CONFIDENTIAL

NTT Operator Connect for Microsoft TeamsJune 2021 Awareness update for IWP Community

And the Operator Connect Public Preview

What is Operator Connect

What is Operator Connect?Microsoft next-gen platform to enable Carrier-grade telephony for Teams

• Bring your own telecom operator for Telephony and Conference Meeting access

• Maintain your operator contracts and relationships, while providing users a modern calling experience in Teams

• Save on infrastructure purchases and management; manage call control in the cloud with integrated Phone System, eliminating the need to purchase and maintain equipment

+

Teams Telephony and Conferencing

Carrier-grade reliability

Serviced From the Microsoft365 portal

• Feel confident with enterprise-grade reliability & support

• Operators provide technical support and service level agreements, and direct peering powered by Azure, creating a 1:1 network connection to enhance resilience

• Reduce the complexity of deploying voice, globally with one provider

• Setup in minutes; simplify provisioning and management

• Establish the connection to your operator, provision users, and assign phone numbers from the Teams Admin Center

• No additional setup, equipment or services required to start the service

• Microsoft and NTT team-up to provide you early

access to the service

• Clients can test functionality and Employee

Experience in real-world scenarios

• NTT Clients can experience an accelerated

deployment for the Operator Connect General

Availability (date to be announced by Microsoft)

Scope

What is the Operator Connect Public Preview?

Early Access to the service prior to General Availability

Operator Connect announcedat Microsoft Ignite

March 2nd, 2021

Operator Connect Public Preview availability

May 27th, 2021

Operator Connect General Availability

To be announced, H2 2021

Public Preview period

Objectives• In-scope for the Public Preview: Telephony Features

• Link your Teams tenant to NTT, as the assigned operator• Get access to NTT’s Cloud Voice telephony services• Assign NTT Cloud Voice telephony to end users, directly via the

Microsoft Teams Admin portal• Support Services (limited for the trial period)

• Out of Scope for the Public Preview:• All Conferencing / Meeting access features • No subscription capacity• Auto Attendant, Call Queues• Number Porting

Operator ConnectWhat you need to know during the Public Preview

• Public Preview features can be tested on a per-user basis. Your entireorganization will not be impacted, in order to test the service.

• You will not be charged for the service during Public Preview: There are no additional Microsoft Licenses fees on top of existing M365 contracts –providing you have Teams Phone System or E5 Licenses

• A Public Preview is not a Production-grade service: • No Microsoft SLAs and Warranties• No Microsoft Support (however, NTT will provide Client support with no contractual SLAs)• Features available during Public Preview might be limited and could undergo changes before

General Availability of the service

• Operator Connect Public Preview cannot be run on the Microsoft Office365 Government Community Cloud (GCC)

?

Public Preview dos and don’ts

What you can do:

• Tell your friends and family

• Talk to clients and prospects about it

• Share the information available online now*

• Use Social Media to reinforce our partnership

• Sign up new organizations, as part of public preview to test the service

What you can’t do:

• Publish information over and above what Microsoft have delivered

• Add any more Private Preview clients

• Onboard clients, with expectation of full functionality and committed SLAs, at this stage

Why Operator Connect by NTT

The complete Voice solution for Microsoft Teams

Leverage NTT’s Carrier-grade Telephony

Easy AdministrationSecure & Reliable

NTT Operator ConnectClient benefits

• Get carrier-grade conferencing access* and telephony from a single provider

• NTT’s 24/7/365 Support for Cloud Voice Services as standard, leveraging 300+ certified Voice experts

• Industry-standard TLS end-to-end voice encryption

• Access NTT’s global high quality Voice services and footprint

• End-to-end “on-net” service when paired with NTT’s Global Network WAN services

• Advanced call quality and service availability metrics from NTT embedded in M365 portal*

• Easily access and administer NTT’s services directly from the M365 portal: one place to manage your Voice services on Teams

The NTT Value for Operator Connect

+

* not available during Public Preview

• Privileged access to Microsoft’s Voice support engineers allowing to support you on both NTT’s Cloud Voice and Microsoft Teams Phone System

