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National School Lunch Program (NSLP)
OFFER VS SERVE & RECOGNIZING A REIMBURSABLE
LUNCH MEAL
Acknowledgment Statement
You understand and acknowledge
the training you are about to receive does not cover the entire scope of the program, and that
you are responsible for knowing and understanding all handbooks, manuals, alerts, notices and guidance as well as any other forms of communication that provide further guidance, clarification or instruction on operating the program.
2
Texas Department of Agriculture
Class Objectives
Implement offer versus serve
Recognize a reimbursable meal at the point-of-service (POS)
3
Texas Department of Agriculture
Class Outline4
Applying the School Meal Standards Lunch Meal PatternsOffer Versus Serve - LunchQuestions and Answers
Texas Department of Agriculture
Key Acronyms
Texas Department of Agriculture5
Acronym Term Acronym TermCN Child Nutrition USDA United States Department of
Agriculture
CNP Child Nutrition Program TDA Texas Department of Agriculture
NSLP National School Lunch Program CE Contracting Entity
SBP School Breakfast Program ESC Education Service Center
FBMP Food-Based Menu Planning HHFKA Healthy Hunger-Free Kids Act
F Fruit IOM Institute of Medicine
V Vegetable DGA Dietary Guidelines for Americans
G Grain RDA Recommended Dietary Allowances
M/MA Meat/Meat Alternate POS Point of Service
OVS Offer Versus Serve SY School Year
CFR Code of Federal Regulations DRI Dietary Reference Intakes
ARM Administrator’s Reference Manual FBG Food Buying Guide
Food-Based Menu Planning Approach
Texas Department of Agriculture
6
Based on the types of and amounts of foods offered for specific age/grade groups
Menus served must meet the dietary specifications as well as the meal pattern requirements
National School Lunch Program
(NSLP) School
Breakfast Program (SBP)
Recognizing a Reimbursable Meal
What are some factors that contribute to successfully recognizing a reimbursable meal?
Intro
Menu
Menu planner plans the menu and meets Federal regulations
Cashier or the Designated Person responsible for counting the meal at the Point of Sale/Service (POS) follows the intent of the menu planner ensures students select a reimbursable meal
Always Check the Food Production Record Prior to Each Meal Service
Texas Department of Agriculture
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Be sure to check the component contribution column Be sure to check the component portion size column
Definitions
Food component— One of five food groups for reimbursable meals
Food item— A specific food offered within the five food
components
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Texas Department of Agriculture11
Food ComponentsFruits (F)
Vegetables (V)
Grains (G)
Meat/Meat Alternates (M/MA)
Milk
Meal-Specific Food Components
5 components: Meat/Meat Alternate Grains Fruits Vegetables Milk
3 components: Fruits Grains Milk
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Texas Department of Agriculture
Lunch Breakfast
Texas Department of Agriculture13
What are the food item(s)? The menu item(s)? The food components?
Food items:• 100% Whole wheat
bread• Green-leaf lettuce• Tomato slices• Sliced turkey• Provolone cheese
Menu item:• Turkey sandwich
3 Components:• Grain• Vegetable• Meat/Meat
Alternate
Food Components, Food Items, and Menu Items
012
Reminder: A reimbursable meal offers all the componentsrequired per meal pattern (lunch or breakfast).
Texas Department of Agriculture | Revised 04/27/2018
NSLP: The Meal Patterns
FOOD COMPONENTS, FOOD ITEMS, AND MENU ITEMS
(Use the group discussion to answer the questions about the followingturkey sandwich.)
Q: What are the food items?
Q: The menu item?
Q: The food components?
NOTES:
MEAL-SPECIFIC FOOD COMPONENTS
LUNCH BREAKFAST1.
2.
3.
4.
5.
1.
2.
3.
Meal-Specific Food Components
5 components: Meat/Meat Alternate Grains Fruits Vegetables Milk
3 components: Fruits Grains Milk
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Texas Department of Agriculture
Lunch Breakfast
Age/Grade Groups
Grades K-5 6-8 9-12
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Texas Department of Agriculture17
K-5 350-500 calories
9-12450-600 calories
6-8400-550 calories
K-5 550-650 calories
9-12750-850 calories
6-8600-700 calories
Breakfast K-12450-500 calories
Lunch K-8600-650 calories
Age/Grade Group Overlap
Module : Applying the School Meal Standards
Topic : Offer Versus (vs.) Serve - How it works
Texas Department of Agriculture18
What is Offer vs. Serve?
