ncca October 2011

The official journal of the National Carpet Cleaners Association

newslink

©Roomset by Brintons

Features:

NCCA November Training Courses

Carpet Cleaners Carnival

page 2

Contents

03

04

06

08

10

12

15

16

20

21

22

25

26

28

From the editor

President’s report

The Marmomacc Stone Show

Respiratory sensitisation

Treating Polypropylene

Vintage cleaning

The benefits of using Twitter

The Carpet Cleaners Carnival

Pressure marks on carpets

and rugs

Removing indentations in carpets

The production of silk

Insect infestation of textiles

The cost of compliance

Changing the rules of the game -

HSE’s Costs Consultation

Published monthly by:

Editor

Editor in Chief

Design Editor

President/Technical Director

Vice President/Marketing Director

Vice President/Events Director

Member Liaison Director

Associate Liaison Director

The National Carpet Cleaners Association

62c London Road, Oadby, Leicestershire,LE2 5DHTel: 0116 271 9550Fax: 0116 271 9588E-mail: admin@ncca.co.ukWebsite: www.ncca.co.uk

Nikki Law

Keith Robertson

Nikki Law

Paul Pearce

Keith Robertson

Nigel Lay

Glyn Charnock

Denise Pitt

www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_

Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.

©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association).No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

Page 3

ore carpet cleaners than ever are

facing stiff competition when gaining M work. Because of this, many have

decided to improve their existing business and/or

branch out and extend the range of services they

offer.

If this is something you have been contemplating

then we would like to remind you that the NCCA

offer excellent training

courses to enable you to

do just that!

We are planning four

courses during November,

all to be held at the NSPCC

Training Centre in

Leicester:-

Hard floor care requires a degree of knowledge and

the NCCA have a keen interest in ensuring that

there is an increasing supply of trained and qualified

technicians.

The programme includes some practical hands-on

training and covers the cleaning and care of

Resilient, Wood, Ceramic and Natural Stone. Each

delegate is provided with an excellent

accompanying manual, which is theirs to take home

once the course is over.

Health and Safety laws apply to all businesses no

matter how small, even the self-employed. The laws

are there to prevent people from being harmed at

work and to provide a satisfactory working

environment. They are also there to protect the

public from workplace dangers.

The course includes: The Law, Manual Handling,

Lone Working, Emergency Plans and Reporting

Accidents, Work Environment Guidelines, Slips and

Trips, First Aid Guidelines, The Importance of

Training and Induction, Risk Assessment, Method

Hard Floor Cleaning - 3rd

and 4th November

Course tutor: Keith Robertson

Health and Safety for the Carpet and Upholstery

Cleaner (NCCA members only) - 17th November

Statement, Health and Safety

Policy, COSHH Assessment and

30 Health and Safety PDF

documents on CD.

Spot and stain removal is still a genuine craft and

requires a higher degree of skill and knowledge than

almost any other process undertaken by the

professional carpet cleaner.

The course delegate will use his or her own

spotting products on the prepared samples, which

will be handed out during the training. They will not

just be taught how to remove the soils, but also how

to do it without causing further damage to the

samples.

Each delegate will also receive a course manual

and three spotting tools to

be used on the day, which

can be taken home to use

again.

Leather is an extremely

complex product and

cleaning it is at least as

involved as cleaning fabrics,

possibly sometimes more so.

On this course you will learn: About the Tanning

Process, How to Identify Different Types of Leather

from Aniline Through to Bicast and Faux Leathers,

How to Determine when it is Cleanable (or in need

of restoring or replacing), How to Identify Different

Finishes and How to Clean Leather Upholstery (with

demonstrations).

You will be supplied with course notes and a set of

leather samples.

Course tutor: Paul Pearce

Spot and Stain Removal - 18th November

Course tutor: Paul Pearce

Leather Identification and

Cleaning - 24th November

Course tutor: Pawlo Woloszyn

If you are interested in attending any of the above

courses please contact the NCCA office on: 0116

271 9550 or visit: www.ncca.co.uk/training.php

From the editor©

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Nikki Law

President’s report Paul Pearce

ell, another month has gone and the W Carpet Cleaners Carnival is now over.

For those of you that couldn't attend, I'm pleased

to report it was an excellent day and very well

received (see centre pages for full review). I

would like to thank all that did attend for

supporting the event, particularly the Associate

members and other exhibitors. We couldn't have

wished for better weather. It meant that, aside

from participating in NCCA activities, the people

who came with their families could enjoy all the

facilities Wicksteed Park has to offer.

During the day we were set to induct retired

members Derek Bolton and Tony Abbott to

Honorary Membership of the Association. Both

of these gentlemen have given their time to the

NCCA tirelessly over the years and still do even

now. Unfortunately Tony had suffered an accident

and was at home recovering on the day, so I was

unable to present his official plaque and thank

him personally. We have since posted it to him

and are pleased to say that he is now on the

mend. We were able to honour Derek, however,

and it was a real pleasure for me to present him

with his award.

Finally, the day before the Carnival long-serving

NCCA Director, Pawlo Woloszyn, announced that

he was stepping down from the Board. Pawlo

works (as indeed does everyone on the board)

very hard at what he does and has been a great

contributor during his thirteen year tenure. In

that time he has become a good friend and I will

personally miss him being on the Board. We wish

Pawlo all the best.

page 4

Page 5

NCCA COURSESCarpet and Upholstery Cleaning

Health and Safety For The Carpet andUpholstery Cleaner (NCCA members only)

Spot and Stain Removal

Hard Floor Cleaning

IICRC COURSES (SURREY)Fire and Smoke Restoration Technician

Odour Control Technician

IICRC COURSES (HERTS)Carpet Cleaning Technician

Upholstery and Fabric Cleaning Technician

Visit: www.iicrc.co.uk for further

details on IICRC Training Courses

25th - 26th November 201120th - 21st January 201223rd - 24th March 2012

17th November 2011

18th November 2011

3rd - 4th November 2011

25th - 26th October 2011 with Adam Jankowski

27th October 2011 with Adam Jankowski

Held at National Flood School, Farnham,Surrey. Tel: 01252 821185

25th - 26th October 2011 with Paul Pearce

2nd - 3rd November 2011 with Paul Pearce

Held at Alltec Network, Royston, Hertfordshire.Tel: 01763 208222

Leather Identification and Cleaning24th November 2011

NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.

Diary Dates 2011/2012

NCCA memberreferral results

Since publishing a referral statistics report in last month's Newslink there have been 129

recommendations for full members provided by the NCCA. This number is made up of 63 referrals from the NCCA office, 58 potential

customers contacting members direct through the website and 8 referrals to members

without an email address, which we have tracked using the office database.

