OC-RDC v5.1Troubleshooting Guide for Site Usersedc-training.medtronic.com/Site_Training/OC-RDC v5...22‐MAY‐2017 OC/RDC 5.1 Troubleshooting Guide for Site Users Page 2 of 11 Site

22‐MAY‐2017 OC/RDC 5.1 Troubleshooting Guide for Site Users Page 1 of 11

OC/RDCv5.1TroubleshootingGuideforSiteUsers

SITE USER’S WEB PAGE ....................................................................................................................................... 2

CHANGING AN OC/RDC PASSWORD ................................................................................................................... 2

SUPPORTED COMPUTER OPERATING SYSTEMS ................................................................................................... 5

SUPPORTED INTERNET BROWSER – INTERNET EXPLORER V 9, 10, 11 .................................................................. 6

INTERNET EXPLORER GENERAL SETTINGS ........................................................................................................... 6

SECURITY SETTINGS – TRUSTED SITES ................................................................................................................. 8

POP‐UP BLOCKER ‐ TURN OFF ............................................................................................................................. 9

ENTERPRISE MODE ‐ TURN OFF ......................................................................................................................... 10

OC/RDC V5.1 SYSTEM KNOWN ISSUES ............................................................................................................... 10

HOW TO CLOSE CRFS AND SIGN‐OUT OF OC/RDC .............................................................................................. 11

PASSWORD TROUBLESHOOTING – (OPTIONAL) ................................................................................................. 11

FAQS: ................................................................................................................................................................ 11


SiteUser’sWebPagehttps://edc.medtronic.com

This is the web page all site users such as Coordinators, Investigators, Core Lab personnel and external Monitors use to access OC/RDC.

ChanginganOC/RDCPasswordBoth Site users and Internal users are able to request a new password for a site user. Follow the steps below to have a temporary password emailed to a site user.

On the login page (https://edc.medtronic.com/) click on ‘Change Password’.


Enter the ‘userid’ of the user who needs a password reset and click ‘Next’.

An email with a temporary password will be sent to the user with instructions how to reset the temporary password. Read the email carefully to reset your password. Note: To ensure the email arrives in the user’s inbox, site users should attempt to add the email address [email protected] as a trusted sender or add as a contact. Click ‘Return to login screen’


The user should open their email and look for the temporary password email. This password must be used within 24‐hours. A sample of the temporary password is highlighted in the screenshot below.

The user should open the login page (https://edc.medtronic.com/) and enter their ‘User Name’ and the temporary password and click ‘LOGIN’.


The next page instructs the user how to create a new password. Enter the temporary password in the ‘Current Password’ box and enter a new password in the other boxes. Password Restrictions: 1. The password cannot be the same as the User ID (Username). 2. The first character in a Password must be an alpha character. It cannot be a number. 3. Passwords cannot start with a numeric value or a punctuation mark. 4. Passwords must be at least 7 and no more than 15 characters in length. 5. Passwords must contain at least one numeric character. 6. Passwords must contain at least one uppercase letter. 7. Passwords may not contain any of the following special characters. (~ ! @ # $ % ^ & * ( ) _ + { } | : “ <

> ? ` = [ ] \ ; ‘ , . /) 8. A password cannot be reused until the password has been changed at least 10 times.

The system may reject passwords that are too similar (e.g., if you change Coffee1 to Coffee2)

Note: If a site user claims not to have received the temporary password email, the email may be identified as ‘spam’ or ‘junk’. To correct this, the site user should attempt to add [email protected] and [email protected] as a trusted sender or add as a contact.

SupportedComputerOperatingSystemsNot all computers are supported by Oracle Clinical / Remote Data Capture. (See below) SUPPORTED: Windows 7, Windows 8 and Windows10 NOT Supported: Windows XP Apple/Macintosh computers (OS) iPads / iPhones (iOS) Android mobile devices


SupportedInternetBrowser–InternetExplorerv9,10,11Only Internet Explorer version 9, 10, 11 can be used to access OC/RDC v5.1. We cannot provide support or troubleshooting activities for any other web browser. Site users must work with their local IT group to upgrade Internet Explorer to an approved version.