Texas Department of Agriculture
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Offer vs. Serve (OVS) allows students to choose food items based on the offered items that students prefer to eat.
Offer vs. Serve Advantages
Texas Department of Agriculture
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Reduces plate waste
Lowers food costs
Why should I implement offer
versus serve?
Who Needs to Implement Offer vs. Serve?
Lunch meal service for high school (9-12)
Lunch meal service for grades K-5 & 6-8
Lunch meal service for RCCI children of allages
Breakfast meal service for children of all ages
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Texas Department of Agriculture
Required Optional
Texas Department of Agriculture22
Full required components must be available for
children to choose from
Children may refuse some food components or
food items
Reimbursable meals must include a fruit, vegetable or fruit/vegetable combination
equal to ½ cup
How Does Offer vs. Serve Work?
Unit Price Reimbursable Meals
OVS does not affect the meal’s unit price Three, four, or five components selected for lunch,
same unit price Three or more food items selected for breakfast,
same unit price
Offer vs. Serve GuidelinesLunch Breakfast
What must CEs offer? 5 full components At least 4 food items (CE’s must offer 3 full components)
What are the required component groups?
M/MA, G, F, V, Milk G, F, Milk
What must a child take? 3 of the 5 components 3 of 4 food items
What must a child take for a meal to qualify as reimbursable?
Minimum of ½ cup F, V, or F/V combo + 2 additional components (full amount)
Minimum of ½ cup F, V, or F/V combo + 2 additional food items
Example (Grade 9-12) Meal offering: turkey (2 oz.), roll (2 oz.), peaches (½ cup), grapes (½ cup), mashed potatoes (1 cup), choice of milk (8 oz.)Reimbursable meal example: turkey (2 oz.), roll (2 oz.), peaches (½ cup)
Meal offering: 2 sls. of toast ( 2 items ), ½ c fruit juice (1item), ½ c pears (1 item), choice of milk (1item)Reimbursable meal examples: • Waffle, pears and milk • Toast and pears• Waffle, toast, pears
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Identifying Reimbursable Meals
Texas Department of Agriculture
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Identify content of reimbursable meal
near or at beginning of serving line(s)
OVS Signage
Must contain the USDA statement on or near the beginning of the service line.
26
OVS Signage27
012
Texas Department of Agriculture | Revised 04/27/2018
NSLP: The Meal Patterns
WHO NEEDS TO IMPLEMENTOFFER VS. SERVE?Directions: Circle True or False.
True or False CEs that offer meals to student in K-5 must use Offer vs. Serve (OVS) in meal service.
True or False CEs that only offer breakfast must use Offer vs. Serve (OVS) in meal service.
True or False All RCCIs must use Offer vs. Serve (OVS) in meal service.
HOW DOES OFFER VS. SERVE WORK?
Directions: Circle True or False
True or False While OVS allows children to refuse parts of the reimbursable meal, CEs must always offer the fullamounts of each component for children to choose from.
True or False Students may refuse some food components offered but they must always select at least a ½ cup offruit or vegetables or ½ pint milk.
Directions: Circle True or False.
True or False Students must always take the G, M/MA and milk components in the full minimumcomponent amount to credit towards the reimbursable meal.
Module: Applying the School Meal Standards
Topic : Lunch Meal Patterns & OVS
Texas Department of Agriculture29
Lunch Meal Components
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5 Components:
Fruits (F)
Vegetables (V)
Grains (G)
Meats/Meat Alternates (M/MA)
Milk
*To reach the total weekly required amount of vegetables.*Weekly maximums for Grains waived indefinitely*Weekly maximums for Meat/ Meat Alternates waived indefinitely. 31
Lunch Meal Pattern
Grades K-5 Grades K-8 Grades 6-8 Grades 9-12
Meal Pattern Component Amount of Food Per Week (Minimum Per Day)
Fruits (cups) 2 ½ (½) 2 ½ (½) 2 ½ (½) 5 (1)
Vegetables (cups) 3 3/4 (3/
4 ) 3 3/4 (3/
4 ) 3 3/4 (3/
4 ) 5 (1)
Dark green 1/2 1/2 1/2 1/2
Red/orange 3/4 3/4 3/4 1 ¼
Beans and peas (legumes) 1/2 1/2 1/2 1/2
Starchy 1/2 1/2 1/2 1/2
Other 1/2 1/2 1/2 3/4
Additional vegetables* 1 1 1 1 ½
Grains (oz. eq.) 8-9* (1) 8-9* (1) 8-10* (1) 10-12* (2)
Meats/meat alternates (oz. eq.) 8-10* (1) 9-10* (1) 9-10 *(1) 10-12* (2)
Fluid milk (cups) 5 (1) 5 (1) 5 (1) 5 (1)
Other Specifications: Daily Amount Based on the Average for a 5-Day Week
Min-max calories 550-650 600-650 600-700 750-850
Saturated fat (% of total calories)
< 10 < 10 < 10 < 10
Sodium Target 1 SY 2014-15 (mg) Current regulation < 1230 < 1230 < 1360 < 1420
Trans fat (g) Nutrition label or manufacturer specifications must indicate zero grams of trans fat per serving which indicates < 0.5 g of trans fat.