If you have not yet supplied us with an email address, but would like to receive notification when your details have been given out, please

contact the NCCA office on: 0116 271 9550.

FULL MEMBERS

Penn & Tylers Clean

K Lavender Cleaning Services

Arrow Direct Ltd

(Penn, Buckinghamshire)

(London, SW9)

(Wilmslow, Cheshire)

New NCCA Members

IMPROVEMENT TO NCCA SURVEY PADS

We have improved the quality of the paper on which the NCCA survey pads

are printed.

As such we have made a very small increase to the cost of purchase.

NCCA survey pads now retail at: £20.50 for a single pad and £52.50 for three.

page 6

The Marmomacc Stone Show

Keith Robertson

Stoneman’s Corner

erona in northern Italy is a beautiful

medieval city popular with tourists who V visit to drink coffee outdoors in the

piazzas, listen to opera in the Coliseum or to see the

balcony setting made famous in Shakespeare's

Romeo and Juliet. It is also the setting for the

annual Marmomacc Stone Show which has just

been held for the 46th time at the Verona Exhibition

Centre from the 21st to 24th September.

This is the true mecca for stone lovers, as around

1500 exhibitors from 120 countries gather to show

everything from exotic stones to tooling, major

cutting and lifting equipment. The event attracts

around 50,000 visitors, sometimes with the addition

of exotic dancers as there were at the Antolini Luigi

pavilion!

This was my first visit to the exhibition and

although I have attended a number of UK events I

was not prepared for what was on show. Despite

working on floors for more than thirty five years,

including twenty years of stone restoration and

maintenance, I was completely unprepared for the

scope and pure magnificence of this show.

If you care for stone and are still unsure how to

visually identify different stones then this is the

show to visit. In a little over two hours from Gatwick

you are in Verona airport. A bus ride into the city

centre and an 8 euro taxi fare, you are there, to be

struck dumb by the largest public display of natural

stone in the world. Granites, Marbles, Travertine,

Limestone, Slate, Sandstone, whatever stone you

can imagine is there both in cut tile and in many

cases up to fifty tonne blocks.

There are eleven halls which cover some 75,000

m² one of which, Hall 7, was devoted to tooling,

maintenance and restoration equipment, materials

and systems. Nearly all of the major producers of

stone cleaning and polishing equipment were

present at the show. I was fortunate to spend time

with an Italian manufacturer of stone finishing

equipment and materials who have a worldwide

reputation and meet their dealers from as far afield

as Taiwan, Korea, India, Colombia, Martinique,

Hungary and the Netherlands.

The famous balcony in Verona

page 7

Those of you who work on stone and tile will know

that there are various types of equipment and

materials required to participate successfully at

each level. If you are interested in taking your

business beyond the cleaning, powder polishing,

vitrifying level then this is also the show to attend.

There was a wide choice of professional grinding

and polishing machines of various sizes from the

more conventional belt driven single disc rotaries to

the more efficient direct gear driven equipment

with planetaria which improves the accuracy of the

grinding.

Throughout the world the use of polished, and

sometimes colour dyed, concrete is increasing and

so it was interesting to examine the machinery

specifically designed for this. The entry point is

higher than that for polishing stone with equipment

starting at around £9000.00 + diamond tools. I had

the opportunity of lunching with the boss of an Irish

stone finishing company who purchased two

medium size concrete polishers plus appropriate

diamond abrasives, an investment of over £40,000,

as he was convinced this was going to be an

important area for him to develop into.

If, like me, your budget is more modest there was

still plenty to choose from. For example, the

manufacturers of the diamond coated pads were

there and I was able to get a photograph of the

bosses of two of the main producers, HTC who

manufacture Twister pads and Klindex who make

SuperShine pads. There were many types of

cleaning products and sealants on offer, including a

neat impregnator where the supplier demonstrated

its effectiveness by having water sitting on an

impregnator treated container of sand.

It took me a full four days to cover the show. At

the end of my trip I'd collected so much material

that I was struggling through Rome airport with an

overfull bagful of brochures and sample tiles and

was stopped by security as the X-ray machine

picked-up the quartz composite samples, which

were at the bottom of my bag, as possibly being

plastic explosive. Once they were sure I wasn't

carrying anything dangerous the security officers

gathered round to admire the tiles before

apologising for stopping me.

What a show and what an experience! It has taken

me long enough to make it to Verona but let me

assure you that I will be going back and I would

recommend that you go too.

There were some unusual and fascinating displays of stone at the Show

page 8

common respiratory problem is work

related asthma, an extremely distressing A and life threatening disease. Breathing in

substances called respiratory sensitisers causes it.

Approximately 1500 cases of staff absence are

reported each year due to this problem, which can

cost the employer hundreds of pounds. You cannot

simply sack a person because he/she is sick or you

may find yourself paying out a very large amount of

compensation.

What are respiratory sensitisers? They are

substances, which can trigger an allergic reaction

when breathed in. Once you have this problem any

exposure will trigger a reaction however small.

Symptoms can range from coughing, wheezing,

tightness in the chest through to runny or stuffy

nose and watery eyes.

You will not feel the effects of breathing in

sensitisers right away. It can take months or even

years of breathing in these substances before the

effect is noticed. The person may not be affected

until well after their employment with you has

ceased and so it is not always possible to associate

the problem with the job. However, continued

exposure will result in long-term lung damage.

How can you avoid the problem and protect you

and your staff? Well, it is easy to use the proper

mask for the job. There is no point in issuing dust

masks when a full-face respiratory charcoal mask is

required. Nowadays there is no excuse for not using

this equipment. More and more we are seeing cases

of compensation claims being made well after the

incident took place.

REMEMBER FAILURE TO COMPLY WITH HEALTH

AND SAFETY LAW WILL RESULT IN FINES OR EVEN

IMPRISONMENT.

Respiratory sensitisation NCCA Library

page 9

Website enquiriesMembers may receive enquiries via the

NCCA website. The site features a

membership directory that includes a full

list of NCCA members.

Visitors can search the directory by

location, service or use the general

search feature to find a company.

Enquiries from the NCCA website will

be sent via email and go directly from

the enquirer to the member, with the

title “NCCA Member Enquiry”.

It is important that the office know

your current email address for you to

benefit from this service. Please contact

the office to make any changes to your

entry.

Members also have the opportunity to

advance their NCCA website listing for a

small one-off fee. This includes benefits

such as a direct link to your website,

further copy space for promotional

information about your company, your

logo, or video, being included in your

entry, your company name being

highlighted within the list and more.

