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OEM Business Intelligence in Financial Services Application Packages
How to Differentiate and Add Value to Your Offering
Virtual User Forum for Financial ServicesApril 11th 2012
VUF-FS Charter
The Virtual User Forum for Financial Services is a resource for designers, developers, managers and users of Information Builders solutions, to learn from technical experts and to network with their peers.
A webinar to share product information, programming techniques, and experiences to maximize the potential of your Information Builders investment within the Financial Services domain.
Agenda – Virtual User Forum for Financial Services
Topic Facilitator
Introduction: OEM Business Intelligence in Financial Services Application Packages
Jon Deutsch
WebFOCUS Use at Lender Processing Services Sandy McClesky
Discussion, Questions All
Wrap-Up
Wrap-Up – Virtual User Forum for Financial Services
Was this forum helpful? How can we improve the forum to better serve you?
What topics are of interest to you?
Do you have a topic or case history within Financial Services you’d like to share with the group?
Any interest in assembling for a face-to-face discussion at SUMMIT?
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WebFOCUS Use at Lender Processing Services
Who is Lender Processing Services?
Lender Processing Services (LPS) is the nation’s leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions.
The company’s high-performance technology, data and services empower lenders and servicers by providing them with the solutions they need to achieve their business goals and succeed in today’s competitive marketplace.
A majority of the 50 largest U.S. banks rely on LPS’ comprehensive offerings and award-winning services and support to power their businesses and sharpen their competitive edge.
www.lpsvcs.com
• Why do we use the OEM approach for BI?– As a service provider our goal is to offer our clients – the end users a
solution that is a turnkey approach
– LPS handles all of the technical implementation using an Application Service Provider (ASP) model
– LPS does all of the integration with LPS provided data stores
– LPS provides a consulting and professional services to help the client put together a strategy for using and rolling-out BI capabilities to their end users
Role of OEM BI and Analytics
LPS Business Intelligence
Solving our clients reporting needs
LPS BI ApplicationTool Set
Servicing Data Warehouse
BI Library ReportRepository
LPS Business Intelligence
• Simplicity and ease of use– Keep it simple and intuitive otherwise it will not be used - InfoAssist is
easier to learn than other applications
• Integrated user interface (UI)– Consistent look and feel of with flexibility allows users to customize for
themselves – personalized Dashboard, group views
• Ubiquity of deployment: online, mobile, desktop– Same look and feel regardless of delivery channel
• Time to market– Have to be able to turn it around in minimum iterations
Opportunities for BI Function and Value
Sample of LPS BI View
• Meta Data– Provides a solution that has all of the intellectual knowledge about the use and behavior of
the data built in• Not understanding the data and its behavior is one of the leading causes of failure in a
BI project
• Security– Separate Oracle instances for each client – use “appath” approach for segregating access to
data stores
• Multi-domain Deployment– Each client is a separate Domain – helps separate access to almost all of the WebFOCUS
components
• Performance and Scalability– Multiple reporting and reportcaster servers shared across all clients – configured for load
balancing and high availability – automated failover
Implementation Objectives
• WF 8 is critical – Allowing a client end user to have different
capabilities with different content – User can be designated as a ‘power user’ for some content and only as a ‘run-only user’ for other content without having to have separate IDs or log-on multiple times
– Full audit trail capture of all actions to configure or manage user rights
– Client administrators can access and manage user content and schedules without having to me a MR level administrator
– Elimination of Domain Tree limitations for organization and number of content folders
– Flexibility of Portal and creating different views
What Does WebFOCUS 8 do for LPS?
• For most clients it is a major paradigm shift – they need to move from a extract context to a report context– Move users from a just give the data approach to what is the business question
you are trying to answer approach – a move consultative approach to planning the implementation addresses this
• The Aha moments – A moment of clarity, the aha moment is a defining moment where you gain real
wisdom• Client said “they need to change their processes” based on what they saw in
the reports – BI created insight that lead to action
• There will always be resistance to change– Need to seek and understand the challenges that the naysayers share and show
how your BI solution helps solve them.
Lessons Learned / Success Stories
Questions?
Thank you for your time today to hear about
LPS Business Intelligence !