Texas Department of Agriculture
Fruits (Lunch)
Texas Department of Agriculture
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Lunch Meal Pattern (Fruit)
GradesK-5
Grades 6-8
Grades9-12
Meal Pattern Amount of Food Per Week (Minimum Per Day)
Fruits (cups)
2 ½ (½) 2 ½ (½) 5 (1)
Types of Fruit (Breakfast & Lunch)
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Fruit selections include fruits that areFresh Frozen Canned (water, juice, light/extra light syrup)Dried FruitFull-Strength Juice/100% Fruit Juice
Crediting of Fruits (Breakfast &Lunch)
Texas Department of Agriculture
34
Tip: If in doubt, use the Food Buying Guide for School Meal Programs.
Fruit Type (1/8 cup minimum creditable amount)
How to Credit? Example
Fresh Frozen or Canned Fruit Volume as served 1 cup = 1 cup
Fruit Juice Volume as served ½ cup = ½ cup
Dried Fruit Twice the volume as served
¼ cup = ½ cup
Pureed Fruit (in smoothies)* Volume as served ½ cup = ½ cup
*Credits as fruit juice
Limits on Fruit Juice
Texas Department of Agriculture
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No more than half of the weekly offerings over the week may be in the form of 100% full-strength juice
50%50%
Fruit Offerings Per WeekWhole Fruit 100% Fruit Juice
Vegetables (Lunch)
Texas Department of Agriculture
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Lunch Meal Pattern
GradesK-5
Grades6-8
Grades 9-12
Meal Pattern Component Amount of Food Per Week (Minimum Per Day)Vegetables (cups) 3 ¾ (3/4) 3 ¾ (3/4) 5 (1)
• Dark green 1/2 1/2 1/2• Red/orange 3/4 3/4 1 ¼
• Beans/peas(legumes)
1/2 1/2 1/2
• Starchy 1/2 1/2 1/2
• Other 1/2 1/2 3/4Additional vegetables from any subgroup to reach total
1 1 1 ½
Types of Vegetables (Lunch)
Texas Department of Agriculture
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Fresh FrozenCannedFull-Strength Juice
Vegetable selections include vegetables that are:
Texas Department of Agriculture38
Vegetable Subgroups (Lunch)Dark Greens• For example, broccoli, collard greens, spinach
Red/Orange• For example, carrots, sweet potatoes, tomatoes
Beans/Peas (Legumes)• For example, kidney beans, lentils, chickpeas
Starchy• For example, corn, green peas, white potatoes
Other• For example, onions, green beans, cucumbers
Crediting of Vegetables (Lunch)
Texas Department of Agriculture
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Vegetable Type (1/8 cup minimum creditable amount)
How to Credit? Example
Fresh, Frozen or Canned Vegetables
Volume as served 1 cup = 1 cup
Raw Leafy Salad Greens(Spinach, Romaine Lettuce, Green Leaf Lettuce, etc.)
Half the volume as served 1 cup = ½ cup
100% Vegetable Juice Volume as served ½ cup = ½ cup
Tomato Paste Twice the volume as served ¼ cup = ½ cup
Tip: If in doubt, use the Food Buying Guide for School Meal Programs.