For further information please contact

the office by phone or email and request

an Advanced Entry order form.

page 10

olypropylene is basically a plastic fibre that

has a moisture retention rate of P approximately 0.01%. Polypropylene is

considered an inherently stain resistant fibre

because of its inability to soak up 'water based'

stains into its fibre structure. Because of these

characteristics, the process of dyeing has historically

been limited to solution dying (in its molten form)

before fibre filament extrusion.

Polypropylene is also the most heat sensitive of all

synthetic carpet fibres having a melting point at

approximately 165°c, however the heat distortion

point could be in the region of 70-75°c. I am sure we

have all witnessed the common sight of melted

fibres caused by a hot Iron on polypropylene. It is

worth noting that the use of high heat cleaning

systems or steam heat in removal of gum etc. could

be sufficient to cause permanent heat distortion on

polypropylene fibres, so take care.

Polypropylene, whilst being a stain resistant fibre

to water based stains, unfortunately has an affinity

(attraction) to oil based contaminants. This has led

to further development by the fibre manufacturers

to impart polypropylene with oil resistant

properties.

One big question is 'can polypropylene fibres be

Treating Polypropylene Robert Olifent

page 11

treated with a flourochemical protective

treatment?' Well, developments in recent years

have involved the 'chemical etching' of

polypropylene fibres by the manufacturer (mill

treated) to produce a surface that a flourochemical

is able to key into, thereby imparting a resistance

not only to water based staining, but also to oil

based stains. So yes, certain polypropylene carpets

can be treated! The chemical etching process of

polypropylene has an additional advantage of

creating synthetic dye sites, thereby making it a

much more versatile fibre for other methods of

dyeing.

As long as I can remember, professional carpet

cleaners have always been taught that 'traditional

polypropylene' carpets 'should not' be treated with

a carpet protection post treatment. The reason

being, that 'traditional polypropylene' fibres have

no keying-in sites, or dye sites, for topical

treatments to bond themselves into. A reasonable

analogy would be like trying to apply a protector to

a sheet of plastic (how useful do you think that

would be?). It is my understanding that if a

fluorochemical protector is applied to standard

Polypropylene fibres, it will not be absorbed, or

firmly attach, therefore will dry with a tacky feel,

and actively encourage soiling.

There are two characteristics to the

flourochemical molecule; these are a surface-active

end of the molecule (that repels against soil and

stains), and an attraction end, which serves to bond

the flourochemical to the treated fibres. When

treating polypropylene there is nothing for the

attraction side of the molecule to key into

adequately, thereby leaving the attraction side of

the molecule in limbo (for want of a better word)

and ready to attract to other particles and matter

(such as soiling). This is, in essence, what happens in

an over application of Flourochemical protection,

(the sites are filled up and excess attracts other

particles and matter over a short period of time).

Polypropylene that has been mill treated and has

undergone the chemical etching process can

warrant the application of a top up treatment

within the main wear areas, as would any treated

carpet over a period of time. The question to me

seems to be; how do we 'the professionals'

differentiate between treatable polypropylene and

untreatable, in order to steer clear of problems and

to ensure that our clients are getting benefits from

the application and 'value for their money'?

My view is; if you are treating 'any carpet' (wool,

nylon, acrylic polyester, pre-treated polypropylene,

etc) you need to test to see the levels of existing

protection in it. If the tested carpet shows no signs

of protection then a full treatment may be in order

for all carpet fibres (excluding traditional

polypropylene). If however the test shows that

there is a high level of protection around the outer

perimeters of the room, but lower levels in the

main wear areas, then a top up treatment may be

all that is required within these wear areas. If you

can ascertain that you are dealing with a

polypropylene carpet, and that the test beads up,

holding water and oil droplets on the surface, then

this would indicate that you are dealing with a

treatable carpet that has undergone the chemical

etching process which would benefit from a 'top

up' treatment as required from the test results

obtained.

As an additional assessment, if you note that the

carpet is synthetic, and has a printed dye pattern

on the face fibres, this would indicate that the

fibres have dye sites, and essentially something

that a flourochemical can key into.

That to me seems like common sense. However, I

do appreciate that certain fibres such as polyester,

and some open weave sparse fibres may not

produce a beading up, and therefore certain testing

of fibres may prove to be inconclusive, which

further complicates a somewhat already

complicated assessment.

Hopefully this article serves to clarify the

confusion and misconceptions of whether or not

polypropylene should be treated with a protection

treatment. I would certainly be interested to hear

of any comments or further developments in the

industry to clarify the professional carpet cleaner's

stance on dealing with these different generations

of 'polypropylene' fibres.

page 12

y daughter was clearing some stuff,

which had been left by the previous M (elderly) occupant of the property,

from her attic the other day. Amongst the items

was a book written in 1927 entitled 'Home Odd

Jobs and how to do them' priced at the princely

sum of one shilling and six pence - that's about

7.5p in decimal currency.

I would like to share with you some jewels

contained within its pages appertaining to carpet

cleaning. Here they are:

Carpet Hints

To restore a faded carpet

To wash the surface, sweep the carpet in the usual

way, then dip a cloth in warm water to which has

been added some soap flakes, and sponge the

surface. For really dirty patches, use a small

scrubbing brush. Do not be too vigorous with the

surface and wet it as little as possible. If done in

cold damp weather, have a fire in the room.

Sweep the carpet, then sprinkle it evenly with salt

and follow by scrubbing it with a small brush dipped

Vintage cleaning Derek Bolton

page 13

Continued on next page

in warm water to which a little vinegar has been

added.

Pour half a pint of spirits of turpentine into a pail

of water, dip a carpet broom in it, shake well and

then go over the carpet with it - twice.

A good all round carpet soap may be made in this

way: shred two ounces of common soap, pour two

pints of boiling water over it and stir until

dissolved. Add three tablespoons of Ammonia and

half an ounce of washing soda. Mix up well and

store in jars. For use take sufficient to make a good

lather in hot water, Apply with a rag to the carpet,

then rinse with cold water and dry with a clean

cloth.

Renewing a Brussels carpet

Carpet soap

Moths in a carpet

Removing Ink stains

Removing soot from a carpet

If a carpet becomes attacked with moth, place

enough Ammonia in a bowl of hot water to make

it smell strongly. Then wring out a square of cloth

in it, place the cloth flat on the carpet, and iron

with a hot iron until the cloth is almost dry. Do the

same thing over all the carpet, back and front.

Mop up at once with blotting paper. Pile salt onto

the wet stain and scrape it up with a spoon. When

the salt is no longer discoloured, cut a lemon and

rub it on the spot. Finally dab with warm water.

If soot falls down the chimney and falls on the

page 14

carpet sprinkle it well with salt

then lightly sweep the soot and

salt together into a dustpan.

