Nursing Home ManagerBrocastle Manor Care HomeRecruitment pack

This is an exciting time for Hafod, we’ve recently celebrated our 50th anniversary and are continuing on our change journey to integrate our core services. We began in 1968 as Hafod Housing Association and in the early days had 300 properties in Cardiff, seven colleagues and a turnover of £100,000. Today, we work across nine local authority areas in Wales and help over 16,000 people each year.

Hafod is one of the leading providers of housing, care and support in South Wales. We employ over 1,300 colleagues and have a turnover in excess of £55 million. Over the last 12 months we have embarked upon an organisational change programme to ensure we are ready to meet the challenges facing our communities both now and in the future.

Our change journey is transforming how we work and will enable us to make lives better for more people. It will help us achieve our vision to integrate our housing, support and care services and improve the quality of life and well-being of our customers and communities.

We are delighted that you are considering joining our team and hope that this pack will give you an insight into what you can expect as our Nursing Home Manager with our Brocastle Manor Care Home.

Yours sincerely,

Jas Bains

Making Lives Better

Jas BainsChief Executive

Welcome

Dear applicant,

Thank you for your interest in joining our Brocastle Manor Care Home.

We are proud of the care we provide in our Brocastle Manor Care Home and are searching for an experienced and dedicated manager with the clinical and people management skills that our colleagues and residents deserve.

Brocastle was the first of our homes to implement our Nursing Care Assistant programme. By creating the programme we have provided a career pathway for care colleagues where other opportunities may not have been available. Our Nursing Care Assistants will help us ensure the provision of the highest quality and continuity of care and support, releasing our nurses to spend more time with our residents. Our Nursing Care Assistants can assume responsibility for delegated nursing tasks under the supervision of the nurse in charge.

Inside this recruitment pack you will find an overview of Our Strategic Plan 2019-2024. This sets out clearly how we will do more of what we do well and ensure everything we do will help us care for the future.

Our priorities reflect the things we believe Hafod must work towards in the next five years. We are committed to investing in our people and will do this by improving terms and conditions and providing our colleagues with benefits that enhance their work and personal lives.

By investing in Care we will maintain our excellent compliance and quality ratings across all our services, incorporating new practices, methods and technologies. We will work with our key stakeholders to understand future requirements and develop sustainable services to meet rising demand and improve people’s experience of care.

To support our ambition, we offer development and training opportunities for our colleagues at every stage of their career. Through our academi we offer high quality and stimulating development opportunities, allowing colleagues to develop skills in line with their ambitions and ensuring Hafod is recognised for its excellence in work-based learning.

If you feel you have the skills, experience and ambition to lead our Brocastle Manor Care Home, we look forward to receiving your application.

Yours sincerely,

Margaret Harris

Margaret HarrisRegional Lead (Nursing)

How we will transform housing, health, social care and support to improve well-being

Placing customers at the heart of everything we doHow will we do it?

Implement our new customer charter, which sets out the more reciprocal relationship we want with our customers and how we will work differently to help people and communities to achieve their goals

Create new forms of involvement in the way our services are designed and delivered

Change the way we work with our customers recognising their strengths and assets and intervening early to improve outcomes

Investing in our peopleHow will we do it?

Improving terms and conditions and providing our colleagues with benefits that enhance their work and personal lives

Ensuring we have the right leadership, structures, talents and capabilities in place to achieve our strategic objectives

Offering high quality and stimulating development opportunities through academi Hafod, allowing colleagues to develop skills in line with their ambitions and ensuring Hafod is recognised for its excellence in work-based learning

Strengthening our governanceHow will we do it?

Embed robust governance in all aspects of our business and constantly review its effectiveness through internal and external mechanisms

Continue to evolve and develop our governance structures and expertise to meet the needs of a changing business and the expectations of our regulators.

Ensure the leadership of the organisation is well equipped and skilled, in order to make decisions in the best interests of our customers

Maintaining our financial strengthHow will we do it?

Ensure strong and robust financial management across the business with appropriate systems and controls to monitor and report

Promote an effective procurement strategy to reduce running costs and reinvest in our services

Introduce ‘golden rules’, which set parameters for our financial decisions and make our intentions clear to our partners and stakeholders

Our Strategic Plan 2019 – 2024

Investing in HousingHow will we do it?

Encouraging personal ownership, accountability and local innovation through our Neighbourhood Coaching model

Reinvestment of surplus into the supply of new homes and services to meet changing needs.

Investing, wherever possible, in local regeneration and exploring innovative construction methods to reduce our carbon emissions

Investing in CareHow will we do it?

Maintain our excellent compliance and quality ratings across all our services, incorporating new practices, methods and technologies

Balancing our care offer to social and private residents and invest in our care estate to ensure the ongoing viability of our services

Working with our key stakeholders to understand future requirements and develop sustainable services to meet rising demand and improve people’s experience of care

Integrating our housing, health, social care and supportHow will we do it?