Grains (Lunch)
Texas Department of Agriculture
40
Lunch Meal Pattern (Grains)
Grades K-5 Grades 6-8 Grades 9-12
Meal Pattern Amount of Food Per Week (Minimum Per Day)
Grains (oz. eq.) 8-9 (1) 8-10 (1) 10-12 (2)
Types of Grains
Texas Department of Agriculture
41
Grain selections include:Breads Cereal GrainsReady-To-Eat (RTE) CerealsPastaCrackers
What is a Whole Grain?
Texas Department of Agriculture
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A whole grain is a grain that consists of the whole seed grain or kernel. A whole grain contains the bran, germ and endosperm.
Whole Grain-Rich Requirement
Texas Department of Agriculture
43
50% of all grains offered at lunch and breakfast must be whole grain-rich as defined by USDA.
Grains Offered
Whole Grain-Rich50% of offerings
Texas Department of Agriculture44
Whole grain is
the primary
ingredient by weight
or the primary
grain ingredient by weight.
The product
contains ≥ 8 grams of whole grain per oz. eq.
The product
packaging displays
one of the FDA-
approved whole-
grain label claims.
The product
contains a valid CN
Label crediting oz. eq. grains.
If any of the following is true then your product contains whole grains that equal at least 50 percent of the grains in the product:
Back
Whole Grains in Non-Mixed Dishes vs. Mixed Dishes
Texas Department of Agriculture
45
Non Mixed Dishes Breads Cereals
Mixed Dishes Pizza Burrito
Maximum of two ounces of creditable grain-based desserts allowed at lunch per school week
Grain-Based Desserts (Lunch)46
Texas Department of Agriculture
Meat/Meat Alternates (Lunch)
Texas Department of Agriculture
47
Lunch Meal Pattern (Meat/Meat Alternates)
GradesK-5
Grades6-8
Grades9-12
Meal Pattern Amount of Food Per Week (Minimum Per Day)
Meat/Meat Alternates (oz. eq.)
8-10 (1) 9-10 (1) 10-12 (2)
Types of Meats/Meat Alternates
Texas Department of Agriculture
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Meat/meat alternates selections includeLean/extra-lean meat, poultry, and seafoodEggsTofu/soy productsBeans/peasCheese/yogurtNuts/seeds
Lunch Meal Pattern (Milk)Grades
K-5Grades
6-8Grades
9-12Meal Pattern Amount of Food Per Week (Minimum Per Day)
Fluid milk (cups) 5 (1) 5 (1) 5 (1)
Milk (Lunch)
Texas Department of Agriculture
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Types of Milk (Lunch)
Texas Department of Agriculture
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Must offer at least two choices
Reminder: Schools are not allowed to offer 2% or whole milk.Reminder: One choice of milk must be unflavored.
Unflavored Milk Flavored MilkFat-free Fat-free
1% Low-fat 1 % Low-fat
What must be offered in NSLP
5 components FruitsVegetablesGrainsMeat/Meat AlternateMilk
OVS for NSLPWhat Must be Taken
Must take at least 3 of 5 components
Must take at least ½ cup serving of the fruit or vegetable component
Must take the full components of the Meat/Meat Alternate, Grains and Milk to count toward a reimbursable meal
OVS Sample Menu
Baked Chicken OR Salisbury Steak(2 oz M/MA) (2 oz M/MA)
Carrot Coins (½ c)Spinach Salad (½ c)
Fresh Strawberries (½ c)Pineapple Tidbits (½ c)Brown Rice (1 oz eq G)Wheat Roll (1 oz eq G)
Choice of Milk
Grades 9 - 12
OVS Sample Menu
Baked Chicken OR Salisbury Steak(2 oz M/MA) (2 oz M/MA)
Carrot Coins (½ c)Spinach Salad (1c)
