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October 2016
Disclaimer: This eMagazine is produced especially for residents in Glen Erasmia Estate to provide updates and useful information. It is produced by GLOVent Media & That Touch Media, on behalf of the homeowners’ association (HOA) of Glen Erasmia Estate. Although every effort is taken to ensure accuracy of content, the HOA and/or the publisher, cannot be held liable for any inaccurate information, and may not agree with all opinions expressed in this publication.
ADVERTISING ENQUIRIES
Contact Our Sales Team
Tel: 0861 017 424
E-mail: [email protected]
Our Next Newsletter: Nov 2016
ContentsInput by Estate ManagerCalendar DiaryRefuse Collection Dates Events to DiariseCommunicationPower Failures and Water LeaksTenants / New ResidentsWater RestrictionsCommunity Schemes Ombud ServicesBoulevard and Security Suspicious Persons In The WorkplaceIncidents/ ComplaintsGood NeighbourlinessRulesDomestic and GardenersPets GardensMain BoulevardAesthetics and RecyclingSpeeding In The EstateCancer Awareness Month Maintenance Estate NewsEntrepreneurs Day Post BoxesHealth and Safety Thank You
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A warm welcome to all new residents to the Estate.
We hope that your stay here will be a pleasant one.
A division of GLOVent Solutions www.glovent.co.za | [email protected]
This magazine is designed & published in partnership by:
A division of That Touch Consultants
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We have already “saved the dates” for the following Social Events in the Estate.
Trick and Treat – 29th October 2016
Christmas Function and Christmas Market – 3rd December 2016 – See details further down.
A holiday programme for the October 2016 School Holiday was arranged in the form of an Entrepreneurs Day on the 5th October 2016 on the Main Boulevard. It is always fantastic to see how our young ones come up with bright ideas! View pictures a little further down in this month’s Newsletter. The day was a great success and we would like to thank every participant that contributed to this successful day.
We have received some complaints from parents whose children are being bullied by fellow resident
children in the Boulevard. This is completely unacceptable and we will follow up and attend to each of these complaints.
October is Breast Cancer Awareness month and we as the Estate will also do our bit to create awareness in this regard. The trees covered in pink on the Boulevard is testimony to that.
With all the green coming out, the summer is inviting us to come outside and enjoy outdoor life!
Warm regards,
Estate Manager
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LeviesCalendarMONTHLY BOARD MEETING DATES:24th October
WEEKLY SECURITY MEETINGS:Mondays - 17:00 - at Estate Office(Residents with security related issues or suggestions are welcome to attend the meeting.)
WEEKLY MAINTENANCE:Mondays - 17:30 - at Estate Office
The total levy amount is now R1, 250-00 per month, as per AGM approval, backdated to the 1st March 2016.
ALL LEVIES SHOULD BE PAID BY THE 7TH OF EACH MONTH TO AVOID ANY PENALTIES.
BANK DETAILSBank: Absa | Code: 632005 | Branch: Kempton ParkAccount Number: 4048735827Account enquiries can be directed to [email protected] or phone MC admin at; 011- 394 9625
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Refuse CollectionTUESDAYS – 4, 11, 18, AND 25 OCTOBER 2016If Tuesday happens to fall on a Public Holiday, Ekurhuleni will still remove the refuse. • REFUSE TO BE PUT OUT ON THE MORNING OF COLLECTION
AND NOT BEFORE.• NO BUILDING RUBBLE /MATERIAL OR GARDEN REFUSE NOT IN
A BAG SHOULD BE PUT OUT ON REFUSE COLLECTION DAYS.• PLEASE NOTE: EKURHULENI DOES NOT COLLECT BUILDING
RUBBLE/MATERIAL AS PER THE ESTATE RULE.
Experience the differenceShare your details with us and receive a R500.00 accommodation voucher.
It only takes 10 seconds!
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Events to Diarise
• Spot Prizes will be given to dress ups• A Photo Booth will be available as from 16:30 – 18:30 – Main
Boulevard• Lucky Packets will be handed out to children.