Working with our partners to design seamless services that support people through different stages of their lives

Committing to reconfiguring existing services, as well as developing new services in new settings through new partnerships

Embracing technology and innovations in home-building and service design to improve health, well-being and independence

Maximising our resourcesHow will we do it?

Using our economic influence to maximise the value of the Hafod pound, through better procurement, local employment and supporting skills development in communities

Review key systems, upgrade our infrastructure and re-design our services and processes with an emphasis on digital transformation

Grow our data science capability and establish a programme of innovation and research to focus on key business areas and challenges

Brocastle overview

Our Brocastle Manor Care Home opened in 2008 provides the highest quality of both Dementia Nursing and General Nursing care.

Surrounded by rolling scenic countryside the home offers specious grounds and scenic views. Our 80 rooms are all ensuite and our residents have the use of 5 lounges, our hairdresser, a ‘public house’, cinema room and enclosed outside areas.

Brocastle Manor was the first of our care homes to implement our Nursing Care Assistant programme. The programme aims to enhance and develop new clinical skills, allowing our nursing care assistants to support our nurses. Developed using the NHS competency framework ensures governance and quality is at the heart of this new and exciting development programme.

We offer an extensive range of activities and outings for our residents and hold a 5 out of 5 food hygiene rating, in fact all our Hafod homes and schemes have achieved the highest rating.

We pride ourselves on our quality of care and promoting an ethos of dignity and respect for individuals.

Testimonials

Family testimonials

“I can only praise the staff at Brocastle for the way they have looked after my wife. When she first went to Brocastle the family and I feared that she would never walk again, but with the care she was given she was on her feet and walking in 3 or 4 weeks. She is now happy and well looked after which takes a lot of pressure off all the family. Well done Brocastle!”

“My husband has been in Brocastle and benefits from the care that I was struggling to give him when he was at home. Caring for someone with dementia 24/7 on your own is far from easy. I feel that I can trust the staff to give my husband the care he deserves.”

“My father has a lot more socialisation and freedom within Brocastle. I am a lot more relaxed knowing that he is safe and cared for 24 hours a day. Especially as I live abroad six months of the year.”

“Everybody is always friendly and helpful and professional, with a warm and caring approach to the people living in Brocastle.”

“The difference Brocastle has made for us is peace of mind, knowing that my husband is in good hands. When my husband went into Brocastle he was very poorly. In three months, we have seen a vast improvement in all ways.”

“We live some distance away but we are confident that Mum is well cared for.”

Colleague testimonials

Amy

“I’ve loved every minute of working at Brocastle; the support off our management is brilliant.”

Chelsea

“What I love about my job is making the residents feel good about themselves, and being there for them. I love coming to work and seeing the resident’s faces it just makes me smile. The staff at Brocastle are amazing and I love my job here at Brocastle.”

Job Title Nursing Home Manager

Responsible to Regional Lead (Nursing)

Main purpose of the post

To have overall delegated responsibility for the management of the home, accountable to the Regional Lead. Provide strategic and operational leadership to the staff group and to be accountable for the overall performance both clinical and financial, whilst adhering to company policies. Responsible for leading on change management and service improvement within the home and maintaining good working relationship with our partners including statutory services.

Team Management and Leadership

• Delivery of the Home’s services as agreed by the senior management team adhering to all legislation, regulation, policies and procedures

• Demonstrating leadership behaviours to achieve organisational objectives and effective leadership of your teams

• Ensuring appropriate and timely upward communication and reporting is maintained and issues are escalated appropriately to the Responsible Individual and/or Regional Lead

• Inspiring, motivating and leading your team by coaching, mentoring and facilitating personal development, promoting and supporting the continuing development of colleagues

• Where appropriate, taking swift remedial action seeking HR expertise where required to support and manage colleagues who fail to meet the required expectations or objectives in their role

• Ensuring colleagues are managed in accordance with Hafod policies and procedures and legislation

• Ensuring effective systems are in place to provide development opportunities, enhance performance and motivation and facilitate optimum skills and flexibility

• Supporting and enabling colleagues to carry out their people management responsibilities relating but not limited to recruitment, development, retention and management of colleagues

Governance

• Working with the Deputy Manager and unit lead colleagues to ensure the Home is compliant in meeting the Regulation and Inspection of Social Care (Wales) Act 2016 and local monitoring team standards

• Ensuring the Home is operating in alignment with company standards, policies and procedures to provide the highest standards of care and service as determined by our stakeholders and legislation

Job description

• Taking a proactive approach in identifying any areas of non-compliance and prioritising the development of comprehensive and time restricted action plans and subsequent implementation

