WATERFOOT PARK, POOLEY

BRIDGE, ULLSWATER, CUMBRIA

CA11 0JF | 017684 86302INFO@WATERFOOTPARK.CO.UK

This access statement does not

contain personal opinions as to our

suitability for those with access

needs, but aims to accurately

describe the facilities and services

that we offer all our guests/visitors. 

A C C E S S I B I L I T Y

S T A T E M E N TWELCOME TO

WATERFOOT

PARKA serene escape to the

countryside...

INTRODUCTION

Waterfoot Park is set within the grounds

of a Georgian mansion overlooking

Ullswater. It features excellent facilities

and makes the perfect idyllic location for

touring, self-catering, glamping holidays,

or privately owned Holiday Homes.

We are a Visit England five star and

David Bellamy Gold award winning Park

conveniently located on the route of the

Ullswater Way footpath, just ten minutes

walking distance to the quaint village of

Pooley Bridge and the Ullswater

‘Steamers’ Pier. The Park enjoys a quiet,

family orientated atmosphere amidst

ancient woodland with spectacular views

overlooking Ullswater. Keep an eye out

for our resident red squirrels on your visit

too!

Useful facilities on site include the

Mansion Bar with free Wi-Fi, shop, and

information point. On park we have

spaces for touring, self-catering

cottages, Glamping Pods, Hives, and a

exclusive friendly community of holiday

home owners. There are a number of

holiday homes and pitches available for

those that want to stay a little longer.

Please note: Our main season runs form

1st March to mid November.

VISITING US

If you have any queries or require any assistance

please phone 017684 86302 or email:

BY TRAIN

Do not follow SAT NAV. The nearest town to the

Park is Penrith which has a railway station, bus

station, and accessible taxi service and hire car

availability. For more information regarding all

modes of transport please see important contact

information.

BY BUS

Bookings can be made online, by telephone or in

person. A deposit is required on booking with full

payment due 14 days before arrival for wigwams

and touring, and one month before for self-

catering cottages. An email is sent out prior to

arrival with information. Late arrivals please

contact the site for arrangements.

If you require assistance with pitching your

caravan please let us know prior to arrival and

give us an estimated time so that we can make

sure your arrival is as stress-free as possible.

The bus number 508 links between Penrith, Pooley

Bridge and Glenridding. Operates all year - please

note that the bus stop is about a 6 minute walk

away from the site entrance.

BY CAR

BY TAXI

info@waterfoot.co.uk

First Trans Pennine Express and/or Virgin Trains,

run direct train services to Penrith station from

London Euston, Birmingham, Manchester and

Manchester Airport, Preston, Lancaster,

Oxenholme, Carlisle, Glasgow and Edinburgh.

Other services run trains from Newcastle to Penrith

via Carlisle.

Waterfoot Park is easily accessed from the M6.

Simply leave the motorway at Junction 40, head

west along the A66 (signposted to Rheged and

Ullswater 'Steamers'), then turn left on the A592.

Follow the road for about three miles and access

to the park can be found straight off the A592 on

the right, look out for the Red Squirrel sign. If you

reach the lake, you've gone too far! Please Note:

We are NOT Sat Nav compatible. Many GPS

systems will take you down a dead end narrow

track unsuitable for caravans, so please take note

of the directions above.  

Local accessible taxi: CLOVER LEAF TAXIS,

Tel: 01768 210130,

Website: www.cloverleaftaxis.co.uk

PRE-ARRIVAL

SITE MAP

CAR PARING & ARRIVAL

The site is not one-way, so care must be taken

when driving around the Park. The roadways on

Park are made of tarmac, with speed bumps at

various intervals and a speed limit of 10mph

throughout.

The first 250 metres of the Park is level, the rest

is then set on rising ground leading to the

Mansion, Self-Catering Cottages, Hives, and

Wigwams. The touring field has a slight decline

from the facility building and has a tarmac road

with 30 gravelled hard-standing touring pitches.

Low level lighting is used throughout the park.

There is an area of tarmac near to reception for

parking and there is also a tarmac area for

parking next to the Mansion. There is a

gravelled area for parking if renting a Wigwam,

and there is also a parking space provided for

each of the self-catering cottages.

The Reception/Shop is staffed 9am - 5pm daily

and out-of-hours a member of staff can be

reached by our Free Phone system (located in a

yellow box outside reception). If you are due to

arrive after 5pm please contact the site so that

we can explain your arrival process, and how to

get in touch with us out-of-hours.

There may not be a need to get out of your car

until we get you to your accommodation, so

please contact us if this would be helpful to you

and we will try to assist in anyway we can.

RECEPTION

The reception is housed in a Park Home next to

the touring field which can be accessed via a

wooden ramp with hand rail to one side. This is a

width of 1.18m (46.5”) and 4.3m (169”) in length

with landing and a left turn 1.2m (48”) x 2.5m

(98.5”) then a flat wooden walk way of 5.0m (197”)

to a door 0.72m (28.5”) wide with a step of 27mm

(1”). The handle is 1.06m (41.5”) from the floor.

