OFFER OF EMPLOYMENT -version 2 LETTER OFFER.docx

OFFER OF EMPLOYMENT

October 27, 2014

MR. JEYSON SALANDRON Cebu City

Dear Mr. Salandron,

We are pleased to offer you employment with CRMWorks ASIA Inc. (the Company) for the position of BPO Operations Manager commencing October 27, 2014.

This offer is made to you on the following terms and conditions:

I. COMMENCEMENT AND PROBATION

a. You shall be on probation for a period of three (3) months commencing on your first day of work with the Company. During your probationary period, you will be working with us on a trial basis to determine your fitness for regularization.

b. On the 2nd and 3rd month of your employment, a performance appraisal will conduct by the human resources, your immediate supervisor and the client, to determine your eligibility for regularization based on the following criterion: your performance, attitude, skills and other employment related attributes and characteristic.

c. The Company may terminate your employment, even prior to the expiration of your

probationary period, for any just and authorized causes provided by existing law, or if you fail to meet reasonable standards of satisfactory performance. In such event, you will be entitled to collect only your salary up to the end of working hours of the last day of your actual service.

d. Upon favourable evaluation, on or before the end of the probationary period, your employment status will be converted to regular. You will be advised of your regular employment via a written notice.

II. COMPENSATION AND BENEFITS

a. You will receive a monthly base salary of Forty Thousand Pesos (Php 40,000.00), which is equivalent to an annual salary of Four Hundred Eighty Thousand Pesos (Php 480,000.00), half of which is payable no later than the last day of each calendar month.

b. In addition to your gross monthly salary, you will receive additional ten percent (10%) BPO Profit Share.

c. During your Probationary Period you will be entitled to the following:

1. You will also receive the government mandated 13th month pay, which is “one-twelfth “ (1/12) of the total basic salary earned by an employee within a calendar year, on a monthly basis at the end of each month.

CRMWorks ASIA Inc. 2/F Crown 7 Building, Juan Luna Avenue, Mabolo Cebu City 6000 PhilippinesPage 1 of 6

2. You shall be reimbursed for all reasonable and necessary travel and other incidental expenses paid or incurred by you in the performance of your duties. You shall provide Company with original receipts for such expenses.

3. A mobile phone with plan will be provided for business and reasonable personal use.4. Statutory benefits like the SSS, Philhealth & Pag-ibig is automatically given upon joining

the company. 5. Paternity Leave/Maternity; and6. Other benefits and privileges as may be provided for by the Philippine Labor Law.

d. Upon becoming a regular employee after successful completion of your probationary period you will be eligible to receive the following benefit in addition to the above:

1. You will be entitled of an HMO insurance which covers annual physical exam, medical, dental and hospitalization benefits, including accident and death providence benefits. And at the discretion of the CEO, this HMO benefit may be extended to qualified immediate dependents. You can opt for salary deduction to add dependents upon approval of the CEO.

2. A Vacation Leave of 0.5 for every month or 6 days/calendar year.3. A Sick Leave of 0.5 for every month or 6 days/calendar year.

e. CRMWorks ASIA shall provide training and seminars to its employees that will equip them with the right knowledge and skills necessary on the job. These trainings may come in formal or informal setting. Training and learning is ongoing i.e. Webinars, Videos & Sugar Portal.

III. NONDISCLOSURE AGREEMENT

a. You agree to sign Company’s standard Employee Nondisclosure Agreement and Proprietary Rights Assignment as a condition of your employment. We wish to impress upon you that we do not wish you to bring with you any confidential or proprietary material of any former employer or to violate any other obligation to your former employers.

b. You understand that any misrepresentation in this regard may give rise to dismissal for cause from the Company.

IV. POSITION | DUTIES & RESPONSIBILITIES

a. You will be directly reporting to Mr. David A. Gill, our CEO. During the course of your employment with the employer as the BPO Operations Manager, you will learn to carry out such functions but not limited to the following:

Purpose of Position:

You will take responsibility for the day to day running of the department, to achieve KPI’s and SLA’s. Through effective management of Team Leader and agents and to deliver a proactive, flexible, customer-focused and results driven environment. Building effective working relationships with other departments providing technical and operational support to the Call Center and to the business as a whole.