Note: Other web browsers such as Chrome, Firefox, Safari and Microsoft Edge (included with Windows 10) are not supported. They will not work with Oracle Clinical / Remote Data Capture, so be aware which browser you use when logging into OC/RDC.

InternetExplorerGeneralSettingsTemporary Files Deletion for Internet Explorer Internet Explorer downloads website data (temporary internet files) to be used in current and future connections to that website. The reason for this, in theory is a good idea; it improves the efficiency of reconnecting to the same website so in future visits to the website only changed content needs to be downloaded. However, in the case of OC/RDC, sometimes this cached data is incorrectly used by Internet Explorer so deleting these temporary files is necessary. To delete the temporary files, follow the steps below.

1. In Internet Explorer click on the ‘Tools’ menu. 2. Then select ‘Internet options’. 3. On the ‘General’ tab click ‘Delete’.


4. Uncheck the box asking to ‘Preserve Favorites website data’. 5. All the other items can be checked. 6. Click ‘Delete’.

Note: This step should be performed if OC/RDC is returning errors. We recommend clearing the temporary internet files then close all Internet Explorer windows and try to access OC/RDC again.

1. On the ‘General’ tab click the ‘Settings’ 2. Select the option ‘Every time I visit the webpage’. 3. Ensure the ‘Disk space to use’ is set to 1024, and then click ‘OK’ to exit.


SecuritySettings–TrustedSitesAdd the OC/RDC link (https://edc.medtronic.com) in Trusted Sites.

1. In Internet Explorer click on ‘Tools’. 2. Select ‘Internet Options’. 3. Click on the ‘Security’ tab. 4. Click the ‘Trusted Sites’ icon. 5. Click on ‘Sites’.

6. Enter https://edc.medtronic.com 7. Click ‘Add’ and then close any open windows.


Pop‐UpBlocker‐TurnoffThe Pop‐up Blocker should be turned off.

1. Open Internet Explorer and select ‘Tools’.

2. Point to ‘Pop‐up Blocker’ and ensure that the Pop‐up Blocker is turned off


EnterpriseMode‐TurnoffEnterprise Mode should be off.

1. Open Internet Explorer and select ‘Tools’

2. Look at ‘Enterprise Mode’ and ensure it is not checked.

Note: Typically ‘Enterprise Mode’ is off. A checkmark will be present if it is on.

Enterprise Mode ‘OFF’ Enterprise Mode ‘On’

OC/RDCv5.1SystemKnownIssues We are aware of few known issues which may or may not occur when working with OC/RDC 5.1. In most instances they are minor and can be remedied with persistence and additional attempts to sign‐in or continue your work.

1. Page Expired: One that may appear is the “Page expired” pop‐up or “Session is inactive, please log in again”. The resolution is to click ‘OK’ and attempt to sign‐in until the message no longer appears.

2. Review Tab CRF Opening Error: There can be some issues when attempting to open a CRF using the ‘Review’ tab. A common error is when the CRF doesn’t open or opens as a blank page. The resolution is to locate and open the CRFs using the ‘Home’ tab.


HowtocloseCRFsandSign‐OutofOC/RDCAll users should always close an open CRF using the correct method described below.

Correct Method Incorrect Method Click the red X in the CRF Do not click the Internet Explorer browser window X.

PasswordTroubleshooting–(optional)If users are experiencing problems logging into OC/RDC they may attempt to log into the system using Google Chrome. If authentication is successful, this will confirm the account/password combination is working.

Note: DO NOT attempt to open a CRF or perform any other activity in RDC as Chrome is not supported for RDC use.

FAQs: If further assistance is needed, please contact the Medtronic RDC Help Desk at

[email protected] or by phone at 877-855-8551

Documents

OC-RDC v5.1Troubleshooting Guide for Site Usersedc-training.medtronic.com/Site_Training/OC-RDC v5...22‐MAY‐2017 OC/RDC 5.1 Troubleshooting Guide for Site Users Page 2 of 11 Site