This will not be satisfactory

unless very patiently done.

Sweep the carpet clean then

make up the solution of dye

preferably hot and put it on with

a very small scrubbing brush. It

must be worked on evenly.

Protect the surround with

several thicknesses of old

newspaper. Wear gloves to afford

some protection to the hands.

I have to say that this book was only lent to me

this week so I haven't had the opportunity to try

any of the techniques above.

As you can imagine things have changed

considerably since 1927 but another little

anecdote that tickled my fancy was this, under

Dyeing a carpet

the section within the book entitled 'Buying a

House': ‘Don't have the house done up in such a

way that it is difficult to clean. White paint and

other modern fancies make extra work'….. So now

you know!

Continued from previous page

page 15

thwitter was launched on the 15 July 2006,

however many companies are still not T using it to market their business.

There are currently 170,000,000 people using

Twitter, which is a massive pool of potential

business. How it works is that you get 140

characters to make a Tweet (this is a post to

provide your followers with information). It enables

you to tap into people that are interested in your

industry, gets them following you and then allows

you to Tweet marketing messages and information

on your products and services as frequently as you

like and, even better than that, it is free!

How do you get people to follow you? Well, you

can use a free service called Tweepi to find out who

follows someone in your industry, who you can

then follow. Most people who use Twitter will

follow you if you follow them. With this in mind you

can tap into people who are interested in your

industry by following people who follow magazines

that go out to your target audience. To give you an

example, I created a Twitter account and within a

couple of hours work I have over 150 people

following me. Check it out at:

http://twitter.com/@BarbaraAspin. Who knows

how many people will be following by the time this

article is published, but I wanted to show just how

easy it is to get followers.

Once you get someone following you, you need

to have an email reply ready saying 'thank you for

following please check out my website/FaceBook

page' and include the website address. If your

website address is particularly long there are ways

to make it shorter, just visit our link at the bottom

of this article for hints and tips on how effectively

to use Twitter as a marketing tool for your

business. Once you have people following you,

then have an idea ready to get those people to re-

advertise you by giving them an incentive to re-

Tweet the message, for example: ‘10% off all

products in our online store today only at

www.babysp.com Everyone who RT (re-Tweets)

this message will go into a comp (competition) to

win champagne’.

Create a buzz, promote your products, have

competitions and give out information to people

who are interested in your products. I am happy to

be your first follower so set up an account today

and start Tweeting. For more information please

visit www.SiteWizard.co.uk/Twitter.

The benefits of using Twitter www.sitewiz.co.uk

page 16

n September carpet cleaners from all over the

UK took a break from their busy schedule to I visit Wicksteed Park in Kettering. The event

attracting all these visitors was the inaugural Carpet

Cleaners Carnival, organised by the National Carpet

Cleaners Association.

This exciting new venture was primarily aimed at

the carpet cleaning industry whilst incorporating its

associated trades and services. The event was open

to everyone, along with their friends and families,

and successfully combined fun and festivities

together with business.

If you didn't attend the Carpet Cleaners Carnival

you really did miss out on a great day. It's a long

time since we've organised a national NCCA event

so we are extremely thankful for the support we

received from both the exhibitors and visitors, many

of whom came with their families. Industry events

provide an excellent networking opportunity. A

large proportion of us work on our own and it can

become isolating, but taking the opportunity to

meet up with others in the industry can be

extremely invigorating.

Those in attendance were able to view an

exhibition of top industry manufacturers, suppliers

and advisors from within and outside of the

Association, many of whom have already agreed to

exhibit again next year. Running alongside the

exhibition was a program of events in the

entertainment area, including demonstrations on

Leather Repair (stitching seams) and Carpet Repair

given by Pawlo Woloszyn, together with Skittle Alley

Challenge, Beat the Buzzer and Penalty Shoot Out.

There were also stands offering back massage and

Carpet Cleaners Carnival

The carpet cleaning event of the year!

Wicksteed Park

Kettering

Northamptonshire

Keith Robertson

page 17

face painting which I believe nearly all the children

happily participated in.

For those who wanted to stretch their legs there

was plenty to do within the Park itself. Wicksteed is

one of the oldest theme parks in Britain and is the

ideal setting for a great day out. Within the

beautiful and extensive grounds there is a fair, a

playround, a lake and an abundance of places to

eat. We were even allowed to barbeque our own

food in the park, so the lads at Cleaning Systems UK

in Scotland took advantage of this and organised a

fantastic BBQ on the Friday night, which everyone

who attended thoroughly enjoyed. In fact, it was so

well received that it is likely we will be holding one

next year too.

NCCA Director Glyn Charnock (dressed as Carnival Ring Master for the occasion) tries The Penalty Shoot Out

Member John Bryden and wife Jan collect their prize for overall highest games score

Continued on next page

Meeting with friends, left to right: Pete Collins, Angela Robertson, Ken Wainwright, Leigh Wainwright

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page 18

Since the event we have received a huge amount of

positive feedback from both exhibitors and visitors.

Kevin Loomes of CleanPro Software Solutions, who

exhibited this year, said that his stand was busy

throughout the day and he will no doubt be back

next year. Shaun Bradbury of Dry Fusion advised us

to repeat the event next year and Robert Saunders

of Alltec commented that he preferred events such

as the Carpet Cleaners Carnival as it was a much

more direct way of making - and staying - in contact

with carpet cleaners.

Member John Bryden, who also runs the charity

Kirstyskids in honour of his daughter, wrote to

express his gratitude for the assistance he had

received in his fundraising and has already asked for

a stall at next year's event. John's final comment

was, “Nothing would drag us away.”

The NCCA Office has also received a number of

calls from attendees who have rung in specifically to

express their gratitude for such a wonderful day.

Ray Austin, who has been an NCCA member for

nearly ten years, says “I had a thoroughly enjoyable

day! It was great to meet up with friends and

colleagues and see what was new in the industry.

The venue was superb with lots to keep our

daughter occupied all day”.

The NCCA would like to say a huge “Thank You” to

the members and their families who came, the loyal

Associate members who gave up much of their

weekend, and in many cases brought staff with

them, and also the local businesses who joined us.

We have already booked the venue for next year,

when we hope to make the event bigger and better

and would love to see you there again supporting

the Association. And for those of you who didn't go

this year, it'd be great to see you too! In the mean

time if any of you have any ideas on how to make

the event even better than it was this year we'd like

to hear from you.