TRICK AND TREAT - Saturday, 29 October
CHRISTMAS FUNCTION & MARKET
Saturday, 3 December
• XMAS MARKET: 17:00 – 21:00 – De Wetshof Boulevard and Cul De Sac
• Entertainment for children as from 2pm – Main Boulevard• Further detail will be presented nearer to the time.
COMMUNICATIONCOMMUNICATION DETAILResidents are requested to please update their current details at the Estate’s office to allow for proper communication. This includes e-mail addresses and cell phone numbers. We frequently experience that people phone in complaining that they do not receive Estate correspondence, just to find out that their e-mail addresses or cell phone numbers have changed without informing the office. If someone is not in your employment anymore,please also inform the Estate Office.
THE PORTALThe portal is an essential tool for you and for the Estate Management in that it will keep contact details up to date quite apart from being a communication tool. The tool is both private and public in that you will be able to continually update your contact details. Moreover, we will be able to communicate generally using the portal rather than e-mail and this letter can be sent out to all the right people not just a select few! Before you throw your arms in the air with the thought of yet more user names and passwords, it is simple to use and a very worthwhile tool..
A warm welcome to ALL new residents to the Estate. We hope that your stay here will be a pleasant one. The AGM Pack is available on the Portal as well as the Glen Erasmia Website.
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Power Failures
Residents please note, if you experience a power failure or water leak, contact Ekurhuleni directly to report the problem.
The Estate personnel cannot report the problem on your behalf as they request your account information. Ekurhuleni will provide you with a reference number and you can follow up with the reference number provided.
Please note that the pavement belongs to the resident and any problems on the stand must also be reported to the municipality. Herewith the telephone numbers that you can phone.
& Water Leaks
Call Centre for enquiries: 086 054 3000
EKURHULENI ELECTRICAL:
086 054 3000 / 011 921 2410
NO WATER / WATER DISRUPTIONS:
011 999 4540 /AFTER HOURS: 011 394 2233
EKURHULENI WATER LEAKS: 086 054 3000
TENANTS/NEW RESIDENTSYou’re not letting us know who is moving into your house! It’s potentially
dangerous from a security viewpoint and embarrassing when we have no clue
that a new resident is moving in. Very simply, we need a visit to the office and
a copy of the lease and for those of you who haven’t provided either/or, we’d
love to see you.
If you are moving within the Estate, please also let the office know about that
as there are several details that need to be changed when people are moving
around within the Estate.
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WATER RESTRICTIONSThe following is the latest statement issued by the Ekurhuleni Metropolitan Council regarding Water Restrictions:
In response to a call by the National Department of Water and Sanitation, the City is implementing measures to curb water consumption by 15%. A Government Gazette notice on 12 August instructed water boards and municipalities to reduce their abstraction of water from the Integrated Vaal River System. This is due to prolonged drought conditions over the past few years that have put the system under severe pressure. Residents may have experienced low water pressure as a result of pressure management initiated by the City since Tuesday, 20th September 2016.This means that upper floors may experience situations of very little or no water. To respond adequately to water leaks, capacity is increased to respond to complaints.
Please report leaks with to the call centre and ensure you get a reference number. The replacement of aged water infrastructure will be treated with utmost urgency.
Residents and businesses are also urged to use water sparingly and refrain from any irrigation activities from 6am – 6pm. No filling of swimming pools from the municipal water supply, and no using of hosepipes and sprinklers. Fines will be used, in terms of the municipal bylaws, to those who contravene the restrictions. Zero tolerance of illegal connections will be tolerated. Additional water restrictions and punitive tariffs will be communicated. Please report water issues to the call centre on 086 054 3000, SMS details to 30788 or via twitter.” In the Kempton Express dated 6th October 2016 it was mentioned that every household will be limited to 25kl water per month. Once that is exceeded a penalty of 10% will be paid.
“SAVE WATER TODAY, FOR TOMORROW”#EkuSavewater
For all your Pool Requirements & ServicesPool Action specialises in the following:
• Repairs & renovations to pool equipment
• Repairs and renovations to Jacuzzi equipment
• Installation of NEW pool equipment, pumps, filters, BD Boxes, aimflows,
weirs, lights etc.
