Offerings for Higher Education

TECHNOLOGY ADVENTS IN HIGHER EDUCATION

Mohit S Phogat

Mohit Phogat | 9654482929 | [email protected]

Constituent Relationship Management

Social Connect

Student Lifecycle Management

Learning Management System | Collaborative Tools

Aspects Included


CONSTITUENT EXPERIENCEEngage with applicants, students, and alumni with highly personalised information

• Ensure a unified, consistent customer service with a single, consolidated view of all relevant customer data for your customer service team

• Automate more customer interactions & decrease customer service costs• Offer customers a range of communication channel options including web portals, phone calls, social and

live chat sessions.• Ensure timely and accurate performance analysis and report generation with built-in business analytics

modules• Continuously improve customer satisfaction through integrated surveys and customer satisfaction

assessments

Provide a consistent customer experience across channels and service modes

1 2 3Offer service choice with personalised assistance for any interaction

Engage with customers how they choose—anytime, anywhere, anyway


CX | Personalized Experience, Across channels

WebExperience

DirectExperience

SocialExperience

Contact CenterExperience

Email

Mobile Social Web

Phone

Self-Service

Events

Co-BrowseChat


CX | CORE BENEFITS

• Streamline Student Enquiries• Reduce abandoned calls to main enquiry phone line• Provide consistency of information provided to students by phone and email

• Enhance Student Experience • Streamline admission process• Effective management of student engagement

• Increase enrolments• Improve operational efficiencies within Current Students


SOCIAL CONNECT | LISTEN, ENGAGE, PUBLISH

LISTEN

ANALYSIS

• Track relevant conversation from across the web using keyword queries and filters.• View all the messages in real-time stream to the system.• Filter messages using social media filters.• Multiple language tracking and sentiment analysis

• View the trend in the buzz and segment the conversations into different units.• View the most active platforms and best time to engage.• Use social media filters to slice and dice the data. • Discover the key trending topics and keywords.• Export reports and share with other team members.• Compare and benchmark against your competition.

IDENTIFY• Identify all the influencers on Twitter and Facebook for your institutes and engage with them.• Sort influencer’s with respect to their followers and followings.• View profile details of the influencers and their updates.


SOCIAL…

PUBLISH• Schedule Post across the channels and view in calendar form.• View/Edit any post and re-scheduled them.

CAMPAIGN• Ability to view all the campaign stats in one screen.• Ability to view the complete analysis of the campaign in a single report.• Ability to customise the scores present in the campaign to fit your purpose.

INSIGHTS

• Ability to view analytical reports for Twitter Channel, Facebook Pages and LinkedIn groups.

• Ability to track competition’s channels and create comparative reports.• Reports will contains details on activities, engagement, impressions etc.

SOCIAL CUSTOMER

SERVICE

• Dedicated interface for customer agents to view all the assigned cases and respond to them.• Customer agents can access all the details about the case and the history from the interface itself.• Customer agents can work on focused mode called “Play Mode” to close cases efficiently.


Academics

Student information system streamlines and automates academic and administrative functions, including admissions, academic records, scholarship, accounting/billing, housing, student accounts & fee management, career services, and institutional reporting. The systems include powerful contact manager that enriches access to data and communicates tasks and alerts across departments and campuses.

Informed Decision-making

From interactive dashboards that transform data into actionable intelligence, to an executive information system that consolidates data from multiple systems and applications inside and outside our solutions.They can now have access to a single version of the truth for making decisions about admissions, enrollment, finances, regulatory compliance, and more.

Traditional & non-traditional (Coaching) program managed under one platformYoung students and career-minded professionals may sit side-by-side in the classroom as well as take classes online. With technology, you can unify campuses and more elegantly manage multiple student ecosystems across classroom, online, blended, and adult education programs. Institutions achieve a complete, real-time picture the ecosystem and can proactively alert students, faculty, and advisors when grades, attendance, student life, finances, or other warning flags appear.

Technology helps institutions rapidly deploy innovative learning environments for online and hybrid programs. Students enjoy Web-based access to course materials and knowledge resources, instructors take advantage of a richer integration that eliminates tedious data-entry tasks such as posting grades, rosters, and drop/adds, and institutions have a proven, cost-effective way to enhance academic services.

Learning Management Systems

STUDENT LIFECYCLE MANAGEMENTNeed to adopt pioneered technology solutions that can help institution like yours work 'smarter' instead of 'harder' to achieve goals - with highly flexible, scalable solutions that grow with you.


LEARNING MANAGEMENT SYSTEMS | COLLABORATIVE TOOLSEnter the new learning paradigm

Traditional Social Learning

Classroom-based Anytime, Anywhere

Curriculum-based Experience-based

Syndicated content Personalised & user-generated content

Teacher/trainer centric Learner centric


Mobile &Web-Access

SecureWeb-access

iPhone &Android Apps

MobileNotifications

CloudDelivery

Insights& Analytics

Leaderboard

EngagementStats

InteractiveReports

GradebookDashboardsReports

LEARNING Systems…Makes learning collaborative & fun, enables users to engage & learn, and drives performance & behaviour

Social & Collaboration

Collaboration Communication Announcement

StructuredSocial Network

Easy & Fun

LearningTools

Assessments &Auto-grading

Rich-grading &Feedback tools

• Photos• Audio• Video• Documents

Course & Course-content