Far left: my daughter andgranddaughter stitching seams in Pawlo’s leather workshop

Continued from previous page

page 19

Pawlo’s Carpet Repair workshop

Middle: NCCA member Ken Lawrence with wife Pauline

Something for the ladies:Quality leather goods for sale

Derek Bolton is awarded his Honorary Memberplaque for services to the industry and the NCCA

Fun Faces face painting

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Member Abijah Mandelabrings her mum who has a go at stitching seams

page 20

ressure marks on a new or relatively new

installation of carpeting come in a variety of Pforms.

I have often been asked to deal with marks on new

installations that have been caused by pressure

from the cardboard pole used to aid the movement

of the carpet during transportation. This is usually in

the form of either one, or a series, of lines running

across a new carpet approximately 14cms wide, or

maybe just a single thin line caused by pressure on

the edge of a carpet that has pressed into the main

body of the carpet during transit.

Often this form of pressure mark can be removed

by a gentle application of steam to relax the pile,

which is then groomed into a uniform appearance.

Whilst successful in many cases some marks are too

intense to facilitate total removal.

On many occasions pressure marks are caused by

heavy furniture that has been placed onto the

carpet surface. Within a few hours of the furniture

being put into place the pressure marks begin to

establish themselves. The underlying problem can

often be attributed to cheaper quality underlay, the

convoluting variety being the worst culprit. The

weight of the furniture will crush the underlay

allowing the carpet to indent. The carpet can often

be restored but the crushed underlay may prevent a

satisfactory appearance.

Customers need to be educated on the various

qualities of underlay and their advantages and

disadvantages. By doing this some of the pressure

mark problems will be removed from the equation.

See opposite page for advice on restoring indented

carpet to its original appearance.

Pressure marks on carpets and rugs Derek Bolton

©P

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page 21

Removing indentations in carpets Paul Pearce

ou already know why it is difficult to remove Y indentations in carpet, however for the record

I will explain what I know.

Due to the weight and length of time that the

item has been sitting on the carpet it will not only

bruise the carpet backing but the underlay as well.

The underlay is under the carpet to reduce wear

and tear and it does this by taking on the impact of

items moving across the carpet. When an item is

left in one place for

some time it

creates a memory

and when this

happens it is less

likely to return to

normal no matter

what you do to it.

Unfortunately

these marks are also more noticeable after a carpet

has been cleaned. This is because when the

adhered soil is removed it allows the fibres in the

surrounding areas to plump up.

So is there any remedial action that can be taken?

In some ways, yes, and my way is to wet the

indented area with a considerable amount of water,

even to the point of having a puddle around the

indented shape. When you do this, it is better to

use hot water and then agitate with a brush or even

the edge of the hand tool. Leave for about five

minutes and then extract. By leaving it for five

minutes you allow the underlay to get wet as well as

the back of the carpet, therefore relieving the

compression. If it was a really heavy item and in

place for some time then it may still be a little

noticeable afterwards. Other than that you should

have a happy customer on your hands.

ilk used in textile manufacturing is created

by the silkworm larva of the silkmoth, S Bombyx Mori, when in the cocoon

undergoing metamorphosis.

The practice of breeding silkworms for the

production of raw silk has been ongoing for at least

5,000 years in China. From there it spread to Korea

and Japan, and later to India and the West. Today,

the silkworm lives only in captivity. It has been

domesticated and is entirely dependent on humans

for reproduction. It no longer occurs naturally in the

wild and the silkmoth has lost the ability to fly.

When a silkworm larva is fully mature, it proceeds

to spin its cocoon, in which it ejects - from its

glands - a continuous and reelable thread of 800 to

1,200 yards in length, moving its head around in

regular order continuously for about three days.

The filament produced averages 1/1,200 of an inch

thickness. The cocoons average 1, to 1½ inches in

length. From ten to twelve days after the

completion of the cocoon, the insect is ready to

escape. A perfect moth emerges and, almost

immediately, the sexes start to mate. In four to six

days the female lays her eggs - numbering over five

hundred - and with their life cycle completed the

parent moths soon die.

With the exception of those selected for

reproduction of eggs, the cocoons are treated to

preserve them intact. The chrysalis must be killed

without damage to the cocoon.

Making of the commercial silk thread

After gathering the silk cocoons they are placed into

a vat and boiled. When ready, production workers

remove the cocoons from the vat and find the end

The production of silk Peter Collins

Bombyx Mori

page 22

page 23

of each strand of silk. It is then threaded overhead.

A single thread of silk can measure up to 4,000

feet in length. Depending on the desired thickness

of the silk fibres, these single threads of silk will be

joined with others from three to over one hundred

threads thick. From the boiled cocoons, three

strands are twisted and wound together on large

wooden wheels. These strands are then looped

onto wooden pegs at opposite ends of a large room.

Twenty five of these strands made from three single

fibres are twisted together in a hand operated

wooden machine - this results in a single, very

strong, strand made up of seventy five fibres, which

is used for weaving.

Natural dyes obtained from roots and herbs are

gathered by nomads in the countryside while

synthetic dyes are purchased. The silk threads are

boiled in huge copper vats during the dyeing

process for varying lengths of time, depending on

the colour desired.

Different types of silk

Mulberry, Tasar, Muga and Eri are the four main

major types of silk of commercial importance and

are obtained from different species of silkworms

which feed on various food plants. India has the

unique distinction of producing all these varieties of

silk.

MULBERRY

Often the word 'silk' is referring to Mulberry. This is

because it accounts for most of the commercial silk

produced in the world; in fact, other varieties are

generally termed as non-mulberry silks. It comes

from the silkworm Bombyx Mori L, which solely

feeds on the leaves of the mulberry plant. These

silkworms are reared indoors. In India, major

Mulberry silk producing states are Karnataka,

Andhra Pradesh, West Bengal, Tamil Nadu, Jammu

and Kashmir, which together account for 92% of the

country's total mulberry raw silk production.

Continued on next page

Silk thread

page 24

TASAR

Tasar (Tussah) is a copperish colour and a coarse silk

mainly used for furnishings and interiors. It is less

lustrous than Mulberry silk but has its own feel and

appeal. Tasar silk is generated by the silkworm

Antheraea Mylitta, which mainly thrive on the food

plants Asan and Arjun. The rearing of this type of

silkworm is as nature intended, in the open air. In

India, Tasar silk is mainly produced in the states of

Jharkhand, Chattisgarh and Orissa, together with

Maharashtra, West Bengal and Andhra Pradesh.

Tasar culture is the mainstay for many tribal

communities in India. Oak Tasar is a finer variety of

Tasar generated by the silkworm Antheraea Proyeli

J, which feed on natural food plants of oak. These

are found in abundance in the sub Himalayan belt of

India, covering the states of Manipur, Himachal

Pradesh, Utter Pradesh, Assam, Meghalaya, Jammu

and Kahmir. However, China is the main producer of

Oak Tasar in the world and this comes from another

silkworm which is known as Antheraea Pernyi.