• Repairs and new installations on salt chlorinators
• New sales and in store repairs to all major pool cleaners, as well as the
distribution of parts
• In store water testing and treatment thereof
• Resurfacing of swimming pools, i.e. remarbelite and refibring
• Repairs and new installation of solar panels
• Sand changes
• Leak detection and the repairs thereof
• Structural repairs
We also do Saftey Nets and Monthly Maintenance
Tel: 011 976 3701 Fax: 011 393 3232Email: [email protected] 33 Bergeend Street, Birchacres PO Box 13042, Norkem Park, 1631
COMMUNITY SCHEMES OMBUD SERVICES (CSOS)The Sectional Title Schemes Management Act (STSMA) and Community Schemes Ombuds Service Act (CSOSA) have been signed by President Jacob Zuma.While the two new acts introduce very significant changes to scheme management law, as well as bringing the CSOS fully into operation to resolve scheme administration disputes, no confirmation has been received on when the new regulations will be Gazetted.Process states that the regulations become effective on the date of publication.The current draft regulations include:• Establishing a reserve fund to cover costs of future maintenance and repairs to
common property.• The chief ombud, local municipality, and local registrar of deeds need to have
the domicile registered so that in events of cases being brought against bodies corporate by owners or vice versa, there is one address by which to serve notices.
• The regional ombud can be approached to assist schemes in recovering arrear levies.
• Certifying changes of levy contributions in writing.• A limit is placed on the number of proxies held per person and an individual will
not be able to be proxy for more than two members.• The chief ombud can be approached to assist in cases where there is a stalemate
in achieving either a special or unanimous resolution.• The chief ombud can assist where there are differing management or conduct
rules.• Conduct rules must be made available at all meetings and given to people who are
new to the scheme, whether owners or tenants.• The body corporate must be notified of details of any change of ownership
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BOULEVARDWe do notice that children are lingering around the Boulevard long past
21:00, making noise and involved in mischief. We would just like to bring
the following Rule under your attention:
No children under the age of eighteen (18) are allowed on the Boulevard
unaccompanied by an Adult RESIDENT of the Estate after 21H00, furthermore,
the said adult resident shall be fully accountable for all minors in his / her care,
with any transgressions carried out by the minors being the full responsibility
of the accompanying adult.
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SECURITYRULE 2.6.9 Entrance gates to the Estate shall be closed or locked during the following hours:
Top gate• Weekdays and Weekends – Locked between 22h00 – 05h00, the
top Gate shall not be opened during these hours.Bottom gate• Weekdays locked between – 22h00 - 05h00• Weekends locked between – 00h00 – 05h00 Stickers with the Estate Emergency Numbers are available at the Estate Office. Every household can come and fetch one. Please put it where it is visible and usable.
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• Be observant.• Get the best physical description you can of
the person and immediately write it down.• Note their direction of travel.• Call the police immediately to report• the suspicious person.
SUSPICIOUS PERSONS IN THE WORKPLACE 16
What Makes a Person Suspicious?
• You don’t recognize the person as someone who should be in the building.
• The individual is not wearing their employee identification.
• They may be wearing odd clothing for the season.• The person may appear nervous.• If challenged, they may give you vague answers
with little or no eye contact.• Their actions or inactions may be suspect. Suppose That Doesn’t Work?
• If possible, let a co-worker know that you are confronting a suspicious person in the building.
• Ask the person if they need help in a non-confrontational manner.
What Should You Do If You Encounter A Suspicious Person In Your Building
• Be nosy – Why are they here? Who do they need to see?
• If they are looking for a person or department on the same floor, then personally escort them there.
• If they are looking for a person or department on a different floor, then call that person or department and tell them that the visitor is being sent to their location.
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INCIDENTS/COMPLAINTSRESIDENTS TAKE NOTE – Please report any incident / complaint immediately so the matter can receive proper attention. Incidents complaints received late are difficult to follow up (especially camera footage). Ensure that no false information is given.
COMPLAINTS / INCIDENTS TO BE REPORTED DIRECTLY TO THEREACTION OFFICER – 083 778 9217 or the Estate Office.
