centre

Manager

Responsibilities:

• Purchases

• Sales and strategies

• Marketing External & Internal

• Staging & Exhibits

• Market Research

• Stock Keeping (Quality control)

• Landscaping

• Human Resources

• Presentations

• Training

• Client relations

INTERESTS AND ACTIVITIES

Plants, Medicinal Plants, Alternative Healing, Essential oils, Distillation and Reading.

HOBBIES

Projects Leader: Development of garden for blind

Blind SA



Course Presenter

How to Register?

Should you wish to book on this course, please make the following choices and fill in the

Registration form on the next page and fax to 021 782 5447 or email to

[email protected]

Pretoria

The Manhattan Hotel

29 - 31 May 2012

Cape Town

The Premier Hotel

12 - 14 June 2012

Durban

The Protea Hotel

Pietermaritzburg

The Protea Hotel

Bloemfontein

The Protea Hotel

Mpumalanga

The Protea Hotel

Mmabatho

The Protea Hotel

Mafikeng

The Protea Hotel

Polokwane

The Protea Hotel

Kimberley

The Protea Hotel

Office Management

The MORE you book the CHEAPER the PRICE

1 del - R 4990 ex VAT 5+ del - R 4390ea (Ex Vat)

3+ del- R 4690ea (Ex VAT ) 10+ del - R 4090ea (Ex VAT)

Our Special Offer to you

Book before the 13/4/2012 and receive 10% discount

Book before the 27/4/2012 and receive 5 % discount

Book before the 11/5/2012 and receive a 2% discount NB: any bookings after the 11/05/2012 will not receive a discount

Venue & Dates

Fees & Pricing Structure

Course & Venue Selection ( Please See Previous Page for Venue, Date & Pricing Options)

Course Name:

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Terms & Conditions

Fees include complete program & refreshments – Payment is due 7 days from date of invoice – Seats are on a first come first serve basis – The fee does not include accommodation or airfares – All intellectual property rights in all material produced or distributed by DIRECT MANAGEMENT SOLUTIONS in connection with this event is reserved and any publication or distribution thereof is prohibited – In the event of cancellation, DIRECT MANAGEMENT

SOLUTIONS will issue a credit voucher valid for 12 months from date of issue – DIRECT MANAGEMENT SOLUTIONS will be able to mitigate any losses up to 50% of the total contract value – All cancellations to be in writing and addressed to the Chief Financial Officer no later than 14 days prior to the event –

No cash refunds will be considered, however delegate substitutions are welcome – In the event that DIRECT MANAGEMENT SOLUTIONS cancels the event, it reserves the right to transfer this booking to an alternate event – All speakers and topics are confirmed at the time of going to press, however

DIRECT MANAGEMENT SOLUTIONS reserves the right to alter this program without prior notice – Should the event for any reason beyond the control of DIRECT MANAGEMENT SOLUTIONS be cancelled, the client indemnifies DIRECT MANAGEMENT SOLUTIONS from any and all costs, damages and expenses, including legal fees, which are incurred by the client, however DIRECT MANAGEMENT SOLUTIONS shall endeavour to reschedule such an

event timeously – This agreement is binding and shall be governed by the laws of South Africa.

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Banking Details

Direct Management Solutions

Standard Bank

Account #: 050817787

Branch: Fish Hoek - 036 009

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Vat Registration #: 4390230409

Company Registration #: 2004/012612/23

Services Seta Accreditation #: 2643

Office Management Please return signed registration form to 021 782 5447

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Office Management - dmstraining.co.za€¢ Contribute confidently and become your manager’s right-hand representative at meetings. ... • Extend your self-management skills