Fresh Strawberries (½ c)Pineapple Tidbits (½ c)Brown Rice (1 oz eq G)Wheat Roll (1 oz eq G)
Choice of Milk
Grades 9 - 12
OFFER VS SERVE ACTIVITYLUNCH
Macaroni & Cheese (2 oz G)Baby Carrots (¾ cup V)Small Red Apple (½ cup F)
Selected for OVSLunch #1Grade K–5Menu Offered
Chicken Nuggets (2 oz M/MA, 1 oz G) Macaroni & Cheese (2 oz G)Baby Carrots (¾ cup V)Small Red Apple (½ cup F)Variety of Milk (½ pt )
Reimbursable? Y or N Reimbursable? Y or N
Selected for OVSCheese Pizza(2 oz MMA, 2 G, 1/8 c V)½ c Tossed Salad (¼ c V)½ c Seasoned Corn½ c Watermelon½ pt Variety of Milk
Lunch #2Grade K – 5 Cheese Pizza
(2 oz MMA, 2 G, 1/8 c V)½ c Tossed Salad (¼ c V)
Menu Offered
Reimbursable? Y or N Reimbursable? Y or N
1cup Tossed Salad (½c V)
Cheese (1 oz MMA)Baked Potato (½ c V)
Lunch #3Grade 6 – 8
Selected for OVSMenu Offered
Cheese Cubes (1 oz M/MA)1 cup Tossed Salad (½ c V)Baked Potato (½ c V)Watermelon Wedge (½ c F)Dinner Roll (2 oz G)Variety of Milk(½ pt)Reimbursable? Y or N Reimbursable? Y or N
Baby Carrots (½ c V)Green Beans (½ c V)½ cup Rice (1 G)Macaroni & Cheese (1 G)
Lunch #4Grade 6 – 8Roasted Chicken
Steamed Rice (1 G)Macaroni & Cheese (1 G)Baby Carrots (½ c V)Green Beans (½ c V)Fresh Strawberry Cup (½ c F)Variety of Milk (½ pt)
Menu Offered Selected for OVS
Reimbursable? Y or N Reimbursable? Y or N
1 Beef Taco(1 oz MMA, 1 G, ¼ c V)Refried Beans (½ c V)Sweet Corn (½ c V)8 oz Fat Free Milk
Lunch #5Grade 9 – 122 Beef Tacos
(2 oz MMA, 2 G, ¼ c V)Refried Beans (½ c V)Sweet Corn (½ c V)Fresh Orange Smiles (½ c F)100% Fruit Juice Punch (½ c F)Variety of Milk (½ pt)
Menu Offered Selected for OVS
Reimbursable? Y or N Reimbursable? Y or N
Lunch #6 Grade 9 – 12 Turkey & Cheese Hoagie
(2 oz MMA, 3 G, ¼ c V)Orange Juice (½ c F)Carrot Sticks (½ c V)Fresh Pear (½ c F)Baked French Fries (½ c V)8 oz Fat Free Milk
Turkey & Cheese Hoagie(2 oz MMA, 3 G, ¼ c V)Baked French Fries (½ c V)Carrot Sticks (½ c V)Fresh Pear (½ c F)4 oz Orange Juice (½ c F)8 oz Fat Free Milk
Menu Offered Selected for OVS
Reimbursable? Y or N Reimbursable? Y or N
Texas Department of Agriculture62
Texas Department of Agriculture63
Question #1
Lunch Menu Grades K-5Turkey w/gravy 2 oz. eq. m/ma
Grilled cheese sandwich 1 oz. eq. m/ma + 2 oz. eq. g
Mashed potatoes 1 cup (may take ½ cup)
Whole banana ½ cup
Whole grain roll 1 oz. eq. g
Milk 1 cup
The child selects….
Grilled cheese sandwich 1 oz. eq. m/ma + 2 oz. eq. g Mashed potatoes ½ cup vMilk 1 cup
Is this a reimbursable meal?
Texas Department of Agriculture64
Question #2
Lunch Menu Grades K-5Whole grain pasta
½ cup (1 oz. eq. g)
Meat sauce 2 oz. eq. m/ma + ¼ cup of v
Broccoli cuts ½ cup
Sliced peaches ½ cup
Romaine lettuce 1 cup
Milk 1 cup
The child selects….
Whole grain pasta1/2 cupRomaine lettuce1 cupSliced peaches½ cup
Is this a reimbursable meal?
Texas Department of Agriculture65
Question #3
The 10th grade child selects….
Hamburger Patty 2 oz. eq. m/maWhole Grain Bun 2 oz. eq. gLettuce Salad½ cup (credits as ¼ cup)
Is this a reimbursable
meal?
Texas Department of Agriculture66
Question #4
Lunch Menu Grades K-5Chicken nuggets 5 pieces (2 oz eq. m/ma + 1 oz. eq. g)
Bean & Cheese Tostada 1 each (2 oz eq. m/ma + 1.5 oz. eq. g)
Shredded Lettuce ½ cup
Whole Kernel Corn ¼ cup
Fresh Orange ½ cup
Mixed fruit cup ½ cup
Milk 1 cup
The child selects….