MUGA

This golden yellow colour silk is prerogative of India

and the pride of the Assam state. It is obtained from

the multivoltine (producer of several broods in a

single season) silkworm, Antheraea Assamensis.

These silkworms feed on the aromatic leaves of the

Som and Soulu plants and are reared on trees

similar to that of Tasar. Muga is specific to the state

of Assam and an integral part of its tradition and

culture. The Muga silk is a high value product and is

used in Saris and Chaddars (wraps).

ERI

Also known as Endi or Errandi, Eri is a multivoltine

silk. It is the product of the silkworm Philosamia

Ricini, which feeds mainly on Caster leaves. The silk

is used indigenously for the preparation of

Chaddars. Eri producing areas are mainly in the

north eastern states and Assam, but it is also

practised in Bihar, West Bengal and Orissa.

Next month: Chinese silk carpets

Continued from previous page

page 25

he popularity

and widespread T use of synthetic

fibres has led to the

incorrect assumption that

insect damage is a thing of the

past. Clothes moths and carpet beetles

can digest protein fibres such as wool, silk

and specialty hair fibres, but these insects will also

attack synthetic fibres if they contain protein

substances. This means that carpets, rugs, curtains

and upholstery made from nylon, acrylic, polyester,

acetate and other synthetics can be damaged if they

contain food or beverage stains, blood, urine,

perspiration or other sources of nutritional protein.

The most effective way to prevent an infestation

and inhibit growth is to keep textile furnishings

clean; a programme of

prevention should be

discussed with your client.

Spills should be removed

immediately. Carpet, rugs,

curtains and upholstery should be

brushed or vacuumed regularly as insects

do not generally attack clean materials.

Regular dry cleaning of these articles will also

decrease the chances of infestation because dry

cleaning solvent is toxic to most textile pests.

Similarly, regular carpet cleaning will remove the

nutritional contaminants that can attract and

support insects. If an infestation has occurred, and

you cannot deal with it yourself consult a licensed

pest control operator who is experienced in treating

textile products for insect control.

Insect infestation of textiles NCCA Library

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page 26

n the latest Forum of Private Business 'Cost of

Compliance' Referendum Survey 84% of the I respondents indicated that time spent

complying with legislation has increased over the

last two years.

This is despite David Cameron's insistence at the

2010 Conservative Party Conference that slashing

red tape would be central to freeing the UK's small

business wealth creators.

According to the Forum's research the cost of red

tape for UK SMEs is a combined £16.8 billion per

year, or £14,200 per firm. Of this, £11 billion is

spent on internal costs, with £5.8 billion going to

external legal consultants.

In October 2010, Forum members also reported

that the prohibitive cost of health and safety

insurance, fire regulations and concerns that public

sector cuts would make it harder to comply with

health and safety law.

Employment law also causes major headaches for

SMEs. In fact, it is a significant barrier to job

creation and, by extension, the prospects of small

firms driving economic growth. Put simply, the

burden and cost of employment law increases as a

firm takes on more staff. A 50% increase in

employment tribunals since 2009 has also proven to

be painful.

But in the light of HMRC's recent tax avoidance

The cost of compliance Phil McCabe (FPB)

page 27

clampdown and other 'initiatives' that hit small

businesses hardest, tax is now the number one

bureaucratic barrier. The UK's SMEs pay £3.3 billion

per year for tax advice, £968 billion in external

health and safety support and £752 billion for

employment law consultancy services.

At times, it must appear to small business owners

that they are being bombarded with compliance

issue from all sides.

Unfortunately, small business owners are required

to meet the financial and time costs of dealing with

red tape. Most do not have internal compliance

departments and rely on themselves or their

directors to deal with legislative requirements,

meaning valuable

opportunities to win

work and secure sales

are missed.

Naturally, dealing

with red tape has a

financial impact, with

many SMEs indicating

that compliance has

led to an estimated

£29.8 billion in

business

opportunities being

lost.

Alternatively,

external contractors are hired at an annual cost of

some £6 billion per year.

Due to the increase in red tape since 2009, the

average cost of consultants has more than doubled

to £4,900 per year in the areas of tax, health and

safety, legal guidance and employment. This bill may

well increase with October's common

commencement date which is predicted to result in

further compliance requirements.

SMEs are becoming increasingly frustrated with

the Government’s inability to reduce red tape, and

feel that since the coalition came into power there

has been an increase in compliance costs rather

than a reduction, along with a decline in legal advice

and guidance.

In an attempt to deal with increasing costs, small

businesses are forced to rely upon their own

initiative, which is daunting considering the harsh

economic climate.

However, increasing red tape has also brought

about greater competition in the services industry.

There are now more specialist consultancies offering

advice to SMEs, which necessarily means a greater

choice in both the price and variety of services

offered.

The upcoming deregulation of the legal services

industry is likely to result in more cost effective

alternatives to legal firms, which will hopefully spell

an end to the days of potentially hazardous

'handshake agreements'.

As a result, small

business owners will

find peace of mind

when issues like

intellectual copyright,

payment terms and

power of attorney

are addressed.

The Forum of

Private Business has

teamed up with

LEGAL365.com to

provide a highly

targeted compliance

solution to small

businesses struggling with red tape.

As part of the Forum's Legal Director Business

Support Solution, the Forum and LEGAL365.com

have created a comprehensive service that provides

a range of constantly updated contracts and

documents for SMEs.

Forum members will now have access to an online

resource to meet all their compliance needs, 24/7

and at the click of a button.

The Forum also provides information and support

in the area of employment law via its HR Director

business support solution. Members can access

insured legal advice via the organisation's

employment helpline and also its essential

Employment Guide. For information about both

services call 0845 612 6266 or visit www.fpb.org

page 28

he HSE has recently issued a Consultation

on proposals for recovering its ‘fees for T intervention’. If the proposals are

implemented as planned the HSE would be able to

recover all of its costs of intervention where:

(a) There has been a material breach of health and

safety; and

(b) A requirement to rectify that breach was

formally made in writing.

Recovery of the HSE's costs would no longer be a

matter confined to the Court room; they would

become a consideration for the everyday life of any

business.

The HSE propose to use an average hourly fee for

intervention; currently estimated at £133 which

would apply to all staff other than those working in

its specialist laboratory. The fees would be

recoverable whenever the requirement to rectify a

breach is made 'formally in writing' which would

include improvement notices, prohibition notices,

emails and letters. The fees would apply

irrespective of the dutyholder's response, the

matter to which the breach related or how quickly

the matter is remedied by them.

