Travelling IntelligentlyInternational SOS Supports NTU Staff & Students In Mitigating Travel-Related Risks

20 April 2017

Agenda

When Do You Call International SOS

How to Access to International SOS

Case Studies

2

Case Studies

Questions & Answers

International SOS ProgramWhen To Call Us?

Pre-Travel

• Speak with Medical &/or Security Specialists on details about the destination country • When encounter medical situations (i.e.

During-Travel

3

on details about the destination country

• Possible threats you may be concerned with

• Find out about the precautions/dangers

• Travel planning (routes, locations etc)

• Advice/Recommendations on Travel planning (routes, locations etc)

• Advice/Recommendations on whether to proceed or adjourn a trip due to on-going situation

• General details (i.e. climate, currency, language, culture etc)

• When encounter medical situations (i.e. falling sick, emergency, medical/medication support, pandemic related incidents etc)

• When encounter security situations (i.e. loss of personal belongings, petty crime, demonstration/riots etc)

• When require general support (i.e. language translation, logistic support, referral to local medical facilities etc)

• To seek advices/recommendations whenever required and for travel-related situations

International SOS ProgramDuring An Emergency

International SOS will ensure the necessary support is provided to you and

your family and school. We will keep both your school and family informed of

the situation and obtain approval for the next steps.

We Monitor Your Condition And Give Recommendation.

We Handle All Logistics Arrangement

We Evacuate You To A Centre Of Medical Excellence.

4

We Evacuate You To A Safe Area.

We Help You Stay In Touch With Your Family and School

We Keep You Informed Every Step Of The Way.

We Coordinate Payment Of Medical Fees When Approved.

We Organise Repatriation Of Mortal Remains.

Agenda

When Do You Call International SOS

How to Access to International SOS

Case Studies

5

Questions & Answers

Case Studies

Via International SOS Mobile App

6

NTU Membership ID:

02AYCA089601

Call For Advice Or Assistance

7

View alerts

8

View Country Guide

9

Via Website

Accessing viawww.internationalsos.com

Members Login. Enter:

02AYCA089601

10

Sign up email alerts for countries that you commonly travel to

Via Phone to the Assistance Centre

When calling please be prepared to provide the

following:

• Your Name

• Your University

• A phone number to call you back on

• Location and Status

11

Non-emergency enquiries:

Sin.medical@internationalsos.com

Expect a 24-hour response time

As Easy As 1-2-3Before You Travel

Access to Country

Find Out More Information

via the Assistance App

12

Access to Country

Information via the

Members’ Portal

Call International

SOS For Any

Queries

As Easy As 1-2-3During An Emergency

Call International SOS Immediately

� Via The Assistance App

� Or At Any Of The

Following Numbers

13

Following Numbers

Identify Yourself As A NTU Staff or Student

Tell Us Your Challenges!

Agenda

When Do You Call International SOS

How to Access to International SOS

Case Studies

14

Questions & Answers

Case Studies

PRE-TRAVEL REFERRALService: Pre-travel medication refill

Location: London Heathrow airport

Reason for call: Request assistance with replacing

his chronic medication for hypertension and diabetes

British business

traveller was on his

way to London

He was immediately connected with the coordinating doctor,the outcome of the initial discussion was to coordinate the following.

Our Assistance Centre proactively called the Boots pharmacy at Heathrow Terminal 5 where the call was connected with the pharmacist on duty.

15

way to London

Heathrow for his 20:30

flight to Johannesburg

when he realised he

had misplaced his

chronic medication

The member was updated within 20 min of the first call thatthe Boots pharmacist was aware and agreed to hand out themedication. The pharmacist was waiting with the adequaterefill, and only required the details of his GP in the UK.

pharmacist on duty.

A GP appointment following his arrival destination to obtain a prescription refill.

A female traveller

based in Singapore

She was proactively informed of bombing incident upon switching on her phone

Traveller immediately contacted the International SOS Assistance Centre to find out more information

In addition, she provided her travel itinerary to the

Security EmergencyService: Security incident during travel

Location: Bangkok, Thailand

Reason for call: Provide support for security emergency

16

based in Singapore

arrived in Bangkok

and received our

Security alerts via

the International

SOS App

In addition, she provided her travel itinerary to theInternational SOS Security Specialist who analyzedand provide critical advices to keep safe during her trip

Traveller followed the advice closely and was able to complete her business trip successfully

She returned to Singapore safely and commented that she was very glad to have the support of International SOS

Thank You Thank You