The reception desk provides a low level counter

with ample space for a wheelchair or pushchair.

Seating can be provided inside reception if

required. The flooring is wood effect vinyl. There is

no background music. Lighting is provided with

fluorescent tubing and evenly lit throughout. A

hearing loop system is in place. We can provide a

magnifying glass, clip board, easy hold pen etc. if

required.

We allocate pitches before arrival, so please state

if you have any specific needs e.g. close to

facilities etc. We personally take people to their

accommodation with special arrangements made

if arrival is after 18:00hrs.

TOURING FACILITIES

The touring field has 30 hardstanding pitches large

enough for a caravan and awning. If no awning is

required then there is room for a car either alongside

the unit or in front depending on the length of unit,

otherwise the car may be parked alongside on the

grassed area. Assistance with pitching is offered

subject to staff availability.

Each pitch has a water point, TV reception point

(15m cables available from reception), grey waste

disposal drain, and electrical hook up point. The

Park features low level lighting throughout, but

due to our dark sky policy, torches may be

required. The chemical disposal point is provided

within its own building door width 0.74m (29”).

Bins of 1100 litres (top loading type) are located in

a compound next to the toilet block and the

furthest pitch is 110m (361ft) from the compound.

Please ask at reception for assistance if required.

Recycling bins are also the 1100 litre top loading

type. The closest pitch to the facilities is 25m

(98ft) away.

We have 4 wooden Glamping Pods allocated at

the top of the Park. Glamping Pods are sturdy

wooden camping huts which sleep up to four

people (please discuss with staff when booking as

to ease of accessibility). They are comfortably

equipped with foam mattresses 46cm (18.1”) which

make up 1 fixed double bed enclosed on three

edges and 1 sofa bed. Each Glamping Pod is

provided with lighting and heating (panel heater

attached to the wall).

Our Glamping Pods have en suite shower and

toilet rooms with shower enclosures, but no grip

handles etc. The nearest accessible toilet/shower

is in the main facility building next to reception.

Each Glamping Pod is provided with wooden

decking, two have a step up of 80mm (3.14”) and

the other two have 3 steps of 120mm (4.72”)

each. 

The entrance to each Glamping Pod is through a

door 59cm wide with a double door that can open

to 1.17m (46”), with a step threshold lip of 8cm.

They come supplied with a kitchenette -

worktop height for hob and sink etc. is 0.94m

(37”). Flooring throughout is vinyl flooring.

SELF-CATERINGGLAMPING PODS

LAUNDRY

Within the facility building is one accessible/family

room and laundry washing up room both accessed

via a ramp 3.6m (141”) long 1.150m (45.5”) wide.

The door into the accessible/family room is 1m

(39.3”) wide with a small wedge. It is fitted with

appropriate grab rails, tiled throughout and non-

slip tiled floor well-lit with fluorescent tubes, two

low level sinks, low level hair dryer and an alarm

system installed for emergency assistance.

The accessible/family room is accessed via a

coded locking system - the code is available on

request. All public areas have emergency lighting.

The main facility building is separated into 1 male, 1

female shower/toilet block each accessed via a

0.77m (30.3”) wide clear step 0.175m (6.88”) high

for the male and 0.135m (5.31”) for the female.

Each block has 2 strip cubicles with toilet and

hand basin, 3 separate toilet cubicles, 3 separate

spacious shower rooms with tiled non slip floors a

fixed seat and sink along with a bank of 4 sinks set

into a worktop of 0.85m (33.5”) in height.

There are two free to use hairdryers and hand

dryers with soap and hand lotion. Our facility

building is heated. The flooring in the toilets can

be slippery when wet. The male block is on the

front of the building and the female block is

located around the back. 

We have accessible /family shower room with

toilet in the main facility building and also housed

within the Mansion House is an accessible toilet

available during opening hours via a ramp and

RADAR key operated door.

TOILET & WASHING FACILITIES

MANSION AND CONFERENCE FACILITY

The Mansion houses a licensed bar/coffee lounge

split into two rooms and is 270m away from the

reception building. There is parking outside the

main door which is entered via 4 steps of

sandstone construction width of 1.3m. Each step is

a slightly different height.

The main entrance doors are 0.61m (24”) each and

can be opened to 1.24m (48.8”) width with a knob

handle at 0.9m (35.4”) from floor and then straight

ahead are a set of double doors with a width of

0.67m (26”) each side and 1.340m (52”) total.

The ground floor of the Mansion has level access throughout. Tables are usually well spaced out with a clear

height from the floor of 0.6m (24”), with a mixture of upright chairs with or without arms. Lighting in all areas is

natural light and fluorescent tubes along with wall lights. Candles are sometimes lit on the tables. Service is

usually at the bar, but drinks can be served at the table on request.