Please save the Reaction vehicle’s cellphone number (083 778 9217) on your phone and distribute it to your spouse as well.
GOOD NABOURLINESS
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If a neighbour has a birthday party or is celebrating the festive season, then their behavior would be considered reasonable. However, if the behavior of a neighbour has become disruptive or abnormal to the extent that it affects your ability to enjoy your property, then the law supports your concern.
My neighbour’s noise is a nuisanceSo it’s the third night this week you can’t sleep be-cause your new neighbour seems to enjoy playing loud rock music with his band late at night. Normally you wouldn’t mind. However, being kept up till 2am every morning is affecting your productivity at work. You talk with your neighbour, but he doesn’t seem to see a problem. What now?
What does the law say about loud neighbours?There are Noise Control Regulations under the Environment Conservation Act (Act 73 1989). These regulations clearly state that no person (including your neighbour) is allowed to:Operate or play a radio, television, drum, musical instrument, sound amplifier, loud speaker system or similar device that produces, reproduces or amplifies sound, or allow it to be operated or played so as to cause a noise nuisance.
The regulations also give local authorities (i.e. your municipality) the ability to enter premises without prior notice, on condition it’s at a reasonable time of the day. This would be to inspect the premises and take any action if necessary.18
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However, before you run off to sue your neighbour it must first be considered whether or not the noise they are producing is reasonable or unreasonable. If you live in a congested city, for instance, noise pollution is common, but a residential area is expected to be quieter.
What makes your neighbour a nuisance?There are several factors that determine if a neighbour is a “nuisance”. Some of them include:1. Excessive loud noise.2. Bad odors.3. Constant movement of inhabitants.4. Smoke, gas or fumes.
However, as mentioned earlier, it’s important to recognize the circumstance of the noise or disruption. Living in a residential area with rowdy neighbours hosting consistently late parties could be considered a nuisance. When judging the actions of your neighbour you should consider the following:1. Whether it is temporary or over a long period.2. Where the property is situated.
If it’s the festive season, then a lot of festive music and many guests is considered normal. In circumstances such as that it may just be better for you to let it go and wait for the festive season to pass. Being overly sensitive and irritable is not a reason to sue someone.
What can you do?The first step of any neighbourly dispute should be to approach your neighbour and ask them to stop what’s causing the nuisance, such as telling them to turn down the music. Matters that can’t be resolved peacefully can be brought to a court and an interdict can be obtained against the neighbour. Legal advice is always beneficial when pursuing legal action so as to determine whether your complaint is valid or whether you’re just too sensitive.An interdict is a court order that will command the neighbour to stop doing whatever is the cause of the nuisance. The nuisance causing neighbour can also be sued for any damages caused from the nuisance, such as broken property or health problems. Reference:Anderson, AM. Dodd, A. Roos, MC. 2012. “Everyone’s Guide to South African Law. Third Edition”. Zebra Press.
This article is a general information sheet and should not be used or relied on as legal or other professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any information herein. Always contact your legal adviser for specific and detailed advice. Errors and omissions excepted (E&OE)
HOME MAINTENANCE LINEA VALUE ADDED SERVICE TO ALL RESIDENTS
CLICK HERE TO REQUEST A PRO TODAY!
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KNOW THE RULESThe following amendment had been made to the Introduction/preamble of the Rules of the Glen Erasmia Boulevard HOA and was approved at a meeting of the Board of Directors on the 22nd August 2016.
“Penalties are generally applied as per the Section F of the Penalty structure, however the Board can in its discretion override the verbal warning and apply the first penalty from the outset. Where a penalty had already previously been applied, the Board of Directors may in its discretion increase the penalty value by a maximum of 100% (one hundred percent) per repeat offence, considering the severity of the offence, the repeat frequency, or any other relevant factor in the circumstances”.
2.4 Use of the Boulevard by Residents2.4.2 Shall the transgressors NOT identify themselves as residents, or as visitors of residents, they shall be requested
to leave the Estate immediately and may be charged with trespassing through the involvement of the South African Police Service (SAPS).