If the HSE goes on to prosecute in relation to the

same breach, the recovery of intervention fees

would stop once the court documents were

presented. However, further costs could still be

recovered through the Courts in the event of a

successful prosecution.

As stated by the Consultation document: “The

underlying policy of recovering costs for HSE's

intervention through the introduction of fees where

there is a material breach of the law has been

agreed by Government and is therefore not in

question in this consultation.”

The Consultation opened in July 2011 and

responses have been requested by mid October

2011; with the new scheme potentially being

implemented as early as April 2012. Whilst the

Changing the rules of the game - HSE’sCosts Consultation Phil Crosbie (Eversheds LLP)

outcome of the Consultation, and any subsequent

changes to the proposals, are still awaited,

questions are being asked about what it will really

mean for businesses in this sector.

Will HSE officers be under pressure to recover

their costs on every visit? The well-publicised

cutbacks at the HSE have necessitated a more

reactive approach from HSE inspectors in recent

years. Further financial pressures could mean that

officers will want to justify their time and feel the

need to prepare formal requests for remedial work

(and therefore trigger the cost recovery

mechanism), where in the past an informal request

would have sufficed.

There have been a number of cases where

insolvent companies have been prosecuted for

health and safety breaches. Given that the costs of

the investigation process will now be recoverable, it

remains to be seen whether the HSE focus will turn

to those companies that can 'foot the bill'.

There will also be debates surrounding what can

be regarded as a 'material' breach of duty, which

would then trigger the cost recovery process. With

current enforcement action, the HSE has a

standardised Enforcement Management Model, but

we have seen that enforcement can vary between

different officers and interpretations. Whether a

breach is 'material' will be a difficult term to define

and interpret. Arguments over whether the

threshold is met are inevitable. The HSE may be

required to implement an appeal process whereby

aggrieved dutyholders can complain about a

decision that a breach is material. However, this

extra level of scrutiny would no doubt incur extra

costs on the part of both the HSE and dutyholders.

One other question that remains is how the

recovery of costs will reflect on a business.

Organisations are keen to avoid prosecution and

enforcement notices as these are publicised on the

HSE's public database and generally have to be

disclosed during tender processes. This sensitivity is

heightened in the current economic climate where a

blemish on the record can lead to outright rejection

when compared to those with a clean record. It

remains to be seen if businesses submitting for

tender will be required to declare if they have ever

had to pay the HSE's investigation costs. If such

disclosure is required, then decisions over whether

the costs are actually payable will be even more

crucial.

In the event that a business accepts that costs are

payable, the level of costs will likely cause further

debate. It will take a number of 'test cases' to

determine the levels of recovery that the HSE will

be seeking. However, the possibility for variance

between different officers and regions could be

significant. The HSE's costs will be subject to intense

scrutiny whenever they are to be recovered and

their susceptibility to challenge could depend on

whether costs information from other cases are

openly available for comparison. Again, even in

cases where a breach is accepted and costs will be

paid, the determination of those costs could incur

significant time and expense on both sides.

Particularly relevant to this sector is the impact

that this will have on small businesses. As

highlighted in the Consultation document, in March

2011 the Department for Business Innovation and

Skills announced a “moratorium from all new

domestic regulations for three years for businesses

of less than 10 employees and for genuine new start

ups”. This moratorium does not apply to the new

proposals unless the breach involves a self-

employed duty holder who does not expose anyone

else to risk. The risks to small businesses are

evident. When setting the level of fines in Court,

regard is had to a company's means. This may not

be the case with intervention fees; the flat hourly

rate will apply irrespective of the size of the

company.

Whilst the Consultation is ongoing, there are a

number of questions about how the system will

work or, indeed, if it will. The results of the

Consultation and any changes to the proposed

regime will make interesting reading for any

business. In any event, the rules of the game are

changing and businesses need to be aware. For

carpet cleaners, the cost of £750 for a letter telling

you to wear gloves when handling chemicals may be

a scary prospect.

page 29

Items for saleBUSINESS FOR SALE

Carpet and Upholstery cleaning services business for sale, established in 2001. Includes Renault Master van (2006) with

bespoke fittings for chemical storage. Premium interactive website with online survey/quotation facility which can be

viewed at www.spotlesscleaningservices.com The domain names www.spotlesscleaningproducts and also www.spotlessnetwork domain names included, and online shop facility. Steempro 2000 with all extras, Sebo Vacuum

cleaner, karcher hot water extraction stainbuster, orbis cyclical cleaner, chemicals, etc. Leather restoration kit.

Regular customer base. Reason for sale: Allergy to chemical products. Sale price £20,000 O.N.O.

Tel: 0141 941 2510. Email: spotless@ntlworld.com

BUSINESS FOR SALESmall, long-established, reputable NCCA Registered, working

carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry cleaning

system. Domestic and commercial clients. Genuine interested parties only please to call 07903 497298 and leave details.

CLEANING EQUIPMENT AND VAN2 Dryfusion carpet cleaning machines, 2 Drizair 110

dehumidifiers, 2 turbo dryers, 1 Dri-eaz fogging machine, 2 Dryfusion stair tools with pads, 1 Advance Dryfoam rotary

upholstery cleaner, plus 1 large sign-written white Fiat Ducato Turbo Diesel van (less than 5 years old - mileage

41,000). Total cost: £13,500 ONO. Phone Mike on: 01443 492455 or mob: 07881 807436.

VAN & TRUCKMOUNTHydramaster Boxxer 318 with only 600 hours on the clock, in

excellent condition comes with all attachments and chemicals and Ford Transit 51 reg service history and 60,000 miles ply lined and racking for chemical storage in excellent condition. £9000 + vat call 07970 835686 for more details.

EQUIPMENT FOR SALEProchem 250 ft vacuum hoses for truck mount - £150.00.

Chemspec hose reel for truck mount plastic - £200. Prochem sadle tank for truckmount 227 litre/60 gallons - £300.00.

Chemspec pile lifter hoover - £800.00. contact aquadriinfo@btconnect.com for further information or

contact andy on: 07970 544806

CARPET, UPHOLSTERY, PATIO AND PATHCLEANING BUSINESS FOR SALE

The sale includes full training and ongoing support. Twenty five years of customer base and goodwill of the north

London and Hertfordshire area. Interactive website, plus a VW transporter van, fully wrapped with a comprehensive

equipment list. This includes an Ashbys Enforcer 600 psi (only 6months old) and an Ashbys Ninja 500 psi (only 6 months old). For full equipment list and business details, please

contact Nicky on: 07774438007 or 0208 807 3722. Please visit: www.therightclean.co.uk

PROCHEM VACUUM HOSEProchem: 100ft Vacuum hose, 75ft Solution hose for Truck

Mount Machine. £100 + VAT. Tel Aastra Clean: 01454 626259.

