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7/31/2019 Ob Che 11 Communication
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Describe the communication.
Functions of communication.
Process communication.
Direction of communication.
Interpersonal communication.
Organizational communication.
Knowledge management.
Barriers to effective communication.
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Functions ofcommunication.
Control
Functions ofcommunication.
Motivation
Functions ofcommunication.
Emotional expression
Provide information
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Downwardcommunication
Lateralcommunication
Upwardcommunication
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Downward communication:Communication that flow from one level of a group ororganization to a lower level is downward.
Upward communication:Communication that flow to higher level of a group ororganization. it is use to provide feedback to higherups inform them of progress toward goals.
Lateral communication: Communication takes place among members of the
same work group among the same level ,amongmangers at the same level .
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OralCommunication
WrittenCommunication
NonverbalCommunication
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DEF. :- The chief means of conveying
messages is oral communication.
Advantages:
Speed and feedback
Disadvantage:
Distortion of the message
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Advantages:
Tangible and verifiable Disadvantages:
Time-consuming and lacks feedback
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Advantages:
Supports other communications and
provides observable expression of emotions and
feelings
Disadvantage:
Misperception of body language orgestures can influence receivers interpretation of
message
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Three Common Formal Small-GroupNetworks
Chain:
Rigidly follows
the chain ofcommand
Wheel:
Relies on acentral figure to
act as theconduit for all
communication
All Channel:
All groupmembers
communicateactively with
each other
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E-mail :
Advantages:
Quickly written, sent, and stored; low cost for distribution
Disadvantages:
Messages are easily and commonly misinterpreted
Not appropriate for sending negative messages
Overused and overloading readers
Removes inhibitions and can cause emotional responses andflaming
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Instant/Text Messaging : Forms of real time communication ofshort
messages that often use portable communication
devices.
Instant Messaging
Immediate e-mail sent to receivers desktop or device
Text MessagesShort messages typically sent to cell phones or other
handheld devices
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The process of organizing and distributing anorganizations collective wisdom so the right
information gets to the right people at theright time.
Requires an organizational culture that valuessharing of information.
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During the process of communication there isa possibility of gap between the
communicator and the receiver, which leadsto the failure of it.
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Filtering : A senders manipulation of information so that it will
be seen more favorably by the receiver
Selective Perception : People selectively interpret what they see on the basis
of their interests, background, experience, andattitudes
Information Overload : A condition in which information inflow exceeds an
individuals processing capacity
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Emotions: How a receiver feels at the time a message is received will
influence how the message is interpreted.
Language : Words have different meanings to different people.
Communication Apprehension : Undue tension and anxiety about oral communication, written
communication, or both
Gender Differences : Men tend to talk to emphasize status while women talk to
create connections
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ANY
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