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NYS Forum IT Corporate Roundtable
Technology Strategies at NYS DMVAdam Gigandet
ITCR Work Group MeetingFriday, July 01, 2011
2
Agenda
1. Managing demand with limited resources
2. Application system support strategies
3. Data management challenges
4. Innovation – the game changer
5. MyDMV
Continuous Incremental Innovation
Run Transform
Grow
Unplanned Improvements
RadicalInnovation
Strategic System Innovation
3
Shared Services Enterprise
Shared Services Focus• Systems• Master Files• Identities• Infrastructure
Foundational Strategies1.Project Governance
2.Service Oriented Architecture
3.Enterprise Information Management
4.Virtualization
4
Program Owners
• Demand mapped to 16 high level functional business areas
Enterprise Shared Services Safety Programs
MyDMV/eDMV Services Governors Traffic Safety Committee
Field Operations Division of Field Investigation
Central Operations Integrity Office, Audit
Legal, Appeals, Hearings Fiscal and Human Resources
Ticketing Systems Agency Program Services
Vehicle Safety Communications
Motor Carrier, Accidents Information Technology
Enterprise Shared Services 12.9%
MyDMV/eDMV Services 12.9%
Field Operations 18.8%Central Operations 3.5%
Legal, Appeals, Hearings 1.2%Ticketing Systems 9.4%
Vehicle Safety 2.4%
Motor Carrier 9.4%Safety Programs 3.5%
Division of Field Investigation 1.2%Integrity Office, Audit 7.1%
Fiscal and Human Resources 4.7%
Agency Program Support 5.9%Information Technology 7.1%
Total: 100.0%
Current Project Demand
5
Project Priorities
• 60% Executive sponsored projects• 10% Business cases sponsored by a specific business area• 10% Federal & State mandates• 15% Maintenance/Upgrades
PLANNING
Scope, Requirements Spec, Business
Rules
EXECUTION &CONTROL
Functional Specs, Design, Code, Test,
Implement
CLOSEOUT
Monitor, Adjust
INITIATION
Charter, Scope
TIMETIME
EFFO
RT
EFFO
RT
ORIGINATION
Business Case,
Analysis
Preliminary Estimate Commit Estimate
Project Portfolio Management
• Foundational strategy #1 for shared service capability.• Business case with high level estimates is ‘origination’ gate.
Project Portfolio Management
Enterprise Shared Services 19.4%MyDMV/eDMV Services 6.5%Field Operations 5.2%Central Operations 22.6%Legal, Appeals, Hearings 0.6%Ticketing Systems 4.5%Vehicle Safety 4.5%Motor Carrier 1.9%Safety Programs 3.9%GTSC 0.6%Division of Field Investigation 3.9%Integrity Office, Audit 1.9%Fiscal and Human Resources 11.0%Agency Program Support 4.5%Information Technology 9.0%
Total: 100.0%
Application System Program Owners
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System Ownership
TIME• Tolerate (38%), Invest (25%), Migrate (31%), Eliminate (5%)
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SOA Software Stack
Service Oriented Architecture • Foundational strategy #2 for shared service capability.• XML, ASP.NET, Actional, Shadow, Biztalk, Documentum are enablers
Enterprise Shared Services 16.6%MyDMV/eDMV Services 7.6%Field Operations 3.2%Central Operations 18.5%Legal, Appeals, Hearings 0.6%Ticketing Systems 7.0%Vehicle Safety 7.0%Motor Carrier 11.5%Safety Programs 5.1%Division of Field Investigation 1.9%Integrity Office, Audit 3.8%Fiscal and Human Resources 10.8%Agency Program Support 4.5%Information Technology 1.9%Total: 100.0%
Data Stores by Program Owner
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Data Store Owners
• Over 500 databases and master files• Over 500,000 real-time transactions per day• 150,000 external file exchanges per month• Over 500 one-shot data requests per year
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Single Customer Viewpoint
Master Data Management• Foundational strategy #3 for shared service capability.• Universal Client Identification Number is an enabler
UniversalClient ID
Contact Information
License Vehicle Ticket BusinessesAdmin
Master Data Repository
NY.Gov Directory Services
MyDMV Directory
Virtualization
Foundational strategy #4• Private cloud infrastructure• Agility, high availability, and elasticity 11
MyDMV
Identity Assurance
Procedure for online identity verification aligns with state
and federal standardso To create a MyDMV account, customer must have obtained an
NYS DMV photo document (license, permit, non-driver ID), which
requires in-person identity proofing at a DMV office
DMV Registration Authorityo DMV’s online identity verification services are available to NYS
entities through NYS Enterprise Identity Access Management
(EIAM) initiative
MyDMV
MyDMV Sign on
NY.GOV ID o Logino Password resets o Security
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MyDMV
MyDMV Portal Page
MyDMV
TEENS
o Crasheso Moving violations o Convictionso Suspension and
revocations
MyDMV
TEENS
o Notifications /
event summary
(it’s a good thing this
is a test sample!)
MyDMV
Address Change
Address updates to license
and registration records Approximately 700 address
updates / day Address changes by Call
Center and processing centers decreased by 40%
35% increases of online replacement document transactions for updated address
MyDMV
Paperless Reminders
Inspections and
registrations Potential for significant
print postage savingso 1.7+ million online
registration renewals / year
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Innovation Strategy
Iterative and incremental• Requires pay-as-you go contract vehicles• Peaks and valleys for specialized support• Change management is critical