• Ensuring appropriate communication is maintained in a timely manner with statutory partners following salient events including but not limited to notification 60’s to CIW, safeguarding referrals to the local safeguarding team etc

• Promoting compliance with set training targets for all colleagues

• Fostering a culture of continuous quality improvement and assurance whilst embedding a framework that encourages ownership and accountability and promotes innovation, sustainability and openness

• Ensuring all governance and professional standards are adhered to and robust arrangements are in place for auditing, reporting and review

• Establishing and implementing a robust approach to risk management resulting in a proactive and coordinated approach to clinical, care and business risks

• Responsible for health and safety and ensuring all colleagues are aware of their responsibilities under H&S legislation, ensuring compliance with legislation and company policies and procedures

Resource Management

• Monitoring and controlling the budgetary and financial processes within the Home in conjunction with our senior management and Finance Manager to ensure budgetary targets are met, to demonstrate the efficient and effective use of resources and satisfactory practices for audit

• Working closely with senior management in decision making to ensure value for money in the delivery of services and the ongoing development ongoing of the ‘Hafod Care Offer’

• Review and manage non-clinical support services to ensure standards are maintained and best value is achieved

• Contributing to the preparation of the capital programme and ensuring that appropriate prioritisation processes are in place

• Maintaining financial stability by achieving business targets including but not limited to occupancy and agency usage

• Pro-actively managing delegated budgets and ensuring efficient use of resources

• Developing operational controls in partnership with the senior management team to ensure a commitment to cost effectiveness and value for money

Ancillary Administration Clinical EMI Unit Lead

Clinical Unit Lead General

Deputy Manager

Nursing Home Manager

Regional Lead (Nursing)

Director of Operations (Care)

General

• To co-operate with Hafod in complying with relevant health and safety legislation, policies and procedures in the performance of the duties of the post

• To behave in accordance with the company’s Values

• To maintain confidentiality and observe data protection and associated guidelines where appropriate

• To ensure compliance with our policies and procedures at all times

The duties in this job description are not exhaustive and may be altered at any time to reflect the changing needs of the Organisation

This post is subject to enhanced disclosure as provided by the disclosure and barring service, an executive agency of the home office

Disclosure is a means for the organisation to check the background of job applicants to ensure that they do not have a history that would make them unsuitable for posts that involve working with vulnerable people The organisation will only request disclosure from those that have been offered employment

Team Structure

Person specification

Person specification

Qualifications, knowledge and experience

• QCF level 5• Management qualification*• Evidence of continuous personal development• Registered Nurse

Skills and abilities

• Significant relevant senior management experience in a health and social care setting

• Budgetary Management• Understand and can apply the concepts of governance, quality systems,

benchmarking and best practise• Management of multi-disciplinary teams*• Knowledge of working within an integrated governance process*• Knowledge of relevant legislation including Regulation and Inspections of Social

Care (Wales) Act 2016*

Interpersonal skills

• Leadership• Ability to develop constructive relationships with a diverse range of stakeholders• Effective Quality Management• People management• Resource management• Developing and managing annual budgets• Analytical and numerical ability• IT proficient• Excellent communication skills• Influencing• Change management• Ability to lead and motivate a large colleague group• Self-motivated, organised, caring and flexible• Sensitive to the needs of the resident group• Resilient• Time management• Ability to form positive relationships• Able to prioritise workloads• Able to manage stressful situations• Commitment to equality

*Points marked with an asterisk are desirable rather than essential

40 hours per week

28 days annual leave plus bank holidays (Increasing with length

of service)

Pension contributions of 10%

Employee Assistance Programme (EAP) and well-

being resource available 24/7

‘Perks’ – a range of shopping and activity discounts and

cashback options

A Salary of £56,706 per annum

Working with us

Join a socially conscious not for profit organisation

Develop with our academi

Family Friendly

We pride ourselves on being a family friendly organisation, recognising that obligations outside of work are really important and balancing work and family commitments can sometimes be a challenge.

We offer a range of flexible working opportunities from day one of your employment with us.

Free parking

How to apply

You can apply for our Nursing Home Manager role by visiting hafod.org.uk/work-with-us

The application form will consist of the following:

• Covering note or supporting statement

• Space to upload your CV

• Equal opportunities monitoring

All applications will go through a shortlisting process. Here is an overview of what to expect:

If you would like further information about this opportunity please contact Margaret Harris: margaret.harris@hafod.org.uk

The closing date for this role is Wednesday 9 October 2019

We reserve the right to close this vacancy early should sufficient applications be received

We encourage early applications to ensure consideration

Submit your application

If successful, attend an interview with our regional lead and a member of the HR team

If successful, interview with our Director of Operations and undertake a tour of our Brocastle Manor Care Home

Step three

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