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Number of incidents of aggression and/or violence during the last 30 days?
Aged Care?
Disability?
Family & Youth?
Mental Health?
www.hollandthomas.com.au
Family & Youth
Disabilit
y
Mental Health
Aged Care
2.41.9
1.5
0.7
Number of incidents during last 30 days
Aged CareDisabilityFamily & YouthMental Health
www.hollandthomas.com.au
Source: Home Care, Community Care & Outreach Staff Safety Survey 2013
Bullying /
Harassm
ent / Verb
al Abuse
Threats
/ Thre
atening Behavio
ur
Damage to
Property
Sexu
al Hara
ssment
Sexu
al Assa
ult
Assault
Theft
Lock
In
56%
21%
7%4% 3% 2% 1% 1%
How many times did incidents involve the following?
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What percentage of the time were these people the source of the aggression or violence?
Client Colleague Family member Neighbour Random member of the public Worker from another organisation Visitor
Client
Colleag
ue
Family
member
Random public
Other w
orker
Visitor
Neighbour
58%
19%15%
4% 2% 1% 1%
Source of the aggression or violence
ClientColleagueFamily memberNeighbourOther WorkerRandom publicVisitor
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FAST FACT … 1
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Experienced some form of - Bullying- Harassment - Verbal Abuse during the last 30 days
1 in 5
FAST FACT … 2
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Of incidents resulted in the worker suffering a Psychological Injury23%
FAST FACT … 2
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Of incidents resulted in the worker suffering a Cut, Scratch, Bite or Bruising
4%.
Think the number of incidents will decrease in a few years time
FAST FACT … 3
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11%
FAST FACT … 4
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Felt Very Well Prepared to manage their safety in the future27%
FAST FACT … 5
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Feel it is Very Important or Important to receive training 90%
FAST FACT … 6
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Have not received appropriate training within the last 2 years48%
FAST FACT … 7
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Lost 1 or more days managing one incident during the last 30 days, not including time off work
3%.
Reported Incidents Actual Incidents
NATURE OF INCIDENTS
NU
MBE
R O
F IN
CID
ENTS
Reported Incidents Actual Incidents
NATURE OF INCIDENTS
NU
MBE
R O
F IN
CID
ENTS
Reported Incidents Actual Incidents
NATURE OF INCIDENTS
NU
MBE
R O
F IN
CID
ENTS
Reported Incidents Actual Incidents
NATURE OF INCIDENTS
NU
MBE
R O
F IN
CID
ENTS
Repo
rting
of I
ncid
ents
No
Repo
rt
Repo
rt –
No
Actio
n
Man
aged
Inte
rnal
ly
Wor
kCov
er C
laim
33%
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Risk: Occupational Violence
100 Employees1 Serious Incident
$100,000 +~~
CLAIMS COST
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Proactively manage challenges
Reduce no. & severity of incidents
Decrease costs
Increase productivity
Improve employee retention
Enhance wellbeing
Outcomes
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Setting Boundaries
Redirection
Withdrawinganon
“To rise to the occasion is
the exception.
To fall to the level of your
training is the rule.”
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• Rate of Occupational Violence
• Incident Reporting
IMPACT OF AN EFFECTIVE STRATEGY
• Wellbeing
• Costswww.hollandthomas.com.au
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