Operator Connect with NTT Cloud VoiceBest-in class coverage for Telephony

Delivering of the world’s most comprehensive

coverage with fully regulated Telco compliance

AMERICAS• Brazil• Canada• Mexico• Puerto Rico• USA

ASIA-PACIFIC• Australia• Hong-Kong• Japan• New Zealand• Singapore

EMEA• Austria• Belgium• Czech Republic• Denmark• Finland• France• Germany• Italy• Ireland• Luxembourg• Netherlands• Norway• Poland

EMEA (cont’d)

• Portugal• Romania• South Africa• Spain• Sweden• Switzerland• UK

30 countries with full PSTN replacement

Emergency Services supportDynamic E911 where applicable

Operator Connect Universal Calling Plans

Domestic per Minute

› Domestic outbound calling

charged per minute

› International outbound calling

charged per minute

Domestic 180

› 180 pooled minutes of domestic

calls to landline and mobile

destinations

› Overage domestic calling

charged per minute

› International outbound calling

charged per minute

Domestic & International

› Unlimited calls to domestic

fixed and mobile destinations

› 250 pooled minutes to 51

international destinations

included (landline and mobile)

› Other international locations

outbound calling charged per

minute

Applies to all plans:

• Flexible plan assignment by DDI• Directly assign to Teams users in M365

Admin portal• Automatic Calling Plan allocation on first use

of DDI (Default in-country Calling Plan)• Low fee for Unassigned DDIs

Domestic Unlimited

› Unlimited calls to domestic fixed

and mobile destinations

› International outbound calling

charged per minute

Specific to the Domestic & International Plan:

• International Pool of minutes shared across all users regardless of location

• 250 minutes contribution to a Global International Pool

Not available during

Public Preview

iNot available during

Public Preview

iNot available during

Public Preview

i

Specific to Public Preview

• International calls & Overcharge / Special / Short Code Numbers (0845… 0805…) are blocked

• Telephone numbers are only assignedfor the duration of the Public Preview

i

Default plan during

Public Preview

i

Operator Connect provided by NTT

Public Preview product overview

High Level Overview

NTT Cloud Voice Microsoft Azure Peering

X2 Azure peering to Microsoft Teams per Region

• EMEA: London, Paris

• AMERICAS: Chicago, Atlanta

• APAC: Melbourne, Singapore

• 2X 10 GB dedicated private circuit

• Direct IPv4 & IPV6 BGP peering

• Active-Active traffic is load balanced.

• Inbound routing to Microsoft Teams secured with 99,99% SLA

• Multitenant SIP trunk

• 1 calling profile per regions

NTT Cloud Voice network connectivity

• Peering with NTT global IP network

• Additional Tier 1 ISPs as back-up

NTT Cloud Voice SIP-based infrastructure

• G.711 (a/u laws), G.729 and G.722 codecs (HD Voice)

• T.38 compatible

NTT Cloud Voice 24x7 monitoring and incident management

• Globally distributed NOC/L2/L3 teams

• 99.99% Service Availability

Cloud Voice Data-Center MPLS Connections

Tokyo

LondonFrankfurt

Atlanta

Chicago

Sao

Paulo

Paris

Sydney

Singapore

Hong Kong

Melbourne

Microsoft Azure Peering

NTT Operator Connect Development

New features to

automate DDI

delivery and

release directly

into client’s

Microsoft

Teams Admin

Center

Upload DDIs – Assign tenant

Upload DDIs – Assign location

Upload DDIs

Operator Connect provided by NTT

Demonstration

The competition

Coverage Support Value Add Transition Services

NTT 30 Included Room SystemsVideo InteropCompliance recordingEmergency calls

Included

BT 16 Reactive - Included

PURE IP 41 Limited - Limited

Telenor 4 - - -

NuWave 15 - - -

Intrado 12 Limited - Limited

Deutsch Telkom 1 - - Limited

Tata Communications 27 Included 30 day trial Included

Orange 26 Included - Included

Verizon 1 - - -

Rogers 1 - - -

Public Preview Profile

And Client Journey

Target organization Profile(Public Preview)

To qualify, organizations must have:

• Microsoft Enterprise Agreement*

• E5, Phone system subscription

• Provided consent to NTT as their provider

• At least 300 users in size**

• In-Region, monetary threshold

*EA agreement requirement is likely to change**Considerations will be made for prospects with high potential

Creating opportunities withOperator Connect

Existing Prospects

The opportunity to propose a trial

Incoming Leads

From Microsoft Teams Admin

Center / NTT landing page

Shadow IT

From Microsoft Teams

Admin Center

Sales and Advanced ServicesLead queue in SFDC

Sales Qualification

Captured by API, automatic leads

request submission

Monitored by Product & Marketing

Client Trial RequestClient selected NTT in

Microsoft Teams Admin Center

NTT Sales (NTT CC) engage with client and complete agreement

NTT CC service delivery assign trial

number to Client Teams Tenant

Client assigns Trial number to test

account

30 days trial countdown starts

NTT Sales pusue Trial to move into sales

cycle

End of Trial / NTT willterminate Trial

NumberWon or Lost

Operator Connect Trial

Operator Connect Trial

How many user numbers?

3 NUMBERS (standard trials)

10 max

How many days?

30 days MAXWhere?

3 countries MAX

3 is sufficient to testExtension must be requested by

sales managementIf the client requests more

countries, engage with a Cloud

Deployment Framework or POC

Operator Connect timeline

Public Preview Calling

Jun July

Global Availability

• Calling / Call Queue / AA

• Tentative Conferencing

Private Preview Conferencing

today

August September GO WILD!

Public Preview Conferencing

What you get from NTT with

Operator Connect - GA

Included in the NTT Operator Connect service

• Cloud Voice plans to activate Teams Telephony for your end-users

› Each user gets a Telephony phone number corresponding to his/her location

› Choice of 4 Calling plans to meet your needs

• NTT Support Services for Operator Connect and Cloud Voice

› 24/7/365 Support service

› NTT has dedicated access to the Microsoft Support team and are e-bonded with Microsoft Teams Voice support teams.

› SLA-Driven resolution with expert Voice support agents; NTT is accountable for your entire Voice SLAs on the Teams platform.

Available as add-ons to the NTT Operator Connect service

• NTT help you manage the people and technology change when integrating voice into Teams with our proven Cloud Deployment Framework methodology

• We support you with integrated, advanced services & features for Teams

› Microsoft Teams Contact Center, Cloud Interconnect & Universal Access

› Room Systems support

› Multi-vendor Video Interoperability service

› Compliance Recording

Next Steps

And Call to Action

Supporting Collateral

Available now

› Solution Sheet

› Landing page

› This presentation

› Technical architecture

› Service Description

› Client Microsoft Teams Admin Center user guide

› Trial Agreement

› Client-facing presentation

Coming Soon› Training for all relevant teams, before General Availability

› Advanced Technical user guide

› PR Announcement (at GA)

› Sales Guide

» Competitive Analysis

Talk to your

clients about

Operator Connect,

provided by NTT

Follow the

latest news on

Operator

Connect here

Call to Action

Contact your NTT

Cloud Comms

representative for

all new

opportunities

Together we do great things

Supporting Slides

Operator Connect and Direct Routing

To avoid any urban legend

What about Direct Routing?

Operator Connect vs. Direct Routing

Operator Connect Direct Routing

Program Type • Programmatic Approach to Operator Provided Calling • Not a Program. Core Functionality.

Interconnection

• Microsoft Azure Peering Service (MAPS) for Voice

• Dedicated Portal/APIs for Trunk Setup and validation

• TLS/SRTP over Internet

• Operator Tenant for setting up super trunk

• Some Customer configuration required or delegated specifically

Number Provisioning • Provisioning through API’s to facilitate automation• None, need customer account or “admin on behalf” for

executing PowerShell commands

Teams Admin Center• Presence in the portal, customer can select the Operator for

number provisioning / management, or assignment• None

Customer Experience• Number visualized in the portal as Operator numbers

• IT Admin can assign numbers to users directly from the portal

• IT Admin or Operator needs to assign number through PowerShell

• IT Admin or Operator needs to create/assign Voice Policies

Data sharing• CDR/CQD (QoS)/SLA data provided to Operators through API’s

• Joint CDR for customers reporting

• CDR/CQD data can be retrieved tenant by tenant using delegated access

Support / SLA

• Operator Tier 1 Support; Operator-Microsoft Model in place

• Product Change Management and updates channel

• Back to back SLA in place between Microsoft and Operator

• Operator Tier 1 Support

• Escalations through M365 Support or Premier Support

• No SLA in place

Management• Dedicated Management capabilities in Operator Portal/API (at

GA)• Delegated Admin or Teams RBAC Access required from

Customer

Total Cost of

Ownership• “As a service” model delivered by the Operator

• SBC owned and operated by the Customer or Hosted/Managed by Operator

Direct Routing, Operator Connect,

Microsoft Teams Calling PlansDirect Routing

Customer value:

Highly customizable approach that allows customers to maintain existing Operator agreements and use on premises/hybrid hardware. Available globally through partners.

Key reasons why a customer would selectDirect Routing

• Existing PSTN infrastructure (SBC or voice trunks) will continue to be used

• Required for PBX co-existence

• Migration from legacy telephony systems

• Integration for analog devices (elevator phones, overhead paging etc.)

• Multi-national company with locations outside Microsoft Calling Plan markets

• Existing Operator agreements are in place

• Regulatory requirements around telephony in their region (examples include India, China, Australia)

• Local PSTN survivability needs (hospitals, oil refineries, airports, etc.)

• Customers can use a combination of Direct Routing and Microsoft Calling Plans

Operator Connect

Customer value:

A quick and easy way to integrate with calling while maintaining existing Operator agreements and leveraging the customization and flexibility of direct routing. Public Preview in Q2. GA in Early H2.

Key reasons why a customer would select Operator Connect

• Needs a pure cloud (no hardware

footprint), fully managed solution

• Existing PSTN infrastructure (voice trunks)

will continue to be used

• Existing Operator agreements are in place

• Integrated End to End Number

management experience in Teams Admin

Center

• Multi-national company with locations

outside Microsoft calling plan markets

• Can Support 3rd party Interop with PBX’s

for Migration using downstream SBC’s

Microsoft Calling Plans

Customer value:

A fast and simple way to setup calling without additional technical configurations. It does not require a session border controller (SBC) or ‘voice trunk’. Available in 27 markets.

Key reasons why a customer would select Microsoft Calling Plans

• Getting started quickly is a priority

• Simplicity that comes with all-in-one solution is important

• There is not any existing on premises PSTNinfrastructure (SBC or voice trunks)

• Easy to set up a rapid proof of concept

• Location in a calling plan market

Overall guidance

▪ Understand your

customer’s needs,

current calling

environment and

contracts with

Operators.

▪ 3rd Party Calling plans

via Operator Connect

or Direct Routing is

the hero approach to

Teams Calling.

▪ Microsoft Calling

Plans

are a viable option for

customers that have

more basic needs or

need to get started

quickly (in available

markets).

▪ Customers can elect

to use a hybrid model

of Direct Routing,

Operator Connect and

Microsoft Calling

Plans in the same

tenant.

Operator Connect comparison

Features / Infra Direct Routing Operator Connect MS Call & Audioconferencing plans

Microsoft Certified SBC vendors only YES, Carriers Yes, Carrier agreement

High Availability (Geo-Redundancy

Datacenters)

Depend on provider set up, not

guaranteed

YES 2X2 BGP interconection per

region No

BGP interconection NO YES YES

OTT interco YES YES

Express Route Support No Optional Optional

Powershell knowledge required Yes NO NO

SBC knowledge required Yes NO NO

Trunk set up required for each

customer YES NO NO

Authentication creation of domain Required Not required, native authentication Not required, native authentication

TN administration directly in MS

Teams Tenant NO YES Yes

Audioconferencing Optional or part of E5 YES Optional or part of E5

CDR and Data Analytics Yes YES Yes

Deployment Speed (complexity) High Easy Easy

Availability Depend on provider

33 countries for user phone

number

Geographic Toll numbers in 90+

countries

Toll-Free access in 100+ countries

Limited number of countries. List:

https://docs.microsoft.com/en-

us/microsoftteams/country-and-region-

availability-for-audio-conferencing-and-

calling-plans/country-and-region-

availability-for-audio-conferencing-and-

calling-plans

Coexist with Skype Yes No No

License Phone System or E5 Phone System or E5 Phone System or E5

24*7 support Depend on provider YES YES