2.4.6 The playing of games or sports with hard cricket or golf balls, which may cause injury or damage to adjoining properties, shall not be permitted on the Boulevard. Such, balls shall be confiscated.
This is a cause for concern as this rule is not adhered to by children in the Estate. Incidents where hard balls are being used, are still existing.
A system has been implemented where the guards are patrolling the Boulevard in the evenings. We do request the assistance of parents in talking to your children about their behavior on the Boulevard.
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DOMESTICS &GARDENERSPlease note – when you employ a domestic or a gardener, and you are unable to accompany the employee for registration, then you must please supply the worker with a confirmation of employment letter, or make a call to the Estate Office, stating the days he/she will be working for you and means of payment for the access card to be issued. Kindly ensure that the worker has the required I.D document / valid Asylum document or valid work permit in their passport.
If a domestic worker or a gardener has an access card already, you can extend it by phoning the office instead of coming in personally.
If a resident gives something to one of their employees, we would like you to write a short letter of confirmation that you have given the particular item/s to him/her.
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SecurityPhone NumbersFirst call, all hours - Reaction Officer: 083 778 9217
Second call during office hours - Estate Manager: 083 700 8631
Second call after hours – Morne 060 742 2833Fred 082 805 5630
Access into the Estate without following access procedures: R1, 000-00 penalty fee per offence.
Please ensure that these telephone numbers are stored on your phone for any security emergencies/incidents.
SECURITYThe Security Personnel are employees of the Estate and therefore have received clear job instructions and protocols with regard to the security of the Estate. Please do not obstruct, interfere or prevent any of the security staff whilst they are doing their duties. Verbal abuse of security staff is viewed as unacceptable behavior and regarded as serious.
We request residents to abide by this rule to the benefit of everyone who stays in the complex.
PETS The Estate has no proper facilities to keep stray pets for an unlimited time, and it is NOT the duty of Security to chase pets, find owners etc. as the primary responsibility of Security is access control and the safe keeping of residents.
We would like to remind all residents that pets should have collars with tags on, in order to be able to call the owner immediately, once these animals are observed to be running loose.
We would further want to, once again, bring under your attention the following rules in regards to pets:
2.10.4 Pets shall be on a leash and accompanied by the owner when in the streets, on the Boulevard or any other public area at all times.
2.10.7 Every pet shall wear a collar with a tag indicating the name, telephone number and address of its owner. Stray pets; without identification tags, shall be apprehended and handed to the S.P.C.A. at the cost of the owner should the owner’s identity be established.
2.10.8 The Glen Erasmia Board of Directors reserves
IF YOU LOVE THEM, CARE FOR THEMthe right to prohibit, restrict, or control the keeping of any animal, which they regard as dangerous, or a nuisance in accordance with the MoI Rules of the Glen Erasmia Boulevard Home Owners Association.
PET NUISANCEIf you are not happy with the way your neighbour is conducting the behavior of their pets, please contact Superintendent Melany at 074 413 2213. She is the Pet Detective! One of our residents has come up with a solution to the problem which will be based on the following principle:
That we identify a few residents who are willing to keep stray pets in their care until such time that the owners of the pets come to the fore. The pet owner can then pay a certain amount, that can be determined, to the person who has looked after the pet. If the owner has NOT claimed the pet after three (3) days, the pet will be taken to the SPCA.
Are you willing to be a volunteer to look after stray pets until their owner/s have been identified? Please contact Estate Office in this regard.
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GARDENSThank you to all residents that are keeping their gardens tidy. We request residents to keep an eye on weeds on the pavements and in the beds and to keep a firm hand on your driveways as well.
Residents please ensure that no tree branches or shrubs touch the electric fence as this cause false alarms on the fence.
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MAIN BOULEVARD
Uneven spaces on the Boulevard lawns were filled with soil and fertilizer was applied– now we just hope for rain!
It was noticed that a lot of residents are really going all out to beautify their gardens. I would like residents to send some pictures to the Estate Office and we can dedicate our next Newsletter to our gardens!
This lovely tree was found on the corner of Zandvliet and De Wetshof Place.
