€¦ · Objektif proses Skop proses (key activities) Pemilik proses (key partners) Kriteria...
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€¦ · Objektif proses Skop proses (key activities) Pemilik proses (key partners) Kriteria kecemerlangan 4.4.1 proses Pelanggan Interested parties Sumber-sumber yang perlu Rujukan: