Excellence in the Organisation:The importance of CapabilitiesProf.Sylvia Santisteban

Understand the importance of analyzing peoples behaviour in organizations.

Identify the skills highlighted in efficient managers.

Describe the most important skills that affect productivity, work environment and efficiency in the organization.Aims for the session

In principle, he/she makes things carried out by other people. But there must be something more to this individual ...

Management Functions

Process that involves defining goals, establishing strategies and developing plans to coordinate activities.Prof. Sylvia Santisteban - CENTRUM Catlica*

Prof. Sylvia Santisteban - CENTRUM Catlica

Determine tasks to be performed, by whom, how will they be associated, who will report to whom and at what level decisions are made.Prof. Sylvia Santisteban - CENTRUM Catlica*

Prof. Sylvia Santisteban - CENTRUM Catlica

ControllingMotivating and directing team members, selecting the most effective communication channels and conflict resolutions. It is about PEOPLE!Prof. Sylvia Santisteban - CENTRUM Catlica*

Prof. Sylvia Santisteban - CENTRUM Catlica

Comparing current performance with planned goals to correct any deviation.Prof. Sylvia Santisteban - CENTRUM Catlica*

Prof. Sylvia Santisteban - CENTRUM Catlica

Management RolesHenry Mintzberg

Management skills include technical, human and conceptual skills

A pleasant workplace originates a better financial performance in the organizationInterpersonal Capabilities

What is Organisational Behaviour?

Organisational Behaviour

Field of study that research the impact individuals, groups and structures have on the behaviour of an organization.

Study of individuals and groups within the context of an organization and of internal processes and practices that influence the efficiency of individuals, teams and organizations.An alternative definition:

Disciplines contributing to the study of OBPsychologySocial psychologySociologyAnthropologyEconomicsProf. Sylvia Santisteban - CENTRUM Catlica*

Prof. Sylvia Santisteban - CENTRUM Catlica

Key Capabilities

Understand own personality and attitudes, as well as those of others.

Assess own strengths and weaknesses.

Establish professional and personal goals and work to achieve them.

Balance work and personal life.

Engage in new learning.Personal Capability

Communications CapabilityDevelop ability to transmit information, ideas and emotions to others.

Provide and request positive feedback.

Develop active listening.

Use and interpret nonverbal communication.

Effectively participate in communication.

Diversity capabilityCreate and enable an inclusion environment

Work based on talents and contributions.

Effective team work

Take advantage of diversity.

*Live values differentiating the good from the bad.

Identify and describe ethical principles.

Apply laws, rules and regulations.

Show respect and treat others with dignity..Ethics Capability

* Transcultural CapabilityUnderstand, appreciate and use features that make a culture unique.

Identify and understand how values related to work influence the choice of individuals to make decisions.

Understand and motivate employees with diverse values and attitudes.

*Synergies using complementary skills

Set appropriate goals and awards

Conflict resolution

Develop staff capabilities

Teamwork Competence

*Change CapabilityDiagnose the need for change.

Planning for change.

Lead creating and positively influencing organisational culture.

Take smart risks to improve with creativity.

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Need to improve both productivity and quality.

Improve Customer Service.

Improve team capabilities

Succession

Network

Help work life balance

Positive work environment creation.

OB Challenges and Opportunities

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Human resource*

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**Wrap up

*Prof.Sylvia Santisteban CENTRUM Catolica*The material for this illustration is found on page 21.

Prof.Sylvia Santisteban CENTRUM Catolica