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RECYCLINGAESTHETICSAnother annual survey has been done on the Aestheticsof the Estate. The emphasis this time was placed on drive ways and gardens.
You will be informed via a letter if your driveway, garden or walls needs a bit of Tender Loving Care (TLC).
A special request to all residents is to pay attention to pavement appearances as weeds are creeping out of all corners.
Residents are reminded that we have acquired a bin for the recycling of glass and don’t forget the paper recycle bin!
The bins are placed at the Top Gate, opposite the Main Gate.
We urge residents to only dispose of paper and glass at the recycling bins at Top Gate and NO OTHER WASTE.
We request your co-operation in this regard in order to keep our Top Gate area neat and aesthetically pleasing.
THAT-TOUCH_Mag_08-16.indd 1 2016/08/26 01:12:43 PM
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We encourage Residents that observe transgressions to report such to the Estate Office in writing, noting the date, time, particulars of vehicle etc. Should the CCTV system be in a position to determine the validity of the reported transgression, the requisite sanction will be applied.
All Residents are reminded that any visitor using the roads within the Estate are subject to the same rules and sanction as the Resident her/himself – should a visitor be observed transgressing, the Resident to whom the visitor is travelling will be sanctioned.
To reiterate, safety is the primary concern of the Board, and the same should apply to every Resident/road user within the Estate. Whilst the Estate Management is unable to ‘police’ the road network, we will endeavour through the means noted above to manage the situation.
SPEEDING IN THE ESTATE
The Ekurhuleni Metro Police, without any prior warning, is conducting spot checks at Estates at any given day or time.
CANCER AWARENESS MONTHThe Estate decided to participate in Cancer Awareness month so the trees will be covered in pink for the whole month of October.
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MAINTENANCE• In our previous Newsletter we mentioned that parts of Weltevreden Crescent and
Pinotage would be re-surfaced. These jobs were done well.• After the re-surfacing of the road in Weltevreden Crescent, the road painting was
re-done.• 6 of our trampolines have been fitted with new trampoline covers.• Road signing has also been re-done around the Postboxes at Main Boulevard.• Our guard houses received a face lift in September 2016.
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If you observe that a light is not working or any
other faulty matter in regards to maintenance,
please call or e-mail the Estate Office.
ESTATE NEWSTwo of our residents, Katrina Gates & Leonard Edwards have climbed Mount Kilimanjaro. “Congratulations on this big achievement!” from the Estate.
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ENTREPRENEURS DAY
Our children, once again, showed that nothing can beat their initiative! The day was a big success!
5th October 2016: Main Boulevard
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Please note that there are some post boxes overflowing with mail. If you have a post box in the Estate please collect your mail and empty your box on a regular basis - or, if you do not require your post box please inform the office.
POST BOXES
HEALTH & SAFETYGlen Erasmia Boulevard has the Health and Safety of the Estate at heart and and therefore we are fully compliant to all matters in regards to the Occupational Health and Safety Act. A consultant is assigned to the Estate to guide the Estate through all the stages of the OSH Act and at the end of the term (12 months) the Estate will be fully compliant.
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If it is your birthday this month...
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We wish you a very happy day filled with love and laughter!
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For keeping the trees growing strong, steady and enjoying them - we are proudof this as it makes Glen Erasmia Boulevard such a beautiful place to live in.
For always putting garbage out on the collection days.For always keeping your pet/dog safely behind locked gates.
For being sensitive about the continuous barking of dogs.For maintaining gardens making them aesthetically pleasing at all times.
For keeping the Boulevard tidy and not throwing rubbish around.For driving slowly, taking the children and pedestrians in consideration.
Thank you for treating the Guards with respect and motivating them to deliverbetter and friendly service to all.
To all residents who pay their levies on time - thank you very much as thismaintains the Estate.
To be part of our big family is to take each other in consideration at all times.
THANK YOU
WHY NOT TURN OUR READERS INTO YOUR CUSTOMERS?
ADVERTISEYOUR BUSINESSIN OUR NEXT ISSUE
TEL: 0861 017 424
E-MAIL: [email protected]