Main Responsibilities:

To produce a profitable business unit thru the achievement of KPI's and SLA's.CRMWorks ASIA Inc. 2/F Crown 7 Building, Juan Luna Avenue, Mabolo Cebu City 6000 Philippines

Page 2 of 6

• Promote a strong customer service and sales culture based on Company strategy, standards and policies.• Lead, manage, and develop a team, setting and encouraging high standards of performance and professionalism, in line with SLA’s and KPI’s set.• Advising clients on products and services available.• Keep abreast of changes in the Call Center industry and provide recommendations to the Management, where relevant.• Maintaining up-to-date knowledge of industry developments and involvement in networks.• To create and manage a staff development process for operations to enable the management to deliver effective succession planning.• Audit processes and provide recommendations to the management, to ensure required adherence and feasibility of potential improvements.• Analyze staffing numbers and workflows to ensure efficient utilization of resources.• Proactively investigate and respond to any instances of potential fraudulent internal and/or external activities, reporting outcomes to the Management.• To take responsibility for productivity, quality and resourcing which will assist the Financial Officer to comply with budget and forecasting and analyzing data against budget figures on a weekly and/or monthly basis.• To work as a team to achieve SLA’s and KPI’s set.• To hold regular 1-on-1’s with direct reports (agents). To work in partnership with the HR to assist in Call Center recruitment, endorses applicants

for hiring.• To ensure your team manages attendance/quality/productivity/attitude of Call Center employees, working in partnership with HR, following relevant company procedures.• To review the performance of staff, identify training needs and plan training sessions.• To assist Management in carrying out needs assessments, performance reviews and cost/benefit analyses.• Perform other duties commensurate with the role.

b. You will work forty four (40) hours a week from Monday to Friday, exclusive of one (1) hour meal break but is inclusive of two (2) fifteen (15)-minute breaks (part of compensable period).

c. It is also expected that, due to nature of the business, from time to time, you may be required to work occasional additional hours.

d. You agree to perform the duties and responsibilities assigned to you with utmost zeal and devotion, under pain of being cited for gross inefficiency, which is failing to attain work goals and quotas within the allotted reasonable period, producing unsatisfactory results, resulting in a performance rating of average or its equivalent under the Company’s performance appraisal system. You hereby recognize that gross inefficiency is a cause analogous to the just cause for termination from employment.

e. Your duties and responsibilities may change from time to time at management’s discretion according to business needs.

V. COMPANY POLICIES AND PROCEDURES

a. The Company shall provide you with an Employee’s Handbook and you agree to abide by all the Company rules and policies during the course of you employment. In addition, you agree to refrain, during your employment with the Company, from engaging in any activity which is prejudicial to the interests of the Company or which will interfere with the performance of your


job, whether during or outside Company hours, without the prior written consent of the Company. You agree to give immediate notice to the Company of any possible conflict of interest, which you may have.

b. All employees regardless of position/rank must strictly follow EOP (English Only Policy) at all times while inside company premises, during company related activities and including company Skype conversations.

c. A payroll cut-off has been established to enable the payroll staff/officer to compute payment for the days worked, including overtime, holidays and other benefits payment. Services rendered from the period 26th of the previous month up to the 10th of the current month, pay-out will be on the 15th of the month. Services rendered from the 11th up to the 25th, pay-out will be at the 30th of the month.

d. The company adheres to the policy on waste segregation, to strictly follow the rule of disposing our waste, separating the biodegradable from non-biodegradable. Wrap all waste in newspaper before putting it in the bin.

e. The Company constrains its employees to engage in borrowing or lending money.

f. It is the responsibility of the employee to keep yo work station neat and clean, ei. cleaning of tables, pc’s, monitors, drawers & etc..

g. You are required to follow the policy on the daily time in and out at the office. Failure on your part to log in or out w/o valid reason is considered an absent w/o pay. This is being done in order to have a correct and exact time recording for payroll preparation and attendance evaluation purposes.

h. You agree that the company reserves the right to browse and check the company IM Skype account and E-mail account from time to time, whether in random or scheduled.

i. Exploring the internet and using personal mobile phones during working hours for non-business related purposes is strictly prohibited. You can glance through social networking sites and you can use your personal mobile phone during your break periods, lunch break or after office hours.

j. You agree that while employed in the company it is not allowed and acceptable to write or publish any negative attributes about the company, its staff, customers & clients.

k. In case you intend to resign from the Company, you are required to notify the Company at least thirty (30) days prior to the effective date of your resignation. However, it is within the sole discretion of the Company whether or not to accept such resignation be effective earlier than the expiration of said period.