VAN & TRUCKMOUNTBlue Line ThermalWave HP II - 50hp and Citroen Relay LWB

Van. True Twin Wand Operation Truck Mount Cleaning. Asking Price: £17,995 + VAT. Call 0118 931 0516 for more

details. Or Visit: www.truckmount.info

CURTAIN CLEANING MACHINEProchem 20A Curtain Cleaning Machine. In perfect working order, tidy for its age. Comes complete with trolley, stainless steel hand tool, various hoses, holdall. Pat tested. Can email picture if interested. £400 ono. Price new: £3000. Tel 01749

671016 or paul@sheenservices.co.uk

MACHINERY FOR SALEGloria 5 litre stainless steal pump-up sprayer: £67.50. No

VAT.Please call Steve on 07973-264783 or alternatively email : s.matczak@btinternet.com

TRUCKMOUNT AND VAN FOR SALEBaneclean Truck Mount and van for sale. Due to retirement I will consider offers in region of £3500. For further details of this bargain contact Derek at Aquamaster on 01845 537640,

07976 218304 or email at derek@aquamaster-yorkshire.co.uk

MACHINERY AND EQUIPMENT 3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator -

£15.00 for the 3, plus £5.00 p & p. Chemspec stainless steel 4 jet floor wand in good condition - £300.00 plus delivery

charge if applicable. Ashbys V2 steam mate with hose attachments all in good condition - £100.00 plus delivery

charge if applicable. Ashbys stainless steel chewing gum floor wand in good condition - £50.00 plus delivery charge if

applicable. Ashbys stainless steel 4'' stair hand tool in good condition - £50.00 plus delivery charge if applicable. Please

phone Pete Collins on 07885804560.

BUSINESS FOR SALEReputable working carpet, upholstery and hard floor cleaning

company servicing both Domestic and Commercial Clients. Currently based in Northumberland but can easily be re-

located. To be sold as a complete package, which includes VW Caddy van, Steempro 2000 Powerplus HWE machine with all extras, Sebo vacuum, Numatic wet and dry vac, professional

spotting kit, Rondo-Matic sprayer, cleaning chemicals and many other accessories. The sale also includes a branded

uniform, website and domain names. Owner operator retiring on medical grounds.

Sale price £15,000. Please call 01434 679 303 or e-mail: info@fibrescarpetcare.co.uk for more information.

page 30

The Association advises that all goods are checked to be in a satisfactory condition, and comply to

electrical and health and safety standards, etc. It is recommended that equipment serial numbers should

be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or

liability arising from any transaction or dispute between the buyer and seller.

NCCA Associate Members

+ Alltec Network:

+ Amtech UK:

+ Ashby's Cleaning Equipment:

+ Asset Finance Solutions UK Ltd:

+ Bio Productions Ltd (inc. Stapro):

+ Camberford Law (insurance brokers):

+ Chemdry UK:

+ Chemspec Europe Ltd:

+ Cleanerswarehouse Ltd:

+ Cleaning Support Ltd:

+ Cleaning Systems UK:

+ Cleansmart Ltd:

+ Cleantec Innovation Ltd:

+ Dri-Eaz:

+ Dry Fusion UK Ltd:

+ Forum of Private Business:

+ Gleaming Insurance (insurance brokers):

+ Hi-Tec Cleaning Group:

+ Host Von Schrader Ltd:

+ Hydro Dynamix:

+ LTT Leathercare:

+ McGregor Lloyd (insurance brokers):

+ Nu Life Stone Care Ltd:

+ Prochem Europe Ltd:

+ Rainbow International:

+ Restoration Express:

+ ServiceMaster Ltd:

+ Sebo UK Ltd:

+ Stainshield Ltd:

+ Textile Cleaning Solutions:

+ The Big Clean:

+ Truvox International Ltd:

+ Vitec Global:

+ Woodbridge Comercial Ltd:

01763 208222 (C/M/F/T)

0845 130 4755 (C/M)

01322 227806 (C/M/E)

01254 584404 (FI)

01444 244000 (C)

0208 315 5000 (I)

01482 872770 (C/M/Fr)

01274 597333 (C/M/T/D/F)

01772 434333 (T/C/R/M)

0844 8482371 (C/M/W)

01334 656787 (C/M/T/F)

0115 8240034 (T/C/R/M/K)

0870 733 7733 (T/C/W/M)

01908 611211 (C/M/T)

01772 433711 (C/M/T/W/Fr)

01565 634467

0845 4740068 (I)

02866 341416 (C/E/F/M/T)

0151 347 1900 (M/C)

01622 664993 (Fr)

01423 881027 (T)

0121 706 0616 (I)

0161 480 7284 (M/C)

0208 974 1515 (C/F/M/T)

01623 422488 (M/C/Fr)

01252 726106 (M/C/T/A)

0116 275 9000 (M/C/Fr)

01494 465533 (M)

01372 841467 (C)

01934 521155 (M/C)

0208 3934778 (M,C,W,K)

02380 702200 (M)

02392 666053 (C)

01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance

NCCA Member Benefits

+ Amicus Legal Ltd (free legal helpline):

+ SiteWizard (website creation)

+ EMJ Management Ltd (workwear clothing and accessories):

+ Brian James (Marketing Consultant):

+ Thompson Local (Ask for Corporate Advertsing Department)

+ Yellow Pages (Ask for Corporate Advertising Department)

Adalante Merchant Services

Payatrader

01206 366500

08450 608860

02392 434650

08450 608860

01252 390385

0808 100 7890

+

+

01628 820500

www.payatrader.compage 31

NCCA ShopThe NCCA has a number of items to order by members. Below are some of the more popular items purchased. For a full list of merchandise please visit the website on: www.ncca.co.uk. Orders may be placed online, or you can contact the NCCA office on: 0116 271 9550.

+ PAS86 Code of Practice

+ Carpet Care Survey Forms (Pad of 100)

+ NCCA Lapel Pin Badge

+ Large NCCA Van Sticker (21x7 inches approx)

+ Small NCCA Van/Machine Sticker (12x3 inches approx)

+ Promotional Leaflet

+ NCCA Tie

All prices include VAT and Postage and packaging. A receipt invoice will be sent by the office. Please allow 21 days for delivery. Goods will not be sent until payment is received.

£40.00 each

£19.50 each or £50 for 3

£3.00 each

Pack of 2 for £17.63

£2.50 each

10p each (under 500), 8.5p each (500 and over)

£12.93 each