The two lounge rooms and middle section can be accessed via double doors - opening of one side 0.63m

(25”) and 1.260m (50”) total. There is a single door which leads straight into the main bar from the foyer

0.92m (36.2”) wide. Background music is used to create a calm atmosphere and once a month we have

our Music in the Mansion nights and quiz nights. The Mansion is split into three sections, one of which can

be hired out for small functions seating up to 50 people. There is room for wheelchair and pushchair

access as the tables are not fixed.

Accessible access via a RADAR Key operated

door during bar opening hours. The ramp has a

handrail and is 1.2m wide with an incline of 8m

in length and width 1.2m reaching a landing of

1.2m x 1.5m. The door is 0.87m (34.2”) with D

handle and Radar key lock.

The flooring is short pile carpet, carpet tiles and

vinyl. There is an accessible toilet inside the

Mansion with appropriate grab rails and low level

hook, shelf and sink with baby changing facility.

Fluorescent lighting and vinyl flooring. The door

measures 0.96m (38”). 

LAUNDERETTE

There is parking outside the laundry/washing up

room which is situated at the main facility building

alongside the accessible/family room. The access

to this is via a ramp. The laundry has level access

with a door 1.0m wide with washing up sinks at

0.74m (29”) clear under the sink and 0.94m (37”)

to worktop top. The washing machine is a top

loader and is coin operated. The tumble dryer is

front loader and is coin operated.

There is a shop in the reception building where

you can purchase a basic range of household

goods, local free range eggs, bacon, sausages

and milk and you can also order newspapers.

This shares the same entrance and parking as

the reception. (See Reception section). The

shop is level throughout. 

A low level counter is provided. Most items can be

reached from a seated position but assistance is

available. The counter has a hearing loop system

installed and staff have been trained in its use. The

shop is well lit with fluorescent tubes. The flooring

is vinyl 

SHOP

GROUNDS & GARDEN

The Park is situated on a hill and so rises from the

entrance via tarmac roads with speed bumps. Low

level lighting illuminates the park at night but due

to our policy on dark sky it may be wise to bring a

torch for night time strolls. The Mansion garden is

mainly grassed with a large gravelled patio area to

the back for sitting out.

The walkway to the gravelled patio area is 1.500m

wide and 9m in length. The patio area can also be

accessed via the back of the Mansion through 2

doors 0.66m each with a knob handle 1.2m from

floor to a platform 2.9m x 2.9m with 5 stone steps

down each side with handrail down from Mansion

wall.

ADDITIONAL INFORMATIONPark management team have undergone Visit

England Disability awareness training and also as

a company invested in training and workshops

through The Accessible Training Company. Dogs

are welcome in all areas except the Toilet/Shower

block (assistance dogs exempt if necessary). A

water bowl is always available outside reception

and inside the Mansion.

Clear signage is used throughout the Park with

pictograms where appropriate - white background

with brown lettering. Internet reception around the

park is very limited; however FREE Wi-Fi is provided

inside the Mansion foyer. We have an area where

mobility scooters can be charged.

The nearest minor injury unit and GP surgery is 6

miles away at Penrith Community Hospital. The

nearest A&E is 20 miles away at Carlisle Infirmary.

The nearest Veterinary practice is 6 miles away in

Penrith. We can offer a list of nearby attractions

and details of their Access Statement for

information, where available.

We are hoping in the next few years to improve our

self-catering options to transform the old farm into

accessible letting property with facilities for those

people with limited mobility and hearing and visual

impairments. We are in the process of creating a

virtual tour of the park which will be loaded onto

the website. Website improvement with one click

option for navigation. Eventually to provide an

accessible walk around the Park. Front loading

washing machine for 2018.

FUTURE PLANS

IMPORTANT CONTACTS

Address:

Waterfoot park

Pooley Bridge

Ullswater

Penrith

CA11 0JF

Telephone:

01768 486 302

Email:

infor@waterfootpark.com

Website:

waterfoot.co.uk

Grid Reference:

Northings (Y): 524657 metres. Eastings (X):

346029 metres.

Hours of Operation:

09:00 - 17:00hrs with access for emergencies via a

free phone outside reception

Local Carers:

01768 890280,

www.edencarers.co.uk 

Local Equipment Hire:

Eden Independent Living,

www.eil.org.uk

Local Accessible Taxi:

CLOVER LEAF TAXI,

www.cloverleaftaxis.co.uk,

Tel: 01768 210130

Mob: 07768 528571 

Local Public Transport:

BUS Traveline on 0871 200 22 33

First TransPennine Express and/or Virgin Trains 

FULL ADDRESS

Waterfoot Park,

Pooley Bridge,

Ullswater,

Penrith

CA11 0JF

CONTACT

INFORMATION

TELEPHONE

EMAIL

WEBSITE

01768 486 302

info@waterfootpark.com

waterfootpark.co.uk