VI. RESTRICTIVE COVENANTS

a. You agree to abide by all the Company rules and regulations. You are required to comply with all the existing and future rules, regulations and policies of the Company as well as those which may hereafter be issued, including but not limited to those governing order and discipline, honesty, safety and security, work assignments and standard operating procedures, use of Company


properties and access to matters of confidentiality, and such other rules deemed necessary in the conduct of our business.

b. You agree to devote all working hours to the Company and refrain, during your employment with the Company, from working for another employer in other business, whether within or outside or your working hours, without the prior written consent of the Company.

c. You shall not engage in any other business while employed in the Company. Also you shall not engage in any activity that conflicts with your duties to the Company.

d. You agree and understand that all records and documents of the Company and all information, including compensation details, whether electronic or otherwise, pertaining to its business or affairs shall be kept in the strictest confidence, and that no unauthorized disclosure or reproduction of the same shall be made at any time during or after your employment with the Company, unless with prior authority.

e. You agree not to discuss such information with anyone as it will constitute breach of confidence and trust sufficient ground for immediate termination of your employment for just cause and/or civil and criminal liability.

f. You agree that all Company records, documents and property in your custody or control shall be immediately surrendered to the Company, if requested, during your employment, and at the termination thereof, whether or not requested. You agree that should you decide to leave employment with the Company, you will provide the company with at least 30days notice prior to resignation.

g. All systems, computer programs, disks or other storage media, operating instructions and all other documentation whether in electronic form or otherwise developed, relating to the business of the Company are strictly Company property and may not be removed from Company premises, reproduced or otherwise copied without prior authority from the Company.

h. The Company shall have the maximum and sole discretion permitted by law to modify, amend, or otherwise change the corporate structure or name of the company (provided such change does not materially affect your employment status) and all company policies, plans and benefit programs, including, but not limited to, the Company’s medical plan and provider. You agree to be bound by all such modifications, amendments and/or changes.

i. You agree that all records, documents & databases of the Company, and all information pertaining to its business and/or its affairs and that of its customers are absolutely confidential and unauthorized disclosure or reproduction of the same will not be made by you at any time during or after your employment. You agree that any breach of confidentiality will constitute sufficient ground for immediate termination of your employment for cause and/or civil and criminal liability. You will hold in confidence this agreement.

VII. TERMINATION OF CONTRACT

a. Any breach of the foregoing covenants, direct or indirect, shall constitute sufficient grounds for termination for cause, for any and all such breach of the confidentiality and competition clauses of this agreement without prejudice to other reliefs, penal or otherwise, available in accordance with law.


b. You may be terminated for any of the sufficient causes as provided for by law or for violation of Company rules and regulations. In case of resignation, one (1) month notice in writing must be submitted to the Company. You are required to return all Company manuals, tools, ID, etc., that were issued to you by the company upon your separation from employment so that your final pay can be released.

VIII. SEPARABILITY CLAUSE

If any of the provisions of this Agreement are determined to be invalid, illegal, or unenforceable, such provisions shall be modified to the minimum extent necessary to make such provisions enforceable, and the remaining provisions shall continue in full force and effect to the extent the economic benefits conferred upon the parties by this Agreement remain substantially unimpaired

In witness whereof, each party to this Agreement has caused it to be executed on the date indicated on the first page of this Agreement.

If you agree with the above terms and conditions, please indicate your conformity by signing on the space provided below for this purpose.

Sincerely,CRMWORKS ASIA, INC.

DAVID ARTHUR GILL IMELDA Q. CAIBOY CEO HR Manager

I HEREBY CERTIFY that I have read and have fully understood the foregoing terms and conditions of my employment with CRMWORKS ASIA, Inc. and that I accept the same completely.

_____________________ Signed Date: _____________JEYSON SALANDRON


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OFFER OF EMPLOYMENT -version 2 LETTER OFFER.docx