Chicken nuggets5 piecesMixed fruit½ cupMilk1 cup
Is this a reimbursable
meal?
Texas Department of Agriculture67
Question #5
Lunch Menu Grades 9-12Cheese pizza 1 slice (2 oz. eq. g +
1 oz. eq. m/ma)
Cheese stick (1-2 sticks)
1 stick (1oz. eq. m/ma)2 stick (2 oz. eq. m/ma)
Carrot sticks ½ cup
Lettuce salad 1 cup
Peaches ¼ cup
Orange slices ½ cup
Strawberries ¼ cup
Milk 1 cup
Meal #1Cheese pizza –1 sliceMilk –1 cup
Meal #2Lettuce salad –1 cupCheese stick – 2 sticksMilk –1 cup
Meal #3Lettuce salad –1 CupPeaches –¼ CupMilk –1 cup
Meal #4Cheese pizza -1 slicePeaches –½ cupCheese stick –1 stick
Which meals are reimbursable?
Texas Department of Agriculture68
Question #6
Lunch Menu Grades K-5Hamburger w/wholegrain bun
2 oz eq. m/ma + 1.5 oz. eq. g)
Roasted sweetpotatoes
½ cup
Fresh grapes ¼ cup
Apple crisp 1 piece (¼ cup f + 0.75 oz. eq. g)
Milk 1 cup
The child selects….
Hamburger pattyno bunFresh grapes ¼ cupApple crisp 1 piece
Is this a reimbursable
meal?
Texas Department of Agriculture69
Question #7
Lunch Salad Bar Menu Grades 9-12Romaine lettuce 1 cup
Spinach 1 cup
Carrots 1/8 cup
Broccoli florets 1/8 cup
Tomatoes 1/8 cup
Cauliflower 1/8 cup
Red peppers 1/8 cup
Cucumbers 1/8 cup
Garbanzo beans 1/8 cup
A child selects….
Milk-1 cupPeaches- ½ cup
AND
Romaine lettuce1 cup Broccoli1/8 cup Tomatoes 1/8 cup Carrots1/8 cup
Is this a reimbursable meal?
Texas Department of Agriculture70
Question #8
Lunch Salad Bar Menu Grades 6-8Romaine lettuce 1 cup
Spinach 1 cup
Carrots 1/8 cup
Broccoli florets 1/8 cup
Tomatoes 1/8 cup
Cauliflower 1/8 cup
Red peppers 1/8 cup
Cucumbers 1/8 cup
Garbanzo beans 1/8 cup
A child selects….
Milk-1 cupPeaches- ½ cup
AND
Romaine lettuce1 cup Broccoli1/8 cup Tomatoes 1/8 cup Carrots1/8 cup
Is this a reimbursable meal?
Texas Department of Agriculture71
Question #9
Lunch Menu Grades 9-12Chicken nuggets 5 pieces (2 oz eq. m/ma + 1 oz. eq. g)
Bean & Cheese Tostada 1 each (2 oz eq. m/ma + 1.5 oz. eq. g)
Hawaiian roll 1 oz. eq. g
Shredded Lettuce ½ cup
Whole Kernel Corn ¼ cup
Fresh Orange ½ cup
Mixed fruit cup ½ cup
Milk 1 cup
The child selects….
Chicken nuggets5 piecesMixed fruit cup½ cup
Is this a reimbursable
meal?
Texas Department of Agriculture72
Question #10
Lunch Menu Grades K-5Cheesy broccoli soup 1 cup (1 oz eq. m/ma + ¼ cup v)
Crackers 1.5 oz. eq. g
Chilled pears ½ cup
Baby carrots ¼ cup
Green beans ¼ cup
Milk 1 cup
The child selects….
Cheesy broccoli soup1 cupBaby carrots¼ cupMilk1cup
Is this a reimbursable meal?
Acknowledgment Statement
You understand and acknowledge
the training you have completed does not cover the entire scope of the program, and that
you are responsible for knowing and understanding all handbooks, manuals, alerts, notices and guidance as well as any other forms of communication that provide further guidance, clarification or instruction on operating the program.
73
Texas Department of Agriculture
Congratulations, You’ve Completed Training!!!
75
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech
disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: [email protected].
This institution is an equal opportunity provider.Texas Department of Agriculture75